Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 148 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.

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Care Provided by Sancroft Community Care Ltd- Sancroft Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 62 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Sancroft Community Care Ltd
  • Person in charge
  • Dorota Chrol (Manager)
  • Admission Criteria
    • Via Harrow Social Services and private assessment.
    • Ages 60+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Sancroft Community Care Ltd- Sancroft Hall Reviews (148)

Total of 148, showing 121-140
9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.842) out of 10, based on 61 reviews in the last 2 years. Over all time Sancroft Community Care Ltd- Sancroft Hall has 148 reviews.

Overall Experience

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Date Published

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Review from Raj L (Son of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially went to Sancroft Hall for respite and she really enjoyed her time there so much that she refused to leave! My mother has now been a resident for nearly 4 years and the care she receives is exemplary. The home is nicely presented, has a homely feel and is really well run by everyone
involved - carers, managers, catering, housekeeping, and I pass on my thanks to everyone involved. My mother is treated with kindness and respect and it is reassuring to know she is well looked after. I couldn’t rate the home highly enough.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for your lovely review. As a manager, I couldn't be happier knowing that we are proving excellent support to your Mother. I will let all the team know how good they are and thanked them for going the extra mile every day, ensuring residents at Sancroft are safe and well looked after.


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Review from Halina S (Friend of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine has been in Sancroft Community Care Home and she settled perfectly thanks to the staff, who are excellent. She has dementia and she seems to be really happy as she is being treated with kindness and compassion. She loves to spend time with other residents and she really enjoys the food.
The rooms are nice and clean with a garden view. I couldn’t be happier with Sancroft Care Home, especially during the COVID pandemic. There are video calls available as well as visits in the special visiting room. Seeing her happy - that’s the most important. I know she is in good hands.

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Review from Hemalata D (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, during COVID-19 was feeling unwell so she advised to go for 15 days rest. But the treatment and care was so amazing, my mum refused to return to her home and decided to stay. She complimented the clean room, food and the staff who care for her in a very personal manner. She was treated as though
she was family.
I am very relieved that she is in such good hands.
Must thank all the staff for looking after my mother in such a pleasant manner. Always smiling.
Many, many thanks again.

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Review from B P (Niece of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the services provided by Sancroft Community Care Home. The staff are excellent, the standard of hygiene is very good. The rooms are cleaned regularly. food and any medicines are given on time. Overall very happy with Sancroft Community Care Home

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you very much for taking the time in writing your review about Sancroft Hall. It is much appreciated, and I will share your good commence with the rest of our team.


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Review from V S (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe my late father enjoyed his 8-months in Sancroft Community Care Home. The staff are very friendly and helpful. The standard of care is high and all residents are treated with the utmost dignity. I was happy with my late father’s room. It was regularly cleaned, and he had a garden view. The
team at Sancroft were extremely accommodating. My husband and I usually visited with Sri Lankan food. The staff provided this to him during his mealtimes without a problem. Having lived in Sri Lanka for most of his life, we deeply appreciated the care home’s attempts to maintain this connection to his culture. The staff at Sancroft would regularly go beyond the call of duty. It meant a lot to my father that there were a couple of members of staff he could speak to in (Tamil) his mother tongue. My father had dementia, and we took great care in choosing a care home for him. I could not be happier with our choice of Sancroft Community Care home. Thank you for your support.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for such wonderful feedback. I will make sure the team is aware of what fantastic job they are doing. We feel privileged being able to support your father. Thank you for choosing Sancroft Hall for his last home.


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Review from Beverley M (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well-run care home with excellent caring staff from managers, carers, reception, housekeeping, kitchen, and all other staff. My mother has been at Sancroft for nearly three years and has dementia. She is happy and well cared for, which is a great comfort to myself and my family.
Sancroft has a pleasant homely atmosphere and I would highly recommend it. Thank you.

Reply from Dorota Chrol, Registered Manager at Sancroft Community Care Ltd- Sancroft Hall

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. Thank you for your kind comments.


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Review from Dawn O (Daughter of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well presented and clean. It is well managed and all of the staff are very friendly and knowledgeable about my relative and her care needs. All the residents are treated with dignity and kindness and are listened to. I feel welcomed when I visit and know that my relative is in the best place
she can be.

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Review from J B (Husband of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my wife has always been treated with kindness and compassion, even though they don't know what she is saying, due to her always speaking german.

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Review from Jean C (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sancroft has a homely and comfortable feel about it. From the first visit, we felt it was 'right' for our mum and has proved to be. We can rest assured that she is well cared for and looked after, always clean and tidy whenever we visit and we do not need to worry about her as we leave her. The staff
are all very pleasant and approachable, always around to talk to and always find time for us to answer any questions that we may have. As a family, we are very happy with Sancroft Care for our mum.

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Review from Lisa M (Granddaughter of Resident) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in the dementia unit for just over a year and whilst it is heartbreaking to see her in the grips of this disease, it is a great comfort to me and my family to see how wonderfully she is cared for. The cleanliness of the care home is second to none and all the staff that I have encountered
are just fantastic. To see the way they look after and interact with my Nan and the dignity they give her is brilliant. It's a comfort to know that she is well looked after and in the best possible hands.

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Review from Janet M (Daughter of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the new Alzheimer’s unit for 1 year now and I am extremely happy with the care provided. The careers are kind and patient and my mum is always clean and well cared for and the home-cooked food is always plentiful. I cannot fault this home, I am happy with it in every way and if there
are worries that I have, the management is always approachable to help.

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Review from Hilary F (Sister of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received was of the highest possible standard with care assistants anticipating and also responding to the needs of my sister as she became more frail. The end of life care provided was excellent and was so much more sympathetic than it would have been in a hospital environment. The support
given to her husband during this time was just what he needed. I would definitely recommend this home to anyone requiring this support.

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Review from Malcolm M (Husband of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife lived at Sancroft for the last eight months of her life. She had suffered from Parkinson's for some years and this had degenerated into dementia. I cannot speak highly enough of the care she received. The staff were at all times kind, caring, and respectful of her as a person. She was,
judging from the feelings expressed when she passed away, loved by them all in what became her final home. The premises are bright and immaculate and very well maintained. The food is excellent, varied and much enjoyed. The home management is efficient yet unobtrusive and having seen other care homes in operation, I have no hesitation in recommending Sancroft to any family seeking a place for a loved one.

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Review from Toby M (Son of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sancroft has been wonderful for my mother. The staff are all so caring and understand the need of the individual. Even after only 3 weeks they know my mother well and all her little idiosyncrasies. Her room is wonderful and the whole place is kept very clean. Everyday they have freshly cooked meals.
The management is great and all the support staff are very friendly and helpful. I can't recommend it highly enough.

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Review from Carole L (Friend of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has dementia and was admitted to Sancroft Community Care a couple of weeks before Christmas 2018. I was very apprehensive as to how they would settle in as they had been very independent at home until a few months prior to this. However, the manager and every single member of the staff at
Sancroft have been amazing from day one. My friend is extremely well looked after and cared for in every way. The building is welcoming, warm and very clean and the facilities are second to none. It is such a relief to see my friend happy and cared for so well at Sancroft and I highly recommend the staff and care provided, thank you.

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Review from Usha D (Daughter of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for nearly 2 years and I and my sister see this as my mums home. We look forward to seeing her each week. The staff have been very friendly and caring and go out of their way to look after our Mum. They talk to her as if they are my mum's daughters. She is their
"baa" & "ma". The food is excellent especially the lunchtime Indian. Even we would not be able to make such food for lunch. We are very grateful to management and staff who looked after my mum when she had a fall recently. She went by ambulance to A&E. The management was prompt to inform us and gave us regular updates by phoning A&E. We are very grateful that my mum is in such a caring home who look after her as family. We consider Sancroft care home as our family home always pleased to meet staff, other residents and thankful that my mum is well looked after.

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Review from Neelam B (Daughter of Resident) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care provided to our uncle. He is looked after well, with dignity and respect.


We would especially like to commend the staff who are polite and empathetic with the needs of residents. Outstanding and exceptional is the care provided, the carer is an asset to the team.

We are very thankful for all the support given .

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Review from A J (Friend of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are encouraging and caring, taking care not to force the resident to do anything. If they cannot get the resident to do something, they will always ask me to encourage the resident to join in with an appropriate activity. All in all I am satisfied the resident is getting good care at the home.

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Review from Ratan V (Son of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that my mother is looked after with politeness and dignity. Her care needs are met adequately by the staff who are patient and kind with her. I find it easy to communicate with the staff and management who are always quick to address any issues I might raise.

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Review from Celia B (Daughter of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was warmly welcomed into Sancroft Hall at the end if January. All the staff have shown great care, respect and friendliness. My mother hs enjoyed the entertainment provided. The managers have looked after my mum's health very well arranging the doctor to visit when necessary. As a relative,
I have been treated with the same consideration as my mother and thank Sancroft Hall for taking such good care of her.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 61 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (621 Excellents x 5) + (95 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 726 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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