Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 148 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.

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Care Provided by Sancroft Community Care Ltd- Sancroft Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 62 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Sancroft Community Care Ltd
  • Person in charge
  • Dorota Chrol (Manager)
  • Admission Criteria
    • Via Harrow Social Services and private assessment.
    • Ages 60+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Sancroft Community Care Ltd- Sancroft Hall Reviews (148)

Total of 148, showing 21-40
9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.842) out of 10, based on 61 reviews in the last 2 years. Over all time Sancroft Community Care Ltd- Sancroft Hall has 148 reviews.

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Review from Nicola M (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum recently stayed at Sancroft Hall Community Care for a period of two weeks, this is the first time she has gone into respite care and we were unsure what to expect and were understandably quite apprehensive but there was no need. All the staff from the Manager, Assistant Manager and everyone
involved in looking after my Mum showed her a lot of kindness, support and understanding of her needs. We as a family are very grateful to everyone for making my Mum's stay friendly and welcoming and we would highly recommend Sancroft to anyone considering respite or long-term care for their loved one. Thanks again to all the staff and we are looking forward to my Mum staying with you again in the near future.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind words. It was a pleasure to support your mother and we are looking forward to her next respite.


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Review from U M (Sister of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in the care home for about 12 years. She is so far happy.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to write your review. We are pleased to hear that your sister in happy living at Sancroft Hall.


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Review from Carol K (Regular Volunteer) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and we were made to feel very welcome. Always a pleasure working with them.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to leave us feedback about your experience with Sancroft Hall. The team will be delighted to hear your comments.


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Review from Ila T (Sister of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in this care home since July 2022. She is very happy here. All the staff are very courteous, and polite and all have a smile on their faces. No problem is too small for them. They are very willing and helpful. Couldn't ask for a better home for my sister.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you so much for taking the time to submit your lovely review. It is always rewarding to hear about your personal experience and it means so much to the whole team.


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Review from Peter R (Brother of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother spent some of his happiest days in Sancroft. Sancroft is like a big family with a friendly atmosphere. It is noteworthy that even after 6 years (from 2018) all of the senior carers have stayed, not least the big-hearted manager. Sancroft is like an oasis of peace. I fell in love with Sancroft
through the garden, still beautifully maintained. The garden defines the openness of the home. Sancroft opens out onto the gardens through the long French windows of the dining room, lounge and TV rooms, always unlocked. I treasure photos I took of my brother steadily walking around the gardens and down the green, carpeted corridors.
P.S. Face full of entertainment.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for sharing your heartfelt message about your brother's experience at Sancroft Hall. We are deeply moved by your kind words and we continue to provide an excellent standard of compassionate care.


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Review from M S (Uncle of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and good service and support.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with Sancroft Hall.


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Review from M S (Relative of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting this home for the last 4 years. The staff are very friendly and helpful to all my family. The place is clean and comfortable all the time. Thank you for the great service!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

We are so pleased you are happy with our home and thank you very much for the lovely words, they remind us why we enjoy what we do.


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Review from T M (Granddaughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review and positive comments regarding our home.


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Review from R M (Niece of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and friendly staff and the residents seem very well taken care of.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to leave a review. I will share your feedback with the Sancroft team.


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Review from K M (Granddaughter of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather is happy and looked after here. We feel he is getting enough care and support from you.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your lovely feedback, we are delighted to hear that you are happy with all the care and support we provide for your grandfather.


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Review from Paul J (Son of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a pleasant surprise. My mother has been at Sancroft for 18 months. Staff fantastic, so helpful and very caring. Highly recommended.

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Review from Asha S (Daughter of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience as a family is that the staff and management are extremely caring and very professional. Old people can be hard to look after so hats off to the staff who care for all the residents.

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Review from Y M (Nephew of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I frequently visit my uncle at Sancroft, he always looks happy and content. Sancroft always looks clean and tidy.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your feedback which is extremely helpful for us. I will ensure to pass this on to our team.


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Review from Smita J (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel extremely happy for Sancroft Hall staff and management to look after my mum.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. The team at Sancroft Hall will continue to provide the best care possible to our residents.


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Review from Kajal S (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a regular service user at Sancroft for many years, she thinks of it as her home from home whenever she is there for respite care! All the staff, and the manager, are so friendly, kind and attentive, and make sure my mother is well looked after. The rooms are spacious, clean and comfortable,
there are various activities my mother can choose to participate in, and best of all is the food, which caters for my mother's vegetarian and Indian preferences! As a daughter, it brings me much comfort and peace of mind knowing that my mother is safe, happy and well cared for when I am not around. Sancroft truly deserve the recognition of the prestigious award as one of the top 20 care homes in all of London!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your review, the team at Sancroft Hall will be so pleased to hear all the lovely feedback. They truly are a special team that always goes the extra mile. We can't wait to welcome your mum again for respite.


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Review from M S (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the commitment shown towards my father in his care. I am being kept fully updated by the staff in regard to any changes in his health. I am grateful to all the staff who have looked after him for the last 2 years.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to review our service, we really appreciate your kind words.


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Review from Sat M (Nephew of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is a resident and every time I have come to visit I feel that I have been treated with respect and I cannot speak highly enough of the home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with Sancroft Hall. I will share your feedback with the team.


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Review from Neils H (Son of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very excellent and caring home with professional staff and very good service. My mother is very happy here and we as a family are very grateful for the caring service provided by the team at Sancroft and the nurse team.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for these kind words, very much appreciated. Our team truly are committed to supporting the residents with the best experience of care.


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Review from H P (Nephew of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since May 2023, and she is clearly very happy every time I go to visit. Sancroft is well-maintained and clean. The staff are very friendly and welcoming and the wide range of organised events to meet the needs of all the different residents like Diwali and Christmas parties.
Would highly recommend.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to give us a review of our service. I will share this with my team. We are pleased that your aunt is happy in her new home - Sancroft Hall.


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Review from Depan P (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been such a great decision for my mum. She was heavily depressed and bed-bound for ten years, and since coming here, she has opened up and come out of depression. She is very happy. This home is outstanding and very professional. I would highly recommend the home. Thank you for all you
do!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Many thanks for sharing your experience with Sancroft Hall. We are so pleased to know that your mum is happy in her new home.


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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 61 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (621 Excellents x 5) + (95 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 726 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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