Rowallan House

17 Little Heath, Chadwell Heath, Romford RM6 4XX
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9.6 44 Reviews
  • Rowallan House, Romford
Rowallan House is a traditional family care home with a unique atmosphere of its own.

With over 39 years experience in providing exceptional care for the elderly it enjoys an enviable reputation within the local community with most of its referrals based on personal recommendations.

As an organisation, Rowallan is committed to offering degrees of care, support, and assistance appropriate to individual’s needs, ensuring the individual's right to dignity, respect, choice and control over their own lives.

Why Rowallan?

Rowallan offers a range of services tailored to individual residents within an informal, traditional and homely setting, carried out by a team of long-serving dedicated and caring staff. They provide long and short term care including respite care and also have a fantastic new daycare centre.

They provide an environment in which the resident can live without compromising any of their rights as a citizen, whilst receiving the continuing professional care and support for their individual needs and capabilities.

They facilitate a preferred placement of care policy which ensures personal choice and person-centred care.

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Care Provided by Rowallan House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Marina Stack
  • Person in charge
  • Elvis Ngu (Manager)
  • Admission Criteria
    • Private and all Borough Placements welcome
    • Ages 60+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking


Rowallan House Reviews (44)

Total of 44, showing 41-44
9.6

Rowallan House has a Review Score of 9.6 (9.643) out of 10, based on 12 reviews in the last 2 years. Over all time Rowallan House has 44 reviews.

Overall Experience

  • 31
  • 12
  • 1
  • 0
  • 0

Date Published

44
3
10
12
32

Review from J J (Daughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff approachable and supportive, although I can appreciate the difficulties they encounter on a daily basis. They are adaptable to individual needs of residents, allowing them to have personal choice of where they spend their time.

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Review from Linda K (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault the care my mother receives at 'Rowallan House'. She is bedridden and nothing is too much trouble for any of the staff. They are attentive, sympathetic and understanding of her limitations. I am kept well informed of her condition i.e. visits from GP. Both my sister and I have a good friendly
relationship with carers and other staff. The door is always open to us.

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Review from J H (Daughter of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother relates well to all the staff who are very friendly. She is always clean and well fed. She has been in the home for 4 years and has always been happy there.

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Review from Shirley F (Daughter-in-law of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff always diligent, aware of residents needs and safety and support. Staff take time to speak to residents separately if they are unhappy/unwell any one day.
Any minor incident is reported to family instantly.
All strive to meet everyone's needs which are very wide scoped. Home is regularly
being cleaned, very rarely experience incontinence smells which are unavoidable but staff are very quick to rectify.
Annual summer party put on for all and everyone enjoys it. Many activities done throughout the year for those who want to take part.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Rowallan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Rowallan House is calculated as follows: ( (95 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 143 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rowallan House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (4)

Carly

Carly

Job Title: Activities Co-ordinator

Joined: 2017

Carly was employed as an activities co-ordinator back in 2017 and from that time she has put her heart and soul into making the residents life fun and connecting to them in a special and heart endearing way.
As the activity co-ordinator she plans the many daily activities we arrange for all our residents within Rowallan House, along with getting the Carers and residents families involved with our activities.  Her role demands high levels of imagination and versatility. She is always able to ‘think on her feet’, adapting to someone’s needs
Her goal with every resident is to ensure that they don’t feel that their life has changed too dramatically by moving in to our home.  She throws herself into using all she knows about the person, their interests, what comforts them if they get upset. Carly believes in our goals and says if someone has only participated in activity for a short time that day, it will have made a positive difference to their general wellbeing.


Wendy

Wendy

Job Title: Head Chef

Joined: 2014

Wendy has been displaying her culinary skills with us for over 5 years now and cooks delicious dishes for all our wonderful residents.


Nassim

Nassim

Job Title: Senior Care

Joined: 1999

Nassim has been with us for over 20 years and always has a cheery smile and there is never enough that she can do for the residents. There isn't a calmer person you will meet. The residents love her and she is part of the long term success of Rowallan House.


Elvis

Elvis

Job Title: Registered Manager

Joined: 2013

Elvis strongly believes that we are privileged to be working in the residents’ home and that we should treat each and every one of them like a member of our own family. He strives each day to inspire the team to provide outstanding care in everything they do.