Peregrine House

350 Hermitage Road, Tottenham, London N15 5RE
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9.2 37 Reviews
  • Peregrine House, London
Peregrine House is suited to the needs of older and younger individuals, they have the facilities and staff that are trained to support their residence with mental health and physical disabilities as well as old age and Dementia. The purpose-built interior is spacious and makes the most of carers' abilities while supporting a flexible lifestyle.

The team are welcoming to visiting loved ones, appreciating the benefits that a good social atmosphere can have upon residents' mental health. Care Quality Commission have reported in their latest visit they found the staff caring and responsive, the staff are attentive to their residence needs and the atmosphere is friendly, relaxed and full of laughter.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Peregrine, the staff. Care workers are the heart of the business. Peregrine House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

A vast selection of staff are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents will also benefit from:

-        On-site shop
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

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Care Provided by Peregrine House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mildred Tobino (Manager)
  • Admission Criteria
    • Residents with physical disablement over 40 years
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Peregrine House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,600

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Peregrine House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except meal times. Meal times:
    08:00- 10:30
    12:30-13:30
    17:00-18:00


  • Parking

  • Minimal free parking space available


Peregrine House Reviews (37)

Total of 37, showing 21-37
9.2

Peregrine House has a Review Score of 9.2 (9.203) out of 10, based on 13 reviews in the last 2 years. Over all time Peregrine House has 37 reviews.

Overall Experience

  • 19
  • 15
  • 2
  • 0
  • 1

Date Published

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Review from K F (Granddaughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience was lovely, proper precautions were taken to ensure the safety of the residents and the people going to visit.

Reply from Alison Foreman, Director of Sales and Marketing at Peregrine House

Thank you for your review; your feedback is much appreciated. Kind regards.


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Review from Andrea H (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my mother after COVID-19 in the garden. It was well organised and my mum seemed well looked after.

Reply from Alison Foreman, Director of Sales and Marketing at Peregrine House

Thank you for taking the time to write a review. The team have worked so hard to ensure that residents have been safe, happy and well over the last months. It's good to know your garden visit was a happy one. Kind regards.


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Review from Daniel H (Son of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never been anywhere so helpful, nice and clean. Staff are fantastic. Couldn't be happier for Mum.

Reply from Alison Foreman, Director of Sales and Marketing at Peregrine House

Thank you for your 5* review; it is much appreciated by all at the home. Kind regards.


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Review from Jackie S (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first visit in the Covid-19 season and we met in the Peregrine Garden. It was very pleasant and our mother looked very well and we were pleased with her appearance.

Reply from Alison Foreman, Director of Sales and Marketing at Peregrine House

Thank you for your review, and so pleased to hear that a garden visit ensured that you could once again meet with your mother. It's been a long time, hasn't it! The homes have been making real efforts to ensure that everyone has been entertained and kept safe and well while family visits have been on hold. Hopefully, the sun will continue to shine, and we can enjoy a summer of safe visits and a little piece of the life we all are used to enjoying. Kind regards.


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Review from C G (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really do appreciate the opportunity to visit my mother. It is excellent that she is well looked after. Thank you so much, Peregrine House.

Reply from Alison Foreman, Director of Sales and Marketing at Peregrine House

Thank you for your review; it is very much appreciated. Kind regards.


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Review from James P (Husband of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have shown extraordinary dedication and resilience during these past three-four months.
It has been a massive relief at a time when I can't physically visit the home to know my wife is getting looked after with such care.
Two staff, in particular, have been fantastic in facilitating video calls
with my wife.
In more normal circumstances the key strength of Peregrine is the staff.

Reply from Alison Foreman, Director of Sales and Marketing at Peregrine House

Thank you very much for your wonderful review. It's so good to know that our teams are being recognised for the great care they give, especially during times of adversity. Video calling has been a lifeline for many and has given reassurance to many family members and partners. It was a great way for us all to keep in touch and I am sure you both appreciated being able to see each other. Kind regards.


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Review from Eleanor K (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Peregrine House are caring and responsive. In this difficult time, they have been meticulous in protecting the residents, keeping them safe and keeping daily life as normal as possible. This is remarkable, given the challenges - every single member of staff has clearly worked tirelessly
to maintain safety and wellbeing.

Reply from Sym Jaj, Senior Marketing Executive at Peregrine House

Hi, thank you for taking the time to leave us a review. We greatly appreciate your kind feedback and comments on the efforts of the team during this difficult period. Many thanks and please take care.


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Review from P P (Mother of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my son is being cared for at Peregrine House. He has a much better quality of life and lots of activities and interests.

Reply from Melissa Lawerence, Marketing Coordintaor at Peregrine House

Thank you for your feedback - the care home does ample of activities, we're happy he's enjoying them. Many thanks.


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Review from Keith B (Brother-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is only one word, 'excellent' in all respects.

Reply from Melissa Lawerence, Marketing Coordintaor at Peregrine House

Excellent review! We're extremely pleased with your response, thank you and wishing you the best!


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Review from Taramy M (Sister of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has received excellent care since he has been at Peregrine House. The staff are supportive, welcoming and nothing is too much trouble. I have seen huge changes to my brother's mental health and wellbeing since his arrival and this has gone a long way to alleviating our worries as a family
about his wellbeing. I enjoy seeing updates on the social media page, and this gives us a lot of pleasure to see our brother happy - Thank you.

Reply from Melissa Lawerence, Marketing Coordintaor at Peregrine House

Absolutely lovely review, we truly appreciate your very kind words - we're honored to be apart of your brother's wellbeing, many thanks!


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Review from Mary T (Friend of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I went to visit our friend at Peregrine House in August 2019. We were warmly greeted by a friendly and helpful receptionist who took us to our friend where he was happily relaxing in the lounge.
We were extremely impressed by the calm and friendly atmosphere of all members of staff,
also the home was remarkably clean. We were very happy that our friend was placed in such a wonderful and safe environment and would strongly recommend Peregrine House Care Home.

Reply from Melissa Lawerence, Marketing Coordintaor at Peregrine House

Excellent, thank you for your kind review.


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Review from T J (Relative of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my first review meeting. I am pleased that the management was caring and I can see that they all treated the home as it be their home in dignity. The building does require improvement windows, maybe air conditioning unit for hot weather in their lounge. More staff needed at night shift in case
of emergencies, but very happy with everything.

Reply from Dalbir Jangra, Head of Marketing and Communications at Peregrine House

Hi,


Thank you for your kind review. We are in the process of updating Peregrine House, you should see a major change in the coming months.


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Review from Anna L (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the excellent and extremely humane level of care provided by the residence. Al the staff are very friendly and attentive. The activities are varied and clearly appreciated. The general atmosphere is always good and the residents I have spoken to always seem glad to be here.

Reply from Melissa Lawerence, Marketing Coordintaor at Peregrine House

Thank you for your great comments, we really appreciate your feedback - many thanks.


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Review from M D (Sister of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My family member with dementia and behaviour issues has been relatively happy at Peregrine House. She has been a resident for many years. The administrative and caring staff are always approachable and thoughtful in their responses to me. But they often appear stressed and too busy, perhaps a staffing
issue.


Many of the resident/carer interactions are kind, a few are not. I wonder how often the residents are chatted to and not just given personal care. Activities are cheerful, but some are not suitable for residents with communication disabilities. Activities for dementia patients are limited. Watching TV is not an activity, except perhaps the World Cup!


The midday meal is always freshly cooked, but the evening meal often looks dull. Hydration in hot weather needs attention. There is little access to chilled water, which might make reluctant drinkers more likely to drink beyond thirst in hot weather.


I feel my sister is safe, but the standards are acceptable, rather than good.


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Review from Bernard B (Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have mental health. The staff was able to identify early that I needed help which prevented me from a long hospital admission.

Reply from Melissa Lawerence, Marketing Coordintaor at Peregrine House

Thank you for your review, we hope that you make a quick recovery - Best regards


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Review from Ron A (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 2 hours doing advocacy with one of the residents. The duty staff member was extremely helpful and had a clear idea of the needs and wishes of the residents. There is a positive atmosphere here and this is encouraged by all the staff.

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Review from Norman (Friend of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fr5om 1995 for about ten years m I used to be an inspector of old people's homes in the borough of Brent. I wrote many reports about the conditions and facilities. Therefore from my experience, I'm happy to classify this home, the carers, the cleanliness, food and conditions as to a very good home.
I visit every week.

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Current Review Score: 9.2 (9.203)

Overview of Review Score

The Review Score of 9.2 (9.203) out of 10 for Peregrine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.203 for Peregrine House is calculated as follows: ( (66 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 148 Ratings = 4.203

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Peregrine House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Mildred

Mildred Tobino

Job Title: Care Home Manager

Mildred, with over Seven years of experience in the care industry, is driven by her passion and pursuit of helping others. Mildred started her journey as a care assistant before advancing through various roles, including senior care and Team Leader at different care homes. She also served as a Deputy Manager at Peregrine House and brings a wealth of valuable skills and experience. Beyond work, Mildred enjoys reading, travelling, and helping others whenever possible. She is known for her friendliness and hardworking nature.