Rutland House

67 All Saints Road, Sutton SM1 3DQ
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9.7 31 Reviews
  • Rutland House, Sutton
Rutland House is a family-run care home specialising in dementia care, dedicated to providing a warm, homely atmosphere in a comfortable and safe environment whilst encouraging and supporting residents' independence.

All care staff are trained at NVQ Level 2, in dementia care and are dedicated to providing high standards of person-centred care for residents. A weekly schedule of activity includes; reminiscence therapy, music therapy with a professional musician, chair-based exercises and dance to encourage residents to stay healthy and have fun.

After careful assessment of a resident, with the collaboration of family and loved ones, a person-centered care plan is created to meet the resident’s psychological and physical care needs.

Rutland House Ethos: Dignity – Respect – Independence

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Care Provided by Rutland House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Rutland House Care Home Ltd
  • Person in charge
  • Donna Konthasinghe (Owner/Manager)
  • Admission Criteria
    • Female only
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Rutland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £815 – £975
    • RESPITE Self-Funded Residential Dementia Care £875 – £995

  • The fee level is dependent on the needs and may vary from the base rate.
  • (these prices are only a guideline, please contact Rutland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Rutland House Reviews (31)

Total of 31, showing 21-31
9.7

Rutland House has a Review Score of 9.7 (9.672) out of 10, based on 10 reviews in the last 2 years. Over all time Rutland House has 31 reviews.

Overall Experience

  • 23
  • 8
  • 0
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  • 0

Date Published

31
5
6
10
21

Review from Richard T (Son of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother went to the home in January 2011. Since then her care has been exemplory. She has alzeimers and therefore incapable of caring for herself. She has been content, well cared for and as happy as her condition will allow.. I am absolutely content with the standard of care she has had.

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Review from Pauline R (Stepdaughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and caring care home. We are able to visit at any time and the staff are always very nice.

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Review from Steph (Niece of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the care of staff whenever I visit. I live a long way away so it is not really extremely likely I would recommend Rutland House but would if I knew anyone locally. I visit without warning and it is evident how caring the staff are. There are several activities organised each
week and residents enjoy taking part. Indeed today my aunt would rather continue her art course than talk to me in the other room.!
The facilities are homely and well run. My aunt falls easily and care is taken to sees she is supervised when on the move. There is a good choice of food and my aunt is drinking and eating well. She tells the family she loves it. Personal care is good. Her hair is well cut and styled and she loves it when she gets a manicure. She is always neat and tidy.
Her room contains personal. Touches from home. We are confident she is safe and well cared for.

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Review from Leslie (Nephew of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rutland House Care Home looked after my relative extremely well during and after a fall that led to a partial hip replacement.

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Review from Daphne M (Friend of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I try to visit my neighbour once per week and each time she is very happy to see me but never shows unhappiness when she tells me it is time for my departure! Each resident is treated with respect and patience. The home ensures the residents and their clothing are spotless. The bedrooms are comfortable,
tidy and clean, and the food is excellent. Entertainment is provided several times per week. I have also been invited to two parties so far which have given a lot of enjoyment and the buffet, excellent.


I obviously cannot comment on the medical side.


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Review from Doreen W (Friend of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a friend and neighbour and she needed care and attention which I think that this care home is giving her. Me and friends visit every week and the staff make us feel very welcome and this is what we are very happy with.

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Review from S A (Son of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very hard working and very helpful. Taking great care and pride in caring.

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Review from Teresa W (Daughter-in-law of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would have no hesitation in recommending Rutland House residential home to anyone. My Mother-in-law is very well looked after and very safe, which gives me great peace of mind.
The home is very well run and the staff are wonderful and caring.

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Review from Mandi M (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is "home from home" for mum.
She has been here for 10 years. She is treated like a family member. Everyone cares and all her needs are met.
The owners and staff go above and beyond.

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Review from Alison R (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Rutland House for 7 months. From the outset, I have been impressed with the level of care, attention to detail, concern about wider family (my father) and genuine desire to make my mum happy. My mother has a spacious, sunny room which is always clean. The staff are friendly
and caring, many have been carers for some time there. Whenever there is a need for a discussion the manager sends me a text or a call. I have complete confidence in their ability to take care of my mother.

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Review from Philip S (Son of Resident) published on 12 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been there now for 2 and a half years and is very happy there. Unfortunately my father had a short stay in hospital a few weeks ago. The manager/owner of Rutland House went along several times the to the hospital to visit my father who was very happy to see her as was I. On release from
hospital Rutland House have laid on all the extra facilities and support that my father has needed they have been fantastic. The management and staff are amazing with their care and support they give not only to my father and all the other residents but also to the families of the residents. This is an excellent care home.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Rutland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Rutland House is calculated as follows: ( (85 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 119 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rutland House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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