Spring Lane

170 Fortis Green, London N10 3PA
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9.8 66 Reviews
  • Spring Lane, London
Spring Lane is an established North London care home that was rated 'good' by the Care Quality Commission in January 2019.

It has spacious communal areas and a service that is committed to care that suits the individual.

While being an ideal environment for older people with daily care needs, the hand-picked care team are experienced in the challenges of dementia care and the home is welcoming for people with physical difficulties.

As well as a homely environment, residents can enjoy being located close to the numerous amenities and transport routes of Muswell Hill.

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Care Provided by Spring Lane

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lori Vela (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 5

Funding & Fees Guide for Spring Lane

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425

  • All fees subject to assessment of care need.
  • (these prices are only a guideline, please contact Spring Lane to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park to rear


Spring Lane Reviews (66)

Total of 66, showing 61-66
9.8

Spring Lane has a Review Score of 9.8 (9.758) out of 10, based on 22 reviews in the last 2 years. Over all time Spring Lane has 66 reviews.

Overall Experience

  • 55
  • 11
  • 0
  • 0
  • 0

Date Published

66
0
3
22
44

Review from Christine C (Cousin of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been living at Spring Lane for the past 3-years and she is very happy.
She often comments when I visit (including last week), 'they are all very nice'.
I have been very impressed with both the level of care and attention to detail.
There are lots of long term staff who know residents
well, and this helps everyone feel like a family.
Especially during the past 12-months when it has been difficult to visit, I have been impressed with the care offered, and help in ensuring we maintain contact. There are a good range of activities available if you would like to participate; but also good respect if you would rather not.
Before the pandemic, I would sometimes have lunch with my cousin and really impressed with the freshness and variety of food; as well as foods that are familiar for the residents.
I visit many care homes as part of my job and I am so glad we chose Spring Lane for my cousin as it really does stand out as a good place to live.

Reply from Michael Williams, Chairman at Spring Lane

We're really pleased to hear that your cousin is so very happy at Spring Lane. It's a great tribute to our staff. Thank you for your kind comments.


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Review from Kate H (Friend of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident in Spring Lane for four years, and I have missed her so much during the Pandemic. But the staff have facilitated Skype calls throughout, so we have been able to be in touch. In May, finally, I was able to visit in person, and after a test and fully masked etc, I was able
to talk with my friend. It was such a wonderful experience - she was well, happy and looked after so well by the marvellous Spring Lane staff. She could not be better cared for.

Reply from Michael Williams, Chairman at Spring Lane

We're delighted you have taken the time to let us know your friend is so well looked after and that our staff are "marvellous". It is much appreciated.


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Review from James D (Husband of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's/Dementia and has been cared for at Spring Lane for the past two years. The care she has received has been outstanding. I have found the staff to be caring and competent; displaying respect, professionalism and kindness. My wife's medical, social and personal care has been of
the highest standard. Communication is excellent. I am always kept informed of any medical issues and dealings with the GP and hospital as well as her social interaction in the home via photo/video.


The most important thing is that Spring Lane is a happy community with lots of activities going on. I am always made welcome whenever I phone or visit.
I am so grateful to all the staff for the care they give my wife, especially over the past twelve months.


Reply from Michael Williams, Chairman at Spring Lane

We are pleased to hear your warm words of appreciation for the care of your wife at Spring Lane as well as your praise for and gratitude to the staff.


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Review from Kerry B (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the way that the staff at Spring Lane have looked after my mother during the pandemic. The visiting restrictions have been hard for everybody, but I have felt confident throughout that her needs were being met and that she was safe. The staff at Spring Lane are very caring, and my
mother has always been very happy and content living there.

Reply from Michael Williams, Chairman at Spring Lane

Thank you for your support, and we are delighted your mother is so content in our home.


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Review from Elizabeth G (Daughter of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to my mother, and the attitude of the care staff who are very caring, empathetic and kind, as well as being very professional and dealing with any medical issues promptly. There is a lovely atmosphere at Spring Lane and it is good that the dementia sufferers are
able to mix with the other residents and join in activities with them. The food seems to be very good. I always feel that the managers are on top of issues, and deal with them well, and keep the family informed. There is quite a bit of staff turnover, due to the area being too expensive for care workers to live, but there is a core of long term staff who know my mother well, and the new staff who join are very friendly and get to know my mother quickly, and seem to genuinely care for her, and like dealing with her.
We have had a few problems with the laundry, and I have asked for my concerns to be addressed.

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Review from Christian D (Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great home my mother has moved in and is very happy with the service provided
The staff are very friendly and helpful

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Spring Lane is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Spring Lane is calculated as follows: ( (202 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 260 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Spring Lane is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

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Lori Vela

Job Title: Care Home Manager

Joined: 2018

Joined Spring Lane on 16/01/18.
"Springdene is committed to provide the highest standards of care and to aim to set the benchmark in quality and values. We are fully supported by our owners, who share this commitment and understand it is best achieved by having a well-trained, stable and highly motivated workforce. with good and co-operative employee relations.
All our staff are supported and offered chances to develop in their role through our training and career development opportunities.
At Spring Lane what we do is important so we work together to bring joy to everyday experiences, whilst striving to be caring and respectful of the people in our care.
Our vision is to enhance the lives of our residents by consistently delivering excellent service, as well as be the best place to work in the care sector."
Lori Vela


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Joanne Simpson

Job Title: Unit Manager

Joined: 2013

I began my career in care when I was 16 via volunteering at the local older people’s lunch club. I knew from this time that I wanted to pursue a career in care and took a role as a carer for adults with learning disabilities whilst continuing with my volunteering role. When I moved to London I had the wonderful opportunity of being able to do a modern apprenticeship in a care home for older people. I knew straight away that I had found the ideal job for me.

I am passionate about ensuring people are cared for in the way they want, that promotes and enables them to live life as they would to choose to.

I have worked in various care homes in the charitable, local authority and private sector. I have been working at Spring Lane since 2013 and have never looked back, I have progressed from Carer to Unit Manager. Spring Lane really has a home-from-home atmosphere and a caring community spirit.


Mark

Mark Clements

Job Title: Group Operations Manager

Joined: 2014

“I was a late joining the nursing profession and after a career in chemical manufacturing/processing, I decided to retrain as a registered nurse.


During my nurse training, I worked regular shifts as a care assistant in various care homes to both enhance my skills and support my family.


In 2008, I finally qualified as a registered nurse and worked on an acute medical ward, completed my preceptorship and built on my nursing skills and knowledge.


Although I enjoyed my time in a hospital ward, I missed the ‘community’ within a care home and decided to devote my career to supporting people who live in care homes, joining Springdene Group in 2014.


I am proud to work for Springdene Nursing and Care Homes, especially as staff, are committed to bringing joy and enrichment to residents' lives, and how each home has a unique identity and resident community.”


Mark Clements


Alex

Alex Codrescu

Job Title: Interim Home Manager

Joined: 2021

Alex started his career as a domiciliary carer and has since held a variety of roles within care and nursing homes. He joined Spring Lane in 2021 as a Unit Manager and is currently the Interim Home Manager. In addition to his care experience, he also holds a degree in Business and Healthcare Management from Anglia Ruskin University. With a focus on fostering a culture of compassion, excellence, and continuous improvement, he is dedicated to ensuring that Spring Lane remains a place where residents receive the highest standard of care and where staff feel supported and empowered to deliver their best.