Sweetcroft Care Home

53 Sweetcroft Lane, Hillingdon, Uxbridge UB10 9LE
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10 83 Reviews
  • Sweetcroft Care Home, Uxbridge
Sweetcroft Care Home is a boutique care home set in the heart of Hillingdon and Uxbridge and offers dementia care, residential care, respite and day care.

Leaving home can be a challenging time, so to ensure the smoothest transition, Sweetcroft Care Home boasts an authentic ‘home from home’ experience to help new residents settle. Offering care for only a maximum of 21, the select group of residents can comfortably interact and form new bonds.

The bedroom suites are designed to give residents luxury, privacy and independence. All rooms are spacious, comfortable and equipped with beautiful oak furniture and the majority of the bedrooms have an en-suite. All bedrooms and en-suites have a nurse call point system which offers residents rapid access to a carer 24 hours a day.

There are two separate lounges in which to socialise and enjoy the company of fellow residents. One of which is a quiet lounge, so there is plenty of opportunity for private moments by yourself or with your loved ones too.

At Sweetcroft, they recognise the importance of activities and invest a lot of time in making sure you're loved ones enjoy every day. With dedicated activities co-ordinators, there is a full programme of events on a daily basis, many of which actively encourage participation from family, friends and the local community.

In beautiful surroundings, with a team of carers who are passionate about what they do each day and by aiming for excellence in every area, the care home makes the experience of living in a care home a fantastic life experience, as well as the best place to receive exceptional care.

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Care Provided by Sweetcroft Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 21 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • J & B Care Home Ltd
  • Person in charge
  • Harry Maharaj (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (21)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • SweetCroft Residential Care Home welcomes visitors throughout the day but would recommend allowing the residents to enjoy their meal times. Please note that lunch time is from 12:30 – 1:30 pm and supper time is from 5:30 – 6:30 pm. You can meet them in the lounge, in the conservatory, in the garden or in their bedrooms. And of course you are very welcome to go out with them whenever you like.


  • Parking

  • SweetCroft Residential Care Home has 12 parking spaces


Sweetcroft Care Home Reviews (83)

Total of 83, showing 41-60
10

Sweetcroft Care Home has a Review Score of 10 (9.956) out of 10, based on 21 reviews in the last 2 years. Over all time Sweetcroft Care Home has 83 reviews.

Overall Experience

  • 81
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Date Published

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Review from Chantal L (Granddaughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my grandma is at Sweetcroft, from the activities each day to the care the staff give my grandma. My family and I have seen such a huge positive change in her since she’s been there. Thank you Sweetcroft for looking after her!

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. We strive to provide outstanding care, and it’s amazing to get such incredible feedback. I will pass on your review to our team. Thank you for taking the time to write this.


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Review from R R (Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to this home in January this year (2021) following a fall at home. I was unable to walk when I came here, but the staff were excellent and helped me with exercises every day, and now I am walking unassisted. I love all the staff; they are all so kind and patient. My room is large and very nice
and expensively decorated. The food is very nice and tasty. I am very happy here and feel secure.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely words. I will feedback to the team.


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Review from Steve H (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very, very happy. He settled far better than we expected. We looked at many, many homes before selecting this one, and this is far superior to any others. Activities are wonderful and still much cheaper than alternative care homes we looked at that offer far less. He has a better quality of
life now than he ever had.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. I’m glad to hear we’re living up to your expectations. We arrive for excellence and welcome all feedback.


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Review from Roy H (Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Food is very good. Activities are plentiful and wide-range. Always something to do and watch what's going on. Bedroom is nice, bright, good quality furniture and very clean. I have many friends here.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your lovely words. I'm glad to hear you feel that we are doing all we can to make you happy and comfortable.


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Review from Frances P (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care and attention our mother has at Sweetcroft. We are delighted we found such a wonderful care home. The activities and exercises keep them busy and fit, so much variety, and the food looks delicious!

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. We really appreciate all feedback and thank you for taking the time to write this.


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Review from Michael F (Son of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and support shown to the residents and relatives are outstanding, little wonder then that my father is so happy in Sweetcroft. I could not recommend it enough. Thank you to all the staff who go out of their way to make Sweeetcroft such a great place.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review. We really appreciate all feedback and thank you for taking the time to write this.


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Review from J H (Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I have been a resident for almost six months, and I have a great quality of life. The staff are all very kind, caring, and they always take the time to talk to me. I really enjoy all the activities and the parties. The food is very good, and I always have lots of options. My bedroom
is beautiful, much nicer than my house/bedroom at home. I have many friends here, and I only wish I came sooner.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful and kind words. We always endeavour to give the best care and create a home from home experience for our residents. It is lovely to hear that you are so happy with all aspects of the care, facilities and activities.


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Review from Beverley H (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been incredibly supportive of Dad's needs, but also to me. They have listened and reassured me in this difficult time. I am very happy and comfortable for Dad to be here. Thank you, all.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely review. We are so happy to have your dad as part of the 'Sweetcroft family'. He's a wonderful addition and has settled in so well. Thank you for taking the time to write this review.


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Review from Julie H (Ex Family Member) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that he is in your care. He is obviously very happy and settled in the home. I feel he is very well looked after and always looks very clean and tidy. The way he is joining in all the activities you arrange is an excellent high, and I think it is a good incentive considering his condition.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your wonderful review. It is lovely to see him joining in all the activities and creating such tight bonds and friendships with the other residents and staff. It's a joy to see any resident settle in so well and makes us very proud to see him walking again.


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Review from Linda W (Daughter of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mummy has been with Sweetcroft for the last 2 years. Since the new owners and manager arrived I have seen amazing improvements. I can leave Sweetcroft and know Mummy is in excellent hands. Before the new owners arrived I was coming 3 to 4 times a week as the care was very sloppy by some staff. Now lockdown
is here I am able to relax and know Mummy is really being cared for.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely review. Everyone at Sweetcroft works very hard to provide a wonderful environment for all of the residents and it's amazing to hear such nice feedback and recognition.


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Review from N L (Granddaughter of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the owners, manager and staff enough. They have made the transition for my grandfather so smooth in such difficult times. They have been so professional, compassionate and welcoming. He has settled in so well and is the happiest he has been in a long time. He really enjoys the impressive
range of activities and is always talking about how kind, caring and generous the staff are. He loves Sweetcroft and really feels at home there. I feel so reassured knowing he is being looked after to such a high standard. I highly recommend Sweetcroft.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

We are delighted to read that you are so happy with the care that your grandfather is receiving. It means a lot to us at Sweetcroft to know that friends and family members acknowledge the wonderful care that we give to all our residents. We are a small care home but we have a big heart and most importantly, we know all our residents and ensure that we tailor our care to their needs. Thank you for taking the time to write a review. Best wishes to you and your family.


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Review from Mark T (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very thoughtful and kind. They have made a special effort to make Dad feel welcome and at home. I was very touched that they were prepared to let Dad have a garden-facing room if he wanted. It is reassuring to know he is in such good and safe hands.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for taking the time to write a review, Mark. We are delighted to hear that you feel and see that your father has settled well into life at Sweetcroft. We are a small care home, but we do everything in our power to ensure the residents are cared for and loved.


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Review from A F (Son of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care has been excellent to the degree that Granny and Grandpa now consider this home. Commitment and approach of staff is been beyond reproach, and it is a comfort to know that they are both together and in such good hands.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely review. Your parents are an absolute delight and are a great addition to the Sweetcroft family.


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Review from Mary M (Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy here. The carers, management and owners are very kind, caring, lovely and patient. Nothing is ever too much trouble. We so so many activities every day, there's always lots to do. My bedroom is beautiful. The food is very tasty.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your kind words, Mary. You're a great addition to Sweetcroft and it's a pleasure seeing you go from strength to strength.


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Review from A R (Grandson of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was admitted to Sweetcroft in March and what wonderful changes we have witnessed in him throughout that time. The team really do provide exceptional care and he has settled in better than we could ever have expected. We know that Sweetcroft is not the norm in the care industry as we had relatives
in other care homes who received substandard care by comparison. Sweetcroft makes what they do look easy. It's only said that all care and nursing home are not run to this superb standard, by staff and management who have expertise, compassion, kindness and understanding. The whole family couldn't be happier that grandad is in such a safe and happy environment as well as knowing he is being stimulated with meaningful activities and emotional support.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely review of Sweetcroft. Your grandad has indeed flourished with us at Sweetcroft, and it is so lovely to see him so engaged with the residents and staff. He is a delight to have at Sweetcroft. Best wishes to you and your family.


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Review from S G (Daughter-in-law of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding Outstanding Outstanding! this home is beyond anything I have ever experienced. I am a district nurse who goes into a number of care homes and as soon as we needed a home for my mother-in-law I knew it was the only home I would place her in their care. There is something new happening every
day from baking scones to playing miniature golf, to cinema nights with popcorn, hot chocolate and marshmallows. They constantly have arts and crafts going on throughout the week in the lead up to the weekly party on Friday's my mother-in-law loves it. Ont eh party's they have the food-related to the party like fish and chips for the Seaside party, Pimms and high tea for the Wimbledon party.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your wonderful words. It is so nice to read such positive feedback about Sweetcroft. The residents are central to all that we do. We will continue to share all the wonderful experiences online for people to see that there really are amazing care homes out there.


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Review from Gary F (Son of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my mum's care.
The home is much improved.
The residents are being stimulated.
This is a happy home.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you, Gary, for taking the time to write a review about Sweetcroft. We do everything in our power to ensure that everyone is cared for, happy and in a simulated environment.


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Review from Michelle V (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager arrived at Sweetcroft Care Home, the service provided has been of an excellent standard. She has thought of so many new activities for the residents to do. The care provided is exceptional, and Mum has enjoyed all the activities and making friends with the other residents.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your kind words, Michelle. Our manager is doing a fantastic job, and it's nice to receive such positive feedback.


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Review from Hilary L (Friend of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, warm, lovely. Lovely garden.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your kind words. We strive to make Sweetcroft Outstanding in all areas from food to decor and none of this is at all possible without our wonderful staff. It is very humbling to hear that relatives and friends of our residents give us such fantastic feedback, so thank you for taking the time to write this.


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Review from M K (Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful, cheerful, and happy to please. Wonderful care home and staff, can't praise enough.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your wonderful comments. It is extremely important for us to get reviews from residents and get your feedback on the service, environment, food and staff. We are delighted that you have settled in so well and enjoy the home.


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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Sweetcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Sweetcroft Care Home is calculated as follows: ( (241 Excellents x 5) + (11 Goods x 4) ) ÷ 252 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sweetcroft Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Harry

Harry Maharaj

Job Title: Registered Manager

Joined: 2021

Harry has been in the care industry for nearly 26 years and brings with him a wide range of experience. He has worked in many varied roles at a senior level for both the NHS and private care sector. Needless to say that Harry is very highly qualified for the position as registered care home manager and looks forward to working with residents, staff and community colleagues alike.


Harry firmly believe that happy residents leads to a happy workforce and he is passionate in ensuring the highest possible standard of care is delivered. This is evident in our recruitment and retention of staff as Sweetcroft is well known for its long staff service.


Harry is determined to strive for excellence and wants the home to become a model for high standards of care not only in Middlesex, but across London. Harry is also passionate about staff training, innovation in care and person centred care for all of the residents.