Frognal House Care Home - Avery Collection

Frognal Avenue, Sidcup DA14 6LF
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9.6 153 Reviews
  • Frognal House Care Home - Avery Collection, Sidcup
Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.

Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates 149 resident bedrooms, each equipped with en-suite wet rooms and kitchenettes.

The care home boasts fantastic on-site facilities, including a hair and beauty salon for residents who want a little TLC, bright and spacious lounges which provide a comfortable space to unwind, and a restaurant serving freshly prepared seasonal cuisine during mealtimes.

The team offer various forms of support, catering to different needs. Residential care is available for those requiring extra support with basic day-to-day activities. In contrast, the nursing care service provides a more intensive level of care for individuals with longer-term conditions, delivered by the local district nursing team. Additionally, the home offers respite care.

As an industry leader in dementia care, Avery takes pride in the dedicated dementia care community within the home. Specifically designed for safety and comfort, this community utilises life story work to understand residents and tailor support to everyone’s needs.

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Care Provided by Frognal House Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 131 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Harvey-Matthews (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (23)
    • Single Rooms with ensuite Wet Room (74)
    • Couples/Companion Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Frognal House Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650

  • For more information regarding fees. Please contact Frognal House reception.
  • (these prices are only a guideline, please contact Frognal House Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • When arriving at Frognal. Please press the buzzer to gain access to the car park.


  • Parking

  • Frognal House has onsite parking.


Frognal House Care Home - Avery Collection Reviews (153)

Total of 153, showing 61-80
9.6

Frognal House Care Home - Avery Collection has a Review Score of 9.6 (9.608) out of 10, based on 24 reviews in the last 2 years. Over all time Frognal House Care Home - Avery Collection has 153 reviews.

Overall Experience

  • 107
  • 40
  • 5
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Date Published

153
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9
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Review from Helen J (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the emergence of Covid19, management and staff have been magnificent in ensuring the health and wellbeing of all residents and staff. They have been decisive in enforcing infection control measures and, in my mother's case when long-planned arrangements for her 100th birthday were curtailed due
to "lockdown", the situation was managed in a thoughtful and consultative manner. Although the original celebration planned for family and friends from UK, USA, Ireland and Australia was cancelled, management and staff went to enormous trouble to provide Mum with a significant party involving all residents and staff. They even took photos which were sent to all Mum's family as a record of her milestone. These and other actions taken throughout the pandemic, though often difficult to implement, have kept everyone safe and well.
My mum has been impressed by the level of communication continuously provided to her and all residents. This has given peace of mind, providing facts, not rumours. Thanks.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Here at Sunrise of Frognal House, we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Paul S (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents spent their closing years here (the last eight years) and were as happy and well cared for as they could have been with their progressing dementia and declining health. My father lived in all three units, starting with an Independent Living apartment, moving into the Chestnut House community
and ultimately Well House when his dementia had taken over his life completely.
I was constantly amazed at how well the staff related to all the residents, especially in Well House where they had to deal with unpredictable behaviour and awkward interactions between residents. They did so brilliantly while still treating all the people in their care with respect and apparent affection.
In April, when needing hospital treatment, the staff worked hard to overcome the reluctance of the NHS to accept patients from care homes at the height of the pandemic.
They always did the best that anyone could for both my parents and are continuing to show great kindness to the bereaved family. Superb.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Frognal House – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home and this extended to family members and friends.


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Review from Andy B (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister and I were looking for residential care for my increasingly frail parents, who could no longer cope with living at home, we visited several places in the area but were immediately struck by the ambience of Sunrise - more like a country house hotel than a care facility. As we were negotiating
my parents moving in the staff could not have been more helpful - bending over backwards to accommodate their every request. Since their arrival, I can only say that my opinion of Sunrise has risen. The food is excellent, the activities varied, and the staff unfailingly courteous, smiling, and prepared to go above and beyond the call of duty. Sunrise's preparation for and arrangements during Covid could not have been bettered and I feel that my parents are very safe. Suffice to say that I recommended to my cousin that it would be a perfect place for her father, and my uncle is now also a resident. Many thanks to all who work there.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Sunrise of Frognal House appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your parents have settled in so well.


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Review from Keith F (Son of Resident) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have not been able to visit my father due to COVID 19, the home has set up arrangements to see him online via an app; which has been great. The home has also kept us fully informed of developments, and whilst I can’t visit, I do feel confident that all measures are being taken to protect
residents.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Here at Sunrise of Frognal House, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Sally S (Daughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment I stepped into Sunrise, I knew I had finally found a suitable care home for my mum’s respite needs. The buildings and grounds are impressive, lovingly decorated throughout and all the staff ooze friendliness and passion for their jobs.


My mum spent four weeks at Sunrise, where the care

she received helped her make an amazing recovery from pneumonia. She wanted to add the following comment:


“I had a lovely furnished ensuite room, with a very comfortable bed and armchair. Everything was kept spotlessly clean, and the whole home had a friendly atmosphere. Carers were always available to assist me, and the food was absolutely delicious. There were activities every day, and I particularly enjoyed the minibus trips.”


Our family and friends were extremely impressed when they visited Mum there, and we have no hesitation in recommending to other families to consider this care home for their loved one’s respite or forever care.


Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Frognal House. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.


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Review from Guy W (Son of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first visited I thought I had gone to the wrong place! The atmosphere was wonderful. My mum was extremely well looked after by the dedicated staff here, the food was absolutely first class and this enabled my mum's appetite to return so that she was able to regain her strength and confidence.
During
her stay here she has made many friends and would not hesitate to return if needed as the care and kindness shown to her by the staff here have enabled her to return back to her own home.
Throughout Mum's stay here I was welcomed by all the staff I encountered and kept up to date on how Mum was doing.
There was always plenty of activities to do and something going on and her room was wonderful with all that was needed for her stay here.
I cannot stress enough that the staff here are wonderful and went above and beyond what was expected, please make an appointment and see for yourself if you have to make the delicate decision to arrange the care of your family member.

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Review from Kathleen C (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here. Nice people. Lots of activities. Food fabulous. Wonderful grounds to walk around.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Teresa C (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All nice at Sunrise.
The priest comes every week and gives us Holy Communion, it makes me happy.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Alice L (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For me, this place is home from home.


I can do whatever I like.


The home is very comfortable and the food is very good.


Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Sheila L (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here.


Staff are fantastic.


Lovely food.


Good, fun activities.


Love walking around the beautiful grounds.


Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Vera P (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food very good, a lovely atmosphere. Always lots of activities to do. I am really happy here.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Margaret W (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time I wake up until evening, I feel safe, happy and well fed.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Muriel B (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean, bright and airy. Plenty of activities if required.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Angela I (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly. I am extremely satisfied to live here. The grounds are excellent and I enjoy walking around them.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from M F (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All aspects from food, attention are better than I has originally expected. Without exception, all staff appear caring and thoughtful. There being sufficient in number to cost requirements.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Ellen P (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In almost 3 years I find staff and fellow residents most helpful. I would really describe the place as a family - one looks after the other and are really looked after by all staff, no matter what grade.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Kathleen G (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice living here. Staff food. Good activities. Wonderful grounds to walk in.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from John W (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant environment.
Happy.
More like a hotel than a retirement home.
Good care.
Peace of mind.
Food good (guest dining room good too, particularly the wine.)

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Angela W (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He receives excellent care. The staff are very caring and helpful.
The food is good and plenty of it.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Eileen W (Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice, friendly staff, Helpful and excellent food.
I feel comfortable and safe here.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Frognal House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Frognal House Care Home - Avery Collection is calculated as follows: ( (224 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Frognal House Care Home - Avery Collection is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 131 registered maximum number of service users is 26.2. 23 Positive Reviews ÷ 26.2 = 0.878

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (5)

Fiona

Fiona Taylor

Job Title: Deputy Manager

Joined: 2023

Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years working within a care home setting covering residential, dementia care, mental health and nursing care.


I am passionate about all aspects of care being person-centred to ensure that residents live a fulfilling life. My main interests in care are dementia, medication and end-of-life care.


I have been at Frognal since March 2023 and my main ethos along with the other members of the team is for Frognal to be the best that it can be. I’m happy to meet with any family/friends to discuss the care of your loved ones.


Zoe

Zoe Stewart

Job Title: Business Office Coordinator

Joined: 2016

Hi, I’m Zoe, I have worked at Frognal for 8+ years now starting in the Laundry and working my way through Activities as an assistant and now Business Office Coordinator. I am the community’s first point of contact when it comes to finances so anything billing or invoice related – I will do my best to help with any queries that you may have. I have always enjoyed working at Frognal and hopefully look forward to many more years here.


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Rebecca Clift

Job Title: Residential Care Manager

Hi, I’m Rebecca, I am the Assisted Living Coordinator – I manage the care team and our residents here in Chestnut House. If you have any queries regarding your loved ones' care, I have an open-door policy, please feel free and come and see me any time.


Tracey

Tracey Rye

Job Title: Dementia Care Manager

Joined: 2022

Hi, my name is Tracy, I have worked in care for the past 30 years, starting at the bottom and working my way through different roles from kitchen, and housekeeping to the care role. I have a passion for Dementia care and started with the team at Frognal House in October 2022 as the Reminiscence Coordinator. I love my job and have gained a wealth of knowledge through the years. I have an open-door policy for all family members and my team members.


Nicola

Nicola Winters

Job Title: Well-being Manager

Hello everyone, for most of my working life, I have worked in the social care sector, working with variable adults with learning disabilities. In my spare time, I do freelancing for a floral events company.


I took the opportunity to become an activity coordinator, where I found my true vocation later in life. I have an absolute passion for my role. My focus every day is to make the residents happy, activities are such an important part of daily living in our community. I have a great team, and we are all committed to ensuring that every resident makes the most of each day I am always open to suggestions, and if I can do it, I will.