The Oaks Residential Care Home

28 Hall Lane, Upminster RM14 1AF
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9.6 41 Reviews
  • The Oaks Residential Care Home, Upminster
The Oaks Residential Care Home is a charming property that has benefited from renovation, where care teams make the most of spacious interiors to offer clients a friendly service.

Life at the Home

The Oaks is run as a small family concern with the owners closely involved with the day to day running of the home. The objective of the home is to offer each resident individual care and attention which preserves their privacy and dignity right up to the end of their days.

A great deal of flexibility is offered to residents to make their own choice in all aspects of their day. Every encouragement will be given to the pursuance of their hobbies, interests and religious worship.

Accommodation

The house provides pleasant bedrooms comprising of all single rooms. All bedrooms contain fitted carpets, central heating and washing facilities; most include en suite facilities. In case of an emergency, a fully integrated nurse call system has been installed in every bedroom and bathroom. There are two spacious and comfortable lounges with colour televisions in each where residents socialise and an attractive dining room, and a quiet area. They also have a patio area overlooking the gardens.

There is a lift, which will accommodate a wheelchair. The garden is beautifully landscaped, containing two large patio areas with wheelchair-friendly access, and beautifully kept raised flowers beds and ample benches for sitting and admiring the view. Well balanced and varied meals made with fresh ingredients are served with a choice of menu and mealtimes. They also cater for residents who require special diets.

Activities

The Oaks looks to provide a varied array of either group or 1-to-1 activities for the residents to encourage communication and to reduce the risk of social isolation within the home. They have also found the activities beneficial to help stimulate the brain function of Dementia clients.

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Care Provided by The Oaks Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Oak Residential Homes Ltd
  • Person in charge
  • Justina Ali (Registered Manager)
  • Admission Criteria
    • Non violent
    • Ages 18+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Oaks Residential Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,750
    • Self-Funded Residential Dementia Care £1,400 – £1,750
    • RESPITE Self-Funded Residential Care £1,400 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,750

  • Hairdressing & chiropodist visits are excluded. Also dry cleaning, newspapers and hospital escorts are separately charged.
  • (these prices are only a guideline, please contact The Oaks Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits welcomed any time, except for the following times: Breakfast time (8-9:30), Lunchtime (12:00 - 1:30)


  • Parking

  • Parking available to the front of the building.


The Oaks Residential Care Home Reviews (41)

Total of 41, showing 1-20
9.6

The Oaks Residential Care Home has a Review Score of 9.6 (9.598) out of 10, based on 17 reviews in the last 2 years. Over all time The Oaks Residential Care Home has 41 reviews.

Overall Experience

  • 33
  • 7
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  • 1

Date Published

41
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Review from S H (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot be happier with the care that my mum received at The Oaks for respite. I would 100% recommend this care home to anyone as they cannot do enough for you and ensure the best care for residents.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you so much for your lovely comments! It was a privilege to look after your mum.


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Review from P R (Son of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mum has dementia and moved into the Oaks Care Home in May 2024. Since she has been there she seems more alert and constantly tells us that everyone there is so nice to her and the food is delicious. When we visit she is always clean and wearing fresh clothes. Mum interacts with the other
residents and enjoys the entertainment provided, especially the singing and she even gets up to dance. Putting Mum into a care home was the most difficult decision our family has ever made but seeing her now we have no doubt that we made the right decision. I couldn't recommend this place any higher if you are looking for a care home for your loved one, just drop in and see for yourself how everyone is treated so well, I think the cheerful faces of the residents and the staff say it all. Special thanks to every member of staff for making Mum smile again.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

A huge thank you to you for your lovely words, it is a pleasure and a true privilege to care for your mum and we are so happy she has settled in so well with us.


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Review from Diane G (Cousin of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has settled in and seems content.
The staff are very friendly and caring.
The building is well-maintained.
We are happy with the care she is receiving.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your kind review, I will pass your kind words to the staff.


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Review from J H (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is cared for very well at The Oaks. The staff are pleasant and very helpful. There is often entertainment for the residents and a lovely garden for them to enjoy in the summer.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your kind review. It is a pleasure to look after your mum. I will pass your lovely comments to the staff.


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Review from J H (Relative of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it is very good, staff are very good and very helpful.

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Review from Jeanette R (Sister of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in The Oaks care home for nearly six weeks. On arrival he was not looking after himself, his weight had dropped because he was not eating. The staff have been so kind to him and he is now looking so much better. He celebrated his 70th birthday and danced and sang all day with staff
and residents.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your kind review. Your brother is a valued member of the home and a pleasure to look after because he is very courteous.


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Review from M W (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff. Very welcoming and compassionate in a difficult time.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your kind words. It is fulfilling and a privilege to care for your mum. We might not be able to take away all of the pressure, but at least we can lighten the load with your mum.


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Review from J A (Cousin of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints. The staff very caring and my cousin is well looked after. Very pleased with the home.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your review, it is much appreciated and it is a pleasure looking after your cousin.


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Review from Carole C (Niece of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and understanding of my aunt's needs.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your review. I will pass your kind comment to the staff.


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Review from Deb B (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived from Australia to see my mum who has been a resident at The Oaks Residential Care Home since August 2023. Mum, who has dementia, was extremely happy to see me and kept saying how impressed she was with the staff and care provided. Mum looked so well compared to when I left her in September to
go back home to Australia.
The staff are all amazing. They are so approachable, friendly and really care for the residents. Every time I see Mum she is smiling, laughing and doesn't stop dancing when music is played which is quite often.
Living in Australia used to be such a worry when Mum lived on her own. I no longer worry about her as I know 100% she is looked after more than I could ever imagine.
The management staff keep in touch with me in Australia and let me know how Mum is each week, for that I am truly grateful. Very happy family.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you so much for your lovely review. It is so nice that we have been able to give you peace of mind as you are so far away. Your mother is a joy to care for and is a much-loved member of our household.


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Review from Troy B (Son-in-law of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home with genuine, caring staff. The home is clean, bright and vibrant with a great atmosphere. The staff seem to go above and beyond with the level of care.
I would highly recommend this care home, they are just brilliant.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind review. I will pass on your comments to my staff.


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Review from K B (Son of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, comfortable, small, homely, lovely place with good, responsive management. All staff are always ready to help and very professional.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you for your review. We tried within the limited time that we had to admit your mum as an emergency respite to make her comfortable in the room that we had available. We are sorry if you feel that the room was unsuitable. I will pass on your compliments to the staff.


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Review from T T (Brother of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very professional and very friendly. They are very attentive to my sister's needs. When I leave after visiting, I know she is being well looked after.

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you very much for your kind words. It is a pleasure to care for your sister and I will pass on your comments to my staff.


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Review from Ken R (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hello to all readers and persons who may need to consider this option for a loved one. This place is a fabulous home that is so big it needs to be seen and the staff are so lovely and so dedicated and professional, in every aspect, whether you visit for 10 minutes or a few hours, they offer you tea,
coffee, privacy. They are so aware of why your loved one is there and they have the experience, as a business, to cater for your fears and provide an excellent environment for the service they provide!
They also have a sister property and our uncle was in there and was equally well catered for and loved it and we took our recommendation from that alone.
We cannot fault it and our mum has been born again in many ways since being at The Oaks Residential Care Home.
Keep doing what you do The Oaks and all the team there.
Long may it continue.
Bravo The Oaks!

Reply from Justina Ali, Registered manager at The Oaks Residential Care Home

Thank you so much for your kind words. We endeavour to do our best for our residents and families, and we are grateful that you recognize our hard work. Looking after your mum is a pleasure, and she keeps us entertained! We are glad she is thriving here.


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Review from Sarah D (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have lived at The Oaks for several years and during that time they have been well cared for and looked after. The staff are kind and treat my parents with respect. Before my mother went to live at the home she was very anxious and unhappy. Now she is relaxed and happy, thanks to The
Oaks staff. My father is in a very poor state of health, but he is well looked after. I would recommend the home to others.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind words. We try to provide a homely and welcoming environment for all our residents. We will continue to do our best for the residents and their families. I will pass on your positive feedback to my staff. It is a privilege to look after your parents.


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Review from A L (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at The Oaks are very understanding of my parents' needs and treat them with both kindness and respect. Mum enjoys taking part in all the activities offered. And both my parents love the visits from the therapy dog. The size of The Oaks and the fact that a lot of their staff
there are now familiar faces to both my parents and us makes it more personal and homely.
I would recommend The Oaks.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind words. We try to provide a homely and welcoming environment for all our residents. We will continue to do our best for the residents and their families. I will pass on your positive feedback to my staff. It is a privilege to look after your parents.


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Review from Robert J (Son of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful place, smelly outdated decor, some of the staff are awful and seen first-hand how rude some are to the residents. It’s a sad place to have a loved one but ideal if you have zero feelings for them! I did not realise how bad this place was until my grandmother went into another home nearby. This
is the worst home I have ever seen and I hated my loved one being here! Go and visit other homes, I beg you before you make a poor decision to send someone here.

Reply from Justina Ali, Registered Manager at The Oaks Residential Care Home

I'm sorry you feel this way about our home. As we have no record of you visiting in the last 12 months it's hard to know how to respond to your comments. The 3D tour was created in July 2022 and we've made further improvements to the home since then, perhaps the decor is not to your taste but we feel we've created a warm and welcoming home for our residents and families. The reality of an elderly care home means that some of our residents are incontinent but with the odour elimination devices throughout the home we hope we've minimised this. Our team work very hard to make sure the home is always clean, we have many positive reviews and have a 'Good' rating from the CQC. As manager, I've always had an open door policy and been open to relative's suggestions. Never in your father's 8 years at The Oaks did you bring these issues up with staff/management. I find it ironic that you label staff rude when we had to bar your family member from The Oaks due to the verbal threats he made against them.


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Review from Marilyn E (Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at being here has been wonderful. The carers have been so lovely, caring, kind, professional and always so helpful. The management has been outstanding and kind, the catering has been excellent, and the activities have been fabulous and varied, the cleaning staff are amazing, helpful and
lovely, the home is very attractive and kept very clean and it has been a joy staying here.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your lovely review. It has been a pleasure to look after you and please keep in touch. All the staff will miss you very much.


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Review from David C (Friend of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the entire staff very helpful and at all times looking to ensure that the residents' welfare is paramount. They also make sure that visitors are very well looked after. The entertainment for all is at a very high standard. I strongly recommend The Oaks to anyone. A very big thanks to all
the team, they have all been specially selected for quality. May you all continue in your excellent work.

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Review from A H (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oaks team treated my father with care and dignity during his stay. They supported him and invested time in making his stay fulfilling and enjoyable. He particularly enjoyed the social events such as the Queen's Platinum Jubilee party and the summer BBQ.
This is an outstanding home with staff
providing individual care to each resident.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for taking the time to review us. Your father is much missed by us as he was a lovely gentleman and we are grateful for your kind words.


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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for The Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for The Oaks Residential Care Home is calculated as follows: ( (154 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 204 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Oaks Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Oaks Residential Care Home

What types of Care is The Oaks Residential Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Oaks Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Oaks Residential Care Home have?

There are 24 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Oaks Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Oaks Residential Care Home to the centre of Upminster?

0.3 mile(s) as the crow flies, distance by road may be significantly further.