Oatlands

210 Anerley Road, London SE20 8TJ
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7.4 10 Reviews
  • Oatlands, London
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Care Provided by Oatlands

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rishi Jawaheer (Manager)
  • Admission Criteria
    • Residents over 60 years of age
    • Ages 50+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oatlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,716 – £1,716
    • Self-Funded Residential Dementia Care £1,716 – £1,716
    • RESPITE Self-Funded Residential Care £1,716 – £1,716
    • RESPITE Self-Funded Residential Dementia Care £1,716 – £1,716
  • (these prices are only a guideline, please contact Oatlands to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Oatlands Reviews (10)

7.4

Oatlands has a Review Score of 7.4 (7.366) out of 10, based on 2 reviews in the last 2 years. Over all time Oatlands has 10 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 1
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Date Published

10
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2
8

Review from S G (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Oatlands Care Home for 9 years. From day one the management and staff have shown my mum and her family nothing but kindness and real compassion.


We have always been kept informed of any changes regarding Mum. The staff are excellent in their care for her and she has

always been treated with respect.


We looked at many care homes before deciding on this one. Oatlands stood out from the rest by far. Whilst it is still a business they have to run, their main priority is always their resident's welfare and making their time at Oatlands a positive and enjoyable experience.


We will always be grateful to them for their kindness.


Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you for your words of appreciation that we have shared with the team. It is our pleasure to care for your mum and your support is immensely important to us.


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Review from M M (Wife of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We were promised daily activities but he attended very few (only one that I know of for definite).
During the time he was there, he sustained several injuries, the causes of which were not identified.
His condition deteriorated while he was there, so he could no longer walk unaided and rarely spoke.
Now he is back home, he has improved somewhat.
Most of the staff appeared to be pleasant and helpful but there were a couple who spoke roughly.

Reply from Gillian Hensley-Gray, Admin at Oatlands

Thank you for reviewing our home. For context, the client arrived with injuries that we identified and documented at the time of admission. We do not agree with some of the comments made and these have been dealt with through the safeguarding process.


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Review from Anne P (Stepdaughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad has been at the care home for eight months.
I cannot express my gratitude for the care he receives.
He is so happy, and it has improved his life enormously.
The love and care he receives are exceptional.
The team that looks after him are amazing.
5-star treatment all the way.
Thank
you all.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you for your appreciative comments, Anne. It is a privilege to care for your stepdad.


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Review from Oliver P (Son of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care and support given to my mum for a bit more than two years now. Very professional, reliable and friendly. I couldn't have found a better place for my mother's comfort. I'm very happy, so thank you very much indeed to all the carers, management and the rest of the staff who make it possible.
5-stars, without any hesitations.

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Review from Meyrem E (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we had never even considered placing my mum into a care home, and I can honestly say it was one of the most difficult decisions to make. Due to Covid restrictions, we were not able to visit Mum, but the staff were kind and compassionate and always there to reassure us that Mum was being
cared for well. I would initially call daily and was never made to feel this was inconvenient. Prior to being able to visit, we were able to set up Skype calls with Mum, and this allowed us to see her and also witness the care provided. Now we can visit, the care taken to avoid cross-infection is commendable, and seeing first-hand the loving care Mum receives is heartwarming. The carers all work at a high standard, and their passion for their work is clear to see. The staff at Oatlands feel like one big family, and the dementia care they provide is outstanding. Many thanks to the amazing carers and lovely reception team for their continued hard work in these extremely difficult times.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Meyrem, your kind words are much appreciated, and we have passed them on to our wonderful staff.


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Review from Douglas B (Next of Kin) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The happy family-run care home. The wonderful, amazingly lovely and super-duper caring people. I didn't ever feel my mother's life was ever particularly in jeopardy ever. Super home, such wonderful kind caring loving staff.

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Review from Jacky W (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been for a year, she absolutely loves it.
The staff can’t do enough for her and look after her brilliantly.
She is so happy being there.
She enjoyed all the activities that they provide for them.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you for your words of appreciation, we shall make sure our Team Members see this. Of course, it is a privilege and a pleasure to care for your Mum.


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Review from Sharon F (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely unselfish care which my mum receives on a daily basis by an absolutely amazing and dedicated team is overwhelming. When I visit mum she is immaculately dressed, her nails painted and she looks so well cared for. The staff are so empathic when communicating with me, and they treat my darling
mum as they would their own. If I am unable to look after her there is no other group of people I would 100% entrust with her. The enthusiasm, happiness and wonderful atmosphere there from the moment you step through the door and greeted by the fantastic reception team. I cannot recommend Oatlands highly enough.

Reply from Gillian Hensley-Gray, Registrar at Oatlands

Thank you so much, Sharon. We shall pass on your kind words to our wonderful team members.


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Review from Christine L (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems to be happy, sometimes she is happy, sometimes not so.
She is kept clean and comfortable.
I think maybe food intake should be monitored a bit more closely.
Entertainment is good, mum enjoys the stimulation.
I would like her to be encouraged to join in more.

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Review from M N (Daughter of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 5 years now. I am and have been happy with her care.
Recently there seem to be different carers every time I come which makes it seem less friendly somehow and lacking in continuity.
My mum is happy and well cared for, for which I am truly grateful.

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Current Review Score: 7.4 (7.366)

Overview of Review Score

The Review Score of 7.4 (7.366) out of 10 for Oatlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.250 for Oatlands is calculated as follows: ( (13 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 24 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.116 Points relating to the number of positive Reviews for Oatlands is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 1 Positive Reviews ÷ 8.6 = 0.116

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Oatlands

What types of Care is Oatlands registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oatlands provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Oatlands have?

There are 43 Single Rooms.

What are the Facilities & Services at Oatlands?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oatlands to the centre of London?

7.5 mile(s) as the crow flies, distance by road may be significantly further.