Review from R I (Son-in-law of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience

I visited my mother-in-law at Sancroft and was extremely impressed by the atmosphere. All the residents were busy in activities and looked engaged and happy, and the staff were interacting with them. Everything was very clean and well maintained and the decorations in the reception area made it very

welcoming and bright, and an excellent idea for those with Alzheimers. Best of all was to spend time with my mother-in-law, who had recently moved in and see how relaxed and happy she was, as know it has been very difficult for her to leave her home of 20-years. She has settled so quickly and is already engaging in the activities and praising the way the staff care for her.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind comments. We are also very pleased that your mother-in-law has settled ever so well in her new home. I shall relay your feedback to our dedicated team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah I (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience

My mother has recently moved into Sancroft, and the welcome she was given was so reassuring. On the day of her arrival, she was greeted by the manager and staff wishing her joy and happiness in her new home, a cup of tea and biscuits by her side within minutes of moving in; she felt so special. Her

bedroom was spotless and had obviously been cleaned, aired and prepared to a high standard. The manager dealt with an issue regarding my mother's welfare in a way that made it very clear that the rights and treatment of residents at Sancroft are paramount, and their welfare is put first, beyond everything else. I was very worried about my mother moving into a care home, but this has changed my perception, and know that at Sancroft, she will receive the 24-hour care she now needs for her Alzheimer's.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your wonderful review. We strive to provide outstanding care, and it's amazing to get such incredible feedback and recognition. I will pass on your review to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anzelika P (Regular Volunteer) published on 3 September 2021
Submitted via Website • Report

Overall Experience

I come once a month as a volunteer to do the residents hair. They have such lovely staff; it is a clean and tidy care home. It feels very homely, and everyone is most helpful and faultless, also the manager is always friendly and approachable.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your review and for sharing your time to support Sancroft residents, much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Georgie T (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience

A tremendous amount of kindness has been shown to my father since he joined the Sancroft 'family' in 2019.
The entire team have been dedicated to the level of care that they provide, and they have gone above and beyond on far too numerous occasions to recount. Knowing that my father was being cared

for in such a warm environment afforded our family a great deal of peace of mind.
I cannot recommend this wonderful care home enough; the team are magic!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you so much for your lovely comments about our home. We are so pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be fed back to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rash P (Son of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience

My mother, aged 94, was admitted to hospital back in July 2019 and spent months bedridden. On discharge, because of her poor condition, we decided to house her at Sancroft Hall for a short term pending adaptation work to my house. Soon after, unfortunately, Covid struck and we as a family decided to

keep her at Sancroft Hall for her own safety. She returned home well and safe after almost eighteen months stay at Sancroft. We as a family are extremely grateful to Sancroft Hall's Manager and her wonderful staff for taking great care of our mother. The experience we had with all the staff members was nothing but “par excellent”. My mother enjoyed lovely food and all the facilities at Sancroft. Personally, if I ever needed to be taken care of, Sancroft hall would be my top choice.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for taking the time to review Sancroft Hall. It is very encouraging during these difficult times to have such positive feedback. I shall share your comments with all Sancroft Team. Wishing you, your Mum and all your family all the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lani H (Regular Volunteer) published on 13 August 2021
Submitted via Website • Report

Overall Experience

I am a volunteer entertainer at Sancroft.
The residents have been a joy to meet and sing for.
The staff go above and beyond to provide a caring, compassionate and welcoming environment with activities, entertainment and ongoing support.
Sancroft has a very well-led management team, who care deeply

for the resident's well-being, and it is apparent that they support their staff in their day-to-day duties.
Myself and my friend have a great time when performing for the residents and staff and are always welcomed and well-received. Look forward to seeing you all on future occasions.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Lani, thank you for your kind words. Your commitment and dedication towards Sancroft residents is highly appreciated and we are looking forward to seeing you again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ahrane R (Regular Volunteer) published on 4 August 2021
Submitted via Website • Report

Overall Experience

As a volunteer at Sancroft, it was a wonderful experience in working with the carers and the residents. Sancroft provides a great level of care and compassion towards its residents and offers a range of fun activities led by an enthusiastic team. The home is run by a dedicated and friendly management

and care team, including welcoming receptionists and admin staff. I would highly recommend Sancroft.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Ahrane, thank you so much for sharing your thoughts about Sancroft Hall. Your dedication to our residents is highly appreciated, wishing you all the best with your professional development.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helena M (Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience

I was transferred directly from the hospital to Sancroft as I needed ongoing care and was unable to cope on my own. This was a revelation to me; everybody was so friendly and happy to help and, quite frankly, I was spoiled rotten during my stay. The carers were all very dedicated, efficient and hard-working

and with good senses of humour. I had cups of tea brought to me at the drop of a hat, at any time, along with smiles and biscuits. I cannot praise too highly this care home, and should I ever need to move to one on a more permanent basis, I would look no further than here. The managers are approachable, helpful and friendly, and the carers are simply magnificent. I am very grateful for all that they did for me, and I was sorry to say goodbye to many staff members.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Helena, thank you for your kind words. I shall share your view with the rest of the Sancroft team. We are wishing you all the best, and you are very welcome to Sancroft at any time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lindy W (Friend of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience

After visiting a few care homes on behalf of my friend, Sancroft stood out as it had a lovely feel about it. It looked clean, comfortable and well cared for. My friend needed to recover from her time in hospital, and the 14-days quarantine suited her perfectly. I was so relieved when she told me about

her comfy bed and how friendly the staff were. They let her rest, encouraged her to eat and later got her interested in the exercise classes. She enjoyed the choices on the Asian menu, especially. My friend came out of Sancroft with a very positive attitude about care homes. This is all down to the lovely way the staff care about the residents. Led by the manager, who runs a positive and kindly crew.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Lindy, it has been a great privilege to be able to support your friend, and we are so happy that she is doing well; wishing both of you all the best.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil D (Son of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience

My mother moved to Sancroft in November 2019. Obviously apprehensive to start with, but soon put to ease by the wonderful staff and the homely atmosphere. She can't praise the quality of care, staff and food high enough.
She has been encouraged to take part in various activities and looks forward to

it.
My thanks to all the staff at Sancroft for doing such a wonderful job with dedication.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Neil, thank you very much for your kind comments. It is very encouraging during these difficult times to have such positive feedback. I shall relay your feedback to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine J (Stepdaughter of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience

My stepdad has been staying at Sancroft for a year now. I find it upsetting that he is in a home at all, but the decisions were out of my hands at present. However, the staff at the home have looked after him so well and he appears happy, albeit confused, when I see him, that I feel much happier. The

staff are always laughing and joking with him; I’m sure he drives them up the wall! Especially as he thinks he is running the place! I know he is safe and well and has even put on some weight. I struggle and feel guilty as it is, but if he were somewhere that made him unhappy, I would be heartbroken, so may I take this opportunity to say, thank you, Sancroft, for looking after him.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Elaine, thank you so much for your kind words. I shall relay your appreciation to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anixa M (Daughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience

My mum was admitted to Sancroft in November 2020 at the time of the pandemic.
As a family, we were worried about how she would settle in, as there were restrictions on visiting, we had to have full trust in the staff at Sancroft.
I am happy to say, Mum settled in very well, and the staff are very

well trained in Dementia care, and Mum was always happy when I spoke to her. The staff are kind and professional; they have always responded to any questions I may have in a professional manner. Mum is very happy at the care home, as there is an Asian unit, she feels at home and has made friends - there is always someone to talk to.

I would highly recommend Sancroft and can not thank the staff enough for all they do, especially in the challenging times we are facing. Keep up the excellent work!

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Anixa, thank you very much for sharing your thoughts about Sancroft Hall. It is great to know that you are happy with the support provided to your Mum by Sancroft Hall. I will share your feedback with all team, and let them know how good they are.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Son of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience

Every time we visit my father, he says he is very happy at Sancroft and thanks us for finding him such a good care home. He has no complaints and enjoys the food, gardens, facilities, company of other residents and organised activities. He has often said that when residents from other care homes visited

Sancroft (pre-pandemic), they always commented how nice it was.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Anil, thank you very much for the lovely review. It is good to know that your father is happy living in his home - Sancroft Hall.
I will share your thoughts with the Sancroft team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter-in-law of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience

Mum moved to Sancroft at 95, and though she was only there for a few weeks, she was very happy and settled. She always looked well-groomed and happy.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Sheila, thank you very much for your review.
I shall relay your thoughts to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ray F (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience

I have been absolutely over the moon with the quality of care that my elderly mother has received since making Sancroft her new home in January of 2021. It was a very worrying and traumatic time for our family, with my father very unwell and no longer able to care for his wife. But the moment my mum

arrived at Sancroft and was shown to her room, our fears faded away and were replaced by a peace of mind that we hadn’t had in a long while.
The level of care, compassion and communication that Sancroft offers is so heartwarming, from the management team to the care team and reception, everyone is so nice. Mum has settled really well and actually improved with the contact, stimulation and comfort that she needed for a better quality of life in her later years. She is more chatty and generally happier than in a long while. And even though the pandemic has made things difficult, the Sancroft staff have done their best to safely enable and indeed encourage family contact. Thank you.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Ray, thank you so much for your kind words. I shall relay your appreciation to our team! Kind regards to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil J (Son of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience

Ever since my mother arrived, she has been treated as a part of the family.
They completely understand her needs and adjust her day to day living to suit them.

As she suffers from dementia, we passed on our experience and opinion (based on her living independently at home up until she became a resident)

of the best way we have found to manage her day to day living.
All of the staff listened and embraced our suggestions.
If my mother has been upset or confused, they have been there to make her feel safe and loved.

She has now settled in brilliantly and is so much happier than when she arrived.
Whenever we have rung with concerns, someone has always been able to update us on how she is and what they are doing to make things even better for her.

We can highly recommend for peace of mind

My old mum is back again (as much as possible) and happy living there and the whole family cannot speak highly enough of the care, love and attention she has received and is continuing to get.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Neil, we are so pleased that Mum has settled well, and she is happy at Sancroft Hall.
Thank you for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy B (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

Throughout this worrying time, I have been certain that the staff at Sancroft have always had my mother's best interests at heart and have kept her safe and well. They always try to accommodate visits/requests and are very helpful with requests from my elderly father, who has been extremely worried

over the last few months.
The carer who usually deals with my mum are friendly and helpful, and I am grateful for her input and approachable manner.
The home is run by dedicated and hard-working managers/carers/admin staff and cleaners, and I am very happy with the service we have received from them all.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Tracy, thank you so much for your kind words. I shall relay your appreciation to our team! Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sonja E (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

Whilst making the decision to find a residential care home for an elderly relative suffering from Alzheimer's is extremely difficult, I had no hesitation in choosing Sancroft. My mother then was then in her late 90s, so took a little while to settle in, but once she was used to the routine there she

appeared to be quite comfortable. We, as a family, were very impressed by the care all the staff and management showed in looking after my mother... her personal care and dietary needs were well met. On special occasions such as Diwali or Christmas, family and friends were encouraged to visit and join in the celebrations with the residents. Visiting hours were never restricted. We were always welcomed at any time, which helped in feeling we were visiting home and not an institution. My mother lived to be 100, and together with the management and staff organised a wonderful party for her to celebrate with family and residents, which we are certain she enjoyed, as much as we did.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Dear Sonja, thank you very much for taking the time to share your experience and view about Sancroft.
It has been nearly a year now when your Mum is no longer with us, however, she is still greatly missed. We often talk about your Mum, remembering her lovely smile, and a good sense of humour.
Best wishes from all Sancroft residents and team to you and your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mahesh S (Son of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience

My mother was admitted during the pandemic, and she settled in quickly due to the welcoming, friendly and caring nature of staff of Sancroft. She continues to be treated with respect and dignity and receives good medical care. The management and staff look after residents as part of their extended family

and have been very helpful and accommodating in the difficult Covid circumstances, thus giving family peace of mind. The food served to residents is good and varied, and my mother is very happy with it. Feedback is regularly obtained from the residents. Residents are encouraged to take part in regular social and fitness activities. Staff continually monitor the wellbeing of residents. The management team have ongoing programmes for upgrading facilities for the benefit of residents. Overall, my mother is happy and well looked after at Sancroft, and this is important to our family.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for your kind comments. It is very encouraging during these difficult times to have such positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Waldemar Z (Friend of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

I’m very happy with the service provided by Sancroft Community Care Home. The standard of hygiene is very high. Lots of antibacterial products in each room. Visiting time during COVID could be difficult, but thanks to an incredible member of staff, it was pleasant and safe. The visiting room is cleaned

before we enter the room, sprayed with antibacterial products and a shielding screen is being installed to protect everyone. Highly recommend Sancroft Community Care Home.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking time in sharing your thoughts about our service.
I will share your feedback with all team at Sancroft, and let them know how good they are.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Sancroft Community Care Ltd- Sancroft Hall

Care Provided by Sancroft Community Care Ltd- Sancroft Hall

Good to Know

Facilities