Springview

8-10 Crescent Road, Enfield EN2 7BL
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9.6 34 Reviews
  • Springview, Enfield
Springview is a purpose-built residential care home situated near to Enfield town centre.

Originally opened in 1987, the residential home stands in tranquil surroundings close to green belt countryside with views overlooking Enfield golf course and beyond.

Springview offers a welcoming, luxurious and safe place for residents, as well as a comprehensive, individually tailored programmes of care.

2018 saw a £1.5m refurbishment programme with the addition of extensive resident communal areas including lounges and a south-facing terrace with spectacular views across London.

Residents can enjoy regular outings to both local and London based places of interest, as well as entertainment venues and restaurants.

There is ample on-site visitor parking so that the home can be visited easily by friends and family.

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Care Provided by Springview

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Grace Ramalho (Home Manager4)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 4

Funding & Fees Guide for Springview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425

  • All fees subject to assessment of care need.
  • (these prices are only a guideline, please contact Springview to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park to the front, and road side parking.


Springview Reviews (34)

Total of 34, showing 21-34
9.6

Springview has a Review Score of 9.6 (9.603) out of 10, based on 12 reviews in the last 2 years. Over all time Springview has 34 reviews.

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22

Review from Suzy G (Daughter of Resident) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Springview for two weeks' respite care while I went on holiday. The staff were kind and welcoming and were always available to help when he had continence difficulties during the night. My father was happy with his room and the facilities. He said the food was excellent. Sometimes
he didn't know how things worked, but he "did not want to bother the busy staff". Some were misunderstandings on his part, so could staff please ensure that residents, especially those only staying for a short time, understand how things work; eg there was a bath in his room that he could not climb into, but no one told him there was a well-equipped shower room with seat, grab handles, etc, where staff could help him shower. He also waited each morning, once dressed, for someone to tell him to go down to breakfast, but he didn't know he could just go when he was ready. Generally, a very nice, clean, comfortable and well-equipped home, and I would be happy if my father had to stay there again.

Reply from Zoey Baik, Admissions Manager at Springview

We are pleased that your father enjoyed his stay at Springview. It can be very daunting for people coming into a care home for the very first time and during the initial few weeks of your stay we try to get to know one another. We acknowledge your feedback, and will share with the team at Springview, as this will improve the care of others, and we look forward to your father returning to Springview to visit us again.


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Review from I H (Son of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very prompt help and advice. Able to organise respite care at short notice, despite the complications of Covid.

Reply from Zoey Baik, Admissions Manager at Springview

Thank you for your kind feedback and for sharing your experience, which I will pass on to all the staff at Springview. We are very proud of our staff for their hard work during these challenging times. It was our pleasure to care for your dad. Best wishes.


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Review from Jill R (Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had an extremely happy stay at Springview care home. All the staff have been extremely kind, caring and attentive. All the meals have been lovely, tasty and full of variety.

Reply from Zoey Baik, Admissions Manager at Springview

Thank you for this wonderful and kind review. I will pass on your comments to all staff here at Springview.


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Review from C P (Relative of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Springview has been amazing during Covid. The measures that have been implemented have been amazing, and as family members, we have been reassured that our relative has been kept safe. The home staff have always been polite, courteous and helpful.

Reply from Michael Williams, Manager at Springview

Thank you for your compliments. It has been tough during Covid, but so glad you have found that the measures we have implemented have been "amazing".


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Review from Philip M (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This review takes into consideration that for the majority of the time that Dad has been resident visiting has been severely restricted, for obvious reasons. The family are grateful to Springview and the staff for making visits possible, especially the use of the gazebo, whenever it was deemed safe.
Whether visiting Dad in person or talking via Skype, he has never had a bad word to stay about Springview or the staff. He is very complimentary about the care given and the quality of the food. Dad always looks well cared for and happy in himself, and we thank the staff concerned for making this happen. We have been pleased with the ease and level of communication between ourselves and the home. We have been happy with the way we have been updated about how Coronavirus has affected Springview, although we would strongly encourage any staff members who are not yet vaccinated to have the jab as this would ease our concerns, particularly when we are on the verge of a third wave.

Reply from Michael Williams, Associate CEO at Springview

Thank you for your kind words, and we are delighted that you are satisfied with the care given, the level of communication, and the food. Please rest assured that it is now government policy that all care home staff should have the jab and all our staff will be complying.


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Review from John K (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Springview is outstanding. The staff are conscientious and professional, and crucially, this professionalism is underpinned by kindness and good humour.
I cannot recommend them highly enough, and it is a great comfort to know my mother is being cared for by such dedicated, skilled
and nice people.

Reply from Michael Williams, Associate CEO at Springview

Glad you think our care is outstanding and that it is underpinned by kindness and good humour. It is great that you are so happy to recommend us. Thank you so much for your warm comments.


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Review from Andy B (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, friendly care from professional, friendly staff. When I visit or talk to Mum, she tells me that every day feels like a holiday. It feels good to have the knowledge that Mum is happy and is being looked after so well.

Reply from Michael Williams, Associate CEO at Springview

Wonderful to hear that your mum feel like each day is a holiday. We are delighted that she is so happy with us. Thank you for being in touch.


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Review from Andrew N (Son of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care for my mum. She entered Springview at the height of Covid in August 2020 and has been extremely well cared for since then. Big call out to one lady and her team on the 1st floor. Mum has settled in well, and so pleased I chose Springview for Mum. Would highly recommend Springview.

Reply from Michael Williams, Associate CEO at Springview

We are highly gratified by your comments. So pleased that you feel the care for your mum is wonderful and that you would recommend us highly. We'll be happy to pass on your comments to our staff.


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Review from Keith T (Son of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and seems extremely happy. We have taken advantage of the visits, and find the staff very helpful and pleasant organising the required tests. We are provided with the weekly activities for my mother and the changes in restrictions for visits. We would like to thank the staff
for their support during this challenging period.

Reply from Michael Williams, Associate CEO at Springview

Very pleased to hear that you feel your mother is well cared for and happy. Thank you for your supportive comments.


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Review from Denny K (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from the hospital after having COVID. It was a very stressful time for us as we were unable to visit any homes because of the pandemic and had to choose a home for her without visiting.
The staff at Springview did everything they could to help us with this choice. They have
spent time on the phone explaining the procedures, and when my mother arrived, they kept us updated with how she was settling in.
They have helped her feel at home, ensuring she has home comforts around her, and also assisting her to gain her strength back and become more mobile again after her 6-weeks stay in hospital. They have sorted out her medication requests, and when she broke her tooth, took her to her own dentist. She often says to me, "when I got back to the hotel" after these visits! I know that she has trained carers looking after her, and yet, she feels she is in a hotel. The carers are so patient and friendly and are always available to talk to me if I am concerned in any way.

Reply from Michael Williams, Associate CEO at Springview

Delighted to hear that your mother feels she is in a hotel! It is lovely to know she is so happy.


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Review from Rachel L (Daughter of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had a stroke in December of last year, and he has been a resident since March of this year. I can say that the home is in a beautiful location, nice and quiet. The manager and the carers have been so helpful and caring. All our needs have been met.

Reply from Michael Williams, Associate CEO at Springview

It is a pleasure to hear that our staff have been so caring and that all your needs have been met. Thank you for your supportive comments.


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Review from Joshua L (Son of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to visit our father. He is cheerful and well cared for. The staffs are a delight and understanding and sensitive. Wishing all the best to the team.

Reply from Michael Williams, Chairman at Springview

So glad your father is cheerful and well cared for. Thank you for your kind wishes.


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Review from Fiona C (Daughter of Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Springview really know my mum well and care about all her needs. It feels like she has another big family. She is clean and well dressed, and her nutritional needs and health issues are monitored well.

Reply from Michael Williams, chairman at Springview

It's wonderful that you think your mother has "another big family" by being with us. Thank you so much for your kind words.


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Review from L B (Daughter of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home itself is very nice, the rooms are modern and comfortable, most of the staff seem very nice and friendly and helpful although the exceptions are to the extreme of this i.e. rude, unhelpful, dismissive and uncaring. Basic requirements have not always been carried out (i.e. dietary requirements,
assistance with daily tasks such as eating, drinking, going to the toilet), personal hygiene, understanding my mother's actual needs and the appropriate care plan being put in place for her needs. The food seems to be, on the whole, very nice, and the menus have good choices. I have had to complain on several occasions and I find the Manager quite aggressive and feel he is not fully taking on board the problems brought to his attention. Objective criticism should be helpful and a learning curve, not taken as a personal attack which I have found to be very unprofessional.

Reply from Michael Williams, Chairman at Springview

Our home is highly regarded by residents and families alike and is rated 'good' by the Care Quality Commission. Critical comments are extremely rare, but we are happy to work with the family to understand and resolve the issues that are raised.


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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Springview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Springview is calculated as follows: ( (90 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 141 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Springview is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Grace

Grace Ramalho

Job Title: Home Manager

Joined: 2024

Grace has a wealth of experience in care, with over 10 years as a registered Home Manager and a degree in Healthcare Management. She is passionate about person-centred care and places great importance on empowering people to make decisions about their lives, their care, and their involvement in the routine and decision-making of the home. Her particular fascination is in caring for those with dementia, in order to rediscover residents’ hidden potential and give them back their sense of purpose.


Mark

Mark Clements

Job Title: Group Operations Manager

Joined: 2014

“I was late joining the nursing profession and after a career in chemical manufacturing/processing, I decided to retrain as a registered nurse.


During my nurse training, I worked regular shifts as a care assistant in various care homes to both enhance my skills and support my family.


In 2008, I finally qualified as a registered nurse and worked on an acute medical ward, completed my preceptorship and built on my nursing skills and knowledge.


Although I enjoyed my time in a hospital ward, I missed the ‘community’ within a care home and decided to devote my career to supporting people who live in care homes, joining Springdene Group in 2014.


I am proud to work for Springdene Nursing and Care Homes, especially as staff, are committed to bringing joy and enrichment to residents' lives, and how each home has a unique identity and resident community.”


Mark Clements