The Spinney Care Home

21 Forest View, Chingford, London E4 7AU
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9.9 65 Reviews
  • The Spinney Care Home, London
The Spinney Care Home provides award-winning residential and residential dementia care with dignity, love and compassion.

With a focus on making life meaningful every day, residents enjoy a holistic, varied schedule of activities and events designed to promote their health and wellbeing. These include music and movement sessions, arts and crafts, as well as live performances, themed parties, animal therapy and minibus excursions to local places of interest.

The Spinney is a warm, comfortable and friendly home that offers welcoming en-suite bedrooms, spacious lounges, a bustling bistro and sunny conservatory (which is also a favourite spot for Ruby, the home's loving therapy cat). The home features a beautiful award-winning garden*, that is an oasis of calm and tranquility throughout the seasons.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Situated within walking distance of Chingford town centre, residents are also supported to maintain their connections with the local community. This includes a ‘make a wish’ initiative, granting residents’ wishes, big or small, and regular visits from Normanhurst School as part of its intergenerational engagement project.

The team is highly trained and supported to deliver the exceptional care that residents deserve, giving families the peace of mind that their loved one is receiving the highest quality care.

*In November 2023, The Spinney won the Dignity in Care award for the London region of the Great British Care Awards and its beautiful gardens have previously been awarded Winner in Trusted Care’s Top 5 Care Home Gardens in the UK (June 2022).

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Care Provided by The Spinney Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Wright (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for The Spinney Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents' visitors are always welcome. There are no restrictions around visiting times/days.


  • Parking

  • There is limited on-site parking, however, parking is free and plentiful on Forest View.


The Spinney Care Home Reviews (65)

Total of 65, showing 1-20
9.9

The Spinney Care Home has a Review Score of 9.9 (9.875) out of 10, based on 20 reviews in the last 2 years. Over all time The Spinney Care Home has 65 reviews.

Overall Experience

  • 56
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Date Published

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Review from J P (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over four years now and we know she is in safe hands. The staff all take her welfare seriously and are very kind in their dealings with her, the other residents and visitors. Mum is a great one for misplacing her belongings, such as glasses, necklaces and gloves/hats and
many such items have not been found, but this must be a challenge in a care home where most residents have memory issues. The activities on offer for the residents are great with plenty of variety and something for everyone. Mum's physical health has improved over the time she has been a resident, which we attribute to the care, the food, the weekly schedule of entertainment and the company. I would not have my Mum live anywhere else.

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Review from H B (Daughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Spinney Care Home in Chingford is an amazing place. My mother has been a resident now for two years and the care and attention she receives is unquestionable. They have been there for us from day one when we most needed help as a family. The management and staff are always approachable and helpful
and clearly care for my mother.

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Review from Rachel P (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of The Spinney for over 2 years. The home is well run by a team of caring and approachable, professional people who have shown that they clearly take my mum's welfare seriously and provide the best care for her. I can't recommend The Spinney highly enough.

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Review from F C (Sister of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have hoped for a better home for my sister than The Spinney. Not only are all the staff open and caring but they go the extra mile to tailor care for her needs. The management fosters a happy atmosphere for residents and staff and values everyone. The kitchen staff and maintenance team are
also amazing. Truly an outstanding care home.

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Review from K B (Son of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the Spinney a very good home, with a very professional team not just looking after the residents, but really caring for them and their well being. The home provides a complete variety of activities that are well received by the residents.
Well done.

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Review from S B (Son of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Spinney is a lovely care home with great staff who are kind and caring. They treat residents and guests with respect and the home has a friendly, pleasant atmosphere. The entertainment for residents is very good with regular activities and lots of visits from third parties such as singers and schools.

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Review from Caroline D (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's dementia progressed and (even with a substantial package of care), she was no longer safe to stay in her own home of 50 years.
Through my work, I visit all the care homes locally and further afield. My one and only and number one choice was The Spinney. I thanked my lucky stars when a
room became available and my mother has now been a resident since January 2024. They provide true person-centred care to my mum. All the staff are the kindest, most upbeat, professional people I could ever wish to meet. Before moving to The Spinney my mother existed with dementia and now she is living with dementia. The Spinney's activities programme is exceptional. Furthermore, the location is perfect. So close to Station and Station Road High Street and it's now Spring and the location overlooking the golf course and forest is a little slice of heaven.

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Review from Jonathan D (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The location is peaceful & quiet being opposite a golf course & a forest with only very limited neighbour traffic. The building is modern well maintained & spotlessly clean. The staff are delightful, friendly & professional. No temporary staff. The activities are first-class & imaginative. Also, several
interesting varied excursions are made each week out of the home to maintain interest & avoid “cabin fever”. Food is tasty healthy & varied. A very positive & happy ambience radiates from the Spinney. Thank you from a grateful son.

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Review from Karen G (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since June 2023 and the staff are constantly working to ensure that the residents have everything they need to make their life in The Spinney Care Home a real home. The activities each week are varied and when there is any "special" date (birthdays, bank holidays etc.)
the building and public areas are decorated appropriately, with activities and parties to match; friends and family are actively encouraged to come and join in. My mother particularly enjoyed the Christmas party; a glass of "bubbles" and the singer that was booked was superb, mixing songs from residents' youth with some more popular songs from the 60s, 70s and 80s. The afternoon tea laid on by the chef was properly celebratory - poached salmon and homemade sausage rolls were outstanding. On Christmas Eve, all the residents received a present from Santa and many of the staff gave personal cards out too. This is the most relaxed I have seen Mum for a long time.

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Review from J R (Goddaughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My godmother was reluctant to leave her lifelong home but has been very happy at The Spinney. She has been well cared for by staff, made friends with other residents and enjoyed the activities and visits. She especially loves the garden and being able to watch the wildlife from her window. It's lovely
that there is a hair salon onsite and the weekly GP visits are very reassuring.

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Review from Elizabeth W (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every thing about The Spinney is wonderful. They have had such a lovely December. Christmas Carols, making decorations, a choir of school children and even real reindeers coming to visit. All the staff seem happy to be working there. My mum seems ten years younger since she has been living there.

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Review from Elizabeth K (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble from the staff and carers at The Spinney. As soon as you walk in and sign in there's always a warm welcome in the foyer and staff are aware where your relative is in the home. They provide activities, entertainers and outings on their daily routine. They go out of their way
to to fulfil resident special requests whether it's an outing or doing something in the home.

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Review from Jackie G (Niece of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is eating, drinking and walking so much better. She has a bath and is encouraged to join in activities and make friends.
She has been taken out on visits and is enjoying her life here.

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Review from Mark R (Son of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our review doesn’t just cover August 2023, it starts from May 2023, and is going on to this date.
From being put in a situation regarding my health, where that caring for Mum now is too much of a struggle and being strongly recommended The Spinney by my cousin whose mother-in-law was in here for I
think about 5 and a half to nearly 6 years or thereabouts but sadly who has recently passed away, she suggested we go and have a look, we were always apprehensive thinking about this type of environment, but I must say from our first initial visit, and Mum actually becoming a resident I have found the staff always helpful friendly, on hand, and are a pleasure to deal with,
and although Mum is quite a private person and tends to like to be on her own a lot of the time I would like to say she is being made welcome and encouraged to join in but not in a forceful way.
Many thanks to The Spinney and the team.
Regards and best wishes.

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Review from Cathy B (Daughter-in-law of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only ever seen respect and kindness shown in this wonderful home for my mother-in-law led by a management team who I and our extended family have absolute faith in.
It gives us such comfort to know that she really does have the best care possible.

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Review from Carol R (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother looks healthier now she is in The Spinney Care Home and loves all the staff. She also feels cared for and has more social life and activities than she had before, including days out. She loves the ground floor layout and the garden. There are lots of little details in the home that make it
a nice place to live. The staff seem to be genuinely nice and kind and patient even when bombarded by lots of people with dementia at once. My mum does complain sometimes but these complaints are about things that would happen with anyone with dementia such as the loss of freedom and the false belief that she is perfectly capable of washing her clothes and does not need someone doing it for her. But she does not want to live anywhere else and feels safe at the Spinney.

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Review from Barbara M (Daughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my mum moved into The Spinney, we have been so happy with her care. It is a huge weight off of our shoulders, knowing how well she has been looked after and loved.
Her needs are always met with dignity and careful consideration and as her journey with dementia has progressed, we couldn't
ask for anything more than the individual care and understanding of the staff. We will be forever grateful.

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Review from Liz F (Daughter of Resident) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the staff to be kind, thoughtful and caring towards our mum. Her room is warm and clean and she seems happy with the food.
We get a weekly notice on activities and Mum occasionally goes to these I understand.
Having her hair done makes Mum feel good, so it is great she can have
this done occasionally.
The only frustration we have had has been with the finance department when we were told we had not paid for a period of time when we had done so, it turned out that they sent the email to the wrong person! This was nothing to do with the every day running of The Spinney and the care that Mum receives, however.

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Review from H B (Daughter-in-law of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became very poorly. The Spinney Care Home reacted very quickly and we were informed just as quickly.
She has since returned from the hospital and the care she is getting is above and beyond.
Thank you to all the staff at The Spinney.

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Review from P H (Great-Nephew of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home for my Great Aunt who has complete mental capabilities but needs the extra physical assistance. The home really focuses on the individual residents needs including, everything from physical to social needs the variety of activities and food menus is very extensive and varied. My aunt
wanted to go into a home but was nervous initially understandably, within days she had completely settled in and very happy and this was due to the care home fully addressing any concerns my Great Aunt had. I visit the home regularly and am always welcomed and my Aunt is always very happy. Would thoroughly recommend this home. We looked at others homes locally who were also good. We agreed on The Spinney Care Home and are very happy with the decision and overall my Great Aunt is extremely happy there.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for The Spinney Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for The Spinney Care Home is calculated as follows: ( (211 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Spinney Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Lisa

Lisa Wright

Job Title: Home Manager

Joined: 2024

Over 13 years ago, Lisa was interviewed on a Radio 4 programme, designed to show people the potential of being able to build a rewarding career in the care sector.


Shortly after, she joined a care home as a carer and never looked back.


Since then, Lisa has gained a wealth of experience in care homes, whilst also spending time in a nursing care home setting building valuable skills and knowledge. However, her passion has always been for residential care and supporting people to build and retain as much independence as possible.


In 2018 she joined our Spinney family as a senior carer before being promoted to our deputy manager in 2021.


Mum to Kayleigh, and Nan to granddaughter Ella, Lisa is married to her husband David and together they enjoy frequent walks in the Essex countryside, and city breaks exploring different cultures and cuisines. She also loves fresh flowers and enjoys brightening her home with her creative arrangements.


Speaking about The Spinney Lisa said: “The Spinney is my second home and I love spending time with our amazing residents, their loved ones and our dedicated team. There is nothing more fulfilling to me than knowing we are making a positive difference to the lives of each person we support and care for and I’ll be forever grateful I was introduced to the care sector all of those years ago – managing our home is truly an honour.”


Frequently Asked Questions about The Spinney Care Home

What types of Care is The Spinney Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Spinney Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Spinney Care Home have?

There are 38 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at The Spinney Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Spinney Care Home to the centre of London?

11.3 mile(s) as the crow flies, distance by road may be significantly further.