Frognal House Care Home - Avery Collection

Frognal Avenue, Sidcup DA14 6LF
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9.6 153 Reviews
  • Frognal House Care Home - Avery Collection, Sidcup
Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.

Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates 149 resident bedrooms, each equipped with en-suite wet rooms and kitchenettes.

The care home boasts fantastic on-site facilities, including a hair and beauty salon for residents who want a little TLC, bright and spacious lounges which provide a comfortable space to unwind, and a restaurant serving freshly prepared seasonal cuisine during mealtimes.

The team offer various forms of support, catering to different needs. Residential care is available for those requiring extra support with basic day-to-day activities. In contrast, the nursing care service provides a more intensive level of care for individuals with longer-term conditions, delivered by the local district nursing team. Additionally, the home offers respite care.

As an industry leader in dementia care, Avery takes pride in the dedicated dementia care community within the home. Specifically designed for safety and comfort, this community utilises life story work to understand residents and tailor support to everyone’s needs.

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Care Provided by Frognal House Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 131 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Harvey-Matthews (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (23)
    • Single Rooms with ensuite Wet Room (74)
    • Couples/Companion Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Frognal House Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650

  • For more information regarding fees. Please contact Frognal House reception.
  • (these prices are only a guideline, please contact Frognal House Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • When arriving at Frognal. Please press the buzzer to gain access to the car park.


  • Parking

  • Frognal House has onsite parking.


Frognal House Care Home - Avery Collection Reviews (153)

Total of 153, showing 101-120
9.6

Frognal House Care Home - Avery Collection has a Review Score of 9.6 (9.608) out of 10, based on 24 reviews in the last 2 years. Over all time Frognal House Care Home - Avery Collection has 153 reviews.

Overall Experience

  • 107
  • 40
  • 5
  • 1
  • 0

Date Published

153
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9
24
129

Review from Muriel Ann B (Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Would recommend as excellent with all aspects.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Review from Marie D (Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it here because I've made lots of friends.
The carers are really good to me.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Review from Joan T (Resident) assisted by family/friend published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy in Sunrise, good service and enjoy the food. Generally happy with staff. When independent residents are unwell, the attitude and oversight from staff can be erring on the independent aspect of residency and not good/being a good neighbour.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Frognal Team


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Review from Stanley Z (Son-in-law of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the home is well kept, well appointed, warm, safe and secure. Staff numbers do vary and moral sometimes is low. Independent residents are not well looked after when they are unwell, not even on a good neighbourly basis, communication between management and family members is lacking, and reinstatement
of quarterly meetings is required.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
Due to a change in our management, resident and family meetings have been restarted and are now held quarterly, with the first being on Friday 13th April. We operate an open door policy here and everyone is welcome to come and have a chat, raise questions/concerns with the management team anytime. We also have monthly community meetings which our residents may join in with.
Those living within Independent living at Sunrise of Frognal receive Independent Living - a lifestyle that can be independent of any care service apart from meals, maintenance and housekeeping services. Independent living is like living in your own home, but without the worry of maintenance, household chores or cooking. Therefore care services are generally sources externally if wanted and not here at Sunrise of Frognal. All of which is explained before and during a resident moving in with us.
Please feel free to contact the Community Home Manager if you would like to discuss this in further detail.
The Sunrise of Frognal Team.


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Review from D B (Resident) assisted by family/friend published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Enjoy walking in the garden. Fairly happy but much nicer than being in the bungalow. Enjoy the trips on the bus. Have made lots of nice friends. Would like more activities especially singers as I love dancing. The genealogy activity was really enjoyable and was sad when it didn't happen anymore. More
mugs as cups and saucers are dangerous. Curling was enjoyable but doesn't happen anymore. Discussion groups would be good.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I have passed your comments onto the home manager for review.
The Sunrise of Frognal Team


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Review from Sue S (Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find lots of things here helpful, nice friends, all try to help each other. Food can't grumble, just some things are easier than others. I find everyone helpful, as we try things together.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Mary M (Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is very good and I feel very safe. Plenty to keep us busy.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from Catherine I (Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for four years with my husband. I've always found staff very kind and helpful.


We both enjoyed the lovely activities and the food is very good and we always feel very safe and content in all three buildings.


Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from John C (Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like living here at Sunrise. I feel secure - relaxed and confident due to the care and support that I get. I get on well with the residents.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from Betty C (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am in 'independent' living. I have some very nice friends and the staff, on the whole, look after us very well.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from Norma S (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for many years and I've liked the way I am treated. The food is very good and there is always something to do in activities so I'm never bored and I feel very safe here.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from Alison F (Friend of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been very happy with his care and friends he meets.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from Sheila L (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved to Sunrise because my husband died and I was ill. I have settled in well and I join in all the activities, I choose the ones I like and enjoy them. The food is good. The housekeepers do a great job and it is very clean.
I am happy as I could be.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from Charles O (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe I occupy one of the largest suites in the building and one of the most expensive, but it allows me to continue to enjoy home comforts and surroundings that I shared with my beloved wife for 62 years before she left me in December 2013.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from Kathleen C (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not fault this home. The staff are great and I am very lucky to be her here. I enjoy the activities which are always fun,

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from Gwen A (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy, cared for and kept busy with all the activities we choose.
My family are near and it helps them to know how settled I am.
Every member of staff is a friend.
I am lucky to be here.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from Joyce H (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have settled in well. The staff are very kind and always helpful.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from Mollie W (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family brought me here to be cared for and I have been well cared for. I have many new friends.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities, to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from J G (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for over 3.5 years and the family has been very happy with the care and love that she has received in the home.
She is now approaching the age of 99 and has multiple needs both mental and physical.
The staff cope with each new problem with care and dignity.
It is now time
to move onto specialist nursing care but I cannot thank all the staff enough for all they have done for my mother.

Reply from Marketing, Digital Marketing Executive at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team.


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Review from J F (Resident) assisted by family/friend published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation is very good and maintained to a high standard. The management and staff are very helpful in sorting out everything, take up was made as smooth and easy as possible.

Reply from Marketing, Digital Marketing Executive at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Frognal House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Frognal House Care Home - Avery Collection is calculated as follows: ( (224 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Frognal House Care Home - Avery Collection is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 131 registered maximum number of service users is 26.2. 23 Positive Reviews ÷ 26.2 = 0.878

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Fiona

Fiona Taylor

Job Title: Deputy Manager

Joined: 2023

Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years working within a care home setting covering residential, dementia care, mental health and nursing care.


I am passionate about all aspects of care being person-centred to ensure that residents live a fulfilling life. My main interests in care are dementia, medication and end-of-life care.


I have been at Frognal since March 2023 and my main ethos along with the other members of the team is for Frognal to be the best that it can be. I’m happy to meet with any family/friends to discuss the care of your loved ones.


Zoe

Zoe Stewart

Job Title: Business Office Coordinator

Joined: 2016

Hi, I’m Zoe, I have worked at Frognal for 8+ years now starting in the Laundry and working my way through Activities as an assistant and now Business Office Coordinator. I am the community’s first point of contact when it comes to finances so anything billing or invoice related – I will do my best to help with any queries that you may have. I have always enjoyed working at Frognal and hopefully look forward to many more years here.


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Rebecca Clift

Job Title: Residential Care Manager

Hi, I’m Rebecca, I am the Assisted Living Coordinator – I manage the care team and our residents here in Chestnut House. If you have any queries regarding your loved ones' care, I have an open-door policy, please feel free and come and see me any time.


Tracey

Tracey Rye

Job Title: Dementia Care Manager

Joined: 2022

Hi, my name is Tracy, I have worked in care for the past 30 years, starting at the bottom and working my way through different roles from kitchen, and housekeeping to the care role. I have a passion for Dementia care and started with the team at Frognal House in October 2022 as the Reminiscence Coordinator. I love my job and have gained a wealth of knowledge through the years. I have an open-door policy for all family members and my team members.


Nicola

Nicola Winters

Job Title: Well-being Manager

Hello everyone, for most of my working life, I have worked in the social care sector, working with variable adults with learning disabilities. In my spare time, I do freelancing for a floral events company.


I took the opportunity to become an activity coordinator, where I found my true vocation later in life. I have an absolute passion for my role. My focus every day is to make the residents happy, activities are such an important part of daily living in our community. I have a great team, and we are all committed to ensuring that every resident makes the most of each day I am always open to suggestions, and if I can do it, I will.