Priory Residential Home Ltd

112 Priory Road, Noak Hill, Romford RM3 9AL
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9.9 58 Reviews
  • Priory Residential Home Ltd, Romford
The Priory residential home is located in a quiet neighbourhood 10 minutes from Romford town centre.

It is easily reached from London and offers attractive gardens and a conservatory area, as well rooms with plenty of light.

The Priory provides residential services to residents from East London and the Romford area, including those living with dementia and/or end of life care, in a homely environment.

The nearest underground station is Hornchurch on the District line, while mainline services are available from Harold Wood.

The home has a lovely homely feel and is warm and welcoming to all.

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Care Provided by Priory Residential Home Ltd

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kaye Payne (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Priory Residential Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,195

  • Permanent, short term and respite care available.
  • (these prices are only a guideline, please contact Priory Residential Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking on the homes quiet residential road.


Priory Residential Home Ltd Reviews (58)

Total of 58, showing 1-20
9.9

Priory Residential Home Ltd has a Review Score of 9.9 (9.912) out of 10, based on 15 reviews in the last 2 years. Over all time Priory Residential Home Ltd has 58 reviews.

Overall Experience

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Review from T G (Daughter of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great place, the room is lovely, big and very clean and bright. The staff are very friendly. The admin is a lovely lady, made mum feel very welcome and myself. I know I don't need to worry about my mum's welfare. I know she's in very capable hands. I know it's early days as mum only just moved
in.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank-you so much for your lovely review and for choosing The Priory as your mum's new home. We are delighted that she is settling in so well and that you and the family are re-assured that she is safe and being well cared for. Best wishes.


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Review from Dean S (Friend of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Priory is a great care home and well looked after and happy residents. The staff are very friendly and the management team are superb. The meals are great and excellent. Warm colours within the home rooms and all areas.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you so much for your lovely review. We will share your kind comments with the team. Best wishes


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Review from Julie C (Friend of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our second visit to our elderly neighbour who has moved in since August. The home is spotless and the staff are amazing. Nothing is too much trouble. Thoroughly recommend this home to anyone with an elderly relative who needs a lovely place to live.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you so much for your review and recommendation. We will pass on your compliments to the team. Best wishes.


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Review from J L (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy and helpful staff and keep me updated with my mum's daily care. Mum has made friends at the home and is happy living there, her room is always fresh and clean. A cheerful home with a great team.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you very much for sharing your positive experience. We are delighted that your mum is so happy at Priory Care Home. We will pass on your kind words to the team.


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Review from Ellen c (Mother of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent, would not have any bad things to say about the Priory Residential Home. All the staff are excellent with everybody. The staff have done really well looking after my mum in the care home and they are very welcoming when they let you in the door of the home.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you so much for your lovely review. Best wishes to you, mum and the whole family.


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Review from Helen B (Aunt of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece has been in the Priory since April 2023. The staff and care are excellent. Her health has been deteriorating rapidly in the last few months. The staff are amazing. Nothing is too much trouble.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you very much for your review. It's great to hear that you are happy with the staff and the care at The Priory. We will share your kind comments with the team. Best wishes.


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Review from William F (Son of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the Priory since October 2023. She has advanced dementia and initially struggled to adapt. She had a number of problematic issues, however, the staff remained supportive and helpful throughout. I am very pleased to say that she has now settled in very well and is enjoying
her time at the Priory. All the staff do their very best to make the Priory a home from home for the residents.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you very much for taking the time to leave a review. It is very pleasing to hear that your mum has settled in and is enjoying living at the Priory. We always strive to nurture a 'home from home' environment for the Residents and their families. Best wishes.


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Review from A W (Uncle of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited the resident 3 times since she was accepted into the home. Each time staff are polite and helpful. It is always tidy and clean and a nice atmosphere. Security is very well maintained and kept safe. It's a nice, friendly place to visit and she is very happy being there.

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Review from S D (Daughter-in-law of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent 3 weeks here in respite care, she enjoyed her time here stating everyone was very nice and she was well looked after, a proper home from home.
Would not hesitate to recommend it, everyone was very friendly and professional, Thank you.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you very much for your review and recommendation. We are delighted that your mother-in-law enjoyed her stay! Best wishes.


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Review from Sharon B (Niece of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Priory have been wonderful in communicating with me on both the telephone and my visits to the home. They couldn't be more helpful. My aunt is in The Priory for respite care but it is thought she will likely remain once all assessments are completed. She likes the conservatory, which
has a nice outlook of the garden.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you so much for your lovely review which we will share with the staff team. Best wishes.


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Review from D S (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been recently placed in Priory and I was really very concerned as to how she would settle in due to some very emotional/difficult times in her life over the last year.
I needn’t have worried, so far, she has settled really well with the staff around making a massive difference. She loves
her room which fits her particular needs well and these were considered when allocating this room for her. She is very happy and content so thank you to all of the staff for this and long may it continue!

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank-you so much for your review and we are absolutely delighted that your mum has settled in so well at The Priory.


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Review from Margaret S (Mother of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have no trouble with the Priory Residential Home, all so helpful if you need to talk to anyone.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Thank you very much for your lovely review and ratings. Best wishes from all at The Priory.


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Review from Lynnette G (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very family-orientated feel within the home. All staff are professional and very supportive of family members too.
As well as being friendly, there is a very very good balance, calming and relaxing atmosphere. It’s an amazing care home.
Thank you all, so very much.

Reply from Paul Lawson, National Sales Manager at Priory Residential Home Ltd

Hello and thank you very much for your lovely review. It is very pleasing to hear that you and the family feel well supported at Priory Care Home. We have a wonderful staff team and on behalf of them all we really appreciate your kind comments. It is always our aim to provide a happy home from home atmosphere where everyone feels welcome and comfortable. Thanks again and best wishes.


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Review from Janet B (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been at Priory Residential Home for a year now. I am very happy with the care that they receive and the interaction between the care staff and myself.
The management handle situations with care and tact which I have had first-hand experience with as my father has proved to be quite
challenging.
The food always looks nice and well presented in a timely fashion.
The care staff are so friendly and approachable. Would and have recommended Priory Residential Home to other people. Keep up the good work!

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Review from Debra H (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Priory residential care home is an amazing place, it's hard to find the right words to praise it highly enough.
In every situation where the parent and child role reverses and you become responsible for finding your parents somewhere safe, it's hard to make that final decision. The biggest fear
is whether they will be cared for, The Priory dispelled all our concerns by being open, honest and transparent in every communication, visit and touch point. The staff are caring, attentive, and understanding. They're absolutely amazing and do a sterling job. I could name them individually, but it would probably use up the character limits to this post. Everyone goes above and beyond. I can't thank, praise or give enough commendations for this absolutely amazing residence.

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Review from D E (Friend of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Priory Residential Home is certainly a home. It is such a lovely homely place the manager, the deputy manager and administrator and every member of staff could not be more friendly and accommodating if they tried I visit regularly. The residents always looked clean and well cared for. The food looks
great. And most importantly the Priory make you feel like it is a home from home. I would recommend this place to anyone looking for somewhere caring to look after their loved ones

Reply from Nicky Cahill, Divisional Director at Priory Residential Home Ltd

Thank you for your kind comments. We aim to provide the very best for our residents and their families.


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Review from Nicola H (Daughter-in-law of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly recommend The Priory Care Home for your loved ones.


All the staff there treat their residents with love and respect. They have a varied entertainments schedule and it is clear that they enjoy making their residents happy.


When my mother-in-law was a resident, she was always

well cared for and we were constantly kept informed of any health concerns and Doctors/District Nurses requested when needed. A care plan was discussed with us and our requests/concerns were valued and supported.


Not only did they look after my Mother in Law, but took time and effort to support my Father in Law, encouraging him to visit her however many times a week he could and to even have lunch cooked for him to enjoy with her. He often telephoned The Priory to enquire after her health and to say goodnight to her. They never once got annoyed with his constant calls but instead showed great compassion to him. Nothing was ever too much effort for them.


Reply from Emily Hocking, Regional Customer Relations Manager at Priory Residential Home Ltd

It's great to hear, not just how well your mother-in-law was looked after by the team but also your father-in-law. I will happily pass your review on to our team.


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Review from Linda H (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum moved into the Priory earlier this year, this was a very difficult decision for me but I can honestly say all the staff took the time with us to ensure Mum felt happy. The staff always seem patient and friendly and have taken time to help Mum feel comfortable. When I visit, Mum is always clean
and her hair is brushed (these things mean a lot), they assist her with her food and give encouragement to eat and drink.
She has a lovely room which is always clean and tidy.
I always feel comfortable when I visit and the staff are always pleasant.
It's a family feeling home.
Hoping Covid disappears and we see more activities.
Would definitely recommend.

Reply from David Martins, National Sales Manager at Priory Residential Home Ltd

Thank you for your very kind response and for taking the time to review the home, we are happy you feel comfortable in the home and that you feel mum is well cared for.


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Review from Amanda P (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been very happy since moving into the care home. He is very well looked after, and we feel happy that he is safe here.

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Review from Marc I (Mother of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice, helpful staff.
Very attentive to Mum, she feels very comfortable here.
Enjoys the food and music nights.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Priory Residential Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Priory Residential Home Ltd is calculated as follows: ( (156 Excellents x 5) + (15 Goods x 4) ) ÷ 171 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Residential Home Ltd is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

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Meet the Team (1)

Kaye

Kaye Payne

Job Title: Home Manager

Joined: 2019

"I have been at The Priory care home since 2019 and worked in the care industry since 2004.


We pride ourselves at The Priory on providing a home away from home environment for our residents and being one big happy family. I am very fortunate to work with a hugely dedicated and passionate team of staff  who are all committed to providing the very best person-centred care for each and every one of our residents."


Frequently Asked Questions about Priory Residential Home Ltd

What types of Care is Priory Residential Home Ltd registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Priory Residential Home Ltd provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Priory Residential Home Ltd have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Priory Residential Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Priory Residential Home Ltd to the centre of Romford?

3.2 mile(s) as the crow flies, distance by road may be significantly further.