The Oaks Residential Care Home

28 Hall Lane, Upminster RM14 1AF
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9.6 41 Reviews
  • The Oaks Residential Care Home, Upminster
The Oaks Residential Care Home is a charming property that has benefited from renovation, where care teams make the most of spacious interiors to offer clients a friendly service.

Life at the Home

The Oaks is run as a small family concern with the owners closely involved with the day to day running of the home. The objective of the home is to offer each resident individual care and attention which preserves their privacy and dignity right up to the end of their days.

A great deal of flexibility is offered to residents to make their own choice in all aspects of their day. Every encouragement will be given to the pursuance of their hobbies, interests and religious worship.

Accommodation

The house provides pleasant bedrooms comprising of all single rooms. All bedrooms contain fitted carpets, central heating and washing facilities; most include en suite facilities. In case of an emergency, a fully integrated nurse call system has been installed in every bedroom and bathroom. There are two spacious and comfortable lounges with colour televisions in each where residents socialise and an attractive dining room, and a quiet area. They also have a patio area overlooking the gardens.

There is a lift, which will accommodate a wheelchair. The garden is beautifully landscaped, containing two large patio areas with wheelchair-friendly access, and beautifully kept raised flowers beds and ample benches for sitting and admiring the view. Well balanced and varied meals made with fresh ingredients are served with a choice of menu and mealtimes. They also cater for residents who require special diets.

Activities

The Oaks looks to provide a varied array of either group or 1-to-1 activities for the residents to encourage communication and to reduce the risk of social isolation within the home. They have also found the activities beneficial to help stimulate the brain function of Dementia clients.

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Care Provided by The Oaks Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Oak Residential Homes Ltd
  • Person in charge
  • Justina Ali (Registered Manager)
  • Admission Criteria
    • Non violent
    • Ages 18+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Oaks Residential Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,750
    • Self-Funded Residential Dementia Care £1,400 – £1,750
    • RESPITE Self-Funded Residential Care £1,400 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,750

  • Hairdressing & chiropodist visits are excluded. Also dry cleaning, newspapers and hospital escorts are separately charged.
  • (these prices are only a guideline, please contact The Oaks Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits welcomed any time, except for the following times: Breakfast time (8-9:30), Lunchtime (12:00 - 1:30)


  • Parking

  • Parking available to the front of the building.


The Oaks Residential Care Home Reviews (41)

Total of 41, showing 41-41
9.6

The Oaks Residential Care Home has a Review Score of 9.6 (9.598) out of 10, based on 17 reviews in the last 2 years. Over all time The Oaks Residential Care Home has 41 reviews.

Overall Experience

  • 33
  • 7
  • 0
  • 0
  • 1

Date Published

41
1
4
17
24

Review from Norman T (Son of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several care homes in the area, we selected this home to provide 4 weeks respite for my 93-year-old mother, following a fall at home. The management strategy at this care home reflects very favourably throughout. All members of staff treated each individual with the utmost respect, kindness
and consideration and nothing was too much trouble. The complexities and arrangement of my mother's medical requirements were dealt with by the manager and her staff which lifted a heavy burden off our shoulders.

Reply from Jenny Freeman, Home Manager at The Oaks Residential Care Home

Many thanks for your kind words. I shall be passing them on to all the staff involved.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for The Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for The Oaks Residential Care Home is calculated as follows: ( (154 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 204 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Oaks Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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