The Spinney Care Home

21 Forest View, Chingford, London E4 7AU
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9.9 65 Reviews
  • The Spinney Care Home, London
The Spinney Care Home provides award-winning residential and residential dementia care with dignity, love and compassion.

With a focus on making life meaningful every day, residents enjoy a holistic, varied schedule of activities and events designed to promote their health and wellbeing. These include music and movement sessions, arts and crafts, as well as live performances, themed parties, animal therapy and minibus excursions to local places of interest.

The Spinney is a warm, comfortable and friendly home that offers welcoming en-suite bedrooms, spacious lounges, a bustling bistro and sunny conservatory (which is also a favourite spot for Ruby, the home's loving therapy cat). The home features a beautiful award-winning garden*, that is an oasis of calm and tranquility throughout the seasons.

And, with soothing lighting, music and aromatherapy, residents can experience multi-sensory relaxation as part of a group, or in the comfort of their own bedroom, during regular Namaste Care sessions.

Situated within walking distance of Chingford town centre, residents are also supported to maintain their connections with the local community. This includes a ‘make a wish’ initiative, granting residents’ wishes, big or small, and regular visits from Normanhurst School as part of its intergenerational engagement project.

The team is highly trained and supported to deliver the exceptional care that residents deserve, giving families the peace of mind that their loved one is receiving the highest quality care.

*In November 2023, The Spinney won the Dignity in Care award for the London region of the Great British Care Awards and its beautiful gardens have previously been awarded Winner in Trusted Care’s Top 5 Care Home Gardens in the UK (June 2022).

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Care Provided by The Spinney Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Wright (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for The Spinney Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents' visitors are always welcome. There are no restrictions around visiting times/days.


  • Parking

  • There is limited on-site parking, however, parking is free and plentiful on Forest View.


The Spinney Care Home Reviews (65)

Total of 65, showing 61-65
9.9

The Spinney Care Home has a Review Score of 9.9 (9.875) out of 10, based on 20 reviews in the last 2 years. Over all time The Spinney Care Home has 65 reviews.

Overall Experience

  • 56
  • 8
  • 1
  • 0
  • 0

Date Published

65
6
8
20
45

Review from Maureen (Niece of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived as a client/patient in 2007. Her sister had been a resident here and always said that should she ever need to go into care, The Spinney was where she wanted to come. I have been visiting her since her admission on a regular basis and I am extremely touched to see how much the staff seem
to generously care for her and look after her. I am totally reliant on The Spinney staff to support and look after her as a family would do. I am not disappointed they are wonderful!

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Review from Janet (Friend of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very kind and supportive.

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Review from Glynis M (Daughter of Resident) published on 13 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Spinney Care Home for over 8 years. During this time her condition has deteriorated and she is now bed bound. I find the care she receives to be first class by all the carers. The home always keep me informed if there is anything wrong with my mother. I cannot fault the place
at all. Everything excellent.

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Review from Gary W (Son of Resident) published on 12 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We brought mum to The Spinney approx 2 ½ years ago as she had struggled to settle in her previous home. We found that at The Spinney the managers and staff were experienced, knowledgeable, caring and flexible. We were able to add home furnishings to her room and the staff were willing to do whatever
it takes to help. Mum can be erratic at times, sleeping during the day and up at night, yet the management and staff have been flexible with her mealtimes and general care. We are very happy with the care she gets.

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Review from Barry T (Son of Resident) published on 6 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers and management who look after my father in a caring professional and loving manner.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for The Spinney Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for The Spinney Care Home is calculated as follows: ( (211 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 240 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Spinney Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Lisa

Lisa Wright

Job Title: Home Manager

Joined: 2024

Over 13 years ago, Lisa was interviewed on a Radio 4 programme, designed to show people the potential of being able to build a rewarding career in the care sector.


Shortly after, she joined a care home as a carer and never looked back.


Since then, Lisa has gained a wealth of experience in care homes, whilst also spending time in a nursing care home setting building valuable skills and knowledge. However, her passion has always been for residential care and supporting people to build and retain as much independence as possible.


In 2018 she joined our Spinney family as a senior carer before being promoted to our deputy manager in 2021.


Mum to Kayleigh, and Nan to granddaughter Ella, Lisa is married to her husband David and together they enjoy frequent walks in the Essex countryside, and city breaks exploring different cultures and cuisines. She also loves fresh flowers and enjoys brightening her home with her creative arrangements.


Speaking about The Spinney Lisa said: “The Spinney is my second home and I love spending time with our amazing residents, their loved ones and our dedicated team. There is nothing more fulfilling to me than knowing we are making a positive difference to the lives of each person we support and care for and I’ll be forever grateful I was introduced to the care sector all of those years ago – managing our home is truly an honour.”