What types of Care is Frognal House Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Frognal House Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Frognal House Care Home - Avery Collection have?

There are 85 Single Rooms and 23 Couples/Companion Rooms.

What are the Facilities & Services at Frognal House Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Frognal House Care Home - Avery Collection to the centre of Sidcup?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Frognal House Care Home - Avery Collection, Frognal Avenue, Sidcup, London DA14 6LF

Review from G T (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience

My mum is extremely happy at Frognal House - I ask her every time I visit and she always says she really likes it. Initially she didn't want to join in the activities this has completely changed and she is joining in with lots of things now. All of the staff are very caring and kind and mum is well

looked after.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you so much for your wonderful review! We're delighted to hear that your mum is happy at Frognal House. It's heart warming to know that she enjoys her time here and has become more involved in our activities. Our team is dedicated to providing a caring and supportive environment, and it's rewarding to see the positive impact on your mum. We'll continue to ensure she feels well looked after and enjoys her time with us. If you ever have any suggestions or concerns, please don't hesitate to reach out. Thank you again for your kind words!

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Review from Vivianne M (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience

We had a very enjoyable afternoon at the summer fete, we were warmly welcomed by a very happy team even though my mother wasn't well enough that day to attend. I am so looking forward to the next event because I know mum would have enjoyed the band and the party atmosphere. Well done to everyone who

worked hard!

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you so much for taking the time to write down your kind words and leaving us such a lovely review. We are pleased that you enjoyed our summer BBQ event at Frognal, we are looking forward to welcoming you to the next one. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

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Review from J M (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience

My mum has been a resident at Frognal for 2 years now and has received a very good level of care throughout. I attended the summer BBQ this month which was very enjoyable with plenty of food and drink and some pleasant entertainment. My mum really enjoyed the day. It was great to see everyone having

fun in the sun, the event was a big success and very inclusive. This care home was recommended to me by a colleague and I have also recommended it to friends of mine as I feel it provides a sense of home and belonging for my mum and I'm happy with the overall service available which is good value for money when compared to other options.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

We are so grateful for your kind words and for taking the time to leave us such a lovely review. We are pleased that you enjoyed our summer BBQ event at Frognal, our team works hard to ensure every resident has a memorable experience at our events and we take a lot of pride in the services we provide at Frognal House. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

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Review from Lyn J (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience

Avery staff always make a lot of effort to make their events enjoyable. Mum and I (and my sister) enjoyed the music, food, etc. The weather was lovely but it would be great if the canopy could be replaced as the direct sun was quite hot.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. Our team works hard to ensure every resident has a memorable experience and we take a lot of pride in the services we provide at Frognal House. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

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Review from D R (Resident) assisted by family/friend published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience

Despite my reservations about being in a residential home environment, I enjoyed the experience. Although not able to have much conversation with other residents I enjoyed the company and conversation of the many members of staff who were always willing to have a chat. I didn't participate in the activities

except a bit of flower arranging and I enjoyed the piano player. It's a disappointment that the trips out whilst I was there to the Lavender Fields did not happen. Also, it's a shame the new facilities upstairs in the new lounge, verandah and tea-making facilities were not available when guests visited.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you so much for your review of Frognal House, we are happy to hear that you enjoyed your experience whilst you stayed with us. We at Frognal appreciate all feedback and for the opportunity to take all of your notes on board to improve our services that we provide. We sincerely apologise regarding the rescheduling of the Lavender Fields trip and we would like to offer you the opportunity to come and enjoy one of our future trips with Frognal, please contact us if this is something you would be interested in. As well as this since the opening of our newly renovated second floor, in conjunction with our pre-existing bistro on the ground floor, we now have tea and coffee making facilities on our second floor with access to the sun terrace for all residents and visitors to enjoy and we apologise this wasn't available at the time of your stay. Once again I want to thank you for your kind words and taking the time to share your experience of Frognal. Kind regards

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Review from G L (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience

My mother has had two admissions for holiday cover, before becoming a resident. This really helped the transition. The staff are all lovely, attentive, caring and always supportive. My mother loves the food and the environment is not that of an institution but of a home. The staff provide daily entertainment

which is varied and appropriate.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

We are so grateful for your kind words and for taking the time to leave us such a lovely review. Our team works hard to ensure every resident has a memorable experience and we take a lot of pride in the services we provide at Frognal House. We are pleased that your experience with Frognal has been such a positive one. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

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Review from Stuart G (Nephew of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience

Had a fantastic Easter Extravaganza day at Frognal House Care Home. Raffle, excellent singer and hot cross buns were all part of the day. Not seen my aunt dance for a long time, but we couldn’t stop her. She and our family had a great afternoon, all helped by the warmth of the care staff. Well done

Frognal, here’s to the next one.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave such a lovely review of our easter event. Here at Frognal we love hosting and running exciting events for our residents, friends and families to enjoy. I will of course inform our team of your kind words. We will look forward to welcoming you to our next event. Kind regards.

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Review from Paige B (Granddaughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience

My grandmother's care at Frognal is amazing, the residents, relatives, and staff are like one big family. The home is extremely clean. The staff are extremely kind, caring, and attentive. The residents are kept safe and very well cared for. I can't compliment this care home enough.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. We take a lot of pride in the grounds and services we provide at Frognal House. We thank you for recognizing this. We are pleased that your experience with Frognal has been such a positive one and we really appreciate your kind words. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

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Review from M M (Respite Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience

I came here for two weeks respite. When I viewed the home to see if it was right for me I met the client liaison manager, he was so welcoming, warm and kind-hearted. Perfect for what I was looking for and he didn't disappoint. I had a great two weeks here, enjoyed it all. The staff are amazing, every

one of them. Such a great vibe in the home, everyone is so happy. Thanks to the client liaison manager and all the lovely staff.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. We are so pleased that you enjoyed your time at Frognal and that the staff made a true impact on your experience. We thank you for recognizing this. We are pleased that your experience with Frognal has been such a positive one and we really appreciate your kind words. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kindest regards

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Review from Susan S (Niece of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience

My uncle has been here for a few weeks. So far, he has found Frognal to be very friendly and welcoming. The carers make the environment lively and fun but are also very professional. Nothing is too much trouble, and the residents are treated with great respect by all of the staff. I would recommend

Frognal to anyone looking for a good care home.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review and for all of your kind words. We are very proud of the care we provide at Frognal, and we are so pleased we have made your uncle's experience such a pleasurable one. Your uncle was a wonderful resident. We really appreciate your kind words. Your feedback is truly invaluable to us; I will be sure to pass your kind comments on to the rest of the team.

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Review from W D (Wife of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience

My husband who is 93 and has vascular dementia has stayed with you twice and been really happy. All the staff seem to care and the atmosphere is calm and happy. He loves to join in all the activities and read the daily newspaper and programme.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. We take a lot of pride in the grounds and services we provide at Frognal House. We thank you for recognising this, and we really appreciate your kind words. Your feedback is truly invaluable to us; I will be sure to pass your kind comments on to the rest of the team. Kind regards.

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Review from Dave A (Son of Resident) published on 8 February 2024
Submitted via Website • Report

Overall Experience

We selected Frognal House for our mum having visited many others in the area. Whilst I'm sure they all would have cared for her well, the staff, facilities and the friendly & genuine caring environment at Frognal really stood out for us. Once she moved in we immediately knew we'd made the right choice

for her. The staff made sure she settled in well, the care was exceptional, the activities provided were incredible, and we & other visitors were always made welcome. It really is impossible to find any fault or criticism. Knowing how well she was being looked after and how happy she was there was a huge relief for all her family and I can't thank the staff and management enough. I would have no hesitation in recommending Frognal House.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review and for all of your kind words. We are very proud of the care we provide at Frognal and we are so pleased we have made your mum's experience such a pleasurable one. Your mum was a wonderful resident and never failed to make the staff smile. We really appreciate your kind words. Your feedback is truly invaluable to us; I will be sure to pass your kind comments on to the rest of the team.

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Review from Isobel M (Sister of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

This was the first time I used Frognal House Care Home for my brother's respite care. I found the staff very helpful and professional when we were settling my brother into the Dementia unit. My brother is usually very reluctant to go into respite care but he seemed happier when I spoke to him on the

telephone when I was away. He seemed better orientated and much less anxious than usual.
When we arrived to take him home he was happier and better orientated than is usually the case. I found the staff very warm and caring. They had clearly built up a very positive relationship with my brother. I felt that they understood him well and had made a great effort to get to know him. I could see that they liked and appreciated my brother's personality despite the severity of his illness. I very much appreciated and admired the staff, their skills and their overall approach which is a great credit to the service.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

We are so grateful for your kind words and for taking the time to leave us such a lovely review. Our team works hard to ensure every resident has a memorable experience and we take a lot of pride in the services we provide at Frognal House. We are pleased that your experience with Frognal has been such a positive one. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

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Review from R T (Grandson of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience

I just wanted to write a quick review as to my experience with Frognal so far with my Grandad being a new permanent resident and I honestly cannot fault anything. The staff in all teams and areas of the home are always happy to go above and beyond and anytime I visit I am always made to feel so welcome

and at home, I always look forward to visiting and seeing what activities are on for the day. The Frognal family are a credit to the Avery Collection. Cannot recommend enough.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. We take a lot of pride in the grounds and services we provide at Frognal House. We thank you for recognising this. We are pleased that your experience with Frognal has been such a positive one and we really appreciate your kind words. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

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Review from Helen B (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience

I am so happy that Mum and I chose Frognal House Care Home - Avery Collection for her to spend the last year of her life. She was cared for with love and care. The carers are fabulous.
When my mum became unwell after having Covid the attention and care she received was second to none. They not

only supported my mum but they were there for the family too.
I do not know how we would have coped without the support.
Thank you to the carers so very much, I cannot thank you enough.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to review Frognal, especially during a period of sadness. We believe we have a fantastic team at Frognal; your recognition and kind words are appreciated by every member of our team. We believe in creating a relaxed and friendly environment for our residents to call home. We are truly touched by your positive experience and it was a honour for us to be able to provide the best care for your mum and be there for your family in a time of need. Kindest regards.

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Review from Michael G (Son of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience

Very pleased with the care offered to our Mum at Frognal House Care Home - Avery Collection. Can't fault the caring staff and the quality of care. My wife, sister and l visit several times a week and we are so pleased she is in a safe, secure and happy environment.
Just back from their Halloween party,

just one of the events they regularly hold for residents and their families and the staff pulled out all the stops to make it a thoroughly enjoyable evening.

Reply from Scott Wilkinson, Home Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review.
We really appreciate your kind words about the quality of care provided at Frognal House. Also, pleased to hear you enjoyed the Halloween event, it was a great evening.
Your positive feedback is truly invaluable to us - I will be sure to pass your kind comments on to the whole team.
Kind regards, Scott.

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Review from H K (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been in Frongnal House for more than a year now, and she is extremely happy there. There is a high standard of person-centred care, with the care staff responding to her particular needs. Mum really appreciates having her hair done in the hair salon, plus the visits from the chiropodist.

The grounds are stunning, and when the weather allows, we always go outside for a coffee and chat. The care staff are always patient, kind, cheerful and competent.

Reply from Reece Brooks, Client Liaison Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. We take a lot of pride in the grounds and services we provide at Frognal House. We thank you for recognising this, and we really appreciate your kind words. Your feedback is truly invaluable to us; I will be sure to pass your kind comments on to the rest of the team. Kind regards.

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Review from J O (Son of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience

The service received has been very good, and we are very pleased with the home. The entertainment programme is very extensive, especially the quiz on Fridays.

Reply from Scott Wilkinson, Home Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review.
We really appreciate your kind words about the service provided at Frognal House.
Your feedback is truly invaluable to us; I will be sure to pass your kind comments on to the rest of the team.
Kind regards.

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Review from Ronald K (Respite Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience

I stayed for one week respite and the room was lovely and clean. The staff were very helpful and friendly. The activities that i took part in were good.

Reply from Scott Wilkinson, Home Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to review Frognal House Care Home in Kent.
We are delighted that you enjoyed your stay with us and thank you for such positive comments.
Your feedback is really important to us, I will be sure to pass your kind comments on to the rest of the team.
Kind regards, Scott.

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Review from Nicola M (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care my dad receives at Frognal House. Amazing staff.

Reply from Scott Wilkinson, Home Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to review Frognal.
We believe we have a fantastic team at Frognal, your recognition and kind words are appreciated by every member of our team.
By having a whole home approach at Avery Frognal, we believe this creates a relaxed and friendly environment for our residents to call home.
We are thrilled with your positive experience and so glad that Dad is happy and settled.
We look forward to seeing you on your next visit.
Kind regards.

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