Frognal House Care Home - Avery Collection

Frognal Avenue, Sidcup DA14 6LF
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9.6 153 Reviews
  • Frognal House Care Home - Avery Collection, Sidcup
Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.

Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates 149 resident bedrooms, each equipped with en-suite wet rooms and kitchenettes.

The care home boasts fantastic on-site facilities, including a hair and beauty salon for residents who want a little TLC, bright and spacious lounges which provide a comfortable space to unwind, and a restaurant serving freshly prepared seasonal cuisine during mealtimes.

The team offer various forms of support, catering to different needs. Residential care is available for those requiring extra support with basic day-to-day activities. In contrast, the nursing care service provides a more intensive level of care for individuals with longer-term conditions, delivered by the local district nursing team. Additionally, the home offers respite care.

As an industry leader in dementia care, Avery takes pride in the dedicated dementia care community within the home. Specifically designed for safety and comfort, this community utilises life story work to understand residents and tailor support to everyone’s needs.

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Care Provided by Frognal House Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 131 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Harvey-Matthews (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
    • Couples/Companion Rooms (23)
    • Single Rooms with ensuite Wet Room (74)
    • Couples/Companion Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Frognal House Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650

  • For more information regarding fees. Please contact Frognal House reception.
  • (these prices are only a guideline, please contact Frognal House Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • When arriving at Frognal. Please press the buzzer to gain access to the car park.


  • Parking

  • Frognal House has onsite parking.


Frognal House Care Home - Avery Collection Reviews (153)

Total of 153, showing 121-140
9.6

Frognal House Care Home - Avery Collection has a Review Score of 9.6 (9.608) out of 10, based on 24 reviews in the last 2 years. Over all time Frognal House Care Home - Avery Collection has 153 reviews.

Overall Experience

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Date Published

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Review from P S (Nephew of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my cousin and I were looking for a suitable care facility for my aunt we visited several care homes. We decided on Frognal House because of it's caring staff, safety, security and activities.
We often visit and find my aunt happy, cared for and enjoying all aspects of the home.
She loves the
food and the sing-songs in particular. We are encouraged by the comments and care shown. She says she is very happy here and loves a good old chat.

Reply from Marketing, Digital Marketing Executive at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Christine P (Regular Volunteer) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a special afternoon of 'Rock and Roll'. Staff dressed accordingly. Music was live duet.
Decorations had been put on walls and tables.
Ice cream sundaes were on offer.

Reply from Marketing, Digital Marketing Executive at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from A W (Son of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved in last week. From my first visit, I was very impressed with the quality of the accommodation and the atmosphere. Each and every member of staff that I spoke to were so friendly, caring and compassionate. My parents settled in quickly to their apartment and are enjoying their new environment
and having the assistance they require, but still feel a sense of independence.


This is a first class establishment with the most wonderful staff - you couldn't hope for any better!


Reply from Marketing, Digital Marketing Executive at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from S S (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Sunrise of Frognall in February 2017. It was a worrying time but Mum has settled in very well. The thing that Sunrise excels in is their staff. They are wonderful, witty, caring, have time for the residents and try to keep them occupied by providing many activities to join in.


I would

definitely recommend Sunrise! I'd like to say a special thank you to Mum's carer who is wonderful. She is an absolute credit to your care home. When no one else can get through to my mum, she can. Mum had a urine infection and needed to drink more. Mum told her carer that she hated drinking water so her carer brought her in a bottle of barley juice and got her drinking this regularly. To me, this was going over and above in her role and showed a true want to help and support us as a family. She is an absolute credit and I would like to nominate her for an award.

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Review from Sue W (Friend of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all so friendly and always smiling. The homely, welcoming atmosphere makes visiting a pleasure. The residents are always clean and tidy and the home always smells pleasant. My friend has settled very quickly and is happy in her new home, full of fun and laughter.

Reply from UK Marketing, Digital Marketing Executive at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team.


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Review from N D (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise have been very accommodating to my mother's needs and have tailored a particular plan to cater for them.


They have a flexible, friendly attitude, but do ensure the essentials are catered for their residents.


The accommodation and food is very good and the household is clean.


They have

done a great job for my mum.

Reply from Lewis Sluman, Digital Marketing Executive at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Review from Barbara F (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has resided at Sunrise of Frognal House for just over three years and in August reached the grand age of 100, with family arriving from all over the world I wondered how on earth I would cope.
I needn't have worried, Sunrise of Frognal House pulled out all the stops to help me and give dad the
most wonderful party ever. The marquee was decorated, photo's of his life were put on display, champagne served and the most sumptuous buffet prepared. My thanks to all the staff at Sunrise for a truly memorable occasion and for being so kind, caring and supportive in the way you look after Dad.

Reply from Lewis Sluman, Digital Marketing Executive at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Review from B M (Friend of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very dear friend moved into Sunrise about 4 years ago. The trauma of selling up her home was very great for her.
However, being able to bring with her the favourite items of furniture and possessions deviated that stress. She was made most welcome by the staff and they make every effort to help
her settle in. She is 96 years old this year. She obviously has had some health problems but the staff have been most responsive to her needs.
The chef makes sure her food is mashed for her as she has problems swallowing. She is very deaf, yet the staff accommodate this and she loves sitting in the foyer watching the activities and reading her daily newspaper. The place can be likened to a 5-star hotel. Foyer, bistro and en-suite rooms excellent.

Reply from UK Marketing, Marketing Assistant at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Review from J S (Friend of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been going to Sunrise for about 4 years visiting a lady who is now 96 years old. When she arrived there, with the help of my friend and I, she was quite unwell and unable to care for herself. With good food, lovely surroundings and very caring staff, she has continued a much happier life, never
lonely and everything is done for her. My friend and I say when the time comes, this is the place for us.

Reply from UK Marketing, Marketing Assistant at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Review from Gwen H (Sister-in-law of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found everyone at Sunrise very helpful and very friendly we are always able to help ourselves to a cup of tea or coffee and biscuits. One negative comment is clothes are not always going to the right room from laundry and sometimes items go missing.

Reply from UK Marketing, Marketing Assistant at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Review from June N (Resident) assisted by family/friend published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a newcomer to Sunrise of Frognal House, I am still feeling my feet and settling in. I find the staff very helpful and friendly. The food is excellent and plenty of variety to suit everyone. Sunrise of Frognal House is a beautiful building with well-kept grounds and I am looking forward to enjoying
walking in them when the nice weather arrives. After

Reply from Marketing Manager, Marketing Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from K L (Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience living in a care home and overall, I have no complaints.

Reply from Marketing Manager, Marketing Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team


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Review from Mary B (Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I arrived at Sunrise there was a "good" feeling. Everyone was friendly with a smile. I was directed to the information desk where my questions were answered. The home is clean and inviting. Information packs are available relating eg accommodation, dining, light precautions, laundry, maintenance,
outings, post, well-being, hairdressing etc. I'm pleased I became a resident here.

Reply from UK Marketing, Marketing Assistant at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Review from R D (Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since living here I have settled in well, pleasant and friendly staff have helped with this. Friends I have made here have made me settle in their company also. I make use of the visits by coach etc. visiting the area around here at various places.

Reply from UK Marketing, Marketing Assistant at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Review from David P (Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been pleasantly surprised by the high quality of all the facilities regarding accommodation, staff, cleanliness and the grounds are very attractive to walk around for example.

Reply from UK Marketing, Marketing Assistant at Frognal House Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Frognal House.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal House Team


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Review from R B (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is friendly, bright and cheerful. They provide a lot of activities for the residents. The communal areas and gardens are clean and tidy. The residents are always well turned out. They make the family who visits residents welcome problems/issues are responded to very well by the care manager
whose door is always open. The only issue is the time it sometimes takes to answer the call bell. There have been several occasions where my mother has waited a long time (Up to 1 hour) to be taken to the bathroom and put to bed. Not all carers are told the background to my mother and so do not know how to take her to the bathroom, etc. My mother is very immobile and her bathroom does not allow for her to have as if it was a "wet room" then she could shower.

Reply from UK Marketing, Marketing Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Westbourne. Your feedback is important to us, as is the care and wellbeing of you mother and all of our residents. We would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager on your next visit so that we can explore your concerns fully. The Sunrise Team


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Review from Celia J (Resident) assisted by family/friend published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just love it here and always feel cared for. I have my cat living with me and the staff are always inquiring about his welfare. All the staff are friendly and respectful. I wouldn't wish to live anywhere else.

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Review from Eric H (Brother of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home very relaxed. Nice and clean. Staff are nice, friendly and capable.

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Review from Elliot F (Son-in-law of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Definitely the best home in this area. Wonderful location with fantastic gardens. Staff are all very helpful and friendly. Parking is still a challenge as normally very busy. Communication and regular feedback could be improved. Meals and entertainment facilities are first class.

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Review from Cris S (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sunrise are caring, compassionate, smiling, happy and extremely welcoming. Even though my father was only in there a few months, they treated him with dignity and respect. They were alert to his problems and he called them his angels. The building was always clean and they always welcomed
everyone. Even after he passed on, they still showed dignity and respect. His last journey was from Sunrise and the carers and management came out to pay their respect. They lined the drive and to this day, his family found it overwhelming and cannot thank them enough.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Frognal House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Frognal House Care Home - Avery Collection is calculated as follows: ( (224 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Frognal House Care Home - Avery Collection is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 131 registered maximum number of service users is 26.2. 23 Positive Reviews ÷ 26.2 = 0.878

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Fiona

Fiona Taylor

Job Title: Deputy Manager

Joined: 2023

Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years working within a care home setting covering residential, dementia care, mental health and nursing care.


I am passionate about all aspects of care being person-centred to ensure that residents live a fulfilling life. My main interests in care are dementia, medication and end-of-life care.


I have been at Frognal since March 2023 and my main ethos along with the other members of the team is for Frognal to be the best that it can be. I’m happy to meet with any family/friends to discuss the care of your loved ones.


Zoe

Zoe Stewart

Job Title: Business Office Coordinator

Joined: 2016

Hi, I’m Zoe, I have worked at Frognal for 8+ years now starting in the Laundry and working my way through Activities as an assistant and now Business Office Coordinator. I am the community’s first point of contact when it comes to finances so anything billing or invoice related – I will do my best to help with any queries that you may have. I have always enjoyed working at Frognal and hopefully look forward to many more years here.


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Rebecca Clift

Job Title: Residential Care Manager

Hi, I’m Rebecca, I am the Assisted Living Coordinator – I manage the care team and our residents here in Chestnut House. If you have any queries regarding your loved ones' care, I have an open-door policy, please feel free and come and see me any time.


Tracey

Tracey Rye

Job Title: Dementia Care Manager

Joined: 2022

Hi, my name is Tracy, I have worked in care for the past 30 years, starting at the bottom and working my way through different roles from kitchen, and housekeeping to the care role. I have a passion for Dementia care and started with the team at Frognal House in October 2022 as the Reminiscence Coordinator. I love my job and have gained a wealth of knowledge through the years. I have an open-door policy for all family members and my team members.


Nicola

Nicola Winters

Job Title: Well-being Manager

Hello everyone, for most of my working life, I have worked in the social care sector, working with variable adults with learning disabilities. In my spare time, I do freelancing for a floral events company.


I took the opportunity to become an activity coordinator, where I found my true vocation later in life. I have an absolute passion for my role. My focus every day is to make the residents happy, activities are such an important part of daily living in our community. I have a great team, and we are all committed to ensuring that every resident makes the most of each day I am always open to suggestions, and if I can do it, I will.