Review from Jean M (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience

When I visit my mother, she always seems very happy and well cared for.
Because of Covid, I am still very nervous about going into a residential home
but I have been very impressed with the way the staff have coped during these
difficult times. I can honestly say that I am so grateful to them all

for looking after my mum.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your kind words, looking after your mother is a pleasure.

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Review from Lea A (Next of Kin) published on 18 May 2022
Submitted via Website • Report

Overall Experience

From the moment we stepped into the home to view it for our relative it felt like home. The staff and environment were welcoming, the residents appeared happy and well cared for. The rooms were clean spacious and calming. The garden area is tranquil and relaxing. We left with the feeling “this is the

right home”. The following week we moved our relative to the Oaks. We couldn’t be happier, the staff listen and adapt to what the resident requires. Our relative has settled, is happy and above all well cared for. Thank you to all the staff at the Oaks, a weight has been lifted off our minds.

Reply from Tina Ali, Manager at The Oaks Residential Care Home

Thank you for your comments. We are so happy that you feel this way about our home and we will continue to do our best for all our lovely residents.

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Review from P L (Son of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience

The home has kept my mother safe, well and as happy as these challenging times have permitted. The home is managed well, and the staff caring. Residents relations can raise concerns at any time, knowing they will receive a prompt answer, and requests will be acted on where possible.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you very much for your positive comments; they are very important to us. I will be sure to pass them on to all the staff involved in your mums care.

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Review from I R (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience

My mother, who is s97-years-old, had to be moved from her care home in November 2020 as it closed down. In a very difficult situation because of Covid. The Oaks team isolated Mum in her room for two weeks. She was constantly checked to make sure she was ok. Mum is now very happy and settled, and The

Oaks team have catered for her every need. She is very content, and so are we. The best move we could have made.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your kind words. We are pleased to have been able to help at such a difficult time.

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Review from J P (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

Staff are always accomodating, friendly, understanding and helpful. Cannot thank the manager and staff for the care and support they have shown our mum during an extremely stressful time for our family, moving Mum into a home. For the home to be Covid free and safety measure that has been put in place

to keep residents and staff safe, so thank you again for all your hard work in this area.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your lovely words. I will pass them on to all involved.

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Review from Stephen H (Guardian of Resident) published on 17 April 2021
Submitted via Website • Report

Overall Experience

This is a small (26 room) home with an outstanding level of management and care. Covid 'lockdown' safety measures were put in place before the Government instructed such action, which in my mind is a clear indication of the level of responsibility afforded to the residents here. The visitation restrictions

imposed upon families and friends are strictly enforced but caringly explained to the residents, families and friends and to my knowledge no objections or complaints have been made. A procedure to send messages and video call or chat over the internet, etc. were put in place from the outset. Regular newsletters are sent out keeping families and friends up to date with life in the home and individually, phone calls enquiring about the wellbeing, etc. of a loved one are always happily received and responded to in a welcoming fashion.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your wonderful feedback. The support from our resident's families throughout this period has been second to none, and we are incredibly grateful.

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Review from Russell M (Son of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience

The manager and all the staff are wonderful; I cannot praise them highly enough. The care, love and attention they give my mum are second to none. I'm absolutely confident in their ability to look after her and meet her needs. They are always welcoming when I visit; it's like going into someone's home.

I used to visit care homes in a professional capacity, and The Oaks is one of the best I've ever seen.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your amazing feedback. We are truly grateful for your kind words.

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Review from Anthony B (Brother of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience

A very well run care home in whom I have complete trust.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for taking the time to complete the review. I will pass on your lovely comments to the staff.

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Review from Gillian B (Daughter of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience

The carers and this staff are very professional and kind. My mother has been well cared for through this pandemic and we cannot fault the care she has received. She seems to respond very well and seems happy and safe.

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Review from J A (Daughter-in-law of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience

The Oaks provide excellent care in a professional but very friendly/caring way. They treated the resident respectfully and like to laugh, joke, play game and dance with them. My father-in-law is happy and relaxed, and that's the most important part.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for your kind comments. I will be sure to pass them onto the staff.

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Review from P G (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience

A clean, safe and secure home with kind and caring staff.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for you kind comments. I will be sure to pass them onto all the staff.

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Review from Sarah C (Regular Volunteer) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience

1) All staff supported my mother until the end of her life - all assessments (OT, physio, speech and language) arranged to help her and to plan. All equipment arranged e.g. Air bed for pressure sores prevention.
2) Mother treated with kindness and respect. The Oaks has excellent working relationships

with local GP and hospice.
3) Mother lived at The Oaks for four years - great activities (quizzes/art/exercise) kind and fun staff. Pleasant garden. Convenient location for shops/public transport.
4) Responsive and welcoming staff.
5) Strong and kind management team, who are willing to be creative and adaptive to changing needs.
6) Such a big thank you to all at The Oaks for looking after Mum and me and our friends.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you so much for wonderful comments. It was our pleasure to care for your mum and to spend time with yourself and your mum's friends and other family.

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Review from Clare S (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

Mum enjoyed her time at The Oaks. She found the staff friendly and also made friends with some of the other residents. She thought the food was very good and there was always tea and coffee and cold drinks available. She enjoyed the activities provided by The Oaks and will be happy to go back when we

are going on holiday.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your review, we are grateful for your positive comments and I will pass them on to all the staff involved in your mum's stay.

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Review from Raymond F (Son-in-law of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience

With all the recent bad publicity with care homes, I was reluctant to place my father-in-law in the Oaks. My fears were unfounded with The Oaks. The care, kindness, attention and love he received was first class. He was in The Oaks for the last six months of his life and was treated with the greatest

respect and dignity.

Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Thank you so much for your kind words. I will pass them on to all the staff involved.

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Review from Lisa D (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience

I found the staff and manager to be so caring and helpful. The food looks really good and I think The Oaks has a really homely feel.
The place needs a bit of updating and the decor is antiquated but I was more interested in the care.
I will definitely use The Oaks again and hope to use it in December

and I have recommended it to a friend for her mum.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your kind words. I will pass them on to all the staff involved.

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Review from J F L (Respite Resident) assisted by family/friend published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience

Very caring, helpful, kind, well looked after. Greatly enjoyed my short stay. The food was excellent and plenty of it.

Reply from Jenny Freeman, Registered Manager at The Oaks Residential Care Home

Thank you for your kind words. I will pass on your comments to all the staff involved.

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Review from S B (Nephew of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience

My uncle is cared for very well. By his own choice he stays in his room, but is frequently checked on by the staff, he cannot communicate very well as he is deaf, but the staff try to communicate with him by writing and pictures. Overall, the home is clean and has never smelled of urine etc, which is

something I have experienced in other care homes. Overall, this family are pleased with this level of care.

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Review from Christopher W (Son of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother moved into the residential part of The Oaks in January 2017 after not being fully able to cope living on her own due to poor health. My mother is now over 102 years old.
The manageress, who is very approachable, moved very quickly when contacted by my wife and offered suitable accommodation

at a reasonable price.
Under her guidance, my mother's health has improved tremendously. She is regularly seen by the doctor and chiropodist etc...
She has excellently prepared regular meals, her personal hygiene is excellent and clothes are washed daily, she is always well presented and there is a carer available to see to her needs day or night.
I am happy to know that my mother is being well looked after and in a friendly environment.

Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Thank you for your very kind feedback. I will pass your positive comments onto my team.

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Review from Jayne D (Daughter of Resident) published on 26 May 2017
Submitted via Website • Report

Overall Experience

My mother was very well looked after during her recent stay here. Her room was homely, the food was delicious and the staff were very friendly. There was a range of activities during her stay and a visiting hairdresser who made my mum look like herself again so she was very happy.

Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Thank you for your review, your mum was a very lovely lady and a pleasure to take care of.

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Review from Clive J (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother is well cared for and very happy with all the staff.

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The Oaks Residential Care Home

Care Provided by The Oaks Residential Care Home

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Funding & Fees Guide for The Oaks Residential Care Home

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