Poplars Care Home

15/17 Ickenham Road, Ruislip HA4 7BZ
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9.9 50 Reviews
  • Poplars Care Home, Ruislip
Poplars Care Home is 27 bed care home whose aim is to provide a high standard quality of care within a homely environment. A stone's throw from Ruislip high street, the former 'Poplars Tea Rooms' building has been adapted to provide individually decorated single en-suite rooms.

The Home offers three lounge areas including a sunny south garden facing garden room. There is a dining section for mealtimes and activities. There is a self service area for drinks including a fridge for snacks for residents to help themselves to.

The home is staffed by a team of qualified senior and junior carers who are able to cater for any care needs presented. All staff have prior experience and have gained qualifications whilst working at the home to enable them to work to a friendly and professional standard.

Poplars Care Home operates a lively activities programme which includes weekly outings to Ruislip High Street. The Home offers tailored activities including watercolour classes, intergenerational nursery visits, virtual armchair trips, and chair yoga. Regular outings are held to Ruislip Lido, Manor Farm Tea Room and regular attendance to the Tea Dances held at Hillingdon Civic Centre.

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Care Provided by Poplars Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Sam Cader
  • Person in charge
  • Caroline Monaghan-Fox (Registered Care Manager)
  • Admission Criteria
    • Pre admission assessment to be carried out prior to admission to the HOme
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Poplars Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £2,000
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £2,000

  • Fees dependant upon pre-admission assessment carried out by the Management team.
  • (these prices are only a guideline, please contact Poplars Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy in place. Protected mealtimes are lunch (12:30pm - 1:30pm) and Supper (5:30pm - 6:30pm). CCTV in operation.


  • Parking

  • 2 large car parks to the front of the Home


Poplars Care Home Reviews (50)

Total of 50, showing 1-20
9.9

Poplars Care Home has a Review Score of 9.9 (9.921) out of 10, based on 16 reviews in the last 2 years. Over all time Poplars Care Home has 50 reviews.

Overall Experience

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  • 11
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Date Published

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Review from Nigel V (Brother-in-law of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Poplars Care Home provides an outstanding quality of service. From the owner and managers in the care home, who show real affection for all the residents, the warm and friendly reception staff, who are the kindly face of the care home to residents and visitors alike, and all the careers and support
staff who make the home a warm, safe and welcoming place. We initially had concerns about travelling for up to 1 hour each time to visit the care home to see our loved one but they washed away when we saw how everyone was cared for and looked after. There is a family atmosphere as soon as we walk through the front doors and we look forward to our visits to see our loved one and meet everyone there whether it's residents or staff. It is a rewarding experience and we would hope the Poplars is a model for all care homes.

Reply from Caroline Monaghan-Fox, Registered Care Manager at Poplars Care Home

Thank you for sharing your thoughts on Poplars. We are delighted you noted the familial environment and attitude of the care management and frontline team. It is with pleasure that we provide care and we are so pleased you are reassured of the care and safety we offer.


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Review from Robin S (Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My place at Poplars Care Home, I would rate the staff there as the best care staff and all staff place the residents before themselves. It's my home and I receive help. Other homes are nothing compared to this.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your feedback. We have been delighted to care for you since 2021 and we are pleased you found the care, staff and overall experience 5/5.


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Review from Micheal P (Husband of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the managers, care and maintenance staff for the way in which they are looking after my wife in difficult circumstance. Their caring attitude, kindness, attention to detail and their close attention to changing circumstances and their swift action to meet challenges are
exemplary. I am glad to know, in trying times, that my wife is in such good hands.

Reply from Sam Cader, Director at Poplars Care Home

We take pride in caring and supporting for your wife. We understand living with dementia can present challenges and we appreciate your recognition of how we have responded to them. Providing effective care means keeping our residents safe and so we thank you for your feedback.


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Review from Dawn G (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely towards my mum. She is very happy there.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your review. We are so pleased your experience of the Home was positive.


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Review from Ranjanbala M (Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to the home four and half years ago. The staff are helpful and all that I need is given to me. I have my own vegetarian menu that I choose and shop for. I like the activities. I take part in exercises, quizzes, Bingo and outings. I go out to the coffee shops and restaurants every two weeks. I
feel safe at the home. I like my room, as it is clean and comfortable.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind comments. We are so pleased you are enjoying the outings and menu refinement. Feeling safe is our priority and so are glad you feel the Home gives you that comfort.


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Review from E R (Friend of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a resident regularly (every couple of weeks), and as a visitor, I'm always welcomed warmly by staff who are, without fail, helpful and friendly. Residents are very well treated by the staff who show patience and understanding. There is always a full programme of things going on if residents
care to join in. My friend never fails to tell me how happy she is there. I've seen her room, which is very pleasant and comfortable with an ensuite, decoratively the bedroom is clean and delightful. The residents' sitting room is thoughtfully decorated in a style which is stimulating - I love the bird wallpaper!

Reply from Sam Cader, Director at Poplars Care Home

Thank you for you review of Poplars. We are delighted you have observed positive interactions, an action packed activities schedule and appreciated our individually decorated rooms. Glad you love the bird wallpaper as much as us.


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Review from R C (Friend of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting my friend. The home is so friendly and welcoming. There is always a happy atmosphere with lots going on to entertain and enrich the lives of the residents. If ever I need care, this is the place I would want to be.

Reply from Sam Cader, Director at Poplars Care Home

We always appreciate when the care and atmosphere is described as 'friendly and welcoming'. We consider the residents and their friends and family as part of the Poplars family and the personalised activities go a long way to enriching their lives. Thank you again for your review of the Home.


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Review from R D (Friend of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect care home in every respect.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for confirming your high opinion and experience of Poplars. We are always delighted to meet and exceed expectations in our care and hospitality provision.


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Review from S A (Partner of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the care provided by all the staff. Warm, comfortable environment with a welcoming atmosphere. The staff makes an effort to provide enjoyable activities and entertainment for residents.

Reply from Sam Cader, Director at Poplars Care Home

We so are appreciative of your observations. It is with pleasure to provide a safe and caring service. We have reviewed our activities and are lucky to have a wonderful community on our doorstep to arrange outings!


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Review from R S (Husband of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon approaching Poplars Care Home I was met with kindness and understanding of my position. My Wife was in need of 24-hour care which I found difficult to deal with. A room was being vacated shortly and could be prepared for my Wife. She entered the home on the 4th of August 2024 and from then on has
been cared for and attended as required. Her general demeanour has improved immensely although her walking has not. She was always alert and welcoming and her general demeanour was always 1st class. Well done Poplars.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind words. It has been a pleasure to have cared for your wife and we are so pleased to note you found the service caring and supportive.


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Review from Paul W (Son-in-law of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in Poplars for 18 months and during this time she received amazing care. The staff were friendly, caring and efficient. She was happy during her time there and all of her needs were cared for.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your feedback Paul, it was a pleasure to support and care for your mother-in-law.


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Review from D W (Son of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff looked after my dad with care, compassion, and empathy.
Whenever we visited the home as we did frequently my dad would always be smiling! And whatever staff were on would always make us feel at home, they would also update us as to Dad's status when we asked. Sadly my Dad has passed
away now, but I am so glad he spent his time in Poplars, and quite a few members of staff attended his funeral, for which I am grateful.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind feedback; it was a pleasure to care for your father. We will miss him but certainly remember him fondly.


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Review from Anthony B (Son of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were both cared for at Poplars over a 16-month period. During this time I knew that Mum and Dad were safe, cared for and most importantly received constant kindness from everyone working at the home. I felt like my parents had a family around them, who were never phased, always smiling and
laughing, interacting with Mum and Dad in every way possible.
The home organised regular trips out, from lunches in a local town, to a day trip to gardens. Mum particularly enjoyed these and having gone along on several myself, it was great to see the kindness and competence of all the team was as pronounced as it was in the home.
The decision to place Mum and Dad in care was very difficult, and I can now say they received the best possible quality of life and this is entirely due to the way the home is run, and the excellent staff.
The end-of-life care for Mum and Dad was particularly touching, looking after both them and me during the most difficult of times.
Thank you so much.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your feedback. It was lovely to have cared for your parents and to note the organised activities were appreciated. It was also a pleasure to have supported them at their end of life. We hope to install a memorial plaque in the garden in their memory.


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Review from B W (Grandson of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Poplars Care Home are absolutely brilliant. I am so grateful for the dignity, respect, and compassion provided to my grandad. The activities on offer are really great: parties, singing performances, and a visiting Labrador to name a few! His smile and positive response demonstrates
how conscientious and caring the staff all are and what that meant to him. The carers were patient and respected his wishes throughout such as when he was determined to do tasks himself. Birthdays were special each year, with plenty of cake for everyone! The team demonstrated immense kindness and consideration towards our family, particularly during my grandad's palliative care. The team listened and reassuringly responded to our queries, consulting us throughout. Some went above and beyond in his final days, showing their professionalism and how much they care for the residents. I would definitely recommend Poplars and can’t thank the team enough for all their hard work and compassionate care.

Reply from Sam Cader, Director at Poplars Care Home

Thank you, it was a pleasure to care for your grandfather. We look forward to installing a memorial plaque in the garden for him. We will certainly feedback to the team on your positive comments. We specialise in providing good care day in and day out, and your feedback gives us the reassurance we are doing it right. Thank you again.


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Review from Carol W (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Field trip organised to Kew Gardens.
Carers took the trip in their stride. Picnic was arranged, plenty of food and drink to be had. They catered for their every needs and they also seemed to enjoy the day along with their charges.
It was an extremely hot day, but they all did it with a smile on their
faces.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind feedback; it was a great day to be out and about in the community. We are delighted to host these outings to places of interest and have a picnic. We hope there are many more to come! I will pass on your feedback to the care team.


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Review from Michelle M (Daughter-in-law of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother (grandmother) has been living in Poplars Care Home for some time. The care and kindness she has received has been fantastic. The manager and all the staff have been brilliant and Poplars is an efficient, family-centred, friendly care home, with all the occupants being treated individually
for their needs. Every visit, the care home was clean and staff are always encouraging residents to participate, inventing new ideas, and making the environment welcoming. Examples of this include their regular imaginary trips away, where they reinvent different countries. Also, another example, is inviting young children to visit the care home. The recent coronation celebrations were excellent and having people come in to sing and entertain the residents regularly occurs. This excellent standard of care continues right till the end and we cannot thank them enough for the outstanding empathy and love they showed in her final days. We will always be eternally grateful. Thank you Poplars.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind words; we appreciate your feedback and are proud to have provided care for your grandmother these past years.


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Review from Brenda C (Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like everything about this home.

Reply from Sam Cader, Director at Poplars Care Home

Thank you so much Brenda for your positive review. It is a pleasure to care for you.


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Review from Christine S (Sister of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the standard of care at Poplars Care Home. The complete care package for my sister was totally comprehensive and covers everything. The staff are lovely, caring and friendly, I feel reassured that my sister is safe and well cared for.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your review and kind comments. I will certainly relay this to the staff. We have enjoyed caring for your sister and will continue to do our best!


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Review from A D (Son of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Poplars are excellent communicators. The care home has a friendly atmosphere. The owner/managers are very thorough and have discussed all details relating to my mum's care on numerous occasions. From what I have seen (due to COVID restrictions) the home is very clean. They have also dealt
with COVID restrictions very well.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your feedback; we pride ourselves on our care standard and appreciate the recognition regarding COVID procedures.


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Review from Barry S (Son of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care and attention that our Mother received. From the start, we were impressed with the warm and friendly atmosphere and have no regrets in placing our Mother in your care.

Reply from Sacha Wilson-Chambers, Administrator at Poplars Care Home

Thank you, Barry, we appreciate your feedback. It was a pleasure to care for your mother! I will feedback your kind comments to the Team.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Poplars Care Home is calculated as follows: ( (174 Excellents x 5) + (15 Goods x 4) ) ÷ 189 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Poplars Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Caroline

Caroline Monaghan-Fox

Job Title: Registered Care Manager

Joined: 2020

After completing a Psychology degree I worked in a variety of support roles working with people with mental ill health and worked my way up to Registered Manager. I have had 16 years of experience in this role in a variety of residential settings with different client groups and also have area-managed residential and supported living services.


It is a huge responsibility to be entrusted with your loved ones and it is my aim that their experience of care is fun, safe and person-centred achieved via an established and well-trained care team who absolutely have the right values for the job.


Paul

Paul Hargreaves

Job Title: Operations Manager

Joined: 2019

My role at the Home is to oversee the catering, housekeeping, and laundry. IT and maintenance of the Home. My priorities are safety for the residents, staff and visitors and a lot of my work involves maintaining compliance and pushing the service forward with innovative solutions.


The best part of my role is the residents; I will always make time to chat. I am passionate about learning more about how they want their care and the service to run. I also enjoy seeing the Poplars team working towards common goals.


Julie

Julie Bell

Job Title: Office Manager

Joined: 2021

I joined Poplars in November 2021. I decided that after working in the logistics business for over 25 years I needed a change of direction. I wanted to work in a job where I could use my organisational, analytical, and social skills to support people and Poplars has been the perfect choice.


The best part of my job is being able to spend some time during the day to have a chat with the residents at Poplars or join in one of the daily activities, which makes the sometimes very busy days very worthwhile.


My challenge has been to learn the procedures of what is required to work in a care home and to move out of my comfort zone and learn new things. No day is the same.


I was looking for a job where I would arrive at work with a smile on my face and leave with a smile on my face and I’ve found that at Poplars.


Frequently Asked Questions about Poplars Care Home

What types of Care is Poplars Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Poplars Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Poplars Care Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Poplars Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Poplars Care Home to the centre of Ruislip?

0.3 mile(s) as the crow flies, distance by road may be significantly further.