Rowallan House

17 Little Heath, Chadwell Heath, Romford RM6 4XX
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9.6 44 Reviews
  • Rowallan House, Romford
Rowallan House is a traditional family care home with a unique atmosphere of its own.

With over 39 years experience in providing exceptional care for the elderly it enjoys an enviable reputation within the local community with most of its referrals based on personal recommendations.

As an organisation, Rowallan is committed to offering degrees of care, support, and assistance appropriate to individual’s needs, ensuring the individual's right to dignity, respect, choice and control over their own lives.

Why Rowallan?

Rowallan offers a range of services tailored to individual residents within an informal, traditional and homely setting, carried out by a team of long-serving dedicated and caring staff. They provide long and short term care including respite care and also have a fantastic new daycare centre.

They provide an environment in which the resident can live without compromising any of their rights as a citizen, whilst receiving the continuing professional care and support for their individual needs and capabilities.

They facilitate a preferred placement of care policy which ensures personal choice and person-centred care.

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Care Provided by Rowallan House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Marina Stack
  • Person in charge
  • Elvis Ngu (Manager)
  • Admission Criteria
    • Private and all Borough Placements welcome
    • Ages 60+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking


Rowallan House Reviews (44)

Total of 44, showing 1-20
9.6

Rowallan House has a Review Score of 9.6 (9.643) out of 10, based on 12 reviews in the last 2 years. Over all time Rowallan House has 44 reviews.

Overall Experience

  • 31
  • 12
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Date Published

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Review from Sandra K (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in the care of Rowallan House for approx 2 years. I have been happy with the way she has been treated and the care given.

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Review from D M (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Rowallen House for nearly four years and is being well looked after. I am really happy with the manager and the other staff who try to do things for her the best they can.

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Review from Yvonne S (Sister of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Rowallan House for 5 years, the staff are very caring and compassionate and always attend to her need with care and understanding.

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Review from Sharrell H (Granddaughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all quite new to Rowallan House. However our experience so far with the care home has been exceptional. My nan is very pleased at the care home which means I'm pleased as well. The staff at the care home are kind and friendly and the management is excellent. Thank you for looking after and supporting
my nan, it means a lot to my family.

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Review from Dawn L (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care home for 5 years and during the awful Covid period. Staff at Rowallan go above and beyond in the care they provide to Mum and also to the family members of their client. I would have no hesitation in recommending this care home to anyone when looking for a care home for loved
ones. 10/10 rating.

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Review from J D (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleased with how Mum is cared for at Rowallan. Caring staff, friendly and very family-orientated.

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Review from P H (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowallan House is a lovely family-run home where the staff treat the residents as family. They are happy to speak with relatives about anything and if necessary a speedy solution is found. The staff are competent and friendly whilst remaining professional. Highly recommend. Home-cooked food too.

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Review from Shirley H (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to express how grateful I am to all the staff at Rowallan House for the care and respect they have shown to my mother and all the other residents and visitors. We can phone and visit at any time and the staff are all consistently caring and welcoming. They have regular social events where
relatives and carers are able to mingle and join in. A big thank you to all concerned.

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Review from T S (Power of Attorney of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rowallan House seems to be a very pleasant place for the residents. The staff are kind and caring. The level of cleanliness is very good and the residents always appear to have good hygiene and clean clothes. My only concern would be the quality of food, are they getting enough fresh fruit and vegetables?
From what I have seen the food seems bland and overcooked.

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Review from O P (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care and communication with all staff. I cannot fault anything. The parties are well organised and my father is very happy. The staff are very attentive and always looking after each other. There are always a lot of staff available to assist. I have no issues at all with communication via email
or phone and all enquiries are often answered straight away. A lovely care home. A+

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Review from M R (Son of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff to be very friendly and supportive over the last 14 months. The home appears to be well managed and has good facilities. Improvement ideas would be more fresh air and better food though I appreciate budgets are limited. Not sure about activities. Summer party was great.

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Review from Robert G (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager is always very friendly and approachable and I enjoy his company, often having a general chat before I depart. The medical staff are very friendly and respond promptly to any concern I may have. My father seems to be content with his care and the carers seem to get on well with him.

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Review from Geoff L (Brother of Resident) published on 12 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. My sister has been in this care home for over five years. Before the pandemic, I was visiting twice a week and was always impressed with the quality of care. Excellent.

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Review from R C (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went into Rowallan House for respite care in July 2020 following a hospital stay. Shortly after she was diagnosed with vascular dementia and is now a permanent resident. It has been such a difficult time with all the Covid restrictions but the staff have been so kind in arranging video calls and
window visits. They now do Lateral Flow Tests on visitors to ensure the home stays Covid-free.

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Review from K H (Stepdaughter of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always made to feel welcome, nothing is too much trouble for them. Always happy to pass on a message to our relative and will phone with any update and keep me informed of any necessary information they feel we need to know.

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Review from Helen S (Daughter of Resident) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad (age 91) was admitted to Rowallan House in June 2021 on discharge from hospital as Mum could no longer cope with his dementia at home. The staff are absolutely lovely and nothing seems too much trouble. The house manager and the carer who cares for Dad are brilliant. It has given my mum peace of
mind and they are very good at keeping us informed about Dad. It feels very much like a family home which is just what we were looking for.

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Review from Dave W (Son of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff who have been looking after my father for over two years. An advantage in Rowallan is that the staff are always the same - the continuity of having regular staff is comforting for my father and we have the confidence that we know the staff to contact and provide more of a family
than just temporary staff.

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Review from H H (Daughter of Resident) published on 30 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and treat my mother with dignity and respect. Her concerns are listened to and an attempt is made to address them.

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Review from Nancy S (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that Rowallan House is an excellent care provider. It is very homely and welcoming. The staff are always obliging and friendly, ditto the management. I could now wish for a better place for my mother.

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Review from Susan R (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2020-21 has been a difficult year and the fact that Mum is alive, well and cheerful at 101 and has so far survived a global pandemic is a testament to the love and diligent care shown by all Rowallan staff. Mum has deteriorated quite a bit during the year but at every stage, all the staff have risen
to the challenge and Mum is still very much herself. It's good to know they treat her as a person with a life history and not as a resident. Care has also been shown to the family: staff kept us up to date and facilitated contact even in that dark period when in-person visiting was not allowed. That was an additional burden that everyone took on with sympathy and courtesy. We cannot thank Rowallan enough.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Rowallan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Rowallan House is calculated as follows: ( (95 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rowallan House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (4)

Carly

Carly

Job Title: Activities Co-ordinator

Joined: 2017

Carly was employed as an activities co-ordinator back in 2017 and from that time she has put her heart and soul into making the residents life fun and connecting to them in a special and heart endearing way.
As the activity co-ordinator she plans the many daily activities we arrange for all our residents within Rowallan House, along with getting the Carers and residents families involved with our activities.  Her role demands high levels of imagination and versatility. She is always able to ‘think on her feet’, adapting to someone’s needs
Her goal with every resident is to ensure that they don’t feel that their life has changed too dramatically by moving in to our home.  She throws herself into using all she knows about the person, their interests, what comforts them if they get upset. Carly believes in our goals and says if someone has only participated in activity for a short time that day, it will have made a positive difference to their general wellbeing.


Wendy

Wendy

Job Title: Head Chef

Joined: 2014

Wendy has been displaying her culinary skills with us for over 5 years now and cooks delicious dishes for all our wonderful residents.


Nassim

Nassim

Job Title: Senior Care

Joined: 1999

Nassim has been with us for over 20 years and always has a cheery smile and there is never enough that she can do for the residents. There isn't a calmer person you will meet. The residents love her and she is part of the long term success of Rowallan House.


Elvis

Elvis

Job Title: Registered Manager

Joined: 2013

Elvis strongly believes that we are privileged to be working in the residents’ home and that we should treat each and every one of them like a member of our own family. He strives each day to inspire the team to provide outstanding care in everything they do.


Frequently Asked Questions about Rowallan House

What types of Care is Rowallan House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rowallan House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rowallan House have?

There are 41 Single Rooms.

What are the Facilities & Services at Rowallan House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rowallan House to the centre of Romford?

2.7 mile(s) as the crow flies, distance by road may be significantly further.