Sunbridge Care Home

108 Hickory Close, Edmonton, London N9 7PZ
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7.9 33 Reviews
  • Sunbridge Care Home, London
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Care Provided by Sunbridge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Sun and Bridge Ltd
  • Person in charge
  • Punham Poola (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Sunbridge Care Home Reviews (33)

Total of 33, showing 21-33
7.9

Sunbridge Care Home has a Review Score of 7.9 (7.946) out of 10, based on 2 reviews in the last 2 years. Over all time Sunbridge Care Home has 33 reviews.

Overall Experience

  • 15
  • 17
  • 0
  • 1
  • 0

Date Published

33
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31

Review from T T (Son of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy in the way my mother has been looked after since she has been staying in this care home by staff, management and residents, and she is very happy and comfortable.

Reply from Olivia Shields, Marketing Assistant at Sunbridge Care Home

Thank you for letting us know how we are doing at Sunbridge Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Sharon T (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Took my temperature at door, was lead into the garden to meet with my father.

Reply from Kristen Fitzgerald, Marketing Assistant at Sunbridge Care Home

Thank you, Sharon, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from J W (Son of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were very pleasant to me and to Mum.

Reply from Olivia Shields, Marketing Assistant at Sunbridge Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive. Take care.


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Review from S F (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum's stay at Sunbridge was wonderful. All staff are helpful, courteous, always smiling and offering assistance whenever they could.
They kept us informed at all times of Mum's health conditions and acted immediately if she needed any medical care.
I couldn't recommend this home highly enough,
just wonderful.

Reply from Jasmine Bracken, Marketing Administrator at Sunbridge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Sunbridge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Anne K (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

There always seems to be a severe shortage of staff on a Sunday and nobody is visible to attend to residents. The gardens are in a terrible state with rubbish everywhere, gates and fences falling down and nothing has been done to rectify this despite emails to the company that owns the home and their
assurance this will be rectified. The home has a low food hygiene rating and some staff seem unhappy.

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Review from Sylvia D (Cousin of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the care shown to my cousin since she has been with you. She has made a great improvement since being with you. Nothing has been too much trouble. Keep it up. Thank you.

Reply from Ronnie Cavanagh, Marketing at Sunbridge Care Home

Thank you, Sylvia, for your positive feedback towards Sunbridge Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how much your cousin has improved. If there is anything more we can do, please do not hesitate to reach out.


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Review from John T (Friend of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of coming here every few weeks is it is well run and the residents are well catered for. Lovely staff, very clean environment.
There is nothing I could point to and say it's wrong. Excellent care home.

Reply from Ronnie Cavanagh, Marketing at Sunbridge Care Home

Thank you, John, for your comments about your recent experience at Sunbridge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from R L (Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I sometimes feel that staff do not understand me and I am quite a deep person, some staff are lovely but some staff don't know how to respond to me. I am happy at Sunbridge but I cannot communicate with other residents as they have dementia so I rely on staff to communicate with and overall that is
good. I enjoy the time with staff that understand me.

Reply from Ronnie Cavanagh, Marketing at Sunbridge Care Home

Thank you for your comments, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear about your experience at Burlington Court Care Home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from E C (Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well looked after a hip operation and the staff were so willing and delightful. The food was delicious and beautifully presented with a great deal of variety. I enjoyed the various entertainments put on and again, I was impressed by the variety.

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Review from R L (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home as informed by the social worker in view of having a room for my husband. There was no place but they would inform me as soon as a room became vacant. The reception lady rang me and later the manager rang me and invited me. I like the atmosphere which is not like I see in other places.
There are people talking, singing, laughing, staff are relaxed and it made me feel good. The day I came with my husband, we met the manager and staff who were very friendly and were well prepared for our visit.

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Review from Michael H (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Sunbridge Care Home in November 2015. During this time we found the service and help she received to be excellent. All the staff were always friendly and helpful and this was much appreciated. We would have no hesitation in recommending Sunbridge Care Home to all potential residents.

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Review from Leslie F (Son of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning of my mothers stay, it has been excellent in all areas. Staff (day) are very caring and compassionate.

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Review from Patrick D (Nephew of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has only been in the home a week hence I cannot mark comprehensively in the ratings below.
First impressions are very good. She is happy and laughing with other residents and is now walking without a frame.
There is a good atmosphere on the floor she is in helped by the staff joining in.
I
had problems transferring my aunt into the home and was greatly assisted by the management and in particular the lady in reception.

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Current Review Score: 7.9 (7.946)

Overview of Review Score

The Review Score of 7.9 (7.946) out of 10 for Sunbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Sunbridge Care Home is calculated as follows: ( (16 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.363 Points relating to the number of positive Reviews for Sunbridge Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 2 Positive Reviews ÷ 8.4 = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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