Review from Jan T (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience

The Spinney staff have been absolutely marvellous over the last year, keeping us up to date with care factors and general information about my father’s condition, and how the home is coping with COVID-19 and its consequences.

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Review from Duncan R (Brother of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience

Every resident at The Spinney is so treasured and special to us, their loved ones out here, that we invest huge trust in a care home such as this for their care, safety and health. In the 7 years in which my only sister has been resident there, that trust has been honoured from day 1 and it has been

such a reassurance to know that every single day she receives such a high standard of care, both as an individual and as part of a very special community. I have observed not only a high standard of professionalism in all of the excellent staff and leadership but also a real sensitivity and concern for each resident as an individual and their needs. My sister feels so safe and secure there and it really is a home to her where she feels she belongs and all her needs are met, as well as a high quality community facility serving the varied needs of so many other residents. Every day I know she is in the best possible hands receiving the best possible care.

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Review from Heather K (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience

My father has been a resident since January 2020. I cannot praise all staff enough, the management are always ready to answer any queries and are happy to spend time doing so. The care staff are so kind and caring, not just with the work they have to do regarding their job description, but spending

time to share a joke with Dad and us and always have a smile. Dad has put on weight since being there, the food is varied and plentiful, the chef is always happy to make sure Dad has food he likes. The activity team come up with imaginative ideas to keep all residents occupied. The whole building is spotless and well maintained. This has been a very challenging year for everyone but the residents have had the same high standard of care as before Covid. We have been able to have outside visiting when allowed and video contact when it was not allowed. Dad is very happy and has not once asked to go ‘home’, we thank everyone for everything.

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Review from Bridie A (Sister of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience

Each time I visit my sister I find everything is very good.
So pleased she is there as are all her family.

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Review from Graham F (Son of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother first went to The Spinney Care Home in March 2018. Since then, she has received excellent care from all the staff. The home puts on a variety of events for both residents and family and tries to get everyone involved.
Nothing seems to be a problem to the staff and they take it all in their

stride. We cannot praise them all too highly.

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Review from F B (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been in The Spinney for a year now. This place is beautifully clean. There are lots of wonderful carers who are very professional and nothing is too much trouble. The place has been really made to make you feel at home.
The building is exceptionally clean, the food and cakes are freshly baked

and is like beautiful home cooking.
This place has also been a great support for me to help me care for Mum.
Only downside, Mum has a wet room, but not very convenient for me to wash Mum. Could do with a shower in the bathroom.

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Review from J C (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care and attention to detail. Fantastic range of food. Spotlessly clean. Outstanding care staff and wonderful management. A real home from home service.
10/10.
Engaging activities and professional entertainment.

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Review from Janet M (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience

My dad has been in The Spinney for 18 months. He is so well looked after and the activities that they do for the residents is very good and all staff, from the handyman to the manager speak to you when you come into the home.
We feel very lucky that we have him in The Spinney and it gives me so much

peace of mind that he is there.

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Review from Anne D (Mother of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience

My mother was at The Spinney for about three and a half years, and with her dementia making her unhappy and angry, it was a thankless task looking after her. The staff were nothing but kind and supportive of both my mother and the family.
At the end of her life when the family spent their days with

her, the staff on the dementia floor could not have been more caring or respectful.
I have no hesitation in recommending the Spinney Care Home as their philosophy of 'Exceptional Care without Exception' is what they are all about.

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Review from Pam M (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

The care my mother has had at The Spinney has been excellent.
Staff are thorough and professional whilst remaining unfailingly caring and loving.
As relatives, we are made to feel welcome and comfortable. We have been involved in all decisions and delivery of care.
Managers are "hands-on", setting

an example to staff as well as monitoring the high standards.
I cannot find fault in any aspect of care at The Spinney.

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Review from Joy I (Relative of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience

I spent 6 days visiting my relative, she is thriving in a caring and stimulating environment. The food was good and the staff are kind.
My suggestion: the front door needs a wheelchair accessibility button to hold it open while wheelchairs and people using walking sticks pass through. This is practical

and not a luxury as management suggested.

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Review from Karen S (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been at The Spinney for over a year. The care she receives is very good, we find the staff to be very attentive and caring, there is also not a high turn over of staff, always a good sign.
The home has a very homely feel and they even have a resident cat, lovely touch. We visited a number

of homes and this was by far the best on many levels. We are very happy with the care our mother receives here. I visit practically daily so I know the staff quite well.

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Review from Paul S (Nephew of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience

My aunt has received excellent care since December 2015. The staff are always kind and caring towards the residents.
The complex is always kept immaculately clean and the cook provides an excellent and varied menu. My aunt has put on weight and has never looked better for the last couple of years.
The

staff deserve a big thank you and congratulations.

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Review from Nicholas E (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience

Excellent care provided for my father. Good nutritious food, good medical care and entertainment events organised.

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Review from David D (Son of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience

My mother has dementia and has been at The Spinney for 9 years since she was first diagnosed. We looked at a few other care homes and decided The Spinney was the best home for her and we have had no reason to think we were wrong. My only adverse thought is that it was a shame the previous manager moved

to another home as she was excellent but that is in no way is a criticism of the present management, who we find very good and professional.

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Review from Jeremy R (Son of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience

My mother visits The Spinney Care Home twice a week and stays for the day. This is a transitional phase during which she can become accustomed to live in the home as before too long she will require to become a resident. The staff of The Spinney Care Home have gone out of their way to make this successful.

They are welcoming and kind and have helped to make the experience a resounding success. The excellent quality of food and the entertainment ensure that my mother always comes to the home feeling happy.

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Review from H H (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience

The staff do their utmost to ensure that all the residents are comfortable and happy. Each residents idiosyncrasies are catered for in a thoughtful way. The place is clean and well looked after and there is a lovely atmosphere in general - plus there is plenty of entertainment for residents.

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Review from John R (Son of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience

Quality and attentiveness of the staff are generally excellent. I have huge confidence in the professionalism of the senior staff and this reflects on the attitude and levels of care from the junior members. Staffing levels can drop at weekends which occasionally impacts on the consistency of care.

Quality and cleanliness of the home is excellent. No hesitation in recommending the home to others.

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Review from Joy (Wife of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience

My husband needed respite care whilst I had an operation. He suffers from dementia and was very agitated at being separated from me. He received good care and attention and his family visitors were given good access and consideration. We felt there was rather a lack of activities although our visits

were not regular. His medical care was very well observed and we would certainly be glad to use The Spinney should we need to in the future.

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Review from Tina B (Daughter of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience

The care received by mum has been exceptional - the staff are extremely helpful and they treat mum with dignity, courtesy and respect.
All of us in the family are very grateful for all they are doing with mum to provide a good quality of care.

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The Spinney Care Home

Care Provided by The Spinney Care Home

Good to Know

Funding & Fees Guide for The Spinney Care Home

Facilities