The Spinney Care Home

21 Forest View, Chingford, London E4 7AU
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9.9 65 Reviews
  • The Spinney Care Home, London
The Spinney Care Home provides award-winning residential and residential dementia care with dignity, love and compassion.

With a focus on making life meaningful every day, residents enjoy a holistic, varied schedule of activities and events designed to promote their health and wellbeing. These include music and movement sessions, arts and crafts, as well as live performances, themed parties, animal therapy and minibus excursions to local places of interest.

The Spinney is a warm, comfortable and friendly home that offers welcoming en-suite bedrooms, spacious lounges, a bustling bistro and sunny conservatory (which is also a favourite spot for Ruby, the home's loving therapy cat). The home features a beautiful award-winning garden*, that is an oasis of calm and tranquility throughout the seasons.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Situated within walking distance of Chingford town centre, residents are also supported to maintain their connections with the local community. This includes a ‘make a wish’ initiative, granting residents’ wishes, big or small, and regular visits from Normanhurst School as part of its intergenerational engagement project.

The team is highly trained and supported to deliver the exceptional care that residents deserve, giving families the peace of mind that their loved one is receiving the highest quality care.

*In November 2023, The Spinney won the Dignity in Care award for the London region of the Great British Care Awards and its beautiful gardens have previously been awarded Winner in Trusted Care’s Top 5 Care Home Gardens in the UK (June 2022).

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Care Provided by The Spinney Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Wright (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for The Spinney Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents' visitors are always welcome. There are no restrictions around visiting times/days.


  • Parking

  • There is limited on-site parking, however, parking is free and plentiful on Forest View.


The Spinney Care Home Reviews (65)

Total of 65, showing 21-40
9.9

The Spinney Care Home has a Review Score of 9.9 (9.875) out of 10, based on 20 reviews in the last 2 years. Over all time The Spinney Care Home has 65 reviews.

Overall Experience

  • 56
  • 8
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Date Published

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Review from Maureen S (Wife of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place to live, always treated with kindness, understanding and respect. Staff always go the extra mile to make things ok for residents. Cannot find anything to complain about. The manager is always on hand and willing to discuss any questions. The entertainment programme is unbelievable and
varied, something for everyone.

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Review from R T (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with Mum's care. When she was unwell and had a fall, the communication between The Spinney Care Home, the GP and the paramedics was very good and I felt fully informed and reassured that Mum was in the best hands. The ambulance staff told me they were very impressed with how caring
and calm the environment was. Their exact words were, 'All care homes are not like this'.
Visits are a real pleasure and the staff are very kind. Mum has particularly enjoyed the animal visits and musical entertainment and is a huge fan of the resident cat, Ruby.

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Review from Nicole S (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Spinney has been a godsend for my family. We know that our dad is cared for to a high standard. From the moment we walked in, we knew it was the place for him. Every member of staff and resident said hello and made us very welcome. They continue to care for him as if he was one of the family. Nothing
is too much trouble. Would have no hesitation in recommending The Spinney as a care home.

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Review from Rossana H (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother could not be better looked after - she now needs a lot of care as she is often in bed, but I can see that her needs are anticipated and her programme of care is thoughtful and structured. The carers are cheery and affectionate with her and I can see that she trusts them and is as responsive
as her condition allows. Communication with me is good and any concerns I have are dealt with.

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Review from Margaret R (Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind, caring and wonderfully patient.

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Review from R D (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't praise the staff at The Spinney Care Home high enough for the level of real care they give to mum. They are always cheerful and will do anything for her. We are truly grateful we found The Spinney for our mum.

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Review from S T (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is of caring staff and management, with a happy family atmosphere at all times. I would always recommend the Spinney Care Home if you're looking for residential care for a loved one, knowing they would be in safe hands.

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Review from D S (Son of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Some of the staff are really good, some not so, but my mother is happy and that is all we can ask for. The facilities are nice and the entertainment is good, if only she would engage more, she would have a lovely time.

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Review from C E (Son of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that the staff at The Spinney care. My Mum has been there for nearly a year and she’s wonderfully looked after. Good food, lovely room and staff that go above and beyond, making friends and really caring. Management is great too, with excellent communication via email and phone. Liaison
between us and the Doctors is very good and facilitates any tests that are needed. During Covid, they have maintained a tight ship and kept limited visiting well controlled.

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Review from P F (Son of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly to residents, good level of care and did a great job during covid. Dad is very happy there and I feel confident he will be looked after. The staff work very hard and seem happy in their work.

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Review from Graham P (Son-in-law of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law moved into The Spinney Care Home in April 2022 and has received excellent care from all the staff. Every effort has been made by the staff to make her feel at home and she has settled in very quickly.

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Review from S B (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Spinney Care Home are very friendly and caring and have done their best to help my mother settle in the home. Nothing seems to be too much trouble, communication is great, there is a lovely atmosphere in the home, great to see all their activities on Facebook.

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Review from N W (Friend of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend regularly. I find the staff very welcoming and professional no matter how busy they are. I know it has been difficult for them during the Covid status but they managed to remain calm and informative. My friend appears to have settled there and enjoys the exercise class.

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Review from J R (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care home my mother is in. Good activities, helpful staff, great food, good residents and not very far for me and the rest of her family can come and visit her, she is very happy since being there.

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Review from Susan M (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place to live. My mum is very happy at The Spinney. She enjoys her food, which is a surprise because she has always been so picky! All the staff are very kind and patient. It is easy to communicate with The Spinney as phone calls and emails get quick responses. She has now been at The
Spinney for seven months and I cannot think of even the slightest moan or complaint. I love the way that I get occasional emails telling a little story about her day and the regular postings on Facebook let me know what is going on. Visiting has been tricky of course, but it is made as easy as the rules will allow, during the pandemic.

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Review from J D (Friend of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting my relative, I was made welcome and my friend with Alzheimer’s looked clean, well cared for and happy. Covid regulations were followed with everyone’s safety considered. My friend always seems happy when engaging with staff who treat her like a family member.

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Review from J V (Respite Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent three weeks in respite care and was patiently shown care home facilities. I was encouraged to join keep fit and other activities. Staff showed interest in me as a person and noticed my personal preference at mealtimes and showed concern about my wellbeing as nighttime approached.

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Review from J P (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcoming team that put Mum at ease right away, including the nice touch of a welcome basket with magazines and sweets she likes. The move to allow us to provide family photographs and a collage before Mum's arrival really helped break the ice. Given we cannot visits right now, I really welcome sight
of photos of daily events on Facebook, which helps us keep abreast of goings-on. Thank you.

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Review from Barrie C (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Spinney for two and a half years, and from day one, Mum's care has been exceptional. I really cannot praise and thank the staff enough. It's been a tough year for everyone, and all the staff have been absolutely fantastic by supporting Mum both physically and emotionally, especially
during these times when family members like myself cannot be there.

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Review from Lesley C (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Spinney for well over a year now, and she is well and happy. This is largely due to the excellent care she receives from all who help to care for her at The Spinney who do their utmost to make it feel like a home from home. Care is one thing, loving care is the thing
that makes the difference at The Spinney. 2020 was an unprecedented year, and the fact that my mother has continued to thrive through this time is a true credit to all concerned.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for The Spinney Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for The Spinney Care Home is calculated as follows: ( (211 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Spinney Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Lisa

Lisa Wright

Job Title: Home Manager

Joined: 2024

Over 13 years ago, Lisa was interviewed on a Radio 4 programme, designed to show people the potential of being able to build a rewarding career in the care sector.


Shortly after, she joined a care home as a carer and never looked back.


Since then, Lisa has gained a wealth of experience in care homes, whilst also spending time in a nursing care home setting building valuable skills and knowledge. However, her passion has always been for residential care and supporting people to build and retain as much independence as possible.


In 2018 she joined our Spinney family as a senior carer before being promoted to our deputy manager in 2021.


Mum to Kayleigh, and Nan to granddaughter Ella, Lisa is married to her husband David and together they enjoy frequent walks in the Essex countryside, and city breaks exploring different cultures and cuisines. She also loves fresh flowers and enjoys brightening her home with her creative arrangements.


Speaking about The Spinney Lisa said: “The Spinney is my second home and I love spending time with our amazing residents, their loved ones and our dedicated team. There is nothing more fulfilling to me than knowing we are making a positive difference to the lives of each person we support and care for and I’ll be forever grateful I was introduced to the care sector all of those years ago – managing our home is truly an honour.”