Riverview Lodge

Birchen Grove, Kingsbury, London NW9 8SE
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9.9 44 Reviews
  • Riverview Lodge, London
Riverview Lodge, in the Kingsbury area of London, is well-equipped to achieve excellent residential and residential dementia care for 36 residents in en suite accommodation. The home is located next to a church and has a lovely view overlooking a stream from the well tended garden.

The home prides itself on providing a homely, safe environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect.

The interior has been purpose-built to suit the challenges of both residents and carers, with quality furnishings and communal areas to contribute to a pleasant social atmosphere.

Residents enjoy a varied activity schedule prepared by the Activity Coordinator which includes arts and crafts, gardening, baking and armchair exercises. The on site hair salon is perfect for a spot of pampering and if residents prefer some quiet time, they can relax in the sensory garden and reminiscence room.

To experience living at Riverview Lodge, why not pop down for lunch and to spend an afternoon with the home.

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Care Provided by Riverview Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Anne Fenlon (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Riverview Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,394
    • Self-Funded Residential Dementia Care from £1,485
  • (these prices are only a guideline, please contact Riverview Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Riverview Lodge Reviews (44)

Total of 44, showing 1-20
9.9

Riverview Lodge has a Review Score of 9.9 (9.864) out of 10, based on 18 reviews in the last 2 years. Over all time Riverview Lodge has 44 reviews.

Overall Experience

  • 38
  • 5
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Date Published

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Review from A M (Son of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm staff who actually care.
Very warm atmosphere.
Always clean and tidy.

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Review from Mary B (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mom was at Riverview Lodge for 20 months until her passing. I live overseas and visit every 3 months.
The staff were excellent with my Mom's care and helped her enjoy all the activities. They were also good with their communication with me.

Reply from Anne Fenlon, Home Manager at Riverview Lodge

Thank you for completing this review, particularly at this sad and difficult time. Your mum was a pleasure to look after and will be sadly missed by all at Riverview Lodge. We will miss your visits also, but please do drop in for a chat and a cup of tea when visiting the UK, you will always be part of the Riverview family. Once again thank you for taking the time to complete the review.


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Review from Julia P (Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a wonderful home. Lovely carers and excellent management and the activities are wonderful. I go on trips to the local garden centre and walks. Good food. I am happy here and I have no problems. The location of the home is good as well. The staff listens and gives me respect and we are like a family
here.

Reply from Anne Fenlon, Home Manager at Riverview Lodge

Thank you for such a lovely review, we are happy to hear that you like living in our home and staff listen to you. I agree it is so nice to have the Garden centre close to our home and you have the opportunity of going there for afternoon tea and to look at the wonderful variety of plants. Good to hear also that you are enjoying the food. Should there be anything you would like please come and speak to me or one of the team who will be happy to help. Once again thank you for taking the time to complete this review.


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Review from Y L (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been extremely well cared for at Riverview Lodge since the 1st of November 2022. When breaking her hip forced a decision to no longer live independently. Her room is very pleasant with a garden view and the regular sound of birdsong coming through the window. The carers and support staff
are very good and they engage well with her in conversation as well as providing practical care. It has been wonderful that she has adjusted to calling Riverview 'her house' and 'goes home' to her room - a real tribute to the lovely atmosphere.

Reply from Anne Fenlon, Home Manager at Riverview Lodge

Thank you for your review. I am pleased you feel your Mother is well cared for and that you find our team very good. I will share your kind words with the team.


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Review from A R (Relative of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home where my loved one is exceptionally loved and looked after by all the staff here. I have total piece of mind that he is on the best care home and that he is always well looked after. It is clean, the meals are brilliant and the staff are wonderful. The manager is fantastic
and does a great job, helpful, caring, and most importantly understanding.

Reply from Anne Fenlon, Home Manager at Riverview Lodge

Thank you for a lovely review; we were extremely pleased to read that you are happy with Riverview Lodge. I know your loved one is extremely happy at Riverview Lodge and has settled well into his new home and surroundings. The team ensures our residents feel special and want all to feel home from home. Once again thank you for your wonderful review.


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Review from V L (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is settling into Riverview really well and is very happy. He absolutely loves taking part in all the activities, especially dancing and singing. The weekly music therapy is excellent. Every single member of staff is friendly, compassionate, and caring towards Dad and us as a family. We know that
Dad is getting the best care from the staff and is very well looked after, giving us peace of mind. Every time we visit the staff all make us feel at home and so welcome and ensure we are updated on how he is doing. The staff have taken the time to get to know Dad and ensure that they play on his strengths. Thank you so much for the wonderful home you provide.

Reply from Anne Fenlon, Home Manager at Riverview Lodge

Thank you for your wonderful review, which I will share with the team. We are delighted to see your dad settling into his new home and enjoying the activities and music therapy sessions. Dad has really taken to the environment and is interacting well with other residents and staff. Once again thank you for taking the time to complete this lovely review.


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Review from T D (Son-in-law of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law joined Riverview Lodge in February 2024. And all I can say is, that his daughter and I cannot praise the home enough.
The staff are caring and treat him with respect.
Nothing is too much trouble.
And they keep us up to date with any problems.

Reply from Anne Fenlon, Home Manager at Riverview Lodge

Thank you for such a wonderful review. I will share this with the staff team. We do have a new activity colleague who has reviewed the activity programme, which is on display in your father-in-law's bedroom and on the main activity boards in each unit. Should you like something different, not offered, we would love to hear your feedback. Once again thank you for such a lovely review.


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Review from Paul K (Relative of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best, no contest!
No complaints.

Reply from Anne Fenlon, Home Manager at Riverview Lodge

I am delighted to hear your uncle has settled in well at Riverview Lodge and we continue to be the best place for him to live. Your uncle interacts well with the residents and enjoys the keep fit sessions. Your uncle looks forward to your twice weekly visits to the community. Thank you again for such positive feedback.


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Review from N T (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has really settled in, is really happy being around people. The staff are wonderful, very kind.

Reply from Anne Fenlon, Home Manager at Riverview Lodge

Thank you for taking the time to complete the review and we are delighted to find that Mum has settled in well. I will share the positive review with the staff members. Should you feel, we can do anything else to make your mum's stay better please do not hesitate to speak to the staff.


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Review from S M (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled very happily at Riverview Lodge. She now sees it as "home". That is very good progress given this is the first experience she has of being cared for.

Reply from Anne Fenlon, Home Manager at Riverview Lodge

Thank you for taking the time to complete this review. We are pleased you are happy with the care provided to Mum and that she has settled into her new home. Mum likes participating in the activities and has made friends with some of the other residents. Should you feel we could do anything better we are always open to suggestions. Once again thank you for the lovely review.


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Review from V M (Nephew of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a resident. I am her nephew. I am able to say she looks well and seems content.
I have seen her after she has been returned from hospital after she had a chest infection.

Reply from Anne Fenlon, Home Manager at Riverview Lodge

Thank you for taking time to complete this review and your positive feedback. Your aunt is happy at Riverview and likes to spend time in the lounge interacting with staff and residents.


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Review from A F (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home really does make every effort to promote quality of life and personal choice for the residents. Mum was encouraged to join in social activities such as keep-fit and music sessions. The food is all home-cooked, the best quality and plentiful!
Sadly, Mum was at the home for less than two months.
After a short hospital admission, the manager was more than willing to make the urgent arrangements needed for her to return from the hospital to Riverview Lodge for palliative care.
In her last week, the home allowed me to stay with her as much as I wanted. I was made to feel extraordinarily welcome.
During those last days, I experienced the amazing warmth, kindness and generosity of all the wonderful staff, from the cleaners to the carers and the manager. They took as much care of me as they did of Mum. It felt like being hugged in a warm blanket of kindness and love. I can't say more; it's just an oasis of love in Northwest London. Thank you, Riverview Lodge!

Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for this lovely review and for recommending our home. Our staff team are always striving to give high standards of care, and this review is very encouraging for my team.
It is a shame your Mum was with us only for a short time; she touched everyone’s heart and was a lovely person. We are all going to miss her.


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Review from Sandra D (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother attended Riverview Lodge in July 2023, which was arranged at very short notice. The manager accepted Mum's respite for the 2-week stay.
On arrival, we were met by the deputy manager.
The staff and other residents were ever so welcoming and friendly and made Mum feel at ease. This was reassuring
for myself and sister. During Mum's stay, she interacted with different activities, which was great and brought out her social skills.
We were both very pleased with the overall care that Mum received at Riverview Lodge.
Thank you.

Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for this lovely review and for recommending our home. I will share this with my staff team, as it is much appreciated.


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Review from Joan E (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was our second visit to Riverview Lodge. Firstly, let me compliment the staff for their attentiveness and friendly attitude. This care/residential home provided a supportive and nurturing atmosphere, ensuring my mother felt safe and cared for while I took a well deserved break. The only negative
is the lengthy assessment, which could have been made shorter if the original assessment taken a few months back was made available. However, in conclusion a health check is imperative and overall I was satisfied with the services provided.

Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for reviewing our care home, and thank you for complimenting our staff for their attentiveness and friendly attitude. We ensure a robust assessment is carried out and kept up to date to help us capture detailed information, which helps us to understand the needs of your loved ones, therefore enhancing our high standard care.


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Review from R M (Mother of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give my sincere thank you to every member of staff from the manager to care workers, cooks, and cleaners who have worked hard together as a family. My mum is very happy and they made her feel at home. All my family are so proud of choosing MHA Riverview Lodge.

Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for recommending our home with this lovely review, it is much appreciated. I am going to share this with my team, they always strive to be better each day and make our residents feel at home.


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Review from J H (Daughter-in-law of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverview Lodge is a very friendly place, they try very hard to make the residents feel comfortable. The staff are good and I will recommend this home to anyone and everyone. The team are very friendly here and my mother-in-law is happy.

Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for your lovely recommendation for our care home. I will share your review with my staff team who are always willing to go the extra mile to make our residents feel at home in a caring and loving atmosphere.


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Review from Christine C (Wife of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Riverview Lodge for 2 weeks, he told me that he enjoyed his stay, and he said that the staff looked after him very well.
Our children and my siblings also confirmed that when they visited him, which was often, they found him to be in good spirits.
I would not hesitate to use this
service again.

Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for recommending our home, I will share your lovely review with my staff team who are always caring and willing to go extra mile to make our residents' stay pleasant and memorable.


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Review from I V (Son of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service and staff are helpful and are always willing to go the extra mile. Activities are good and meals are also.
The manager of the service is helpful and always attentive to what meets the needs of the residents and the home.

Reply from Manjit Laute, Home Manager at Riverview Lodge

Thank you for your lovely review of our home, it is very encouraging for my staff team. I will share your review with all my staff team who are always striving to do better.


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Review from T B (Son of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff from the manager, deputy manager, nurses and care assistants were kind and helpful. Some problems with the provision of medication but this was sorted out. There appears to be no provision for activity at this home (I think the member of staff responsibly had left) Staff were willing to walk
mum to the garden and to help mum phone home.

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Review from P Z (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some staff are dedicated and committed, while others are pretty unhelpful and do not respond to caring needs. Also, lack of staffing and agency staff used. Grounds are delightful, which attracted us to the home. Laundry can be a muddle.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Riverview Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Riverview Lodge is calculated as follows: ( (187 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 213 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverview Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (0)

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Frequently Asked Questions about Riverview Lodge

What types of Care is Riverview Lodge registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverview Lodge provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Riverview Lodge have?

There are 36 Single Rooms.

What are the Facilities & Services at Riverview Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Riverview Lodge to the centre of London?

6.5 mile(s) as the crow flies, distance by road may be significantly further.