Rutland House

67 All Saints Road, Sutton SM1 3DQ
Submit a Review
9.7 31 Reviews
  • Rutland House, Sutton
Rutland House is a family-run care home specialising in dementia care, dedicated to providing a warm, homely atmosphere in a comfortable and safe environment whilst encouraging and supporting residents' independence.

All care staff are trained at NVQ Level 2, in dementia care and are dedicated to providing high standards of person-centred care for residents. A weekly schedule of activity includes; reminiscence therapy, music therapy with a professional musician, chair-based exercises and dance to encourage residents to stay healthy and have fun.

After careful assessment of a resident, with the collaboration of family and loved ones, a person-centered care plan is created to meet the resident’s psychological and physical care needs.

Rutland House Ethos: Dignity – Respect – Independence

Show Rutland House on the Map

Care Provided by Rutland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Rutland House Care Home Ltd
  • Person in charge
  • Donna Konthasinghe (Owner/Manager)
  • Admission Criteria
    • Female only
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Rutland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £815 – £975
    • RESPITE Self-Funded Residential Dementia Care £875 – £995

  • The fee level is dependent on the needs and may vary from the base rate.
  • (these prices are only a guideline, please contact Rutland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Rutland House Reviews (31)

Total of 31, showing 1-20
9.7

Rutland House has a Review Score of 9.7 (9.672) out of 10, based on 10 reviews in the last 2 years. Over all time Rutland House has 31 reviews.

Overall Experience

  • 23
  • 8
  • 0
  • 0
  • 0

Date Published

31
5
6
10
21

Review from Julie D (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so accommodating and will try to do anything to help my mother have a good day. They will even make her fish and chips if she asks for it. The staff always have a smile on their faces even though they do a difficult job. We appreciate how the home cares for my mother. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that you are providing my Mum. She is eating properly cooked meals now. Not long after Mum came to the home you could see the sparkle come back in to her eyes.
Many thanks for all your care from all of our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark B (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rutland House is a caring, calm and supportive environment led by a dedicated and loving team who treat my mother with the respect she needs. I have complete trust and confidence in the team at Rutland and would highly recommend this wonderful home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always been very nice and all residents needs seem well catered for. Always room to park your car and the front door security is very good.
The ladies that work there are also very nice and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra B (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in Rutland House since April 2024. It is a small care home and the property is older style Victorian House which some may found not to appealing. The house is very clean, no smells at all when you walk in the property which many care homes have. There is always many care workers
on hand to help with the residents at all times which I was very impressed with the kindness and patients they show to all including visitors. The rooms have personal things which residents are encouraged to bring to make them feel at home and rooms always kept very clean and tidy at all time. The menu is right for older people and good choice and my mum has put on weight since living there and they have activities during the day as well. My mum is always clean and tidy and if she has any problem they inform me. The most important thing at this home I feel is the care and help they give to all living there. My mum is much more alert and happy since she has been living there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven K (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mum moved into Rutland House in early April 2024. Premises very clean and staff very friendly. My mum has settled in well, she seems very happy and so am I that my mum is being looked after and cared for, which has been a huge worry when she was living alone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kieran O (Son of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Rutland House for over a year now. The staff are very kind, supportive and attentive. I have also seen and heard staff in their interactions with other residents there and I have only ever witnessed patience and kindness. The staff and management are helpful and responsive.
It was,
therefore, disappointing to see the recent inspection which, overall, judged Rutland House as ‘Requires improvement’.
Any inspection process that downgrades an overall rating to ‘requires improvement’ when three of the indicators are recognised as ‘good’ is, by any objective measure, odd. Perhaps it is the inspection process that 'requires improvement'.
Either way, if you’re considering Rutland House for a loved parent or relative please read beyond the ‘Requires improvement’ headline. That’s certainly not my experience. I’m able to relax, safe in the knowledge that my mum is well cared for with kindness and understanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been in Rutland House for one year. We are absolutely delighted with the standard of care that Mum has received; she is happy, content and thriving. Each time a carer comes into her room, she takes their hand and tells them how lovely they are - this is so reassuring. We visit several
times each week and can see that Mum is eating well, she is always clean, has her clothes changed daily and is fully supported with all her toileting needs.
Communication with the Manager is excellent; she responds quickly to any queries and keeps us fully informed about any changes in Mum's health.
The home itself is quite dated, but this is more than made up for by the caring staff and family-oriented ethos that you can feel as soon as you enter.
We were very disappointed to see that the recent CQC inspection gave an overall rating of 'requires improvement' this is certainly not our experience. We wouldn't want Mum to be anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Granddaughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan's been at Rutland House Care Home she’s been well looked after, staff are very good to her and she comments on how lovely they are to her. My nan is content and happy which is the most important thing for us to see.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice P (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we were concerned about Mum going into a care home.
Mum settled well despite not wanting to leave home.
I cannot praise the entire staff team enough for the nurturing and empathetic care they give to the residents.
My mother would constantly say how lovely the staff were.
She also enjoyed
the food.
Thank you Rutland House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Granddaughter of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very worried and upset when we could no longer manage Nan’s care at home but all our concerns were put to rest when Nan settled so well and quickly in to Rutland House. She is very happy there and tells us every time we visit about how everyone is lovely to her. She eats well and always looks
clean and well cared for. The staff and management are very gentle and caring and have been very supportive of our family while we are also caring for our sick father. It has been a huge help knowing Nan is happy and settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Niece of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy and well looked after. She has settled in well and despite being very frail with poor quality of life she has been given as much assistance as possible to help her live more comfortably and for her needs to be met on a daily basis. The standards in the home are excellent and the
staff are all amazing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Husband of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a private care home and they are dementia specialists. All the staff are competent and caring. There are two carers in particular who are very good with my wife. The food standards are high. All aspects of the running of the care home are first class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Warren J (Aunt of Resident) published on 20 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind. During covid, they have taken extra care. They have lots of things to do there if any problems are notified at once.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert C (Nephew of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunty is very happy in the home. They are very caring and keep her clean. Due to Covid and being unable to visit, they have kept us updated on her condition and are even sending photos. The staff at this care home treat us as family as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen C (Niece of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty is very happy in the home and says they are all so caring and look after her well. They were very good at updating us during the Covid-19 pandemic when we couldn't go to visit and they regularly send us photos of my aunty as all her family live away. At the moment my aunty is very ill so they
have let us visit her anytime we can as we live in Wales. Whenever we have visited my aunty always looks clean and well dressed and it is obvious she is well looked after. The home is like a home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Niece of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A small care home where residents and staff are like a family. There is well-kept outside space with comfortable seating and shade. During the pandemic management was proactive and all residents remained safe. This was very important to us as a family. There is a wide range of activities such as pet
therapy, music group, reminiscence art and craft, pilates and bingo outside the pandemic. During fine weather, residents can enjoy tending raised flower and vegetable beds.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Husband of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is an interim respite resident. Rutland House has been so good in enabling my wife to settle in. They have been very supportive of me and my family. The staff are excellent and I feel that she is now receiving the correct care for her condition.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve H (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a very difficult time for my family and I, the team have been amazing. The staff are always lovely and helpful, the director goes above and beyond to keep us updated. Would strongly recommend. The team is great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula S (Daughter of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who work in this care home have given nothing but support and care to my Mum and our family.
They have been amazing with communication and giving us regular updates with my mum's care, also any external issues that need organising. The care workers work incredibly hard and I can only imagine
how difficult it can be. They always have a smile on their face and are really friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Rutland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Rutland House is calculated as follows: ( (85 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 119 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rutland House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Rutland House

What types of Care is Rutland House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rutland House provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Rutland House have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Rutland House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rutland House to the centre of Sutton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.