Review from E F (Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

All staff work very hard.
Food is good.
The staff work very well and are very fond of the residents.
There is a good choice of activities every day.
Residents are very happy.
Very good washing facilities.
Rooms are nicely decorated and clean.
My husband and I are very happy here.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely review. It is always important to get reviews from residents and it is wonderful to hear such positive feedback from those in the home experiencing the care 1st hand. It is a pleasure to look after you and all the residents.

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Review from David H (Nephew of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience

Excellent care provided for my Aunt. Staff and management very good.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you David. We welcome all feedback and continuously strive for excellence. We believe that everybody deserves the very best care, so it’s wonderful for their hard work to be recognised.

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Review from H W (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience

Fantastic, friendly and so welcoming.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Many thanks for your kind words. Feedback is always great for staff morale, as they put their heart & soul into caring. We are extremely fortunate to have such great carers and managers and the acknowledgment of their hard work is much appreciated.

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Review from F C (Niece of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience

Excellent care taken of my aunty. Very good regular updates provided.
Aunty is very happy here and has settled in very well.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your lovely review. We strive for excellence and it is always very humbling to hear that the staff's hard work is paying off. We will pass on this great feedback to our staff.

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Review from Krystal G (Granddaughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience

Great staff, always welcoming, very polite, always look after my nan keeping her busy with lots of activities. Nan is very happy and is able to talk to staff when she needs anything. Always keep us updated with activities and how Nan is doing.
She has her new room and likes to be able to have the patio

door open to have fresh air.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your kind words and lovely feedback. We will of course pass this onto our team. Many thanks.

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Review from C G (Daughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience

My mum is very happy here. She likes her new room.
We feel that the staff are very good and keep us updated with the activities she is doing. She likes being able to get out the patio door and sit in the garden.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

We're glad Mum likes her new room and furniture. She has been choosing colours for her "front door" (bedroom door) and the flower pot to match looks beautiful. Thank you for taking the time to write such a wonderful review and we will pass it onto our team.

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Review from L J (Stepdaughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience

The care home and staff are excellent.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your lovely review. We will share your feedback with the team who will be delighted, as we strive for excellence in all we do.

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Review from Alison M (Niece of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience

My aunt was at Sweetcroft for respite care. She was a musician in her younger days, and she thoroughly enjoyed the live singers coming in. Management, carers and all staff were very approachable. She was very happy there and should we require full time in the future she will definitely be going back.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for kindly writing such a lovely review. Your warm words about the care home is greatly appreciated. As a team, we do everything possible to ensure our residents get the care and attention that they deserve. We will share your kind words with the team.

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Review from S B (Nephew of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience

When I first visited Sweetcroft I was struck by the warmth, kindness, and friendliness of every single member of staff. The comparison shown to my Aunt during her time at Sweetcroft has exceeded my expectations on every level. It is a small family run care home and my family and I see the owners every

time we visit, which is very reassuring. It is exceptionally clean (something that has changed drastically since the new owners took over). Moving a loved one into care is exceedingly hard, but Sweetcroft does everything in their power to make it an easy and smooth transition.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your review of Sweetcroft Care Home and for highlighting the wonderful staff that care for aunt. Your aunt loves our singers coming to sing every week and she really has immersed herself into life at Sweetcroft. We always love to see family members visit so please do keep visiting as a family as regularly as you do. Thank you for your comments and this will be fed back to the team. Best wishes to you and your family and thank you once again for your kind words.

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Review from A B (Granddaughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience

My dear Grandmother has been in Sweetcroft for the last 11 years, recommended by a friend. She has been well cared for, kept safe and comfortable and we have taken her out on various trips to visit family over the years, with never a problem. The girls have always been kind and helpful. The room is

always clean and tidy. Grandma has always been well dressed and personal hygiene is taken care of. A lovely environment for our Grandma of nearly 102. Well done.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your lovely words Angela. We strive to do the absolute best for our residents and we welcome all feedback. We are a small care home that focuses on quality bespoke care. We will feedback your positive review to the staff so that they know you acknowledge the excellent care that they give. Best wishes to you and your family.

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Review from Jodie C (Daughter-in-law of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience

Not usually one to leave reviews but since the new owners have taken over at Sweetcroft it’s a different home!
The new decor is lovely and feels fresh and the food seems to be super fresh and good quality too.
All the staff are lovely and my grandmother seems much more relaxed and happy under their

care.
Thank you for helping us feel more secure knowing she’s in good hands.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Hi Jodie, thank you for your kind review. Your grandmother has come on leaps and bounds since admission and we are so pleased with her progress. We endeavour to do our best for all our residents and staff greatly appreciate your feedback.

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Review from J C (Granddaughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience

My grandmother has been very well cared for at Sweetcroft for the last 11 years. Since the new ownership there has been many improvements implemented. The staff are always very friendly and helpful, and the care has been excellent, especially over the last few months. Nan is almost 102 and has been

very happy at Sweetcroft. Thank you for all the support you have provided for the past 11 years.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Hi J C, thank you for your lovely review of Sweetcroft. Your words are greatly appreciated by the whole team and we are delighted to hear that you are happy with the care that your grandmother receives.

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Review from Stephen J (Son of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience

Mum has always been very happy here. The staff are kind and helpful and happy to share a laugh or two with Mum being so very witty! We visited many care homes before choosing Sweetcroft and very pleased we did!

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Hi Stephen, thank you for your kind words. The staff do indeed love a good laugh with your mother, she keeps them on their toes for sure!

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Review from Oliver A (Nephew of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience

My aunt is very happy in Sweetcroft Care Home! The staff are very caring and attentive. They spend a lot of time with the residents, talking, dancing and doing activities. My aunt doesn’t have dementia and tells me all the comings and goings in the home. All of the staff are the same every day, as they

don’t use agency workers and my aunt likes that as she likes knowing all their names. She is so happy there and raves about everything. Thank you.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you Oliver for your continued support and for acknowledging the outstanding care that the staff give on a daily basis. We are delighted to hear that you think that we go from strength to strength as time goes by. It is our aim to continue to strive for excellence in all that we do for our residents.

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Review from Mary O (Daughter of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience

Firstly I would like to thank the owners who have been so kind, they have helped make the transition so much easier for our father, and us as a family. Our father has settled in nicely, which is a relief, I know this is because all of the staff have been amazing with him, caring for him and always available

for a chat; which he loves. One of the main things we are happy with is that his bedroom is amazing, it's well furnished, nicely decorated, and has a very comfortable bed, it's so homely, we can see that great care and effort have been taken by the owners in making this possible. One of the things that I am looking forward to is when the weather gets a little warmer, and I can sit with him in the lovely garden!

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind words. Your words are greatly appreciated by the whole team and we are delighted to hear that you are happy with the care that your father receives. It is always lovely to see you visit and we will continue to strive for outstanding in all that we do for our wonderful residents. Best wishes to you and your family.

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Review from Tyson W (Nephew of Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience

My aunt was at Sweetcroft for respite care. She was a musician in her younger days and she thoroughly enjoyed the live singers coming in. Management, carers and all staff were very approachable. She was very happy there and should we require full time in the future she will definitely be going back.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you for your kind words, Tyson. Your aunt was a great character and it was a pleasure to have her staying with us. We're always here for you and your family.

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Review from Michael H (Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

My experience has been excellent in all respects, I have been in a hospital since November, then into a nursing home.
All above were rather miserable experiences in terms of care and staff attitude. When I came to Sweetcroft I was transformed by the love and care and attitude of all staff. They showed

what care should be (competence, attitude, responsibility and empathy). I could not have received better care and understanding anywhere else. I am a qualified nurse so have been on the other side. I have a PhD in Palliative Care so well understand what is required. Thanks to all at Sweetcroft - an apt name for sweet people.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your kind words Michael. It is an absolute pleasure having you stay with us and it's nice to know that all of the staffs caring nature and hard work doesn't go unmissed.

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Review from Alan C (Grandson of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience

We spent a long time trying to find the ‘right’ home for our grandfather. We looked at more than ten care homes and we were delighted when we finally found Sweetcroft. The staff, managers and owners were all on hand to help us and they were incredible at helping Grandad fit in. He was extremely nervous

about leaving his home and had never tried a care home before. The staff gave him extra attention in his first few weeks to help his settle in and we were given regular updates on how he was doing, which gave us peace of mind. I can honestly say he is like a new man. He engages really well with all the family when we visit, he does activities (which he would never have entertained at home), he’s put on weight and is doing so well. He often remarks that he wishes he had gone in sooner and he believes it’s his home. He has made great friends with the other residents and seeing the same staff everyday has definitely helped him. It’s a small home, which I think has definitely helped things.

Reply from Barry Quinn, Director at Sweetcroft Care Home

Thank you so much for your kind review. We appreciate any and all feedback, but it's such a boost for the staff to get such a positive and lovely review.

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Review from J B (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

The home has a really friendly atmosphere. All the staff are professional, kind and caring. There are regular activities, and all the residents are encouraged to take part and socialise.
My mum was treated with respect and dignity; the staff did all they could to make her comfortable and content.

It gave our family great peace of mind knowing she was so well cared for.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you so much for your wonderful review Jane. It's so kind of you to acknowledge the carers hard work. The residents are really engaging in all the new activities that we have on offer and the feedback from them is excellent. We do our very best to make sure that Sweetcroft is a Home from Home and it's lovely to know that mum was happy and content.

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Review from Jade B (Granddaughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

Since Sweetcroft have been taken over by new owners, I have noticed improvements across the boards from caring to meal times, from renovations to cleanliness. The staff are very warm and welcome. Communication is well in this care home between staff and family members. Management are always available

at any time.

Reply from Jennifer Somauroo, Director at Sweetcroft Care Home

Thank you, Jade, for taking the time to complete an online review of the care your grandmother receives at Sweetcroft. We pride ourselves on delivering bespoke tailored care to all our residents and we are one big family. It is very kind of you to acknowledge the improvement that you have seen in the home and in the care your grandmother receives. We wish you all the very best.

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