Poplars Care Home

15/17 Ickenham Road, Ruislip HA4 7BZ
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9.9 50 Reviews
  • Poplars Care Home, Ruislip
Poplars Care Home is 27 bed care home whose aim is to provide a high standard quality of care within a homely environment. A stone's throw from Ruislip high street, the former 'Poplars Tea Rooms' building has been adapted to provide individually decorated single en-suite rooms.

The Home offers three lounge areas including a sunny south garden facing garden room. There is a dining section for mealtimes and activities. There is a self service area for drinks including a fridge for snacks for residents to help themselves to.

The home is staffed by a team of qualified senior and junior carers who are able to cater for any care needs presented. All staff have prior experience and have gained qualifications whilst working at the home to enable them to work to a friendly and professional standard.

Poplars Care Home operates a lively activities programme which includes weekly outings to Ruislip High Street. The Home offers tailored activities including watercolour classes, intergenerational nursery visits, virtual armchair trips, and chair yoga. Regular outings are held to Ruislip Lido, Manor Farm Tea Room and regular attendance to the Tea Dances held at Hillingdon Civic Centre.

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Care Provided by Poplars Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Sam Cader
  • Person in charge
  • Caroline Monaghan-Fox (Registered Care Manager)
  • Admission Criteria
    • Pre admission assessment to be carried out prior to admission to the HOme
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Poplars Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £2,000
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £2,000

  • Fees dependant upon pre-admission assessment carried out by the Management team.
  • (these prices are only a guideline, please contact Poplars Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy in place. Protected mealtimes are lunch (12:30pm - 1:30pm) and Supper (5:30pm - 6:30pm). CCTV in operation.


  • Parking

  • 2 large car parks to the front of the Home


Poplars Care Home Reviews (50)

Total of 50, showing 21-40
9.9

Poplars Care Home has a Review Score of 9.9 (9.921) out of 10, based on 16 reviews in the last 2 years. Over all time Poplars Care Home has 50 reviews.

Overall Experience

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  • 11
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Date Published

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Review from Victoria (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to Poplars, we felt that our mother would be well looked after there. The staff are welcoming, friendly and professional and there is a family atmosphere. The home is ideally placed for local visits to cafes, restaurants and a nice garden centre and Poplars itself has a lovely garden
which is full of flowers in the summer. The individual rooms are nicely decorated and the staff clearly make an effort to make the surroundings attractive and comfortable. Lots of activities are arranged for the residents both in the home and away from it and we have attended a Christmas party and a summer event and it was clear that a lot of thought and detail had gone into the planning of both. The staff always kept us informed with regard to health issues and worked with us in resolving any problems. I always felt confident that my mum was getting the best care possible and it took a weight off our shoulders knowing that she was being well looked after by a caring staff.

Reply from Sam Cader, Director at Poplars Care Home

Thank you Victoria for your kind words; we strive to provide personalised and effective care for all our residents. We are delighted to note you have felt supported during your mothers time with us. I will feedback your kind words to the Team who all made it happen!


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Review from Eirwen (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother spent the final two years of her life at Poplars. It might not have a state of the art building, but the care given to our mother and both my sister and I was first-rate. The staff really do care about the residents and know them well. There are so many activities for residents and they
encourage everyone to join in. There was always a friendly welcome when I visited and I enjoyed those visits. It was like visiting family. My sister had long journeys to visit and was always greeted with tea and refreshments and a chat.
Poplars offers a lovely family environment - we were really pleased we chose it.
In the last few weeks of Mam's life, a comprehensive palliative care plan was arranged. We were well supported by the staff and Community Matron, our views were sought and respected and arrangments were made to make Mam's final days as comfortable and dignified as possible.
Our mother died peacefully in her sleep.
Thank you to all for your kindness.

Reply from Rochelle Batende, Manager at Poplars Care Home

Thank you for your kind message; it was a pleasure to have cared for your mother and to have her as a resident at Poplars.


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Review from S N (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Poplars have been kind and patient with my mum. They have tried to encourage her to join in activities but she tends to stay in her room. They pop in regularly to check on her and are friendly and approachable. Unfortunately, there is an issue with the laundry which seems to go astray regularly
and is a concern and worry to mum.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your review. We are delighted to provide care for your mother. We have recently overhauled our laundry procedures and have been receiving positive feedback. We hope you are noting these changes along with your mother. Hopefully learning from any errors can make the system better for all.


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Review from Brian A (Son of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for over 20 months. During this time, there have been episodes of difficult behaviour by my mother and the carers have always worked with us to improve her quality of life.
The care has always been excellent and my mother has a very pleasant room.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your review and kind words. It is delight to have your mother at the Home making steady progress.


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Review from June L (Friend of Resident) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with everything we have found in and about the home - comfortable, warm, friendly. One lady, in particular, has been wonderful. All the staff are friendly and kind. We are happy, well cared for.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your positive feedback regarding the service.


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Review from G C (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care from the first phone call. All the staff could not be more caring and thoughtful to my mum and me. My mum is safe and happy now.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind words. It is a pleasure to have your mother with us.


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Review from Mairoula T (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fairly happy, the only issue at moment is with laundry.
Items often missing, shoes not seen and missing for about 9 months. Clothes are often returned inside out, which means that they will probably go on the same way. We also find other people clothes and slippers in the cupboard.

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Review from Annemarie S (Resident) assisted by family/friend published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service the home is providing. I have made new friends and enjoy all the meals. I like some of the activities but I would like to go out more often.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your feedback. With Spring approaching we will be hosting outings each month (Hillingdon Tea Dance, Manor Farm, Ruislip Lido) so we will look forward to you joining us!


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Review from Sue s (Niece of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is a resident of Poplars Care Home and she is being well looked after. Without exception, the staff are professional, caring and friendly. It is hard to see a relative leave their own home but they have done everything possible to settle her in. She is enjoying the company of the staff and residents,
feels safe, and loves the meals.

Reply from Zahra Hussain, Administrator at Poplars Care Home

Thank you for your feedback which we will certainly cascade to the staff.


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Review from B H (Daughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We reviewed a lot of care homes before picking this one for our Mum. It has given great relief and security to know she is well looked after by such kind and caring staff. I always feel she is being well looked after here and we know we have nothing to worry about. Facilities and activities are very
good. A jolly atmosphere considering a lot of the patients have dementia.


Lovely, friendly welcoming atmosphere and staff.


Reply from Rochelle Batende, Deputy Manager at Poplars Care Home

Thank you for your kind words. We continually look to make improvements so your feedback is great to hear.


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Review from John E (Son of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have done so much to make Mum so very welcome into her new environment.
It is now 6 weeks since Mum arrived and it is good to see how the home is getting Mum motivated to be involved in many different activities.
Very happy with all aspects of Mum's care.

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Review from V E (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I met two of the staff at Dementia Alliance Hillingdon coincidentally as I was seeking information for my elderly mother who has vascular dementia.
Following a cataract operation, the family felt, particularly with medication etc, we needed a safe, caring environment to look after mum.
Poplars provide
this naturally with committed staff who always put residents first.
Lots of stimulation with regular daily activities.
Very refreshing to witness.

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Review from Michael R (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As mum's mental capacity diminishes, I am very pleased with the tolerance and patience shown to her by the staff and carers.
I am more than happy with the standard of care mum receives. She is kept clean, is well dressed and eats very well.

Reply from Sam Cader, Director at Poplars Care Home

It is pleasure to look after your mother - thank you for your comment.


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Review from E T (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 10 years. Things have gratefully improved. The staff are very helpful.

Reply from Mrs RB Cader, Registered Care Manager at Poplars Care Home

Thank you - always a pleasure and wonderful that you note the improvements made.


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Review from S S (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied, I have made friends and I feel safe.
The staff are kind and helpful.
The director and deputy manager are professionally very good, kind and helpful.
I enjoy activities and group trips which are all very enjoyable.

Reply from Wendy Man, Deputy Manager at Poplars Care Home

Thank you Stella, its a pleasure to assist you. It is wonderful to note that you enjoy the Home and have made meaningful friendships here.


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Review from J D (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 20 months. Staff are very kind, very happy to be here. Enjoy all the activities, love tea dance and exercise. Food excellent.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind words, it is a pleasure to provide care and a homely environment for you. We have reviewed our activities so it is great to see you enjoy them!


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Review from C M (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Poplars Care Home in November 2016. She has settled very well thanks to the caring, hard working staff. I have observed high standards in all aspects of this home. Staff are kind and friendly and the home is well maintained and nicely decorated. Staff take the time to talk to relatives
and keep them informed. I am confident that my mother is well cared for.

Reply from Wendy Man, Deputy Manager at Poplars Care Home

Thank you for the comment, Carol, all the staff will miss your mother and it was our pleasure to look after her.


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Review from S B (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent and well run. Mum has settled very quickly and is happy there.
The staff are lovely and are always quick to act on any queries if required. You always see the same staff so there is continuity and consistency in the care provided.
The home is very clean and currently being
renovated and looking great.

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Review from John S (Son of Resident) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and grateful with the care at Poplars Care Home. My mother has settled down well with the help of the care staff, she is treated with respect and dignity. The food at the home is well cooked and appetising she enjoys the tea dance and trips to the park.

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Review from S Q (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Poplars for just over two years. We have been very happy with Mum's care - Mum can't communicate very well but she always seems happy.

Reply from Wendy Man, Deputy Manager at Poplars Care Home

Thank you, Sheila, for your feedback and its a pleasure to looking after Mum.


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Poplars Care Home is calculated as follows: ( (174 Excellents x 5) + (15 Goods x 4) ) ÷ 189 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Poplars Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Caroline

Caroline Monaghan-Fox

Job Title: Registered Care Manager

Joined: 2020

After completing a Psychology degree I worked in a variety of support roles working with people with mental ill health and worked my way up to Registered Manager. I have had 16 years of experience in this role in a variety of residential settings with different client groups and also have area-managed residential and supported living services.


It is a huge responsibility to be entrusted with your loved ones and it is my aim that their experience of care is fun, safe and person-centred achieved via an established and well-trained care team who absolutely have the right values for the job.


Paul

Paul Hargreaves

Job Title: Operations Manager

Joined: 2019

My role at the Home is to oversee the catering, housekeeping, and laundry. IT and maintenance of the Home. My priorities are safety for the residents, staff and visitors and a lot of my work involves maintaining compliance and pushing the service forward with innovative solutions.


The best part of my role is the residents; I will always make time to chat. I am passionate about learning more about how they want their care and the service to run. I also enjoy seeing the Poplars team working towards common goals.


Julie

Julie Bell

Job Title: Office Manager

Joined: 2021

I joined Poplars in November 2021. I decided that after working in the logistics business for over 25 years I needed a change of direction. I wanted to work in a job where I could use my organisational, analytical, and social skills to support people and Poplars has been the perfect choice.


The best part of my job is being able to spend some time during the day to have a chat with the residents at Poplars or join in one of the daily activities, which makes the sometimes very busy days very worthwhile.


My challenge has been to learn the procedures of what is required to work in a care home and to move out of my comfort zone and learn new things. No day is the same.


I was looking for a job where I would arrive at work with a smile on my face and leave with a smile on my face and I’ve found that at Poplars.