Rowallan House

17 Little Heath, Chadwell Heath, Romford RM6 4XX
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9.6 44 Reviews
  • Rowallan House, Romford
Rowallan House is a traditional family care home with a unique atmosphere of its own.

With over 39 years experience in providing exceptional care for the elderly it enjoys an enviable reputation within the local community with most of its referrals based on personal recommendations.

As an organisation, Rowallan is committed to offering degrees of care, support, and assistance appropriate to individual’s needs, ensuring the individual's right to dignity, respect, choice and control over their own lives.

Why Rowallan?

Rowallan offers a range of services tailored to individual residents within an informal, traditional and homely setting, carried out by a team of long-serving dedicated and caring staff. They provide long and short term care including respite care and also have a fantastic new daycare centre.

They provide an environment in which the resident can live without compromising any of their rights as a citizen, whilst receiving the continuing professional care and support for their individual needs and capabilities.

They facilitate a preferred placement of care policy which ensures personal choice and person-centred care.

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Care Provided by Rowallan House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Marina Stack
  • Person in charge
  • Elvis Ngu (Manager)
  • Admission Criteria
    • Private and all Borough Placements welcome
    • Ages 60+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking


Rowallan House Reviews (44)

Total of 44, showing 21-40
9.6

Rowallan House has a Review Score of 9.6 (9.643) out of 10, based on 12 reviews in the last 2 years. Over all time Rowallan House has 44 reviews.

Overall Experience

  • 31
  • 12
  • 1
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Date Published

44
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Review from Christine O (Respite Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into respite care for two weeks. This was her, and my first experience with care homes. It was chosen for us by her social worker as I am out of this area and didn’t have any knowledge to draw on.
I can honestly say they looked after her extremely well. Staff were always polite, and upon
my visits, I witnessed first hand their care and attention for their patients. Thank you for making this very difficult time for myself and mum an experience we are very grateful for. 10 out of 10 Rowallan House! Many thanks for your help, in particular the manager, for his patience with us keep changing the dates of her visit!!

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Review from L C (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very clean and modern. The staff I find are always very pleasant and helpful.
I feel I could ask for their advice about anything to do with my mother and they would help.
My Mum, unfortunately, is too ill to appreciate their care but I appreciate it and feel she is in safe hands. I
think a lot of the staff and the care they take of my Mum.
Thank you to all of them.

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Review from W W (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowallen House have made my mum's stay comfortable/reassuring. She moved room to downstairs looking on the garden. Communication is reasonably good when an emergency happens (falls, illnesses). Staff are lovely and put themselves out to give an extra mile.
I would not like to see mum anywhere else,
this is a unique place to be cared for.

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Review from A L (Son of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rowallan House is an excellent, well-run home.
My mum has been in this home for 3 months and has been shown nothing but love and dignity and respect. Great place.

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Review from M G (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Rowallan for 12 months - the care she receives is excellent.
The manager is excellent and always happy to make time for the family to discuss anything we wish.
The carers are all great - it has always felt a home from home which is very special for us and mum.

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Review from Donna M (Daughter-in-law of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager has taken over Rowallan House has improved considerably. The staff seem happy and motivated and this has an effect on the overall atmosphere.
My father-in-law is looked after and cared for with dignity and respect. The home is warm and relaxed and welcoming at all times. The
staff are friendly and approachable and I would recommend Rowallan House to anyone that is considering a care home for a loved one.

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Review from Kathleen S (Wife of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The nursing home has looked after my husband for 3 1/2 years. The staff have been excellent and caring and professional in their jobs. At the nursing home there is a good team of workers who help my husband in dressing, bathing and putting him into bed at night.

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Review from Derek G (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife noticed an advert for Rowallan House and my mum took up residence shortly after. My wife died during that year and now 5 years later, mum has died in July of this year. Mum was virtually blind but sound of mind and the activities provided by the care home helped in keeping her mind active. She
remembered most of the words of the old music hall songs and the regular parties at the home gave her the opportunity to sing which she enjoyed very much. Getting dressed each day in her day clothes was beneficial as when she was in her own home, she invariably kept her night clothes on all day. Her room was always clean and tody, her clothing when laundered in the home were replaced in one of her two wardrobes.

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Review from John S (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Rowallan House for 5 years. She had early stage dementia when she first entered Rowallan House. Prior to becoming a resident, she had three accidents in her own home. She no longer felt safe there. Without a doubt, her time in Rowallan House extended her life. She was very
happy there, very well looked after and she felt safe. The house has excellent facilities, the rooms are clean and the management and staff are very professional.

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Review from J K (Brother of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring environment. My sister was treated with great care and consideration. The management were extremely efficient and coped well with what could be difficult situations concerning the elderly.


The care and wellbeing of the residents was always at the forefront of their thoughts and actions.


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Review from Edward H (Son of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into Rowallan House 2 1/2 years ago. Throughout that time she was cared for and looked after by the staff and management team superbly. Their reassurance and approachability was consistent whenever we had a problem or issue. In the last few weeks of my mother's life, everything was
geared to making her comfortable for which my family and I will be eternally grateful.

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Review from C S (Son of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Rowallan House in May 2015. From the very beginning, it became apparent that the care shown to the residents by the staff was exceptional. My mother had been diagnosed with Alzheimer's and the patience and understanding of all the staff meant that she was stimulated and happy. As
my mother's health deteriorated and she was eventually placed into palliative care the staff's kindness and consideration not only to Mum but to our family as well was outstanding. Our mother was able to pass away with dignity and love thanks to all the staff. Their kindness will always be remembered.

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Review from S H (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home to be clean and organised. The residents were treated with dignity and respect and were well looked after. The staff were very friendly and caring.

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Review from Michael F (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into this care home at the age of 98. She was very happy and content here. She was encouraged to bring personal items with her such as photos, ornaments etc. She found the staff very friendly and obliging in doing things for her. I arranged a birthday party with the help of management for
mum's 99th. Inviting all the family, staff and residents. In her final days, the care she received was outstanding. The staff could not do enough for her and made her very comfortable until she passed away. If I needed to go into a care home now, this one would be my first choice.

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Review from Patricia G (Friend of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied that care and consideration are uppermost in the mind of all staff.
The premises are bright and well looked after.
The staff are willing to talk about the care of residents and take note of any concerns you may have.
There has been a recent change of management and this has been well
managed.
A new activity worker has been appointed and a good program of events is published.
There is a good atmosphere of care and safety.

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Review from Ian C (Son of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with how Mum was looked after. She was always clean and generally very happy and laughing when we visited. A well-run care home.

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Review from Victor F (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (96) has been a resident for the past three years and visit usually three times a week. During this time, I have always found the staff professional, polite, cheerful and friendly. Recently, dementia has made my father really bad tempered and difficult to manage but all the staff take this
in their stride. The whole site is kept scrupulously clean and the maintenance man attends to every DIY type job quickly and well. Any time our experience of an 'old people smell', it is cleaned as soon as mentioned. Overall, if I needed a care home, this is the one for me. There is a lovely garden, secluded, lawned with plenty of greenery. I love taking Dad out there in his wheelchair.

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Review from Michael G (Husband of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home with the emphasis on "care".


Management is always "on the ball" and staff are polite, prompt and very caring. My wife is always clean and comfortable. Her needs are all catered for. Her room is clean and cosy. Her laundry is handled with care and I have no hesitation

in recommending Rowallan House to anyone and everyone.

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Review from Susan L (Daughter of Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are supportive and aware of residents' needs. My Mother relates extremely well to all staff and is always clean and well fed. I am always kept informed of her condition, i.e. doctor's visits. My sister and I have a good friendly relationship with all the carers/staff who are always approachable.

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Review from Nicola L (Granddaughter of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is looked after really well at Rowallan House. She has had a new lease of life in the home, having weekly haircuts & having her nails done.
The staff are so caring for all her and the other residents' needs. My nan eats so well now with the great food she is given throughout the day and I am
so impressed with the overall appearance of the home.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Rowallan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Rowallan House is calculated as follows: ( (95 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rowallan House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (4)

Carly

Carly

Job Title: Activities Co-ordinator

Joined: 2017

Carly was employed as an activities co-ordinator back in 2017 and from that time she has put her heart and soul into making the residents life fun and connecting to them in a special and heart endearing way.
As the activity co-ordinator she plans the many daily activities we arrange for all our residents within Rowallan House, along with getting the Carers and residents families involved with our activities.  Her role demands high levels of imagination and versatility. She is always able to ‘think on her feet’, adapting to someone’s needs
Her goal with every resident is to ensure that they don’t feel that their life has changed too dramatically by moving in to our home.  She throws herself into using all she knows about the person, their interests, what comforts them if they get upset. Carly believes in our goals and says if someone has only participated in activity for a short time that day, it will have made a positive difference to their general wellbeing.


Wendy

Wendy

Job Title: Head Chef

Joined: 2014

Wendy has been displaying her culinary skills with us for over 5 years now and cooks delicious dishes for all our wonderful residents.


Nassim

Nassim

Job Title: Senior Care

Joined: 1999

Nassim has been with us for over 20 years and always has a cheery smile and there is never enough that she can do for the residents. There isn't a calmer person you will meet. The residents love her and she is part of the long term success of Rowallan House.


Elvis

Elvis

Job Title: Registered Manager

Joined: 2013

Elvis strongly believes that we are privileged to be working in the residents’ home and that we should treat each and every one of them like a member of our own family. He strives each day to inspire the team to provide outstanding care in everything they do.