The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
Parkview has a Review Score of 9.8 (9.756) out of 10, based on 17 reviews in the last 2 years. Over all time Parkview has 46 reviews.
Review from M D (Husband of Resident) published on 8 August 2024
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you for your positive review, we appreciate your feedback, it means a lot to us. The team do their best they can to ensure that your wife and the other residents in our care are well looked after with compassion.
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Review from Susan R (Daughter of Resident) published on 18 June 2024
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you for taking the time to provide us with a review, much appreciated. I am pleased to hear that you are very happy with the care and support that we are providing your mum at Parkview. Thank you for your ongoing support in this effort.
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Review from L S (Niece of Resident) published on 28 May 2024
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you so much for such positive feedback, the team endeavour to do their best and to consistently treat each resident under our care with love. The team appreciate your support in ensuring that your aunt is well and happy
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Review from S O (Daughter of Resident) published on 23 May 2024
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you so much for sparing the time from your busy schedules to give us such a positive review, it means a lot to the team. Thank you to you and the rest of the family for giving us the opportunity to support your Mum and entrusting her in our care, it is an absolute pleasure to have Mum with us and the team too appreciate the transformation that has occurred since Mum has been with us and it is a joy to see. Thank you for your support too it has enabled us to support Mum better.
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Review from David G (Son of Resident) published on 15 December 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you so much for such a touching review and thank you for giving us the opportunity to support Mum, she has settled well and seems really happy. Thank you for your support in settling her. The team take pride in getting to know everyone really well and supporting them accordingly in the best they can.
Thank you again.
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Review from Raymond S (Husband of Resident) published on 20 November 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you very much for such a touching review and appreciation of the staff Team at Parkview, who take it in their stride with a smile to do the best they can for your wife and all the rest of the residents in their care. Your feedback is much appreciated and goes a long way. Thank you, too, for the daily support that you provide us in supporting your wife; it means a lot to us. We will endeavour to continue to do our best for her. Kind Regards
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Review from K O (Son of Resident) published on 18 October 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you very much for taking the time to give us a review, we value your feedback to enable us to improve on what we are doing well and what we need to improve on. The team enjoy and take pride in keeping residents engaged and happy, it was also lovely to see how Dad quickly built good relationships and rapport with other gentlemen at the home, they always seemed happy interacting, sharing stories and experiences and enjoying each other's company. Dad and the rest of the family are always welcome, even to drop by.
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Review from S F (Daughter of Resident) published on 4 October 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you so much for such a touching review of the staff team and the service, Mum was a joy to care for and will be missed by all. Thank you for your support in looking after Mum, please be no stranger. We would also like to express our most sincere gratitude for the lovely ice cream treat from the ice cream van that was thoroughly enjoyed by all staff and residents. Thank you.
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Review from V Y (Daughter of Resident) published on 25 September 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Hello, thank you so much for your lovely review, it means a lot to the team. Your dad is great to support, it is always lovely to see him join in the signing with his professional musical voice and thank you too for always bringing Mum along to join in with some of the activities. This clearly continues to enrich both their lives and it is a delight to see. Thank you.
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Review from Jo E (Regular Volunteer) published on 25 September 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you so much for taking the time out of your busy schedule to provide such an encouraging review for the team at Parkview, this is highly appreciated. Thank you for such a priceless contribution your regular church services provide to the residents and staff at Parkview towards their spiritual well-being. You enable them to continue to practice their religious beliefs in the comfort of their own home/workplace, which is essential to their holistic well-being. The services are always interactive and thoroughly enjoyed by all, we can't thank you enough!
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Review from S M (Niece of Resident) published on 18 September 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
On behalf of team Parkview, thank you so much for such an encouraging and boosting compliment. The whole team were excited about celebrating your aunt's 100th Birthday with her and your selves the family and everyone wanted to ensure that it was thoroughly enjoyed by your aunt and all who attended. Thank you too to the entire family for the ongoing support provided in ensuring that we got it right for her and thank you for gracing the occasion which contributed to the success of the day, it meant a lot to us. Warmest regards.
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Review from Christine B (Daughter of Resident) published on 6 September 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you for having taken the time to give us such touching feedback. Your mother-in-law is a delight to look after as she always has a ready smile, likes to interact with staff and joins in with activities. The Activities team and the Team at large do a great job of ensuring that your loved one is engaged in activities she loves and chooses to engage in. The team recognise that relatives living abroad or far from Parkview benefit from catching up with what their loved ones are engaged in through our social media page. Your feedback is greatly appreciated and will be shared with the team. Thank you.
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Review from S B (Cousin of Resident) published on 6 September 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you so much for having spent your precious time to give us such positive feedback, it is an honour to support your relative at Parkview, and thanks for having given us the opportunity to do so. Your feedback is much appreciated and means a lot to us; it will be cascaded within the team. We take pride in offering a friendly warm welcome to all our visitors and relatives and in our day-to-day delivery of care and support to the residents at Parkview. Thank you.
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Review from J S (Wife of Resident) published on 5 September 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you so much for such heartwarming feedback. It is great to hear that your first impressions of feeling cared for were born out when your husband spent the week with us. We are also happy to hear that you were able to have peace of mind that he was in the right place and that he enjoyed his stay with us. I must say he settled in very well very quickly and was clearly feeling at home. Your feedback will be cascaded to the team. Thank you. Please be no stranger!
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Review from B G (Wife of Resident) published on 19 June 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you for your feedback, much appreciated. We are pleased to hear that you find the care we provide for your husband excellent, the team at Parkview endeavour to ensure dignified and person centred care is provided for all the individuals that they support. We will share your review with the team. Thank you.
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Review from S J (Daughter-in-law of Resident) published on 15 June 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you for your lovely feedback. We are pleased to hear that you feel well-informed and that you feel your mother-in-law is provided with excellent care. We pride ourselves on our quality of care and well being of our residents. We will share your feedback with the team staff and again thank you for your kindness.
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Review from Donna S (Daughter of Resident) published on 15 June 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you for your kind words, we will share this lovely feedback with the team. It's an honour to be able to look after your Dad, feel free to pop in for a chat and coffee when you can.
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Review from Philip K (Son of Resident) published on 2 February 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you for having taken out the time to give us feedback about Mum's experience at Parkview, much appreciated. Thank you too for the observation and suggestion made in regards to the communal area arrangements on the unit, all taken into consideration. Thank you.
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Review from C B (Daughter of Resident) published on 2 February 2023
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Dear C B, thank you so much for such positive feedback both about the service provision at Parkview and most importantly for Mum's homely and person-centred experience at the service. This has been well received by the whole team at Parkview and those on her unit. Thank you for having chosen Parkview and for having given us the opportunity and honour to look after Mum. From our point of view, it has been great teamwork with you and the rest of the family in meeting Mum's needs and ensuring her well-being and the best possible outcomes. Warmest regards.
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Review from Kevin H (Son of Resident) published on 22 December 2022
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Reply from Margaret Atiror, Home Manager Parkview at Parkview
Thank you for having taken time to give us such a positive and encouraging review here and thank you too for the ongoing appreciation that you as a family continue to express to us when you visit or call, it means a lot to the team and keeps us going. Thank you for the honour and privilege you have afforded us to support and look after Dad, it is evident in interacting with him daily that he is very happy and at home at Parkview. The team at Parkview also appreciate the prompt responsiveness from you all as a family as this enables us to achieve the best possible outcomes for him. Thank you.
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The Review Score of 9.8 (9.756) out of 10 for Parkview is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.756 for Parkview is calculated as follows: ( (154 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.756
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Parkview is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Oct 2019
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Job Title: Registered Home Manager
Joined: 2025
Registered Home Manager