Northbourne Court

Harland Avenue, Sidcup DA15 7NU
Submit a Review
9.4 82 Reviews
  • Northbourne Court, Sidcup
Northbourne Court care home, located in the busy shopping area of Sidcup in the London area, is a care facility providing residential care for older people living with dementia.

Northbourne provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist person-centred care.

Each suite has its own lounge and dining area overlooking the internal gardens or grounds. All of the bedrooms have en-suite facilities and each suite has its own colour scheme.

At the heart of Northbourne Court is its Philosophy of Care, The Eden alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the three plagues of loneliness, helplessness and boredom within the home.

Show Northbourne Court on the Map

Care Provided by Northbourne Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Igwe-Chinwo (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Northbourne Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,549
    • Self-Funded Residential Dementia Care from £1,549
    • RESPITE Self-Funded Residential Care from £1,704
    • RESPITE Self-Funded Residential Dementia Care from £1,704

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Northbourne Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Northbourne Court Reviews (82)

Total of 82, showing 81-82
9.4

Northbourne Court has a Review Score of 9.4 (9.364) out of 10, based on 37 reviews in the last 2 years. Over all time Northbourne Court has 82 reviews.

Overall Experience

  • 50
  • 26
  • 2
  • 1
  • 3

Date Published

82
3
12
37
45

Review from Margaret L (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Northbourne for 3 years and we couldn't wish for a better place for her. The home is clean and bright, with a lovely lounge, café and balcony and the rooms are comfortable. The staff are very friendly and very caring of mum - everyone always takes the time and makes a point of saying
'hello' and chatting with mum and her visitors. I always have complete confidence that mum is in the best place for her and receiving the best possible care. If you're looking for a place for your loved one, this is it!

Reply from Fiona Taylor, Care Manager at Northbourne Court

Thank you for your kind comments. We will pass your thanks and comments to the staff concerned.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda C (Daughter of Resident) published on 26 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted here back in Sept 2015 under respite. She is now a resident since her husband passed away. The home is always clean & tidy & staff are friendly. Mum had been happy there since the day we went to view, don't think she wanted to leave. I felt happy to have to leave her there as
I felt she was in good safe hands.
Now 6 months later although her health has deteriorated she is still happy there. A big weight off your shoulders when you know your loved ones are being looked after by caring staff.
Rooms are spacious with en-suite showers. They have an area for relatives to sit & have a drink outside of the 8 suites. They allow pets to visit. There is no restrictions on visiting


Only downfall is its a care home not a nursing home. So for residents who's health deteriorates & need nursing need to be moved.
Would highly recommend this home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.364)

Overview of Review Score

The Review Score of 9.4 (9.364) out of 10 for Northbourne Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.364 for Northbourne Court is calculated as follows: ( (291 Excellents x 5) + (84 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (35 Very Poors x 1) ) ÷ 434 Ratings = 4.364

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northbourne Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Northbourne Court

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Paula

Paula Igwe-Chinwo

Job Title: Home Manager Northbourne Court

Joined: 2021

Paula Igwe-Chinwo, the Registered Manager of Northbourne Court, has worked in care for over 13 years, working with mental health, learning disability, autism, physical disability, stroke, dementia and nursing care. She has worked in residential care homes, nursing homes, stroke units a drug and alcohol rehabilitation centre, supported living, domiciliary care and a day centre.


Her qualifications are:


LLM, Masters in Law
LLB Law
Level 5 Diploma in Leadership and Management for Health and Social Care
Level 4 Diploma in Adult Care and Management


Paula is most proud of achieving her registration as a CQC Registered Manager; she believes the morale of care staff is paramount to achieving a quality service that will enhance the wellbeing of the person(s) being cared for. She has a particular interest in bringing active life into the environment of those living in care homes to ensure they have a fulfilling time whilst living in care.