Roseacres Residential Care Home

80/84 Chandos Avenue, Whetstone, London N20 9DZ
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9.5 44 Reviews
  • Roseacres Residential Care Home, London
Roseacres Residential Care Home is a care home located in the North London suburb of Barnet and features attractive gardens. Roseacres provides personalised residential care, both long-term and respite, to 35 residents from across North London, including those with dementia. The nearest undeground station is Totteridge and Whetstone on the Northern line, while mainline services are available from Oakleigh Park.

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Care Provided by Roseacres Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jorge Peixoto (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Roseacres Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,115

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Roseacres Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Roseacres Residential Care Home Reviews (44)

Total of 44, showing 21-40
9.5

Roseacres Residential Care Home has a Review Score of 9.5 (9.484) out of 10, based on 11 reviews in the last 2 years. Over all time Roseacres Residential Care Home has 44 reviews.

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Review from S C (Cousin of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was with you for two weeks respite, and she was very well cared for.

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Review from D P (Son of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive staff who do a great job looking after all the residents. I cannot fault anyone. Great Xmas Party!

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Review from K J (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place very friendly, kind and professional. They cared for my mum wonderfully and I am very grateful that she had a place here.

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Review from Valerie F (Niece of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find the staff here very pleasant and friendly. Very hard working and helpful. All the residents appear to be very well looked after. Clean and pleasant environment.

Reply from Howell Lasco, Home Manager at Roseacres Residential Care Home

Many thanks for taking the time to write a review. Much appreciated and I will pass your comments back to my team.


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Review from Harry C (Grandson of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are extremely kind and welcoming. The home itself is very homely, warm and clean. It is somewhere I can truly say I'm happy my Nan is in a safe and warm place, which shows her nothing but care and respect.

Reply from Home Manager, Home Manager at Roseacres Residential Care Home

Many thanks for taking the time to review our home and so pleased to know you are happy with the care your nan is receiving with us. I will pass your comments back to my team.


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Review from Juliette R (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers work extremely hard to care for all of the resident's needs.
Compared to the volume of carers that were here 4 years ago - the facility is extremely short staffed.

Reply from Home Manager, Home Manager at Roseacres Residential Care Home

Many thanks for taking the time to leave a review. Roseacres ensure that the home follows regulation regarding right staffing levels in running the care home safely and ensuring our residents are safe at all times. In addition to that, we had a dependency level review of our residents and we also increased the level of staff working during the day, which was identified to be the busy period in the care home and significant changes were noted by the residents, relatives and staff. I hope this provides some reassurance to you but please do not hesitate to call in and speak to me directly at any time.


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Review from R C (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Roseacres are amazing, they treat our mother with love and empathy. The staff have truly extended our mothers life. Thank you.

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Review from Brian K (Son of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass on sincere thanks to all the staff at Roseacres who cared for my father in his last few weeks.
My mother cared for my father for as long as she could at home and very reluctantly realised she could not manage and needed help with his care.
As soon as we met the manager and the
staff at Roseacres we realised we’d found a very special place. Every member of the staff are caring, respectful and the standards of care are exceptional.
The staff went out of their way to sort out my father's care when he needed additional support with the community palliative care team, ensuring he was pain free and not distressed in his last few days.
The staff made my mother welcome and provided her with support through a very difficult time, keeping her involved in decisions and in my fathers care.
As a family we would all like to thank Roseacres for their exceptional care and would highly recommend this home.

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Review from Liz K (Friend of Resident) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is both clean and attractively decorated. Much care goes into the seasonal displays in the day-room, keeping account of the year's calendar and celebrations. The day-room is bright and airy, looking out on to a large well kept garden.
However, what makes it stand out most are the patient
and cheerful carers who work hard to meet all the residents' needs. Their care right up until the end of a person's life is both personal and genuine.
I would be very happy to recommend the home to anyone looking for a caring environment for their elderly relative or friend.

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Review from A G (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first phone call with Roseacres Residential Care Home. I was given excellent help and advice. Our visit was at very short notice and we were given an extensive tour, all questions answered thoroughly. Our circumstances were different to most as separating parents after 64 years of marriage,
it had to be right. Roseacres have made the visits by my dad and our family so welcoming and friendly. Tea, cake or biscuits always offered no matter what time it is.
The staff are very caring and extremely considerate of my mum's needs.
She has been at Roseacres four months now and has settled in well, this is also due to the amazing people who work there.

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Review from A F (Nephew of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my Auntie receives.
All the staff are polite and helpful.

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Review from Jacqueline W (Wife of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband is a very new resident of Roseacres Residential Care Home.
I would like to express my gratitude for the care and attention he has received since his arrival.
The staff have been nothing but courteous and kind to both him and my family.
The standards in the home are excellent.
As a small
footnote, I would like to add that in 55 years of marriage, I have just received a Valentine's card for the first time, made by him in one of the activity classes.
It has made all the years of waiting for one worthwhile.

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Review from Karen W (Daughter of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having had a not very pleasant experience at a previous care home, it was a complete pleasure just to be walking into Roseacres.
In the short time my Father has been there the care he has received as been wonderful.
The staff encourage the residents to participate in activities, something which
my Dad had never done, but he now is more than happy to do.
Everything from Food to cleanliness is excellent.
My dad is treated with the dignity he deserves.
My family and I can only praise the management and staff, for running such a beautiful place.

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Review from Jane D (Daughter of Resident) published on 3 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the support and care provided by the Roseacres staff during my mum's residence at the home (January 2013 - January 2017). Especially during her last year and her last days at the home (under the management), when she was receiving palliative care, I was struck by the
kindness, efficiency and attentiveness of all members of the staff team. Handovers between different staff and shifts were seamless, liaison between the home and the local medical services was smooth, and I was kept informed at all times about everything. Mum was clean and treated with dignity, and I really felt that staff were there for me and my family as much as for my mum. I will never forget what they did and am indebted.

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Review from K H (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father came to Roseacres 18 months ago he has had the best care possible. He is treated with dignity and receives the best care and support on a daily basis.
My father is happy and content in Roseacres, the staff are always very welcoming when I visit and nothing is too much trouble. I would
recommend Roseacres to anyone looking for a good friendly place for their relative.

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Review from B M (Sister of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to Roseacres.

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Review from E H (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it's very friendly towards the residents. Very helpful staff, nothing too much trouble for them. Food glorious good, all home made!! Yum yum.

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Review from J M (Friend of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy, relaxing atmosphere, staff very friendly, helpful and seem to interact with the residents the whole time.

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Review from B B (Friend of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff. Wonderful summer parties. Lovely entertainment. Very warm and friendly. Beautiful gardens. You all work very hard, with a smile!!

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Review from S D (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely and comfortable, welcoming home. Staff are very friendly and caring to all residents. Sometimes they are very rushed and can't respond immediately to residents, which can cause upset, but they treat individuals with respect and try to attend to their various needs.
Room has lovely view
and en suite toilet - just a shame no sensor pads are there for night-times as mum gets frustrated with sides being up on her bed. Very happy mum is in Roseacres as I wasn't sure she'd take to being in a home, but she has really settled in and loves the staff and what they do. Thank you.

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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for Roseacres Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.484 for Roseacres Residential Care Home is calculated as follows: ( (78 Excellents x 5) + (34 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 128 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Roseacres Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Glynis

Glynis Larsen

Job Title: Home Manager

Joined: 2019

I have been at Roseacres Residential Care Home since 2019. With over thirteen years of experience in the care industry, I’ve had the privilege of serving our residents and their families in various capacities, starting as a Deputy Manager and now leading as a Home Manager.


My journey in the care sector has been driven by a deep passion for enriching the lives of our elderly residents, creating a haven where they feel cherished and valued. My tenure as Deputy Manager allowed me to gain hands-on experience in understanding the intricate needs of our residents, their families, and our dedicated staff members.


As I transitioned into the role of Home Manager, I’ve remained steadfast in upholding the core values that define Roseacres. We are unwavering in our commitment to creating an environment that radiates warmth and quality person-centred care. I believe that a true sense of home goes beyond physical spaces; it’s about building emotional connections and fostering a sense of belonging. Each of our resident’s journeys is unique, and it’s our responsibility to ensure they’re treated with the utmost dignity, respect, and love – just like family.