Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 148 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.

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Care Provided by Sancroft Community Care Ltd- Sancroft Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 62 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Sancroft Community Care Ltd
  • Person in charge
  • Dorota Chrol (Manager)
  • Admission Criteria
    • Via Harrow Social Services and private assessment.
    • Ages 60+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Sancroft Community Care Ltd- Sancroft Hall Reviews (148)

Total of 148, showing 1-20
9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.842) out of 10, based on 61 reviews in the last 2 years. Over all time Sancroft Community Care Ltd- Sancroft Hall has 148 reviews.

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Review from Julie G (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was at Sancroft for 8 years. He originally went there for 2 weeks respite. He liked it there so much he asked if he could move there. We put his name on the waiting list and were lucky to get a place a few months later. He settled in very quickly and took an active part in all the activities
and trips that are arranged at Sancroft. He was looked after very well and thought of some of the staff like family. For us, as a family, it was a great relief to know that he was happy and all his needs were being taken care of 24/7. Sancroft provide fantastic care to their residents and know them well. The staff undergo dementia training with info evenings offered to the families to allow us to have more understanding of what our loved one is going through. I can highly recommend Sancroft to those looking for care for their loved ones.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your thoughts about Sancroft Hall. Your father in law was a lovely resident and he will be greatly missed.


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Review from M G (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sancroft Community Care Ltd- Sancroft Hall for over a year now and is eating well and looking so much better than she did before. The carers are lovely, always helpful, professional and welcoming when I visit. The cleanliness is outstanding and I am happy that my mum is in a safe
environment. I would highly recommend.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write such a lovely review. The Sancroft team is happy to know that you are satisfied with all the care provided to your mother. We will continue to strive to provide care to the highest standards to all of our residents.


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Review from C R (Sister of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my sister is a resident of this facility. The care and attention she receives is of a high standard and I would like to commend the staff, especially the Manager, who took time from her busy schedule to meet with me and discuss the level of care given to my sister. It's clear that
this facility understands the needs of the service users, concerns of family members and provides person centered care with dignity and respect, a quality that's paramount for the well being of my sister and reassuring for our family.
The unit is well maintained and organised and having previously worked and managed similar facilities, I can attest that this unit is well managed. Reception and staff are welcoming and took time to respond positively to any queries and concerns I had. The building is clean and hygienic, again a testament and dedication of staff responsible for the cleanliness of the unit.
Appreciation to management and staff for the excellent care given to my sister.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write such a wonderful review. Sancroft team is happy to know that you are satisfied with all the care provided to your sister. We will continue to strive to provide care to the highest standards to all of our residents.


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Review from Karolina Z (Friend of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional Home Care Services - Highly Recommended.
I cannot express enough gratitude for the outstanding care provided by Sancroft Community Care LTD.
From the moment we engaged their services, the professionalism, compassion and attention to detail were evident.
The caregivers were not only highly
skilled but also genuinely caring, treating my loved one with respect and kindness. They went above and beyond in ensuring comfort, safety, and emotional support. Their personalised approach made a significant difference, providing peace of mind knowing my friend was in capable hands.
Communication with the management team was seamless. They were responsive, attentive to our needs and flexible with scheduling, which made the entire process stress-free. The level of care and empathy demonstrated by the entire team truly sets them apart.
I wholeheartedly recommend Sancroft Community Care Ltd to anyone seeking reliable, compassionate, and professional home care services.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you so much for your heartfelt words, Sancroft team will be very proud to read your review. Our dedicated team takes great pride in providing compassionate care with dignity at the heart and we will continue to provide high quality care to all Sancroft residents.


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Review from Gail P (Niece of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been here for over three years now. Although she didn't want to leave her own home, she settled in quickly, made friends, and enjoys the company and care she receives. I am so impressed with the quality of the care and support my aunt is given, always kind and respectful, and giving her
as much choice and autonomy as appropriate. She celebrated her 95th birthday a few days ago and, to be honest, I'm not sure that she would have been able to had she not come to Sancroft Hall.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to write your review. We are pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be shared with our team. It was an absolute pleasure to arrange and celebrate your aunt's 95th birthday, looking forward to many more to come.


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Review from S H (Niece of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is staying in this facility and she loves it. The events and arrangements are very enjoyable.
She has a lot of fun here with parties and festive joys and entertainment.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your review. We are delighted to hear that your Aunt is happy living at Sancroft Hall.


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Review from F (Regular Volunteer) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, carers are hard-working too. Everything is also very organised.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thanks for your kind words and for giving up your time to volunteer to spend some time with Sancroft residents. It is much appreciated.


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Review from H L (Sister-in-law of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister-in-law has been here for 15 years. With her disability problem, I think she is happy. The food is good, given on time. They organise Diwali and Christmas parties and many more events. So think they pass the days nicely.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review, we are pleased to hear that your sister is happy at Sancroft Hall.


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Review from M R (Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this to be a very good care home. I feel safe, secure, and valued by the staff. The facilities for activities are good and keep me busy. Cooking and cleanliness are excellent. I am able to use the showers and appreciate the laundry service. The food is good and I can make tea or coffee
at most times. I want to thank the staff for making the experience of Sancroft House so good.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

I would like to thank you for taking the time to complete the review. We are so pleased to hear that you are happy in your new home. We will continue to strive to provide care to the highest standards to all of our residents.


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Review from I H (Brother of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy at Sancroft. She has been treated very well and is getting extremely good help. We are very grateful for Sancroft.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your kind words. We are glad to hear that you are happy with all the care support provided to your sister.


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Review from R S (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant home and staff. The staff are professional, friendly, kind, patient, engaging, caring, empathetic and calm. The home is amazing, clean, hygienic, and warm.
A+++!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write your review. Sancroft team will be delighted to read your feedback.


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Review from D M (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were so lucky to have found Sancroft. My Father has been there for more than two years and he is very content.
The staff are wonderful, both the managers and the carers.
They have helped him with everything he needs, from everyday care to arranging medical appointments and transport.
Wonderful.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to leave a review. We are pleased to hear that you and your sister are happy with Sancroft Hall. We will pass on your kind comments to the team.


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Review from S V (Daughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with this place. My Mum is happy here. Thank you very much.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

We are so pleased you are happy with Sancroft Hall and thank you very much for the lovely words- they remind us why we enjoy what we do.


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Review from V I (Son of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sancroft Care Home has assisted me greatly in taking care of my Mother with dementia. Sancroft has been great. They are friendly and always responsive. I have a great relationship with the staff and management of the home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from C H (Niece of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is having all her care and health needs met with good care and compassion, especially as her needs are increasing.
She is very settled and benefits from the consistency of care that the permanent staff give her.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with us. We are truly grateful for your feedback.


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Review from S S (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum looks well, is well looked after and I am happy with all the support the care home is providing.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your valuable feedback. We are thrilled to hear that you are happy with the care and support provided to your mum.


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Review from P N (Granddaughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent around the clock care from staff. My grandmother is very happy here and enjoys so much about this care home - from the food to the medical attention, festive celebrations, to the fun events/entertainment. She feels right at home. She can't compliment the staff enough which puts our minds at
ease. Thank you for looking after my grandmother as your own.
Please try to complete renovations as soon as possible as residents are complaining about mice/rats and noise.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your feedback about Sancroft Hall. We are glad to hear that your grandmother is happy. I can assure you that the home is under regular/monthly pest control service and you are very welcome to check the reports where it state that the home is clear of any rodents.


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Review from R N (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are genuinely very caring and attentive to my mother's needs. She is very happy here and enjoys the company. She compliments the flavourful food and the various programmes that entertain all residents and cater to all different festivities.
However, due to developments taking place at present,
there is a requirement for pest control (mice/rats) which are nibbling food/cardigans in her room.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to submit your review. We appreciate your feedback and are delighted to hear that your mother is happy at Sancroft Hall. I can assure you that the home is under regular/monthly pest control service and you are very welcome to check the reports where it state that the home is clear of any rodents.


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Review from N L (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Sancroft for over 2 years we were very happy with the way my mother was taken care of by the carers and the staff were brilliant. My mother enjoyed the singing and she participated whenever the performers came to the centre.
Thank you Sancroft team.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write your review. The team at Sancroft Hall is happy to know that you are satisfied with with all the care provided to your mother. We will continue to strive to provide care to the highest standards to all of our residents.


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Review from Sherille L (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sancroft for a couple of years now. She is very happy there and tells me all the time how well she is being cared for. I do not live in the UK so it is very important to know she is in good hands. I visit every year and the staff are so lovely, they are like friends. Always smiling.
They put on events for various times of the year when there are festivities. I am so happy my mum is at Sancroft. I would highly recommend this care home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

We sincerely appreciate your kind words. Thank you for taking the time to provide us with this lovely review. The team at Sancroft Hall will continue to provide the best care possible to our residents.


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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 61 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (621 Excellents x 5) + (95 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 726 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Frequently Asked Questions about Sancroft Community Care Ltd- Sancroft Hall

What types of Care is Sancroft Community Care Ltd- Sancroft Hall registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sancroft Community Care Ltd- Sancroft Hall provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Sancroft Community Care Ltd- Sancroft Hall have?

There are 62 Single Rooms.

What are the Facilities & Services at Sancroft Community Care Ltd- Sancroft Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sancroft Community Care Ltd- Sancroft Hall to the centre of Harrow?

1.1 mile(s) as the crow flies, distance by road may be significantly further.