Ryelands has a Review Score of 9.8 (9.765) out of 10, based on 23 reviews in the last 2 years. Over all time Ryelands has 42 reviews.
Review from Heather D (Daughter of Resident) published on 25 February 2025
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Many thanks for your kind review of Ryelands. I can assure you that we continue to work in line with our behavioural framework and values to ensure residents are treated with respect and dignity.
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Review from M O (Daughter of Resident) published on 13 February 2025
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Many thanks for your review of Ryelands, staff environment and atmosphere. My team and I will continue to strive to deliver the best possible care and serene environment for the benefit of the residents.
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Review from Edith W (Daughter of Resident) published on 31 January 2025
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Review from Jules B (Son of Resident) published on 31 January 2025
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Thank you for your review. Please be reassured that during the summer months our heating is virtually off as it is automatic and would not come on except if it hits a very low temperate. We realise that the heating could be hot for others but most, if not all the residents, prefer it as they have very thin skin and get cold easily. I will continue to review the heating situation and ensure that it is comfortable for all.
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Review from Janet J (Friend of Resident) published on 31 January 2025
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Many thanks for your very kind review of our service, not only the physical care but the emotional and social care we provide including our environment and we facilitate the continuous building of relationships. This type of review spurs us to continue to give our best so that the holistic well-being of individuals is met.
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Review from R S (Daughter of Resident) published on 31 January 2025
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Review from A T (Niece of Resident) published on 30 January 2025
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
What a way to review our continued effort towards reenabling individual residents to maintain their independence; we strive to ensure we provide support and care for individuals in a person-centred way and we hope to continue to improve our practice and service.
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Review from Lee T (Son of Resident) published on 30 January 2025
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Thank you for your review and I want to reassure you that at MHA Ryelands our care does not stop in our home, we ensure that we continue to provide care for our residents in hospital by visiting them and supporting them however we can.
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Review from S O (Daughter of Resident) published on 30 January 2025
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Thank you for your honest review of our effort, and practice. We hope to continue to work with our partners to ensure the best for individual residents as well as our duty towards ensuring that each and every one of them lives later life well.
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Review from Ian B (Son of Resident) published on 30 January 2025
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Many thanks for your heart-warming review of our home, environment, staff, and service delivery. We promise to continue to improve to ensure the residents truly live later lives well.
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Review from Ian L (Husband of Resident) published on 30 January 2025
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
I want to thank you for your kind review of our service and practice, we promise to continue to improve on our service provision and delivery.
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Review from Alison T (Daughter of Resident) published on 30 January 2025
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Many thanks for your brilliant review of our service and practice at Ryelands. This type of review motivates us to continue to give our utmost best.
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Review from M M (Daughter of Resident) published on 22 October 2024
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Thank you very much, it was our pleasure and privilege to care for your mum who we dearly cared about. I will ensure my team is aware of your kind words about their care so that it will continue to foster renewed motivation to ensure best possible care for those in later life.
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Review from Christine M (Sister-in-law of Resident) published on 21 October 2024
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
What a wonderful review of our holistic practice you have provided. Thank you very much; this type of review only spurs us to continue to provide service to those in our care so that they can benefit actively from our mission of enabling people to live later life well.
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Review from P V (Respite Resident) published on 18 June 2024
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Many thanks for your candid review of Ryelands, we appreciate your kind review and we promise to work on the areas you identified that we need to improve on by ensuring that this review is discussed at our next staff meeting so that there could be lessons learned.
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Review from L D (Daughter of Resident) published on 15 April 2024
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Many thanks for your review of Ryelands and I reassure you that in line with MHA values, management and staff ensure that we support our residents and relatives as much as we can to ensure their stay is sufficiently homely and peaceful and above all to become part of the Ryelands community.
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Review from Colin E (Son-in-law of Resident) published on 11 March 2024
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Many thanks for your review of Ryelands. I am delighted to hear your kind words and we strive to continue to make Ryelands the best care home and is more of a home-from-home for our residents.
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Review from Peter P (Husband of Resident) published on 7 March 2024
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Many thanks for your review of our service, I am happy to hear that cleanliness is very good and I promise to continue to improve interaction between staff and residents in the home, as you have pointed out. Following on from this compliment as well as the constructive feedback, we have made arrangements to meet to discuss your specific concerns in detail as we take all concerns seriously and always strive to ensure our residents receive the best possible care at all times.
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Review from B H (Daughter of Resident) published on 7 March 2024
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
Many thanks for your kind review of our service and practice. It is great to hear the review of our practice and we promise to continue to improve and interact and engage the residents better.
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Review from P W (Daughter of Resident) published on 7 March 2024
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Reply from Solomon-Paul Ekuase, Home Manager at Ryelands
It is great to hear your beautiful review of our service and staff at Ryelands. We try to live our values, which is to treat residents and everyone with respect and dignity.
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The Review Score of 9.8 (9.765) out of 10 for Ryelands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.765 for Ryelands is calculated as follows: ( (216 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 272 Ratings = 4.765
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ryelands is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Dec 2022
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