Sancroft Community Care Ltd- Sancroft Hall

Sancroft Road, Harrow HA3 7NS
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9.8 148 Reviews
  • Sancroft Community Care Ltd- Sancroft Hall, Harrow
Sancroft Hall is a residential home for older people and specialises in providing care for those living with dementia.

The home has a range of accommodation all with en-suite facilities and 24hour support offering spacious interiors, landscaped gardens and its own sun lounge.

The home also provides a variety of home-cooked meals from its main and vegetarian kitchens.

There are extensive landscaped gardens, a hairdressing salon and a small shop run by residents’.

Sancroft Hall's exceptional care team ensures that residents receive excellent levels of care within a homely and welcoming environment.

The primary aim is to create a home for older people who can no longer manage in their own homes. Staff want all residents to live as they would wish to and support this by respecting their individuality, independence and personal dignity.

The home is registered for sixty-two service users, within six groups all with own lounge and dining areas; with three residential groups specifically set up for Asian Elders.

Situated within Harrow and at the heart of the local community, Sandcroft Hall welcome visitors to experience the warm and friendly atmosphere. The home encourages the residents to go out and about in the community with family and friends and to engage in those activities that they enjoy.

Alternatively, residents can invite friends and family into the home for a chat over a cup of tea or coffee or join in the many activities offered within the home or out and about in the community.

The home manager has a wealth of experience in delivering high-quality care and is supported by a highly trained care staff team who support residents to the very highest standards.

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Care Provided by Sancroft Community Care Ltd- Sancroft Hall

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 62 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Sancroft Community Care Ltd
  • Person in charge
  • Dorota Chrol (Manager)
  • Admission Criteria
    • Via Harrow Social Services and private assessment.
    • Ages 60+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Sancroft Community Care Ltd- Sancroft Hall Reviews (148)

Total of 148, showing 141-148
9.8

Sancroft Community Care Ltd- Sancroft Hall has a Review Score of 9.8 (9.842) out of 10, based on 61 reviews in the last 2 years. Over all time Sancroft Community Care Ltd- Sancroft Hall has 148 reviews.

Overall Experience

  • 133
  • 15
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Date Published

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Review from Surendrakumar P (Son of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very pleasing to have my mother in Sancroft Hall. She has been here for 11 years and her care has been exemplary. The staff are well trained and the care and support from them is very praiseworthy.

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Review from Suyan S (Daughter of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are extremely grateful for the service and care that Sancroft Hall has provided my dad. My father's primary carer was exceptionally helpful, and had a great positive impact on my father's mood. Not only would she perform her duties well, but she would go above and beyond to make sure
that my father was smiling. The manager was always reachable and would make time for us. He listened well to our comments and our suggestions and would help to find a suitable resolution. He humbly cares about his residents and staff. Overall, Sancroft Hall met our needs and we would definitely recommend it to others looking for a facility within this price range.

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Review from Nick H (Son of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Sancroft Hall since March 2017. My sister and I looked around care homes and found that immediately they gave Mum the care she needed and with lots of warmth and love. One of the managers was excellent in welcoming my mother. All of the staff have been fantastic. The food is good
and activities are enjoyable. Sancroft Hall turned a difficult time for the whole family into what is now known as Mum's new home where she is safe and happy.

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Review from Hazel B (Daughter of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a permanent resident at Sancroft Hall in March this year. I have found the staff extremely friendly and helpful. They are always very welcoming to anyone that visits my mum, whether it be family or friends. Her level of care is outstanding, she is never made to feel a burden. My mum is
always saying how lovely the staff are, even the manager who takes the time to speak the residents.
Compared to a home that mum went into earlier in the year for temporary care Sancroft Hall outweighs them by miles.
I would recommend this care home very highly.

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Review from Lalit M (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can see that this job is very difficult, especially when the resident has health problems eg. Dementia. Saying that.. Sandcroft Hall staff and management do their best to make it homely. I am happy for my mum to be there.

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Review from Victor D (Husband of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my wife has only been a resident for one month, these are my initial impressions.
However having had experience with several care homes via my parents and aunt, Sancroft leaves them all standing and I fully expect that as time develops my opinion of Sancroft will only get better.

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Review from Valerie G (Stepdaughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather 96 years spent the last 18 months of his life at the above care home. He was very happy there at the above care home. He was very happy there and always enjoyed the activities and outings. He enjoyed his meals and his newspapers. The staff at the care home always said what a gentleman
he was and he was also very grateful for what they did for him.
They also took the time to attend his funeral (three members of staff). I will always be very grateful to them for the care and support my stepfather received during his stay there.

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Review from K L (Son of Resident) published on 9 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of all our family, I'd like to thank the carers and managers at Sancroft Hall.
The care and treatment which was given to our father from the time he became a resident to his last days were simply outstanding. Our dad was made to feel like he was at home and he became very close to everyone
who was involved with his care. The managers and carers experience, understanding and sympathy helped our father and us through an emotional and difficult time. For this, we will be forever grateful.
Thank you all so much!!

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Sancroft Community Care Ltd- Sancroft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 61 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Sancroft Community Care Ltd- Sancroft Hall is calculated as follows: ( (621 Excellents x 5) + (95 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 726 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sancroft Community Care Ltd- Sancroft Hall is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 61 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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