Review from Tony T (Nephew of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience

My aunt was a resident at Sunrise Frognal for many years following the death of my uncle. She had previously diagnosed with dementia, and this progressed during her time there. Due to unfortunate circumstances, she was under a Court of Protection order, as she needed physical and emotional protection.
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staff at Sunrise have been exceptional in ensuring she was protected at all times and her care needs were always catered for. As I live some distance away and have been travelling on business out of the country on a regular basis, it has been a great comfort to me to know that she has been in safe hands.
A sensitive understanding of her particular situation and advice on care as her mental and physical capacities deteriorated have been a hallmark of the close attention she has received.
She had been a very caring person to others all of her life and it was fitting that in the last few years of her life she received the same in return.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Frognal House – particularly at such a difficult time. The team here are so grateful that your aunt had such a positive experience of the home, and this extended to family members and friends.

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Review from Chris R (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience

As a family, we were very concerned about the potential impact of Covid on our mum, who is 84 and has been a resident at Sunrise in Sidcup for the last two years. A year after it all started, we are very happy with how Sunrise has managed the pandemic. Our mum has been very well looked after and is

happy and comfortable. Sunrise has made every effort to allow us to see our mum - whether through Covid secure Pods or regular Skype meetings. Being able to visit Sunrise over the last few weeks and meet Mum in her room has been wonderful. My sincere thanks to the team at Sunrise for the remarkable job they have done over the last year.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Our care teams are central to everything we do in our home, your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words; these will be shared with the rest of the team here at Sunrise of Frognal House.

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Review from Ian H (Nephew of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience

Our aunt has been a guest at Sunrise Frognal House for some time now, moving from independent to assisted living some time ago.
The care that she has been given at all times, but more recently, as her health has deteriorated has been exceptional.
All staff at Sunrise put resident care foremost, despite,

at times, providing that care being quite challenging (emotionally and physically).
Our aunt's needs are catered for at all times, be that medical or even just conversation and encouragement to remain active, and eat and drink etc.
These may seem simple things and could be assumed, but in the current environment (Covid), encouraging a despondent resident to continue to do the most basic tasks can be challenging, but all staff have stepped up and supported our aunt throughout the pandemic.
Additionally, we are constantly provided with timely updates as to any situation that may have arisen and how it is being dealt with.
We could not hope for better care!
Thank you!

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Debbie M (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience

My mum has been in Sunrise for two years now, and whilst the past year has been challenging for us all, Sunrise has gone over and above to care for its residents. The standard of care is extremely high, and throughout the pandemic, Mum has always said how well everyone was pulling together to ensure

everyone was cared for. Whenever Sunrise could, they would always open the home to ensure we could see our loved ones. The staff are always pleasant and extremely professional. I cannot thank Sunrise enough for looking after my Mum in these difficult times, and I would never hesitate to recommend Sunrise, its simply the best. Thank you.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

We believe our carers at Sunrise of Frognal House go the extra mile, and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents; thank you for your kind words.

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Review from Philip I (Son of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience

My mother moved into Sunrise at Frognal in February 2019 after a spell in hospital. At 90-years-old, her mobility was worsening due to illness and her current living situation at that time was not compatible with her needs. There had also been a slight mental deterioration since my father died a year

earlier, such as her confusion about using kitchen appliances and daily chores. As an only child and with no other close family within the area, it was clear that she needed to be around people with constant stimulation as she was finding it difficult to cope with loneliness. Considering the current Covid situation, this was a good move to bring her into a community where she is constantly surrounded. The buzz of the community and the activities laid on have all helped her to remain alert, while she can also spend solo time reflecting in the gardens, which she loves. Sunrise has allowed her some independence that she wouldn't have had at home alone, and the staff have understood her needs perfectly.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Frognal House, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Jo L (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

My mother had been a resident for 3.5 years, she really enjoys the activities and gets on well with all the staff, who are really caring and take time to get to know all the residents.
The surroundings are very pleasant and well maintained and provide a good level of exercise for my mum, who loves

to walk in the garden.
Frognal has provided my mum with a very safe environment during the COVID pandemic and has allowed contact via Skype calls to myself and my family, which has proved invaluable during this very difficult period.
I would have no hesitation in recommending Sunrise of Frognal as the first choice for residential care of the elderly.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Our activities team here at Sunrise of Frognal House have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team; we look forward to inviting you along to our activities and events soon.

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Review from Patrick W (Son of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

Over the last 12-months, of the Covid period, Sunrise has been very professional in dealing with mitigating infections throughout the home. The team from top to bottom have been totally dedicated to providing a safe environment, continuing to give great service in very difficult times.
Thank you.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for leaving us such a wonderful review; our team members will be thrilled to hear your positive feedback. Here at Sunrise of Frognal House, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Graham C (Son of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

My mother moved into Sunrise assisted living at the start of the Pandemic. Mum is 89-year-old with underlying health issues. Despite the enormous challenges of the last 12-months, Mum has been kept safe and comfortable. The staff are professional and incredibly friendly and helpful. They have gone the

extra mile to ensure I have remained in communication with visits when allowed, and regular virtual meetings during the lockdown. I have also welcomed the regular communication from Sunrise and the access I have been given to staff when I need to ask a question. The environment is beautifully maintained, and in the summer months, the garden is a major attraction with comfortable outdoor seating where refreshments are served. I am so grateful to the management and staff for providing a high level of care for my mum.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Here at Sunrise of Frognal House, we have worked hard to ensure all the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the tea,m and we look forward to welcoming you back to our home soon.

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Review from Richard O (Son-in-law of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

I continue to be very satisfied with the care my father-in-law has been receiving and with the way in which the COVID-19 pandemic has been handled. Despite the lockdowns and other (quite understandable) restrictions brought about because of the pandemic, my father-in-law continues to be happy and feel

safe at Sunrise.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Here at Sunrise of Frognal House, we have worked hard to ensure all residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home soon.

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Review from Susan W (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

My mother moved to Chestnut House, which is the supported living part of Sunrise of Frognall House 7-years ago, after the death of my father. She was showing some signs of dementia and did not feel safe living at home. The care and attention that the staff gave on her move were wonderful, the welcome

they give to family members when they visit is always very positive, and you are encouraged to join in activities when you are there. Sadly, my mother's dementia has deteriorated over the years, but she is still able to have and is encouraged to have as much independence as she can manage. This last year has been difficult, but such is the excellent care that I know my mother receives; I have been reassured that she remains well. I visited a large number of residential settings before I visited Frognall, and the moment I stepped through the doors on my first visit. The staff put on many special events, on popping in one afternoon unexpectedly, they had a rock and roll party on the go.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Our activities team here at Sunrise of Frognal House have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team; we look forward to inviting you along to our activities and events soon.

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Review from Karen H (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

My mother is a resident of Frognal House; she has vascular dementia. The staff here have been so kind during the lockdown and also in the period when we were allowed visits with distancing in place. Some of the carers have formed a real bond with my mum, and she really responds to them; this is so good

for our family to see in this difficult time. We were happy with our choice before lockdown but have really concluded since we made a good decision. The manager has recently helped us with a difficult situation, and we could not recommend him more. I would like to name the carers who I have found outstanding in the last few months, but names are not allowed.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Anne W (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

As soon as we walked through the doors to view Frognal House, we loved it! So warm and welcoming with a lovely buzz about the place. It was furnished to my mum's taste! Home from home! The rooms are very pleasant, and all Mums needs were catered for. The facilities and grounds are superb, and plenty

of varied activities to keep Mum busy during the day. I have got very friendly with the staff.
The restaurant is beautiful, and the food is just too my mum's liking!
Mums family and friends are able to visit, and always say how wonderful the home is.
I am in no doubt we have made a wise choice in choosing Frognal for my mums care!
I am able to rest, knowing she is in good hands!

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Frognal House, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Christine O (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident at Sunrise, for nearly 4-years. She has always been well cared for and treated with kindness and dignity. The staff are excellent, and the home has a really welcoming atmosphere and is not what you might expect a care home to be.
There was always lots going on with activities,

visits and entertainment. Obviously, with the last year, visits have not been allowed at certain times, but Skype was available to keep us in touch. When we were able to visit, it was in a very secure way. Unfortunately, my mother passed away recently, but she was looked after in a caring way until the end. We were also supported by the staff at this difficult time. Our experience of Sunrise has always been postive, and any issues have been dealt with in a professional manner. We would recommend Sunrise if you have a relative who cannot continue to live at home, as they have many aspects of care packages that suit all stages of independence.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Frognal House – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home, and this extended to family members and friends.

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Review from Stephanie P (Cousin of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience

My elderly cousin with early-onset Alzheimer’s and looking into settling in permanently, attended for one month’s respite. Although in the midst of the COVID epidemic, the staff and especially the manager, were so friendly and helpful, from the arranging of testing prior to entry, to her arrival and

settling in. Unfortunately, I could not go in with her nor visit her but did have daily contact with via phone and also daily reports from the manager. The staff made her feel as much at home as possible but all is difficult during these trying times, together with the confusion brought on by her Alzheimer’s. Although my cousin has returned home, she has discussed her future and has said how good the food was and that, yes, she is seriously thinking of making the move on a permanent basis.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Frognal House. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your cousin stay with us and looking forward to welcoming her back in the future, if her requirements change.

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Review from Lesley S (Relative of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

My relative has lived there for almost three years, and the staff have always treated her as an individual. During Covid-19, they have kept her safe and well and made life as comfortable as possible in these difficult circumstances. They have always kept me up to date with what is happening at the home.

My most welcome recent visit was carefully made to ensure maximum safety for all parties.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Frognal House, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Jackie F (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

Our Mum has been a resident since September 2018. We were despairing of finding a home that ticked all the boxes until we visited Frognal. We were immediately impressed by the warm atmosphere as well as the beautiful home and grounds. Mum has been happy here and very well cared for.
The home is well

managed and the standard of care, food, housekeeping and maintenance is high.
All members of staff are all able and do a great job, never more so than the past few months by excelling themselves.
There are regular activities and minibus outings as well as events, which family and friends are invited.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Melanie B (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience

The staff at Sunrise of Frognal have always provided good care for my mother, but have gone above and beyond over the last few months.
It has been very difficult not being able to see her in person, but the twice-weekly Skype "visits" with mum have been a great help to me. They can be a bit hit or

miss, depending on how chatty mum's feeling, but at least we get to see each other and I've become very fond of the carers who set the calls up and sit with her throughout.
The home arranged a drive-through visit in June which meant I got to see mum face to face from the car. It was so well organised and beautifully done.
On a practical level, the layout of the building is very fit for purpose in that the corridors are wide and the common areas are spacious with modern, clean flooring and surfaces. The grounds are well suited for outside visits, which I am very much looking forward to.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Here at Sunrise of Frognal House, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Libby H (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

On June 17, Sunrise of Frognal arranged a special visiting event for residents and families. My brother, sister and I were able to see our mum (socially distanced) for the first time in months. It was so well organised and the team had worked so hard to make the event special for us all, decorating

the front garden with bunting and balloons. It was fantastic to see mummy looking so well and gave us all a huge boost.
We would like to send our thanks to everyone at Sunrise for this special event and for all the hard work in making it a memorable day for us all.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Helen T (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

My father has been a resident here for about 20 months. On the whole, his health has been much better than when he was living alone. He's not a joiner in with the many activities but enjoys interaction with the staff. I'd like to praise the staff for their response to the covid crisis. The home closed

early to visitors and had collected a good supply of PPE to use with the residents. I understand some residents did test positive, but all made a full recovery. It's been hard not visiting, but Skype calls have been set up and emails are answered promptly by staff. Last week we were able to visit for a short time and what a lovely enjoyable time. There were balloons and banners and a little glass of fizzy wine to celebrate. We're looking forward to visiting again and fully understand and concur with the tight restrictions that are in place. They have paid off keeping these vulnerable people safe. Thank you

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

At Sunrise of Frognal House, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your father.

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Review from Breda M W (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident of Frognal for over four years. She and my father moved there together, though he died two months later at the hospital of sudden-onset pneumonia. He was just shy of his 90th birthday. What the staff at Frognal did was extraordinary that night: members of the staff took

turns to sit with my mother throughout the night, simply to be present and to offer their support. This was an above-and-beyond moment, not a one-off. That level of personal care, respect, and genuine affection has been constant in my mum's experience with Frognal - from the indomitable receptionist to the proactive General Manager.
There are masses of activities; in fact, I have to make an appointment to get her on the phone! She so loves the performing arts, esp. the opera and piano performances. Then there is the exquisite garden and majestic oak that she adores.
Frognal's response to Covid19, too, has been proactive, clear, intelligent, and compassionate.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Our team here at Sunrise of Frognal House are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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