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Roseacres Residential Care Home has a Review Score of 9.5 (9.484) out of 10, based on 11 reviews in the last 2 years. Over all time Roseacres Residential Care Home has 44 reviews.
Review from Lisa K (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Raymond W (Son of Resident) published on 8 January 2016
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Marcia L (Daughter of Resident) published on 8 January 2016
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Maria C (Daughter of Resident) published on 3 September 2015
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Overall Experience
5.0 out of 5
I have been to so many care homes and this by far exceeds my expectations I feel much more relaxed now I know
I get regular updates from the management regarding my Mum.
Facilities
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The Review Score of 9.5 (9.484) out of 10 for Roseacres Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.484 for Roseacres Residential Care Home is calculated as follows: ( (78 Excellents x 5) + (34 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 128 Ratings = 4.484
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Roseacres Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2022
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Job Title: Home Manager
Joined: 2019
I have been at Roseacres Residential Care Home since 2019. With over thirteen years of experience in the care industry, I’ve had the privilege of serving our residents and their families in various capacities, starting as a Deputy Manager and now leading as a Home Manager.
My journey in the care sector has been driven by a deep passion for enriching the lives of our elderly residents, creating a haven where they feel cherished and valued. My tenure as Deputy Manager allowed me to gain hands-on experience in understanding the intricate needs of our residents, their families, and our dedicated staff members.
As I transitioned into the role of Home Manager, I’ve remained steadfast in upholding the core values that define Roseacres. We are unwavering in our commitment to creating an environment that radiates warmth and quality person-centred care. I believe that a true sense of home goes beyond physical spaces; it’s about building emotional connections and fostering a sense of belonging. Each of our resident’s journeys is unique, and it’s our responsibility to ensure they’re treated with the utmost dignity, respect, and love – just like family.
