Poplars Care Home

15/17 Ickenham Road, Ruislip HA4 7BZ
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9.9 50 Reviews
  • Poplars Care Home, Ruislip
Poplars Care Home is 27 bed care home whose aim is to provide a high standard quality of care within a homely environment. A stone's throw from Ruislip high street, the former 'Poplars Tea Rooms' building has been adapted to provide individually decorated single en-suite rooms.

The Home offers three lounge areas including a sunny south garden facing garden room. There is a dining section for mealtimes and activities. There is a self service area for drinks including a fridge for snacks for residents to help themselves to.

The home is staffed by a team of qualified senior and junior carers who are able to cater for any care needs presented. All staff have prior experience and have gained qualifications whilst working at the home to enable them to work to a friendly and professional standard.

Poplars Care Home operates a lively activities programme which includes weekly outings to Ruislip High Street. The Home offers tailored activities including watercolour classes, intergenerational nursery visits, virtual armchair trips, and chair yoga. Regular outings are held to Ruislip Lido, Manor Farm Tea Room and regular attendance to the Tea Dances held at Hillingdon Civic Centre.

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Care Provided by Poplars Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Sam Cader
  • Person in charge
  • Caroline Monaghan-Fox (Registered Care Manager)
  • Admission Criteria
    • Pre admission assessment to be carried out prior to admission to the HOme
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Poplars Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £2,000
    • RESPITE Self-Funded Residential Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £2,000

  • Fees dependant upon pre-admission assessment carried out by the Management team.
  • (these prices are only a guideline, please contact Poplars Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy in place. Protected mealtimes are lunch (12:30pm - 1:30pm) and Supper (5:30pm - 6:30pm). CCTV in operation.


  • Parking

  • 2 large car parks to the front of the Home


Poplars Care Home Reviews (50)

Total of 50, showing 41-50
9.9

Poplars Care Home has a Review Score of 9.9 (9.921) out of 10, based on 16 reviews in the last 2 years. Over all time Poplars Care Home has 50 reviews.

Overall Experience

  • 39
  • 11
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Date Published

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Review from R D (Son of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here at Poplars Care Home have been so good to mum. She arrived here unable to walk and very frail. She had bedsores and was in a lot of pain. As the days and weeks that went by here she became better and better. The staff here gave mum all the attention to make her well again. The day before
mums death the staff showed me what mum could do! She was walking again, happy eating ice cream with me in the garden- amazing! Thanks again Poplars Care Home.

Reply from Wendy Man, Deputy Manager at Poplars Care Home

Thank you Robert , it's was a pleasure to look after your Mum and we will miss her.


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Review from Maureen+June (Daughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the overall care and support showed to our mother. We feel it would be nice if there was more 1-1 interaction with staff but we totally understand that it is a matter of time. We are aware that our mother responds better with 1-1 time than in a big group. We do feel the staff have
worked really hard to settle our mum and really appreciate it.

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Review from Patricia G (Daughter of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Poplars since November 2015. He is nearly 93 and suffers from frontal lobe dementia and numerous other problems. Due to the thought given to his care and the friendliness of the staff, he settled in happily and quickly. His wishes are always considered. He is treated with
dignity and respect by staff at all levels. He much enjoys the varied activities offered at Poplars Care Home, I think his favourite was going with other residents for a meal at Ruislip Lido. Think he is probably less enthusiastic about the exercise sessions!. There is a very "can do" attitude at Poplars Care Home which helps puts them head and shoulders above the other care homes.

Reply from wendy man, Deputy Manager at Poplars Care Home

Thank you Patricia; we are happy to have worked with your father and to rehabilitate him. It has been a pleasure.


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Review from Sharon E (Niece of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in for a week and has settled in well. The staff have been very kind.

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Review from Barbara D (Cousin of Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well organised and managed, The general availability of care is high. It is very welcoming to family and visitors. Hygiene standards are high. The premises has recently been refurbished internally and externally. Location is excellent. Activities are provided but could be increased and extended.
The importance of quality of food must be recognised and high standard maintained. Importance is given to resident safety and security overall, very satisfied with the service provided.

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Review from M O (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been treated and cared for with dignity and kindness. She says she enjoys the friendly camaraderie and the laughs she has with the staff. I have also found the staff to be helpful and efficient. The atmosphere is relaxed, but controlled and I am happy she is well cared for.

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Review from Nancy S (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always treated with dignity, even though she can sometimes be difficult! The carers arrange outings on a regular basis (tea dances, local parks) and have events in house (Queens birthday) and involved all the residents who want to participate.
My family and and know that my mother is being
well cared for, is being fed well and the carers update us regularly on her situation.
As a family we are encouraged to participate in any events we would like to. Overall very happy with Poplars!

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Review from Stuart H (Son of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother arrived at Poplars in February she had been in and out of hospital with recurring urine infections and was in pain from an undiagnosed spinal fracture. She was very poorly and had deteriorated from self reliant in mid December to barely able to get out of bed in February.
She is now
almost back to her old self, having regained her appetite, love of life and vigour. She still needs help and I doubt she will recover much further but the improvement is massive. Care is excellent and all the staff are obliging, well trained and professional. She could not be better looked after!!

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Review from Rita C (Daughter of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was received into Poplars on 16th June 2015 and from day 1 she was given the courtesy and kindness that all homes should aspire to. She is very contented and enjoys the occasional outings provided. All the staff are pleasant and do their best for the residents. My mother has a lovely room
overlooking the garden and an en suite. Everything is scrupulously clean everywhere in the home. I couldn't wish for better home for my mother, who is 94 years of age.

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Review from L A (Daughter-in-law of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very good care home. You have a family atmosphere. Staff are very friendly and caring.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Poplars Care Home is calculated as follows: ( (174 Excellents x 5) + (15 Goods x 4) ) ÷ 189 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Poplars Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Caroline

Caroline Monaghan-Fox

Job Title: Registered Care Manager

Joined: 2020

After completing a Psychology degree I worked in a variety of support roles working with people with mental ill health and worked my way up to Registered Manager. I have had 16 years of experience in this role in a variety of residential settings with different client groups and also have area-managed residential and supported living services.


It is a huge responsibility to be entrusted with your loved ones and it is my aim that their experience of care is fun, safe and person-centred achieved via an established and well-trained care team who absolutely have the right values for the job.


Paul

Paul Hargreaves

Job Title: Operations Manager

Joined: 2019

My role at the Home is to oversee the catering, housekeeping, and laundry. IT and maintenance of the Home. My priorities are safety for the residents, staff and visitors and a lot of my work involves maintaining compliance and pushing the service forward with innovative solutions.


The best part of my role is the residents; I will always make time to chat. I am passionate about learning more about how they want their care and the service to run. I also enjoy seeing the Poplars team working towards common goals.


Julie

Julie Bell

Job Title: Office Manager

Joined: 2021

I joined Poplars in November 2021. I decided that after working in the logistics business for over 25 years I needed a change of direction. I wanted to work in a job where I could use my organisational, analytical, and social skills to support people and Poplars has been the perfect choice.


The best part of my job is being able to spend some time during the day to have a chat with the residents at Poplars or join in one of the daily activities, which makes the sometimes very busy days very worthwhile.


My challenge has been to learn the procedures of what is required to work in a care home and to move out of my comfort zone and learn new things. No day is the same.


I was looking for a job where I would arrive at work with a smile on my face and leave with a smile on my face and I’ve found that at Poplars.