Priory Residential Home Ltd

112 Priory Road, Noak Hill, Romford RM3 9AL
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9.9 58 Reviews
  • Priory Residential Home Ltd, Romford
The Priory residential home is located in a quiet neighbourhood 10 minutes from Romford town centre.

It is easily reached from London and offers attractive gardens and a conservatory area, as well rooms with plenty of light.

The Priory provides residential services to residents from East London and the Romford area, including those living with dementia and/or end of life care, in a homely environment.

The nearest underground station is Hornchurch on the District line, while mainline services are available from Harold Wood.

The home has a lovely homely feel and is warm and welcoming to all.

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Care Provided by Priory Residential Home Ltd

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kaye Payne (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 1

Funding & Fees Guide for Priory Residential Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,195

  • Permanent, short term and respite care available.
  • (these prices are only a guideline, please contact Priory Residential Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Adequate parking on the homes quiet residential road.


Priory Residential Home Ltd Reviews (58)

Total of 58, showing 41-58
9.9

Priory Residential Home Ltd has a Review Score of 9.9 (9.912) out of 10, based on 15 reviews in the last 2 years. Over all time Priory Residential Home Ltd has 58 reviews.

Overall Experience

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Review from Valerie S (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with The Priory, with all the activities and care that mum has. Mum is very happy to be there and enjoys all what she does. Sometimes not very happy with the night staff, have told them not to do mum's hair - we do it every week, wash and set.

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Review from Robert B (Son of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in the US so only see my mother once a year. My mother has been a resident for 7 years, she is happy at the Priory. I have always found the staff and management extremely helpful and caring towards my mother.

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Review from Nicola T (Granddaughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma came to stay at Priory Residential Home on a temporary basis as was going to move her closer to home. But as Priory Residential Home is such a good home and my grandma is being so well looked after we have decided for her to stay at Priory. Staff are all lovely and very helpful. Home is very
welcoming. All round- superb care! Thank you.

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Review from Christine S (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with this care home, they have looked after my mum for nearly 2 years. Sadly she has just passed away. The last 6 months have been very hard as she deteriorated by not walking, then not eating, they tried so hard to feed her with extra cream etc. in her food and drinks but sadly
she gave up eating. All staff are very caring.

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Review from Susan (Daughter of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My late father was a resident of The Priory from the 29th of May 2013 until 5/7/2015.
My father had vascular dementia, I would go up and see him along with our dog. When I saw him at the care home he was well looked after he was treated with dignity, respect and if there was any type of problem or
emergency, the care home would notify me straight away to inform me what has happened.
The management staff and care staff are very patient and understanding and very supportive of the residents and the family. The overall care that my father received was very good and I cannot fault the care home at all. I can't thank them enough for everything they did, looking after my father and supporting him, myself and the family.

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Review from J H (Son of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been here almost 2 months now. He arrived from hospital in a poor state, unable to walk, bordering on palliative care needs. He is now far more aware, feeding myself, he stands albeit aided, but no longer requires a winch. His diet is stabilised and he no longer needs insulin. His overall
health and well-being is much improved. There have been mistakes but they have come with admission - apology and correction. Thank you.

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Review from C C (Daughter of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for several years and she is very happy here and speaks highly of the staff etc which makes us happy.

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Review from C G (Daughter of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care mum is receiving. She is herself happy and always clean and tidy when we come to visit. The staff are always friendly and answer any queries we have. The meals always appear to be appetising and mum has no problem finishing them off.

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Review from S C (Daughter of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think the care is good, but sometimes the care plan doesn't seem to be adhered to. The food and washing (clothing) a very good service.

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Review from B R (Friend of Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I enjoy coming to the Priory Residential Home to see my friend and her friends that sit in the conservatory, I come every Friday for 2 hrs, the staff are very kind.

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Review from J B (Son of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is generally very good and food very good.

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Review from J F (Niece of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, kind, lots of staff always well maintained and good overall.

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Review from Diane M (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to praise every single carer. They are caring and compassionate towards mum and to us as her family. The home is spotless and the rooms are kept warm and comfortable. Our only comment would be around retention of staff, some really good staff have been lost and the gap of an activity
worker had a big impact on mum's mood.

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Review from Carol B (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy with mum living at the Priory Care Home. Mum seems quite happy and relaxed and enjoys any entertainment provided.

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Review from C G (Husband of Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm fine with the way that my wife is treated in every aspect.

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Review from Sylvia J (Daughter of Resident) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good, the staff are all very friendly. They do need more activities but I know they are recruiting for another activities person.


My mum has lived in the home since September 2009 and is very happy there.


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Review from M H (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Priory is an excellent care home and I wouldn't hesitate to recommend it. All the staff are patience and caring.
The room my mother has was large and very comfortable. During the short period when she was having 'end of life' care a specialist bed was brought in. She was treated with dignity.
Mum
settled in fairly quickly and joined in with some activities.
The Priory was always clean and tidy. The food was excellent.
Very pleased that mum spent her last few months in a safe and secure environment.

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Review from Bernie B (Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Priory Residential Home from January 2015 until November 2015. She was kept safe clean and nourished in a caring environment. All the staff were caring and concerned when mum started to go downhill. She wasn't eating and they changed her diet accordingly to complan and soft food. They
were quick to get medical assistance when necessary I would definitely recommend Priory Residential Home if you were looking for a home for your parents or loved one.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Priory Residential Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Priory Residential Home Ltd is calculated as follows: ( (156 Excellents x 5) + (15 Goods x 4) ) ÷ 171 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Residential Home Ltd is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (22)

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Meet the Team (1)

Kaye

Kaye Payne

Job Title: Home Manager

Joined: 2019

"I have been at The Priory care home since 2019 and worked in the care industry since 2004.


We pride ourselves at The Priory on providing a home away from home environment for our residents and being one big happy family. I am very fortunate to work with a hugely dedicated and passionate team of staff  who are all committed to providing the very best person-centred care for each and every one of our residents."