Spring Lane

170 Fortis Green, London N10 3PA
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9.8 66 Reviews
  • Spring Lane, London
Spring Lane is an established North London care home that was rated 'good' by the Care Quality Commission in January 2019.

It has spacious communal areas and a service that is committed to care that suits the individual.

While being an ideal environment for older people with daily care needs, the hand-picked care team are experienced in the challenges of dementia care and the home is welcoming for people with physical difficulties.

As well as a homely environment, residents can enjoy being located close to the numerous amenities and transport routes of Muswell Hill.

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Care Provided by Spring Lane

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lori Vela (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 5

Funding & Fees Guide for Spring Lane

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425

  • All fees subject to assessment of care need.
  • (these prices are only a guideline, please contact Spring Lane to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park to rear


Spring Lane Reviews (66)

Total of 66, showing 1-20
9.8

Spring Lane has a Review Score of 9.8 (9.758) out of 10, based on 22 reviews in the last 2 years. Over all time Spring Lane has 66 reviews.

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Review from Carolyn F (Niece of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for providing respite care for our aunt. At very short notice you helped us have peace of mind that she would be cared for whilst we were away.
She loved her room and liked the staff very much.
Additionally, you lent us equipment when we had an emergency after she moved back into her own
home. Very kind of you and much appreciated.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your lovely review and for sharing your experience at Spring Lane, I will pass your feedback to all the staff.


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Review from Gill M (Cousin of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin, a single gentleman, lived in the same house for 77 years so moving into a care home was a huge change for him. Staff at Spring Lane were incredibly patient, empathetic and gentle with him from day one so he settled in fairly easily and is now totally at home there. I am immediately informed
about any problems, appointments or issues that affect him - communication is excellent.
Visitors are made to feel welcome and the atmosphere in the home is peaceful and happy with many activities available to residents. My cousin's room is kept clean and tidy, as are his clothes. He is given gentle reminders when needed about his personal hygiene, without making him feel embarrassed.
My thanks to all the staff at Spring Lane, you are all doing an amazing job and it's greatly appreciated.

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Review from J B (Niece of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment I stepped into the relaxed and welcoming environment of Spring Lane Care Home, I knew that this would be the right place to bring my aunt. Throughout her stay, the staff were professional, friendly and attentive and always willing to discuss my aunt’s individual needs with me. I was impressed
with the regular close contact, informing me of the state of my aunt’s health and details of follow-up treatments and necessary adjustments. I’d like to thank every single member of the staff from the bottom of my heart for their kindness and dedication to the care of my aunt.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your lovely review and for sharing your experience, I will pass on to all the staff at Spring Lane; your kind comments are much appreciated.


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Review from Joe W (Friend of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Spring Lane for looking after a dear friend of mine, who has been a resident for over three months. I visit regularly and have been impressed with the service provided. All the staff have been excellent and friendly to us.
The facilities and entertainment provided help to stimulate
the patients with their well-being. I found it a friendly environment, and the in-house catering service was excellent. The patients often form friendships within the care home. I would not hesitate to recommend this facility.

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Review from D S (Son-in-law of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, the quality of care at such places is entirely dependent on the staff. Spring Lane has a real culture of professionalism and pride in providing the best possible care for the residents. The carers exude warmth, humour, and genuine affection, not only for those they care for but for their
families and friends too. There is good communication from the home to family members regarding any changes in health conditions, and decisions are always jointly made. A high level of trust is therefore built up, ensuring peace of mind for all concerned.

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Review from A C (Nephew of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home.
Friendly staff.

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Review from M B (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother every day. I see for myself how hard the staff work caring for the residents.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your feedback about Spring Lane, and we will share this with the team at Spring Lane.


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Review from Marisa S (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Spring Lane for two years. During this time, she has been very well cared for. The staff are all caring, considerate, respectful and kind. My mum always praises the comfortable bed, the good food and the kindness of people around her. Myself and my sisters only have praise
for the staff at Spring Lane. My mum is happy and settled, we couldn’t ask for more.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your review, and we shall share your feedback with the team at Spring Lane.


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Review from Deborah L (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care at Spring Lane. Our mother is very contented, which is great to see. She is very happy with the food and with the care that she receives. On visits, we see that the residents are well looked after. Activities are plentiful, and there is always a lovely, warm and friendly
atmosphere. Our mother's room is a good size for her, clean and well-appointed. We are very grateful to the staff for their thoughtfulness and consideration of the residents' needs.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your lovely review and for sharing your experience, which I will pass on to all the staff at Spring Lane; your kind comments are much appreciated.


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Review from E R (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Spring Lane since 2014. Her care has always been exemplary, and the team has been extremely responsive to her needs as her Alzheimer's has worsened. The facilities and environment are brilliant, as is the range of activities. The home is very well managed, and the carers
are always friendly, helpful and informative to relatives, and, most importantly, loving and supportive to residents. Staff turnover seems to be low too. I always feel confident that my mother is in the best place she could be.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your lovely review and for sharing your experience, which I will pass on to all the staff at Spring Lane; your kind comments are much appreciated.


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Review from Tracy H (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a Spring Lane resident for nearly four years now. In all that time, she has been very well cared for by staff, who I cannot speak highly enough of. Their care, kindness and respect for residents and their families is to be admired. I feel that Spring Lane is very much part of the local
community, which adds to its friendly, relaxed atmosphere.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your lovely review and for sharing your experience, which I will pass on to all the staff at Spring Lane; your kind comments are much appreciated.


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Review from S M (Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard in all areas.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your review, and we shall share your feedback with the team at Spring Lane.


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Review from David P (Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, kind and efficient at Spring Lane.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your review, and we shall share your feedback with the team at Spring Lane.


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Review from James C (Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and find the management and staff very helpful, kind and wonderful.
Food good.
Rooms very clean, and staff and management wonderful.

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Review from Lisa A (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I are delighted with the amazing care my Dad is receiving by all the wonderful staff at Spring Lane. We are very thankful and grateful to all the staff for considering his needs and making him comfortable.

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Review from Myra F (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, aged 101, has lived in Spring Lane for two and a half years. Her level of care needs are relatively minimal, although she is registered blind and is very hard of hearing. Spring Lane has a well established team of carers, mostly kind and very caring. The home has a warm and friendly atmosphere,
and a sense of informality, coupled with generally well worked out systems, procedures and structures - a good combination. Spring Lane is part of a group of three homes, set up and still owned by the original medical family who established it, and they are still involved. Leadership and management are satisfactory, and there is a kind, experienced and very responsive team at deputy management level. I was not happy with the way Springdene handled a complaint eighteen months back, and have concerns about the current refurbishment programme being carried out with residents in situ, although I don’t know how else this could have been done. However, would I choose this home again? Yes.

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Review from Norman W (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spring Lane is a lovely care home in Muswell Hill with excellent staff and very good facilities, including good size bedrooms and a very large, modern ground floor lounge and diner. The staff communicate very well and are eager to address any concerns. Dad has been really happy there and although the
care is expensive, the residents are treated with dignity and respect.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your review, and we shall share your feedback with the team at Spring Lane.


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Review from N N (Wife of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Salient points from my experience of Spring Lane - the kindness and friendliness of the staff, together with the excellent care given to residents. The warm and welcoming atmosphere - I especially liked the flower arrangements in the lounge and the displays recording the changing seasons and festivals.
The range of activities offered to residents, some of which such as a harp recital which visitors can also enjoy.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your review, and we shall share your feedback with the team at Spring Lane.


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Review from Chris E (Son of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good clean care home, all the carers are friendly and lovely and easy to approach and ask questions and they even look after you when visiting your loved ones. All managers and receptionists are very caring and helpful and always send you newsletters to let you know of activities that are happening
at the home and will always keep you informed of your relatives well well-being etc. Very good care home, would recommend it to anyone. Wishing all at Spring Dene Care Home a very very Happy Christmas and a very very Happy New Year 2024.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Lane.


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Review from Deb C (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is not the easiest of residents because she is in the early stages of dementia and also has mobility issues (we definitely could no longer care for her at home). All of the staff at Spring Lane could not have been more caring or supportive, and my mother is genuinely much happier than she
was in her own home. This is a really well-run care home where everyone follows procedures, where they organise lots of interesting activities throughout the day, the family can visit whenever they like (including the dog!), the food is excellent, and they definitely do their best to match up to their stated aim of being a home from home. We can see that they meet a lot of different needs, and they accomplish this by treating everyone as an individual.

Reply from Mark Clements, Group Operations Manager at Spring Lane

Thank you for your lovely review. Your kind comments will be passed on to the team at Spring Lane.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Spring Lane is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Spring Lane is calculated as follows: ( (202 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 260 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spring Lane is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

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Lori Vela

Job Title: Care Home Manager

Joined: 2018

Joined Spring Lane on 16/01/18.
"Springdene is committed to provide the highest standards of care and to aim to set the benchmark in quality and values. We are fully supported by our owners, who share this commitment and understand it is best achieved by having a well-trained, stable and highly motivated workforce. with good and co-operative employee relations.
All our staff are supported and offered chances to develop in their role through our training and career development opportunities.
At Spring Lane what we do is important so we work together to bring joy to everyday experiences, whilst striving to be caring and respectful of the people in our care.
Our vision is to enhance the lives of our residents by consistently delivering excellent service, as well as be the best place to work in the care sector."
Lori Vela


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Joanne Simpson

Job Title: Unit Manager

Joined: 2013

I began my career in care when I was 16 via volunteering at the local older people’s lunch club. I knew from this time that I wanted to pursue a career in care and took a role as a carer for adults with learning disabilities whilst continuing with my volunteering role. When I moved to London I had the wonderful opportunity of being able to do a modern apprenticeship in a care home for older people. I knew straight away that I had found the ideal job for me.

I am passionate about ensuring people are cared for in the way they want, that promotes and enables them to live life as they would to choose to.

I have worked in various care homes in the charitable, local authority and private sector. I have been working at Spring Lane since 2013 and have never looked back, I have progressed from Carer to Unit Manager. Spring Lane really has a home-from-home atmosphere and a caring community spirit.


Mark

Mark Clements

Job Title: Group Operations Manager

Joined: 2014

“I was a late joining the nursing profession and after a career in chemical manufacturing/processing, I decided to retrain as a registered nurse.


During my nurse training, I worked regular shifts as a care assistant in various care homes to both enhance my skills and support my family.


In 2008, I finally qualified as a registered nurse and worked on an acute medical ward, completed my preceptorship and built on my nursing skills and knowledge.


Although I enjoyed my time in a hospital ward, I missed the ‘community’ within a care home and decided to devote my career to supporting people who live in care homes, joining Springdene Group in 2014.


I am proud to work for Springdene Nursing and Care Homes, especially as staff, are committed to bringing joy and enrichment to residents' lives, and how each home has a unique identity and resident community.”


Mark Clements


Alex

Alex Codrescu

Job Title: Interim Home Manager

Joined: 2021

Alex started his career as a domiciliary carer and has since held a variety of roles within care and nursing homes. He joined Spring Lane in 2021 as a Unit Manager and is currently the Interim Home Manager. In addition to his care experience, he also holds a degree in Business and Healthcare Management from Anglia Ruskin University. With a focus on fostering a culture of compassion, excellence, and continuous improvement, he is dedicated to ensuring that Spring Lane remains a place where residents receive the highest standard of care and where staff feel supported and empowered to deliver their best.


Frequently Asked Questions about Spring Lane

What types of Care is Spring Lane registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Spring Lane provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Spring Lane have?

There are 63 Single Rooms.

What are the Facilities & Services at Spring Lane?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Spring Lane to the centre of London?

6.1 mile(s) as the crow flies, distance by road may be significantly further.