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Roseacres Residential Care Home has a Review Score of 9.5 (9.484) out of 10, based on 11 reviews in the last 2 years. Over all time Roseacres Residential Care Home has 44 reviews.
Review from Mandy T (Daughter of Resident) published on 18 December 2024
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Overall Experience
5.0 out of 5
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home
Thank you for your kind words. We are so pleased that we are able to support you and your mum towards her end of life.
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Review from N D (Niece of Resident) published on 31 October 2024
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Overall Experience
5.0 out of 5
Reply from Paul Lawson, National Sales Manager at Roseacres Residential Care Home
Thank you very much for sharing your positive experience. It is very reassuring to hear that you and the family were so happy with your Aunt's care at Roseacres. We will share your kind words with the team and send you all our very best wishes.
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Review from Maggie B (Daughter of Resident) published on 18 October 2024
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5.0 out of 5
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home
Thank you for your kind words. We greatly appreciate your recommendation and will continue to provide the best care possible. If there is anything else we can do to support your mum, please don't hesitate to let us know.
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Review from Carole A (Daughter of Resident) published on 2 September 2024
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Overall Experience
4.0 out of 5
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home
Thank you so much for your kind words during this difficult time. We are truly sorry for your loss and honoured to have cared for her these past seven years. It was a privilege to be a part of her life and to provide the care and support she needed. Your appreciation means a lot to our team, especially knowing that we were able to bring comfort and peace to your mum and your family.
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Review from Pauline A (Resident) published on 23 July 2024
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Overall Experience
3.0 out of 5
Reply from Paul Lawson, National Sales Manager at Roseacres Residential Care Home
Thank you very much for your review and feedback. We hope that you enjoy your stay with us and please, as always, let us know if we can do anything at all to assist you and improve your experience. Very best wishes.
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Review from Sharon G (Daughter of Resident) published on 18 June 2024
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Overall Experience
5.0 out of 5
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home
Thank you so much for taking the time to leave a positive review. Our dedicated team works tirelessly to ensure that every resident feels comfortable, safe, and well cared for, and it's wonderful to know that our efforts are appreciated. Your kind words inspire us to continue delivering the highest standard of care. Thank you once again for your support.
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Review from N S (Daughter of Resident) published on 6 March 2024
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Overall Experience
5.0 out of 5
Reply from Paul Lawson, National Sales Manager at Roseacres Residential Care Home
Thank you so much for your review and recommendation. It is fantastic that your mum is happy and comfortable at Roseacres and that the family are also so pleased. We will pass on your kind words to the team. Best wishes.
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Review from Clifford C (Son of Resident) published on 26 October 2023
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Overall Experience
5.0 out of 5
Reply from Paul Lawson, National Sales Manager at Roseacres Residential Care Home
Thank you very much for your kind words. Our sincere condolences remain with you and the family at this difficult time.
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Review from Cristalla H (Daughter of Resident) published on 4 October 2023
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Overall Experience
4.0 out of 5
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home
Thank you so much for your kind words. We take pride in looking after your mum.
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Review from Androulla J (Daughter of Resident) published on 10 August 2023
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Overall Experience
4.0 out of 5
Reply from Glynis Larsen, Home Manager at Roseacres Residential Care Home
Thank you for your review. We aim to be attentive to all our residents needs as always. Thank you for being a part of the Roseacres family.
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Review from M H (Son of Resident) published on 13 June 2023
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5.0 out of 5
Reply from Paul Lawson, National Sales Manager at Roseacres Residential Care Home
Thank you very much for your review and for your kind words. We are delighted that you have been so pleased with Roseacres and will share your feedback with the team. Thanks again and best wishes.
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Review from A W (Daughter of Resident) published on 28 November 2022
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Overall Experience
5.0 out of 5
Reply from David Martins, National Sales Manager at Roseacres Residential Care Home
Thank you for your kind review and we are delighted that your mum was happy and content.
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Review from L G (Granddaughter of Resident) published on 5 October 2022
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Overall Experience
5.0 out of 5
Reply from Arineh, Marketing Executive at Roseacres Residential Care Home
On behalf of the staff at Advinia, we are very sorry for the loss of your grandma. We are glad to know that she was well taken care of during her time at the home. Thank you for your very kind words.
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Review from J B (Daughter of Resident) published on 25 August 2022
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Overall Experience
4.0 out of 5
Reply from David Martins, National Sales Manager at Roseacres Residential Care Home
Thank you for your kind review; we are pleased that you are happy with the care your mum receives and that mum is happy with the team and atmosphere in the home.
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Review from S O (Daughter of Resident) published on 8 September 2021
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Overall Experience
4.0 out of 5
Reply from Emily Hocking, Regional Customer Relations Manager at Roseacres Residential Care Home
Thank you, our whole team work very hard to ensure that our home is welcoming and inviting to all. I will gladly share this with them.
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Review from Dean P (Son of Resident) published on 26 August 2021
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4.0 out of 5
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Review from Ellen H (Daughter of Resident) published on 7 July 2021
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Overall Experience
5.0 out of 5
Reply from Julia Bentley, COO at Roseacres Residential Care Home
Thank you so much for such a positive review. Our colleagues have worked tirelessly throughout the Covid pandemic to ensure our residents continue to receive the best care possible. I will ensure your comments are passed on to our colleagues who will be really appreciative that you have taken the time to complete this review. Once again thank you.
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Review from A L (Niece of Resident) published on 7 April 2021
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Overall Experience
4.0 out of 5
Reply from Paul Millar, Sales Manager at Roseacres Residential Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. It is our pleasure to care for your aunt. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will of course pass on your kind words to the Roseacres team.
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Review from Rosa H (Daughter of Resident) published on 29 March 2021
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Overall Experience
5.0 out of 5
Reply from Paul Millar, Sales Manager at Roseacres Residential Care Home
Many thanks for taking the time to review our home. It is greatly appreciated. It is our pleasure to care for your Mum. I will of course pass on your kind words to the Roseacres team.
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Review from Jill Z (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Millar, Sales Manager at Roseacres Residential Care Home
Many thanks for taking the time to leave a review for Roseacres. Your feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that all you were pleased with the care and support at our home.
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The Review Score of 9.5 (9.484) out of 10 for Roseacres Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.484 for Roseacres Residential Care Home is calculated as follows: ( (78 Excellents x 5) + (34 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 128 Ratings = 4.484
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Roseacres Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2022
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Job Title: Home Manager
Joined: 2019
I have been at Roseacres Residential Care Home since 2019. With over thirteen years of experience in the care industry, I’ve had the privilege of serving our residents and their families in various capacities, starting as a Deputy Manager and now leading as a Home Manager.
My journey in the care sector has been driven by a deep passion for enriching the lives of our elderly residents, creating a haven where they feel cherished and valued. My tenure as Deputy Manager allowed me to gain hands-on experience in understanding the intricate needs of our residents, their families, and our dedicated staff members.
As I transitioned into the role of Home Manager, I’ve remained steadfast in upholding the core values that define Roseacres. We are unwavering in our commitment to creating an environment that radiates warmth and quality person-centred care. I believe that a true sense of home goes beyond physical spaces; it’s about building emotional connections and fostering a sense of belonging. Each of our resident’s journeys is unique, and it’s our responsibility to ensure they’re treated with the utmost dignity, respect, and love – just like family.
