Sweetcroft Care Home

53 Sweetcroft Lane, Hillingdon, Uxbridge UB10 9LE
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10 83 Reviews
  • Sweetcroft Care Home, Uxbridge
Sweetcroft Care Home is a boutique care home set in the heart of Hillingdon and Uxbridge and offers dementia care, residential care, respite and day care.

Leaving home can be a challenging time, so to ensure the smoothest transition, Sweetcroft Care Home boasts an authentic ‘home from home’ experience to help new residents settle. Offering care for only a maximum of 21, the select group of residents can comfortably interact and form new bonds.

The bedroom suites are designed to give residents luxury, privacy and independence. All rooms are spacious, comfortable and equipped with beautiful oak furniture and the majority of the bedrooms have an en-suite. All bedrooms and en-suites have a nurse call point system which offers residents rapid access to a carer 24 hours a day.

There are two separate lounges in which to socialise and enjoy the company of fellow residents. One of which is a quiet lounge, so there is plenty of opportunity for private moments by yourself or with your loved ones too.

At Sweetcroft, they recognise the importance of activities and invest a lot of time in making sure you're loved ones enjoy every day. With dedicated activities co-ordinators, there is a full programme of events on a daily basis, many of which actively encourage participation from family, friends and the local community.

In beautiful surroundings, with a team of carers who are passionate about what they do each day and by aiming for excellence in every area, the care home makes the experience of living in a care home a fantastic life experience, as well as the best place to receive exceptional care.

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Care Provided by Sweetcroft Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 21 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • J & B Care Home Ltd
  • Person in charge
  • Harry Maharaj (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (21)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • SweetCroft Residential Care Home welcomes visitors throughout the day but would recommend allowing the residents to enjoy their meal times. Please note that lunch time is from 12:30 – 1:30 pm and supper time is from 5:30 – 6:30 pm. You can meet them in the lounge, in the conservatory, in the garden or in their bedrooms. And of course you are very welcome to go out with them whenever you like.


  • Parking

  • SweetCroft Residential Care Home has 12 parking spaces


Sweetcroft Care Home Reviews (83)

Total of 83, showing 21-40
10

Sweetcroft Care Home has a Review Score of 10 (9.956) out of 10, based on 21 reviews in the last 2 years. Over all time Sweetcroft Care Home has 83 reviews.

Overall Experience

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Date Published

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Review from Jackie R (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been really well cared for. He is 95 years old and needs 24/7 care. The staff are so kind and helpful. Activities occupy the day in a fun way. I would recommend Sweetcroft Care Home with no hesitation.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your lovely review and kind words. It’s a pleasure looking after our wonderful residents and always lovely when we get such glowing feedback. Thank you for taking the time to write this.


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Review from N M (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management are wonderful! They are caring, compassionate, professional and genuinely nice people. I visit regularly and the staff are always welcoming. The residents appear relaxed and happy. Besides being treated with great care and dignity, they are encouraged to take part in the
variety of activities on offer – there is also a lot of laughter! My mother is full of praise for the staff and says they can’t do enough for her. She is always complimentary about the food which is plentiful and tasty. Sweetcroft is always clean with fresh displays linked to celebrations and seasons. I think it is an exceptional care home and feel totally comfortable leaving my mother in their care.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely review. I will pass on your feedback to the staff.


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Review from S E (Son of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always welcoming and friendly when we visit. Mum is well cared for - she is enjoying the food and has a lovely, light-feel room. The care home is quite small, and consequently, there is clearly a real personal approach, which is really beneficial to the residents. Sweetcroft is clearly a
well-managed care home.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind words. I will pass them on to the team. We really appreciate you taking the time to write this and giving us such wonderful feedback.


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Review from Paul F (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home stood out when we were looking around for a suitable place due to the friendliness of all the staff and the overall feeling of it being cosy, relaxed and secure. The rooms are a good size that provides furniture for all the clothes and belongings with the option of either a bath or shower
in the en-suite. Plus, a bedside alarm and pressure pad for nighttime in case of movement out of the bed. The activities coordinator is brilliant, and my mum is more stimulated than I have seen her for years since being a resident here.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind words. I will pass on your wonderful review to the staff. Thank you for taking the time to leave us feedback. We love to get any and all feedback from relatives, friends, and of course, the residents themselves.


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Review from D C (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in the care home for a month. She is settling in and is already looking much better and gaining weight. She is getting wonderful care from all the efficient staff. They treat her with kindness and dignity. The activities she takes part in daily are beyond amazing. Thank you,
everyone.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind words. It is always lovely to receive such glowing feedback. I will be sure to share this with all the team.


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Review from John H (Son of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sweetcroft has provided excellent care for my mother since she arrived here. The staff are pleasant, enthusiastic and caring. Being a small care home, it provides a more domestic, less institutional atmosphere than other care homes we inspected. Management has adequate overviews and focuses on the operation,
contributing greatly to the overall performance.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your wonderful review and kind words. We love to hear from families and appreciate all feedback. I will pass your lovely words on to the staff and the rest of the management team.


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Review from Louis F (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum found the care home extremely welcoming, and the carers were exceptional in their support. She loves most of the activities.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your review. We appreciate all feedback. Glad mum has settled in well.


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Review from Hannah J (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful in every way. Having to put a loved one in a care home is tough, but Sweetcroft supported my family through the transition and settled my father in the loveliest way. The staff are truly amazing, kind, caring, fun and welcoming. My family feel blessed to have found this gem of a place. As
the residents themselves say, it is not a care home, it is a five-star hotel they are lucky enough to live in.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. I will pass on your lovely comments to our team, who will be over the moon. Caring is a job done because of a passion to care and look after people, and the staff are always overwhelmed when their hard work and commitment are recognised. Thank you once again for taking the time to write this.


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Review from Margaret B (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really impressed with Sweetcroft Care Home for the care and support given to my mother since she came into the home. She is in a lovely room, overlooking the garden with her own ensuite facilities. The activities that are offered to the residents are excellent. In all the time I have been visiting
Mum, I'm very appreciative of their caring nature to all the residents from all of the staff - they are so cheerful and friendly to us visitors and in such lovely surroundings throughout the home. Mum was impressed with the food from the first week of her stay, and I've never heard her complain since.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for such an incredible review. We are delighted with how mum has settled in. She is truly part of the Sweetcroft family. Thank you for taking the time to write such a thorough and glowing review. I will be sure to pass on your comments to all of the staff.


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Review from E S (Niece of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a worrying time trying to find a suitable setting for my uncle. We were so glad to have found Sweetcroft and its lovely residents and caring staff. What a relief! I speak with my uncle daily, and he has nothing but praise for the staff, the food and the atmosphere. It is truly a home from home.
How care homes should be. Extremely thankful to have found the manager and his team.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. The registered manager and the team will be delighted to hear such lovely words and that their hard work is recognised. We strive for excellence, so it’s humbling to hear that we are achieving excellent care in the eyes of relatives. Thank you again.


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Review from Joe S (Friend of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff seem very friendly and welcoming. The residents seem to be happy and enjoying their activities and music. The premises are always clean and tidy.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. I will share your comments with the staff.


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Review from Sue Q (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming, friendly and helpful and ensures Mum has a good experience. My mum enjoys activities and music.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind review. The teams strive for excellence, and the activity coordinator will be delighted that your mum enjoys the activities as she constantly tries to find new and innovative ways to engage residents.


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Review from Anna S (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy, cheerful home with a positive, caring attitude. Staff are caring and helpful, and nothing is too much trouble. Mum seems more alert and awake since she has been here.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your lovely words. I will be sure to pass your review and comments on to the team.


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Review from Jennifer N (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful treatment and welcome for my mum. Place was absolutely friendly, calm and welcoming to us.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review and for taking the time to write it. We are delighted that mum has settled in so well.


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Review from Susan F (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sweetcroft is a very special care home and largely because the staff are remarkable: they are highly professional, very caring and patient beyond measure. My mum and now my dad have resided in Sweetcroft for almost two years. Over this period, I have been impressed with the way in which the Sweetcroft
team help to ensure good communication between the residents and their families. The facilities are clean, cheerful and bright.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your glowing review. Our staff are exemplary and truly find their caring roles a calling, so it is amazing for their hard word to be acknowledged by relatives and residents. They will be delighted by your kind words and I will be sure to pass them onto the entire team. Many thanks


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Review from J Y (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Sweetcroft after a spell in hospital. The caring and kind staff helped me regain my strength - to rest when I wanted to, encouragement to walk - albeit slowly. I feel I am amongst kind and friendly staff. I am very content. I have no complaints.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. It is so important to get feedback directly from residents and to hear we are doing a good job means the world to the entire team. You have quickly become part of the Sweetcroft family and we are delighted you are doing so well and enjoying your time with us.


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Review from N Y (Son of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Sweetcroft for two months. She arrived following a lengthy and traumatic stay in hospital. She arrived bedbound and very weak and unwell. Two months on, she is now thriving, putting on weight and walking again. She is always extremely complimentary and happy with the care she receives.
We visit her regularly and are made to feel most welcome by the staff. From our experience, I would have no hesitation in recommending Sweetcrofy.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. We are delighted with how well mum is doing and happy that your family have noticed her improvement.


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Review from Jason P (Grandson of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with incredible facilities. We couldn’t be happier with the care our grandmother is getting. She’s come out of her shell, eating more and generally thriving. The activities are out of this world. Food is wonderful, with a great variety. All staff are warm and kind and take a great
deal of care with the residents, which is wonderful to see.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely review and kind words. We value all feedback from friends and relatives and strive to provide an outstanding service.


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Review from Tina N (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming environment. Nothing is too much trouble. Staff are on the go all the time ensuring everyone is happy.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. We really appreciate you taking the time to give us feedback.


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Review from Bernadette C (Daughter of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are so happy with Sweetcroft. The care and attention that they give our mother are outstanding, eg, activities and welfare. She enjoys the exercise sessions (her favourite). We couldn't be happier.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. The team do everything from the heart and aim to give the highest quality care, so it is very humbling to hear that we’re achieving what we set out to do. We appreciate you taking the time to write this feedback.


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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Sweetcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Sweetcroft Care Home is calculated as follows: ( (241 Excellents x 5) + (11 Goods x 4) ) ÷ 252 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sweetcroft Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Harry

Harry Maharaj

Job Title: Registered Manager

Joined: 2021

Harry has been in the care industry for nearly 26 years and brings with him a wide range of experience. He has worked in many varied roles at a senior level for both the NHS and private care sector. Needless to say that Harry is very highly qualified for the position as registered care home manager and looks forward to working with residents, staff and community colleagues alike.


Harry firmly believe that happy residents leads to a happy workforce and he is passionate in ensuring the highest possible standard of care is delivered. This is evident in our recruitment and retention of staff as Sweetcroft is well known for its long staff service.


Harry is determined to strive for excellence and wants the home to become a model for high standards of care not only in Middlesex, but across London. Harry is also passionate about staff training, innovation in care and person centred care for all of the residents.