Priory Residential Home Ltd

112 Priory Road, Noak Hill, Romford RM3 9AL
Submit a Review
9.9 58 Reviews
  • Priory Residential Home Ltd, Romford
The Priory residential home is located in a quiet neighbourhood 10 minutes from Romford town centre.

It is easily reached from London and offers attractive gardens and a conservatory area, as well rooms with plenty of light.

The Priory provides residential services to residents from East London and the Romford area, including those living with dementia and/or end of life care, in a homely environment.

The nearest underground station is Hornchurch on the District line, while mainline services are available from Harold Wood.

The home has a lovely homely feel and is warm and welcoming to all.

Show Priory Residential Home Ltd on the Map

Care Provided by Priory Residential Home Ltd

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kaye Payne (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Priory Residential Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,195

  • Permanent, short term and respite care available.
  • (these prices are only a guideline, please contact Priory Residential Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking on the homes quiet residential road.


Priory Residential Home Ltd Reviews (58)

Total of 58, showing 21-40
9.9

Priory Residential Home Ltd has a Review Score of 9.9 (9.912) out of 10, based on 15 reviews in the last 2 years. Over all time Priory Residential Home Ltd has 58 reviews.

Overall Experience

  • 37
  • 18
  • 3
  • 0
  • 0

Date Published

58
4
12
15
43

Review from Christine B (Daughter-in-law of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are always helpful and attentive. Happy atmosphere whenever I visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in the Priory Residential Home Ltd for four years now. She has been very well looked after and the staff are always cheerful. They are very good at keeping us informed when Mum has been unwell and what the doctors have said. The food is prepared on-site and seems nice. The entertainment
is a bit lacklustre although Mum does enjoy the singing. There is a good-sized garden which is nice to sit in and is mainly laid to lawn and shrubs. Would be nice to have some raised beds, which the more abled residents could help with plus a patio area with better access.

Reply from David Martins, National Sales Manager at Priory Residential Home Ltd

Thank you for your review, we note the comments around the entertainment and will review this going forward. We are glad that the communication is good, as well as the food and garden size.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hayley R (Granddaughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the Priory and their standard of care and compassion. Every member of staff is friendly and approachable and take the time to get to know all the residents. The understanding and confidence they have given to my nan is outstanding and given her a new lease of life. The staff provide plenty
of activities and keep her entertained. Cannot thank the Priory enough and couldn't recommend a better place.

Reply from Subin Sebastian, Home Manager at Priory Residential Home Ltd

Thank you for taking the time to write a review. It is so rewarding for us all at The Priory to know that the care we give can enable such an improvement in the quality of our Resident's life, and we are delighted that you are so happy with our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional.
Very helpful.
Very caring.

Reply from Subin Sebastian, Home Manager at Priory Residential Home Ltd

Thank you for taking the time to review our home and for your positive comments which I will pass onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Grandson of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care my Nan received at Priory Residential Home. All staff were kind, helpful, considerate, caring and made it a pleasant experience for me and for my Nan. In particular, at the very end, the staff were amazing. You have staff at your establishment that clearly care about their residents
and the role they play.

Reply from Subin Sebastian, Home Manager at Priory Residential Home Ltd

Thank you very much for the kind review and compliments which I shall pass onto the team. We are all honoured to have had the previlage to get to know your Nan. Thank you again for such kind words they mean so much to all the staff at The Priory .


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian B (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently moved into the home and has settled really well. this is due to the staff being so friendly and caring. The home itself is very friendly and welcoming. Very happy.

Reply from Emily Hocking, Customer Relations Manager at Priory Residential Home Ltd

It's great to hear that she's settled so well. Thank you for taking the time to share your experience so far, we will happily share this with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at the home for two years - been very happy. The staff are lovely, helpful and Mum is always smiling. Recently there is a change in the atmosphere. Some of the staff have left, a change in management, staff shortages and they are running themselves into the ground. Yet they are all still
being wonderful to residents. Just worried more will leave. Management needs to look after the staff. I can see it and I'm only a visitor.

Reply from Subin Sebastian, Home Manager at Priory Residential Home Ltd

Thank you very much for the feedback. The Priory now has a full-time activity co-ordinator who joined us at the end of September.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian S (Son-in-law of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Priory is a clean, comfortable home. Always warm.
Residents are looked after well. Their clothes, underwear are kept clean and we are informed if new clothes are needed. Their hair and nail cutting are on a regular basis. Nail varnish is often a garish colour bit provides entertaining comments.
Daily
activities we believe are wavering. Although a full week's list is displayed, they may not be carried out.

Reply from Carla Sanders, Home Manager at Priory Residential Home Ltd

Thank you, Ian, for your feedback. I want to reassure you that activities in the home have been a huge drive. Sadly, due to our current activities workers ill health, we have invested in another activities worker who will be working on alternate days. This will now mean that planned activities are in place each day. I am sure over the next few weeks you will begin to see big changes!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Husband of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been welcoming from the start. From the manager supporting us and being incredibly caring to arrange a room and give us advice to all the staff who have helped. We love this home. The activities are amazing and my wife has never done so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline C (Daughter of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father resided at the Priory Care Home in Noak Hill, Romford, for almost two years. He was happy and well cared for by all members of the lovely kind, caring and cheerful staff throughout his stay. Lots of activities were on offer and visitors were always made to feel very welcome. I will always
recommend the Priory.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda T (Daughter of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has now been in The Priory for almost a year and we are very happy with her care. The staff treat her with dignity and are very caring. We can't complain about anything in the home as it almost feels like a home from home. She is very safe there and any problems that have arisen have been pointed
out to us immediately.


The staff, although extremely busy at all times, ensure that all the residents are cared for and I can honestly say that as we can no longer look after our mum any more, we feel relieved that our mum is in good hands.


We would be happy to recommend The Priory to anyone as we have been lucky to have found such a good caring residential home.


Reply from Carla Sanders, Registered Manager at Priory Residential Home Ltd

Thank you Brenda. It's a pleasure having your mum here. Thank you for your continued support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene May S (Respite Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two-week stay has been quite enjoyable. Everyone has been very kind. Although I've enjoyed my stay, two weeks is long enough. I would like to come back at some point again.

Reply from Carla Sanders, Registered Manager at Priory Residential Home Ltd

Irene - it was an absolute pleasure to have you in our home. Take care and you are welcome back any time xx


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann D (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are wonderful, nothing is ever too much trouble. The residents are treated with love and care and they do all they can to entertain them. The food is superb and the home clean and smells nice!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa L (Granddaughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Nan and Grandad became residents here earlier this year. My whole family have been extremely happy with the care they are receiving. All members of the staff are helpful and obviously love their jobs. This is reflected in the way the residents respond to the staff and the smiles on their faces.
The effort that is put into activities is brilliant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha W (Daughter-in-law of Resident) published on 18 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall this care home is superb.
Initially, my father in law was meant to go somewhere closer to his home for respite but, upon arrival, we realised this wasn't appropriate and contacted the Priory Care Home as it was only up the road from our house (me and son).
Initially, we only wanted advice
and costings but within 24 hours my father in law was settling in for his 7-night stay, the manager made the process so easy.
The residents including my father in law are all well looked after and there is nothing the staff won't do to help.
All in all, I would have no hesitation to send my father in law back on holiday (respite break) to this lovely, lovely care home.
Sensory room, lounge and conservatory are beyond lovely and the residents' rooms are very homely!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie S (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was very good and helped every day. I would recommend to anyone who wants a care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and attention to detail very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert W (Son of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to express our thanks to the staff at the home for the excellent care given to our mother during her stay here.
Many thanks

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa (Great-Niece of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are lovely and I appreciate everything they all do for my aunt.
I've seen first hand the care and kindness of the staff and just wanted to say a massive thank you. It really is nice to know how well she is cared for - I'm grateful that she's in such good hands. Thanks to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Daughter of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care in the home is excellent and all the staff I have had dealings with have been very good. My mother is content and cared for and that is the important thing.
My only criticism is the overall condition of the The Priory is it's 'Shabby' I appreciate that at the moment they are having some decorating
done to try and improve.
Above all the care is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Priory Residential Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Priory Residential Home Ltd is calculated as follows: ( (156 Excellents x 5) + (15 Goods x 4) ) ÷ 171 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Residential Home Ltd is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Kaye

Kaye Payne

Job Title: Home Manager

Joined: 2019

"I have been at The Priory care home since 2019 and worked in the care industry since 2004.


We pride ourselves at The Priory on providing a home away from home environment for our residents and being one big happy family. I am very fortunate to work with a hugely dedicated and passionate team of staff  who are all committed to providing the very best person-centred care for each and every one of our residents."