Torkington House

Creswick Road, Acton, London W3 9HF
Submit a Review
9.6 59 Reviews
  • Torkington House, London
Torkington House is a converted Edwardian home that offers quality care for older people.

Situated in a peaceful tree-lined road in Acton, West London, Torkington House is accessible to public transport and local facilities.

As part of the home’s commitment to best practice, Torkington House staff receive training in every aspect of the care of older people.

The home offers spacious en-suite bedrooms, which residents can personalise with their own items.

All residents’ views influence how the care home is run. As well as regular residents' meetings, a relatives and friends committee offers further new ideas on improving residents’ lifestyles.

Organised activities are only one aspect of residents' wishes and at Torkington House professionals work hard to provide further meaningful and spontaneous activities and trips out.

The care home's chefs cater for each and every one as an individual. All food is freshly made.

Show Torkington House on the Map

Care Provided by Torkington House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Margaret Siriwardena (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Torkington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,599 – £1,916
    • RESPITE Self-Funded Residential Care £1,599 – £1,916

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Torkington House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any time


  • Parking

  • Parking facility available


Torkington House Reviews (59)

Total of 59, showing 1-20
9.6

Torkington House has a Review Score of 9.6 (9.636) out of 10, based on 14 reviews in the last 2 years. Over all time Torkington House has 59 reviews.

Overall Experience

  • 51
  • 7
  • 1
  • 0
  • 0

Date Published

59
6
9
14
45

Review from Laura H (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed twice so far for respite care. The staff have been lovely; welcoming, supportive and interested in her and us. She was well cared for, and whenever I visited or other friends visited we were also welcomed. There seems to be a core staff team who are permanent staff (not agency),
which is a real strength I think. The bedrooms are en-suite and peaceful, there is a lovely spacious dining room looking over the garden, and the garden is a real gem: my mother liked sitting out there with us.

Reply from Esperanza Guidaven, Deputy Manager at Torkington House

Thank you so much for taking time to leave us a review and for sharing your experience with us. We continuously aim to have permanent staff to ensure that a holistic high standard of care will be provided to the residents. Hopefully, you and your mum can join us in one of our future events like annual summer party and care home open day as she would appreciate more our garden. We wish her good health and kindly let us know if we can be of any help in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F A (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent one month at Torkington House. From the moment she arrived to when she left, she was taken care of impeccably. The staff was extremely friendly and dealt with Mum's initial anxiety of being somewhere unfamiliar with empathy and professionalism. Whenever I called to get an update of how
Mum was doing, the team were always willing to update me. The day I came to pick Mum up to take her back home, she was smiling and happy to introduce me to all the other residents she met during her stay.

Reply from Esperanza Guidaven, Deputy Manager at Torkington House

Thank you for taking time in completing a review for Torkington House team. We appreciate your kind words which will be shared within the team. We are delighted that she enjoys her short stay at Torkington House. Your support through constant phone calls especially during the first few days of her stay really help the team to build the rapport they need to connect and to meet the care needs of your mum. She was very friendly to everyone and she treats all of us as her friends. Her vibrant spirit and being optimistic is contagious which makes everyone laugh and smile whenever she is around. It is our pleasure to look after such a lovely resident. Once again, thank you for trusting the Torkington House team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan W (Son of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Torkington House for nearly two years now and in that time he has been looked after impeccably.
He has been happy and cared for tirelessly by care staff that really care and look after his every need.
The entire team run a happy home professionally and lovingly that
I have total faith in, not once have I seen anyone act inappropriately or carelessly towards residents, guests and each other.
I cannot fault Torkington House and have recommended it to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Wife of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband spent one week at Torkington House for respite care. I am disappointed with the care he received.
The staff was informed that he is able to walk about 20 feet very slowly using the frame. But he was kept in the wheelchair all of the time, with no walking done at all except from bed to the
toilet and back. As a result, he was very unsteady on his feet when he returned.
When he did not have his meals regularly no nutritional drinks were given, he was feeling very tired and weak by the end of the week.
When he returned home it looked like he had not been shaved for at least two days.
The syringe used for his medication was missing from the pack. An old syringe was provided later which did not look clean at all.
The invoice sent was not for the agreed number of days. Amended one sent later with names misspelt.
The most serious was his DNR report was not with him when he returned home. It had to be collected later.
This is not the kind of care we were promised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard A (Son of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and friendly staff. Anyone that I spoke to knew where he was or how he was doing.
Always confident that he was well looked after for his respite care.
My father was also happy and enjoyed the food and liked the environment.

Reply from Esperanza Guidaven, Deputy Manager at Torkington House

Dear Richard, thank you for taking time in completing the review for the care your father has received from Torkington House team during his respite stay. Although it was a very short stay and might not be enough time to know him very well, the whole team did their best to meet his care needs ensuring that he is safe and well looked after. I can remember when he was about to go home and he said that he does not want to go home and he would like to stay in Torkington House. This review will be shared within the team as this always motivates them to continue to deliver high quality of care to all our residents. Your feedback is greatly appreciated. Many thanks. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley M (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very pleased with the home. Our first impression was the cleanliness of the home and the friendliness of the staff. Although she was apprehensive when we were leaving, she enjoyed it there and wasn't happy
about leaving there. She loved singing and kept the other residents entertained. We are
hoping that they can accommodate her again next month when we need further respite care for a few weeks.

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Dear Beverley, thanks very much for your lovely review. It is so important for us to receive such positive feedback. I will share your feedback with the entire team at Torkington House. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline G (Niece of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Torkington House for the last 4yrs, the staff are amazing, always very approachable, she always says that the staff are very nice, she is happy and looked after extremely well, what we want for our loved ones is to be looked after and cared for well and Torkington House goes beyond
all that.

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Dear Jackie, many thanks for your amazing review. We are so pleased to know that you and your aunt are happy with the care we are providing. I shall pass your review to all our team and they will be delighted. Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laila N (Sister of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For 5 years, Torkington Carehome was home to my sister who needed to be cared for. Whilst we oversaw the care package with the manager and lead teams, we always found it a pleasant, clean place with activities, good food and care for my sister and others in there. The room was spacious and had a window
facing the garden which is always nice. My sister's safety and care was paramount, and we were comfortable with this side of things.
Most of all, the staff were lovely and friendly and the lead staff and manager were very approachable at any time. They also kept us informed regularly when required. We would recommend Torkington Carehome, as it is a good space for loved ones to be cared for. Oh! That garden is so beautiful to sit in when visiting! Thank you, Torkington House!

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Dear Laila, we are pleased to hear that you would recommend Torkington House to anyone for their loved ones. You are a very supportive family. It is sad that we could not look after her as her care needs had changed. We will share your feedback with all our team and they would be very happy to hear this and would appreciate it. Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F G (Son of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone takes very good care of my mum, which gives me peace of mind. My mother loves the chef and his food. She's looked after very well. I go there daily and see her clean and content. The few times when she wasn't well, it was arranged for her to go to hospital. The staff are always friendly.

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

It was very nice for you to give us a nice review. We will pass this our teams, who will delighted to hear this positive feedback. Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle O (Granddaughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in the care of the wonderful staff at Torkington House for just over a year now. She is happy, healthy, and very well looked after, and this is all you can ask for. The standard of care here is excellent. We were so glad to have found Torkington House and as time goes on, we appreciate
it even more!

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Many thanks for your positive feedback for the Torkington team and this is greatly appreciated. It is our pleasure to look after such a lovely resident and we appreciate the ongoing support from you and your family. Best regards from all of us at Torkington House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah N (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we made the decision to place mum in Torkington House as we could no longer care for her in her own home. It was one of the hardest decisions we have ever had to make. However, we very quickly realised it was the best decision we could have made. The care mum receives at Torkington is second
to none. She has been a resident for eight months and her quality of life has definitely improved for the better. The range of stimulating activities (on and off-premises), amazing and varied home-cooked food and level of dignified care given are outstanding. All of this would not be possible without the entire team of wonderful staff. Every single member of staff is courteous, and kind and has mum's best interests at heart. We are regularly kept updated about mum's care and are frequently asked if we have any worries or concerns.


As a family we could not ask for more, it is wonderful to know that mum is safe at all times.
We can not thank you enough Torkington House!


Reply from Sandeep Rajendran, Deputy Manager at Torkington House

We really appreciate your positive feedback and are very pleased to hear that you and your family are very happy with the level of care that is provided to your mum by the Torkington team. This feedback will be shared with the team and this will certainly inspire the team, it makes them feel what a rewarding is caring profession.


Many thanks
Management and staff at Torkington house


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria N (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Torkington House is a wonderful place. My mum has been a resident for a few weeks and she is happy and settled. She participates in daily stimulating activities and enjoys them. She is so well cared for, there is always one of the amazing carers by her side and her comfort and happiness always comes
first. We, as a family, know that she is safe at all times. Not to mention the delicious home cooked food! Thank you so much Torkington House!

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Dear Maria, really appreciated your review. We will always try our best to make our residents happy and safe in the home. I will pass your positive feedback to our lovely team, they will be delighted to hear this. We are really pleased that your mum settled well with us and your support as a family is greatly appreciated. Once again thanks Maria.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth R (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend recommended Torkington House. I had the opportunity for respite for Mum for 2 weeks and I grasped it after having a look round the home and meeting the staff. The staff are amazing so professional, caring and kind and you get the sense they want to make the experience for my Mum and myself
to be the best it can be. They were so helpful to me and understanding of my need for a break. The home is very clean and smells good and Mum said the food was great. There are activities during the week; which all sounded good and varied. Mum enjoyed the singing. Pretty garden and rooms are very nice. Staff greet you cheerfully and when you leave it is the same, they cannot help you enough! Very impressed with this care home and we will continue to use their wonderful services. Thank you to all the staff.

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Dear Ruth,
Thanks very much for your amazing review. We really appreciated your feedback. Our team will be delighted to receive this positive review.
Kind Regards,
Sandeep


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Son of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the team at Torrington House for a fantastic coronation BBQ.
Me and my partner so much enjoyed ourselves and it was so lovely to see the residents enjoying themselves too. It’s lovely to see the Mayor being involved and showing their support.
Once again, a big thank you.

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Dear John,
Thanks for your good review. We greatly appreciated this.
Kind Regards,
Sandeep


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mert Z (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went in for respite care at Torkington House. He was very against leaving his own home and did not wish to be associated with the negative stigma of a care home. The staff made him feel very welcome and were very patient with his dementia care. After a few weeks of respite care, my father
was crying because he did not want to leave, saying he got used to where he was. The manager facilitated a smooth transfer to a longer-term care facility nearer to my father's own home and us, making my father as comfortable as possible during the stay. Really great staff, who are managed well and low turnover of staff, which is not usual to see.

Reply from Sandeep, Deputy Manager at Torkington House

Dear Mert,
Thanks for your valuable feedback, which is greatly appreciated. We will certainly pass this on to our staff team.
Happy New Year.
Kind Regards,
Management team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James M (Next of Kin) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is very happy in Torrington, being waited on hand and foot by people he loves. Says he should have become a resident years earlier. Enjoys the overall atmosphere and independence with the overview of the managers and their teams. He talks about individual members of the team, whom I have
never met, as friends. The care he has received, when under the weather, quite ill, just grumpy needing (not admitted) attention, is very kind, dignified and discreet. Torrington is an incredible place and gives me and my family a confident feeling that, no matter what, our relative is in very good hands. Thank you everyone.

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Dear James, many thanks for the great review submitted. It meant a lot to us. I will definitely pass on your good feedback to our team. Thanks again, management team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy W (Daughter-in-law of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Torkington House has been a home to my mother-in-law for the last three years. During this time she has received the most caring, loving and professional care. Everything has been made to meet her medical needs and make her comfortable. We, her family have also received huge support. The staff is happy
to assist at any time always with a smile.

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Dear Lucy, thank you so much for your positive feedback. This is greatly appreciated by the management and staff. This positive feedback always encourages the staff team to go the extra mile. Many thanks, management team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia C (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Torkington House and every single member of staff from the manager to the lady who folds the washing outside my mum's room and chats to mum whilst she folds and puts away are just amazing human beings. They are attentive to the residents and most certainly to the guests. They know all our names and
they always ask after each of our family members (non-residents) if they have not seen them that week. They tell me all the little funny things my mum has talked about and some of the little sad things mum talks about. My mum is waited on hand and foot and is positively spoilt. She is so very happy and content and that is a huge relief to our family. I am so very lucky mum was offered a place here at Torkington House and will always be grateful to the manager and her entire fabulous team who go above and beyond the call of duty with all the residents.

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Dear Sylvia, we are so pleased to see your feedback. we are so privileged to have such a supportive family member like you. we will always take good care of your mum
Best regards,
Torkington Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diana G (Granddaughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Torkington House has been wonderful for our grandfather since arriving a couple of years ago, with reasonably advanced dementia and challenging behaviour. The team know exactly how to look after him and keep us informed all the time if there is a change spotted in his behaviour or he is feeling unwell.
The
manager and the senior team run a tight ship but a fun one at the same time and the way they have all navigated the whole Covid lockdown over 2-years has been nothing short of inspirational. During this time, they became the friends, families and carers of our loved ones as we were not allowed to visit for such a long time and whilst this was undoubtedly difficult for all concerned, the level of care and empathy was obvious for all to see. Facilities are exceptional, from the reception area to resident bedrooms, all kept spotless and tidy and the food is prepared with pride. I know as Grandad has a great appetite! As a family, we wouldn't hesitate to recommend TH.

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Dear Diana, really and truly appreciate your feedback. We always endeavour to do our best to take care of our residents. I will share your feedback with our team, and they will be delighted
thanks again.
Best Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie W (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has advanced Alzheimers, consequently, she is very confused and frail. Despite this condition, the staff at Torkington House do their best to give her a good quality of life. Mum has a loving relationship with all of those who look after her and this means she is happy and content. Mum is always
well presented her every need is taken care of. As relatives, despite these difficult COVID times, we are always made to feel welcome and encouraged to visit.

Reply from Margaret Siriwardena, Home Manager at Torkington House

Dear Valerie, thank you so much for your lovely review. We greatly appreciate your kind comments and are delighted to hear that your Mum enjoys her stay at Torkington House. It's been our privilege to look after your Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Torkington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Torkington House is calculated as follows: ( (120 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 162 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Torkington House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Margaret

Margaret Siriwardena

Job Title: Manager

My name is Margaret Siriwardena and I am the manager at Torkington House. My philosophy is one that embraces holistic care. I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity, respect and culturally sensitive care is provided to residents, family and friends.
I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do. I have instigated various changes to the home which gives a feeling of homeliness for visitors and residents alike providing a home from home environment.


Sandeep

Sandeep

Job Title: Deputy Manager

Joined: 2012

Prior to becoming a Deputy Manager, I worked at Torkington House as a Senior Carer. I feel privileged to work at such highly reputable care home. Whilst studying Leadership management, I progressed to a role of Deputy Manager. The support and advice I was given by Home Manager gave me
the confidence to boost my skills.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2018

I feel privileged to support and reassure both residents and their families with their journey when joining the Torkington House community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Esperanza

Esperanza

Job Title: Care Supervisor

Joined: 2017

I really enjoy my Care Supervisor role and I am putting my degree in
Nutrition and Dietetics, QCF Level 3 qualification and hospital setting
experience to good use. I thrive in the warm atmosphere at Torkington House where everybody is being treated as a family and where there is a culture of providing high standards of care to the residents.


Marie

Marie

Job Title: Activities Coordinator

Joined: 2012

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include singing, swimming, travel and socialising.


Frequently Asked Questions about Torkington House

What types of Care is Torkington House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Torkington House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Torkington House have?

There are 32 Single Rooms.

What are the Facilities & Services at Torkington House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Torkington House to the centre of London?

5.4 mile(s) as the crow flies, distance by road may be significantly further.