Review from Jody S (Regular Volunteer) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience

I have always said that I think the atmosphere and care are excellent, and the care assistants really look after the overall well-being of the residents - not just health but happiness.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time in submitting your review and sharing your experience with Sancroft Hall.

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Review from Jack P (Brother of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience

Reception very friendly and efficient. Management seemed very responsive when any questions were asked. The activities were well planned and seemed to be tailored to suit a majority of residents. When help was needed in any emergency, it seemed the staff were very professional in their care.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time in sharing your thoughts about our service.

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Review from Jennifer S (Respite Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience

Was placed here by social service while my flat was cleared up and made safe. Made welcome and comfy from the start. Very capable and caring staff, day and night. Very good facilities, food and great security. For a relative, you could not choose any better place.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for the lovely review. We are so happy that you have enjoyed your respite at Sancroft Hall.

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Review from Asmita D (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience

The home was highly recommended to me and my dad stayed here for a week as I had to attend a wedding. I met with Dorothea - the manager - who made me feel at ease and she reassured me that my dad will be well looked after, she showed me around the room, lounge area and emphasised that all residents

need to partake in the activities throughout the day. She had a very positive outlook and asked if my dad had any issues that he needed help with. And these were carried out by the staff members - who have been great in looking after him . Very impressed with the service and care given.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your kind feedback. It was a pleasure to support your father and we are looking forward to welcoming him again at Sancroft Hall.

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Review from Jyotish P (Son of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience

Very good, and all the employees very helpful, also all the facilities are very good for the residents.
My mum was there for the last three and half years, and we never had any problems.
I would recommend to anybody the Sancroft care home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for completing the review. We are pleased to know that you and your family were happy with the support we provided to your Mum. I will pass on your lovely feedback to the team.

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Review from D O (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience

My mum was a dementia resident at Sancroft from December 2020 until May 2022. I can honestly say that the care she received was fantastic. The manager is very approachable. Her staff are very hardworking and take pride in caring for all the residents - many doing extra shifts to cover staff sickness.

I am very grateful to all those that were involved in caring for her. I was also treated extremely well, making me feel I was part of the Sancroft family.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Your mother was a very lovely lady, and her passing has been really felt by us all. She will be dearly missed by all team and residents.

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Review from Allison B (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience

I cannot express how lucky I am that Mum was offered to get a place at Sancroft... she has been there since April 2021. The staff are wonderful and so caring. My mum is so happy there, and this is definitely due to the fantastic care she gets. My own elderly neighbour is moving to Sancroft today on

my recommendation of how wonderful this home really is.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. I am pleased that you find our service of excellence for your mum and friend. I will ensure to pass on your commence to the team.

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Review from Rani S (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience

My mum likes staying at Sancraft Community Care home as they treat her well. My mum is a Parkinson’s patient, who often loses balance, but the staff here offer a caring, friendly service for my mum. I thank all the staff who work every day with my mum.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with Sancroft Hall. I shall pass all your commence to out dedicated team.

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Review from Josh I (Grandson of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience

My grandma moved to Sancroft in November as it had become very difficult for her to cope at home because of her Alzheimer's. Now, every day, I know she is being cared for by the fantastic staff and that she is safe and happy. The staff are so kind and do everything to help her when she is having a difficult

time. She is also enjoying many of the activities that take place. My grandma is very special to me, and now she is special to lots of other people too, which is the best.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind comments. I will pass on your review to our dedicated team.

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Review from Smita P (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience

We used the respite service for my mother-in-law; she had a very nice two days of care. Sancroft care home provides good care and wonderful activity. It's a nice, safe place for our elderly family members. Definitely recommend it.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time to share your experience with Sancroft Hall. It was a pleasure being able to support your mother-in-law. We are looking forward to her future respite.

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Review from B K (Private Carer of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience

A sweet and friendly woman, who has been in my care for over fifteen years, spends respite time in Sancroft Hall
She is always happy to go there and enjoys her stay.
She likes the staff and the care and attention that she gets there.
She will be 88 this year, and will happily return for hopefully

many future respite stays in the future.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. We are looking forward to welcoming your friend again at Sancroft Hall.

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Review from Lauren M (Daughter-in-law of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience

My mother-in-law moved to Sancroft in January 2021 when she could no longer cope at home. Since moving to Sancroft, she is like a different person. She is so happy and carefree, she’s got a whole new lease of life. When we visit, she’s always keen to tell us about all of the wonderful activities she’s

been taking part in, tells us how kind and caring the staff are and how much she enjoys everything about living there. She recently celebrated her 90th birthday, and Sancroft put on a celebration for her and made her feel so special. She told us that she hopes she lives to 100 because she’s “having the time of her life!”
I can hardly put into words how amazing Sancroft has been, and we are all so grateful for everything they do to make the residents happy. They always go the extra mile!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your lovely review. We are also very pleased that your mother-in-law has settled and is so happy in her new home. I shall relay your feedback to our dedicated team.

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Review from L B (Granddaughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience

My grandma's care at Sancroft has been fantastic, and she appears very happy to be there, after moving from her own flat due to a diagnosis of Alzheimer's.
Any fears and worries about my grandma moving to a care home quickly vanished when seeing how the staff and the manager cared for her in a person-centred

way.
Sancroft always looks very presentable, and my grandma's room is always kept clean and tidy, which is how my grandma would have kept her room before her diagnosis, so this is very important to us as her family.
We are happy with the care provided by Sancroft and pleased with the great communication from the manager.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time in sharing your valid opinion in the service we provide at Sancroft Hall. I will pass on your lovely feedback to our dedicated team.

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Review from Sarah B (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience

The home is absolutely excellent. The staff are very caring and do a great job.
My mother has been there for several years, and we are happy that she is so well looked after.
We are well informed about everything that happens in the home, and that gives us great assurance.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your kind words and feedback about the service we provide at Sancroft Hall. I will make sure the team is aware of what a wonderful job they are doing.

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Review from Harsha T (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience

My mother was very happy with Sancroft Community Centre, and the service by all staff all departments.
Everybody made her very welcome and looks after. The highest standards, it's a very hygiene place. Excellent food.

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Review from O F (Daughter-in-law of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience

Sancroft has treated my mother-in-law so well for nearly 3-years now. Sadly she has to move on to a nursing home as her needs have increased dramatically. The manager has been so kind and thoughtful throughout. All the staff have been caring and have made her time at Sancroft the best they could. She

has been calm and content while there. Thank you for all your hard work.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your review. It has been a pleasure to support your mother-in-law; she will be greatly missed by all team and residents. We are wishing her all the best in her new home.

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Review from J B (Great-Niece of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience

My great aunt was at Sancroft for many years and was well looked after by the staff, who treated her like a friend. She enjoyed chatting with them, and they were so kind in taking her to church, shopping, etc. Sadly she passed away just before Xmas. The staff were kind and understanding, even attending

the funeral. I am more than happy to recommend Sancroft Hall.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. Your aunt was well-loved and respected. She had great character and a big heart. We will always keep her in our thoughts and prayers.

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Review from Urvashi P (Niece of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

My lovely aunt with dementia has been with Sancroft Care Home for the past three years, and without any doubt, I highly recommend it, which is very well led by a dedicated and professional care home management team with very friendly, great caring, communication with willing staff full of joy and always

providing a loving environment - going the extra mile to ensure the residents are well looked after and getting the best of the care home facilities. The care home is extremely well maintained with lovely gardens, spotless, clean, fantastic activities with year-round all sorts of religious celebrations, delicious food menus for the residents, laundry etc, name it all, the care facilities service has been a fantastic experience to date. I sincerely, truly and proudly so thankful from top to bottom of these excellent individuals, giving home to home caring service. Well done, once again, for the excellent services, and many thanks, once again, to all, especially the hardworking carers in the dementia ward. God bless you.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind words. We are really pleased that your aunt and yourself are happy with the care and support provided at Sancroft Hall.
I will pass on your lovely feedback to the staff.

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Review from Annemarie J (Daughter-in-law of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience

My mother-in-law was in a very bad condition before she came to Sancroft Hall. Her son and myself live in Austria, and through the Covid situation, it has not been possible for us at all to visit her for the past year and a half. Just before it was finally possible for visitors from Austria to travel

to England, Mum fell down in her flat and was brought to the hospital. Unfortunately, there, she was infected with Covid and was isolated for a long time. When we came in September, she was still in isolation at your place, but at least we could talk to the manager, and she helped us already at this time a great deal. Now, we came again in November and could not believe how Mum has blossomed and was lively again. We are very thankful knowing that she is in a loving and caring surrounding. Thank you to the entire staff, above all, the manager.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your kind words and feedback. It is a pleasure to support your mother-in-law, and she is admired by all the staff. I will pass on your lovely feedback to the Sancroft team.

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Review from Andre P (Son of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience

My mother has advanced Alzheimers, and her condition became untenable for her to remain in her flat. Anyone who has ever had to make the decision to move a loved one into full time care knows what a difficult and stressful time it is.
My sister and I visited Sancroft Hall, and from the first minute

of being there, we knew this was somewhere our mother would be happy to be. The care home is spotlessly clean, the atmosphere is calm and welcoming, and all of the staff are kind and caring.
We are so pleased that we chose Sancroft Hall. Mum is really settled and loves her large, comfortable room. Meals are varied and tasty, and everyone is encouraged to join in with the planned activities.
Every time I have visited, the staff at Sancroft Hall have always been so helpful, in particular, the manager.
Thank you to everyone at Sancroft Hall for making this difficult time so much easier and for caring for our mother.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review. I am pleased that you find our service of excellence for your Mum. I will ensure to pass on your comments to the team.

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