Review from Kelly P (Granddaughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience

My nan has been here for 2 years and it is the best thing my mum has done for her. Northbourne Court is a lovely place always clean and the staff are so nice and friendly. My son has been going up there since he was a week old he is now one and a half and we go there every Wednesday to see nan. He knows

all the staff and it makes the residents day. The person who does the entertainment arranges everything from singers and animals which is great he puts a lot of work into this and everyone has a great time. I can't say enough good things about this place.

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Review from Colin D (Son of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience

Very clean residence with extremely nice and helpful staff, who work in a very difficult and I imagine a stressful environment. Mum is well cared for and I do not think that I could have found a better care home. The rooms, although small, are kept clean and Mum appears to be benefitting through being

here. As discussed with the staff, the security of her room needs to be improved, as other residents do wander in.

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Review from Eileen T (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

The care staff were dedicated, especially in 2018/19.
At this current time, the caring team and managers are probably the best I have seen since my mother entered the home in April 2014. When there had been problems in the past, they have been resolved well.
My mother died on 18/01/19 and for the

previous week, my sister and I were at the home most of the time. The carers and team leaders were fantastic to us. The support we received was way beyond anything we ever expected. They made a traumatic experience more bearable. The assistant general manager was also great.

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Review from Maureen P (Daughter of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience

My mum has been in there for a year and a half now and I cannot fault it. It's very clean, Mums room is always clean and tidy and the staff are so lovely and caring. The activities are great, always something going on, singers, games, it's great. The canteen for the visitors is very nice.

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Review from Joan W (Sister of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience

We went to visit my brother and were extremely impressed by his welfare and accommodation. They had an entertainments couple who were very good.

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Review from KJ J (Friend of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience

The care given by this home is excellent.
The staff are very caring and friendly and the management should be so proud of the whole team from the kitchen staff, receptionists, cleaners, carers through to the activities team and cafe staff.
The activities and entertainment provided are varied, fun

and memorable and residents are always encouraged to join in. For those unable to leave their rooms the activities are brought to them.

I cannot praise this home more highly.

Thank you to everyone.

Reply from Frances Lake, Customer Support Officer at Northbourne Court

Thank you for your positive feedback; we value all feedback as it helps to improve our services and we are very proud of all the staff who work in the residents' care home as comfortable, happy and stress free as possible

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Review from Jean D (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Northbourne Court from April 2014 until January 2019 when she passed away. Most carers were wonderful, they treated her with respect and the standard of care was excellent. They called my mum grandma and treated her as if she was their own grandma. They were so kind and loving

towards her. Her end of life care was so wonderful and the support towards the family was so outstanding. All carers and management involved in the end of life care were amazing.

Reply from Frances Lake, Customer Support Officer at Northbourne Court

Thank you for your very positive feedback, although very sad to hear your Mum passed away. It is good to know that her end of life was the best our staff could make it for her, and for you. We are very proud of our staff and their dedication to those whose home they are working in

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Review from Tim C (Son-in-law of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

Even though my father in law was only in the home for a short time, he was treated with the utmost care and consideration by all the staff. In his last days, they ensured that he was comfortable and it allowed his family to visit in a great environment. Thank you Northbourne Court.

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Review from Peter C (Son of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience

Mum moved into Northbourne Court at short notice after being discharged from hospital.
The staff were very welcoming and settled her in quickly making sure she had a meal.
Mum is treated with dignity, kindness and a lot of personal interaction. After just two months I feel that the staff are our

friends. Cannot recommend this home highly enough - nothing is too much trouble.

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Review from J C (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother became a resident at the above establishment in 2017. Since that time my family and sisters family have been very impressed at the facilities and service offered. Any difficulty or problem that occurs is rectified as soon as possible, and all medication given is at the prescribed time and

recorded efficiently. The staff are very kind, friendly and clearly enjoy their working environment. Overall - no issues at all.

Reply from Claire Evans, Home Manager at Northbourne Court

Thank you for taking the time to share your thoughts about Northbourne Court. I am pleased that the services that we provide have met your expectations.

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Review from Wendy N (Daughter of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience

My mother has been a resident of Northbourne Court for nearly 4 years. Although I have always been quite satisfied with her care, there have been hitches along the way.
I want to point out that since a certain senior member of staff took over Bronte Suite, that she has made amazing changes. My mum

was never dressed as she didn't want to be. She is now coaxed to be dressed and go to the communal areas. The whole suite has been transformed with pretty hand cut flowers on the walls. The staff all seem very happy in a very challenging environment. My mother is always clean and tidy. The whole home always smells clean an fresh. Nothing seems to be too much trouble for the staff. Long may it continue.

Reply from Claire Evans, Home Manager at Northbourne Court

Thank you for your comments.

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Review from Barbara G (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been resident for 4 months in Northbourne Court. She is well looked after by kind and caring staff members. She has had a few minor health issues which were speedily identified and suitable medical advice sought.

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Review from P L (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience

This is an excellent care home. My relative that has dementia is treated with the utmost care and dignity by management and staff, who are friendly and approachable at all times.

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Review from Shirley R (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident here for the past eight months. She is very happy living here. We are encouraged to visit at any time. Most of the staff here are very caring to the resident's needs. Any concerns are dealt with immediately. I am very happy with the home. All my mother's needs are met.

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Review from G A (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been here for about 7 weeks. I was worried about her coming here but she likes it here which has made me feel better. The staff are friendly and helpful and the food is good. Mum's room is large and kept clean. There are activities that you can participate in if you want to, but it's not

obligatory. The rooms are divided and have their own dining rooms and lounges. It is nice as all the residents get to know each other as they are in smaller groups. Mum has company and isn't lonely anymore.

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Review from Ivor D (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience

Since my mother became a resident at Northbourne Court she has received a very impressive standard of care in many respects. My entire family is very content with my mother's living environment.
Residents at Northbourne Court present many challenges but the staff deal with these challenges very well.

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Review from Sylvia J B (Wife of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience

When my husband was allocated to Sidcup I wasn't happy as it was quite a journey for me but I was so impressed when I visited that I had to put him first. All the carers are so friendly, caring and his room is lovely. He has settled well and I know he is safe.

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Review from Tim P (Son of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience

Firstly let me state the people who actually care for my father are absolute saints. They are placed under enormous pressure through constant cost cutting and very poor wages. As my father's dependants, my sister and I have witnessed good person after good person leave to be replaced by well meaning

but less capable people.
The family cafe is constantly closed with no explanation and we have to constantly remind people about my father's basic requirements. We are private clients and have seen fees increase and service deteriorate. It's heartbreaking to see my father's condition get steadily worse and leave after a visit worrying about his care.

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Review from Sue D (Daughter of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience

Our dad came to Northbourne Court 4 years ago. We were delighted with the facilities and excellent care and attention he received. Lately, this has sadly changed with the introduction of a new manager and huge change. This has seen lots of good dedicated staff leaving - which is hugely disruptive to

my poor dad who suffers from dementia. Team leaders have been replaced with sub-standard "assistant managers". Cafe bar is rarely open now, as my dad is frail he could still get there for a change of scenery. We are private funders of his care. A year ago my comments below would all have been excellent.

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Review from P L (Husband of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience

My wife, who suffers from advanced vascular dementia has been a resident for over four years. I previously looked after her for four years myself. I live in the local area and a regular visitor to the care home as I wish to have regular contact to my dear wife. I am satisfied that she is being well

cared for in a care home which is well run. I have good contact with the majority of the care workers and senior management with whom I can discuss any problems, should they arise. Continuity and recognition of their carers should be maintained. I am not in favour of moving staff around between suites! I and my family struggle with the loss of my wife to dementia but are happy that she is in the right home and environment best suited to her needs.

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Northbourne Court

Care Provided by Northbourne Court

Good to Know

Funding & Fees Guide for Northbourne Court

Facilities