Torkington House

Creswick Road, Acton, London W3 9HF
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9.6 59 Reviews
  • Torkington House, London
Torkington House is a converted Edwardian home that offers quality care for older people.

Situated in a peaceful tree-lined road in Acton, West London, Torkington House is accessible to public transport and local facilities.

As part of the home’s commitment to best practice, Torkington House staff receive training in every aspect of the care of older people.

The home offers spacious en-suite bedrooms, which residents can personalise with their own items.

All residents’ views influence how the care home is run. As well as regular residents' meetings, a relatives and friends committee offers further new ideas on improving residents’ lifestyles.

Organised activities are only one aspect of residents' wishes and at Torkington House professionals work hard to provide further meaningful and spontaneous activities and trips out.

The care home's chefs cater for each and every one as an individual. All food is freshly made.

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Care Provided by Torkington House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Margaret Siriwardena (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Torkington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,599 – £1,916
    • RESPITE Self-Funded Residential Care £1,599 – £1,916

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Torkington House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any time


  • Parking

  • Parking facility available


Torkington House Reviews (59)

Total of 59, showing 21-40
9.6

Torkington House has a Review Score of 9.6 (9.636) out of 10, based on 14 reviews in the last 2 years. Over all time Torkington House has 59 reviews.

Overall Experience

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Review from Mary N (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was recommended to us by friends and a care provider who had been looking after my mum when she was at home. Since arriving in the home, my mother has improved and looks so good. This is down to the care and attention she has received as the staff have looked after her better than we could
ever imagine. Mum receives 24-hour care and we are constantly updated about her progress which is so assuring. Every detail is looked at by the staff and nothing is ever missed. Mum has 4 children who separately visit her every week, so we know this great care happens every day. She is always dressed lovely and her hair is always nice - something we could not always achieve when she was at home. The home is like visiting a friend’s house, you forget you are going into a care home. Her bedroom is lovely, homely, and clean. The dining room looks so inviting you would want to go in yourself. The garden is beautiful, and the kindness and hospitality of the staff make you want to come back every week.

Reply from Margaret Siriwardena, Home Manager at Torkington House

Dear Mary, Thank you very much for your kind words. It's a privilege to care for your mum and we are delighted she enjoys her stay at Torkington House. We will share your lovely comments with our staff.


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Review from Merilyn A (Niece of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at Torkington House, my aunt was low in mood and her usual chatty and friendly disposition appeared lost. Understandably, this was a difficult period of adjustment moving into a home. My aunt now appears settled and I have seen her thrive over the months. My aunt laughs, smiles all the time
and I just like to watch her friendly interaction with the team. Thank you to the manager and all the members of the team for their patience, thoughtfulness and care who have made this possible. I am kept up to date with all aspects of care (appointments, activities schedule provided for all residents, birthday celebrations) and the latest Covid Government guidelines ensuring that all residents are kept as safe as they can be and still ensuring that relatives are able to visit or speak to them by phone. Torkington House is on my speed dial. All that I can say is a massive ‘thank you’ to everyone for taking care of my aunt who is very dear to me. Best wishes.

Reply from Margaret Siriwardena, Home Manager at Torkington House

Thank you Merilyn for your kind words. It's been a privilege to look after your aunt and we are delighted that she enjoys her stay at Torkington House.


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Review from Patrick J (Son of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Torkington House for 2 years now and recently had a fall in the middle of the night. The staff were excellent in dealing with the situation and did everything to help my mother. For the whole 2 years, they have been superb and I couldn't wish for more from them.

Reply from Margaret Siriwardena, Home Manager at Torkington House

Thank you Patrick for your kind review and lovely comments. We will share them with our staff. It's been a real privilege to look after your mother.


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Review from M B (Niece of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Aunt has been with Torkington House now for just under a year, which has probably been one of the hardest years ever for the care sector with all the Covid restrictions. At all times, the home and its staff have kept families updated with news and events happening in the home. They have provided
pictures, WhatsApp calls and telephone calls to our loved ones. Through this awful period, it was good to know that our aunt was in safe and caring hands. Thankfully, restrictions are easing and we are now able to take our aunt out to engage with her friends and family and she is always happy to return home at the end of the day. The staff at Torkington House have always been professional and caring and we look forward to getting to know them better when restrictions ease further.

Reply from Sandeep Rajendran, Deputy Manager at Torkington House

Many thanks for your positive feedback. We will share this with the team. This positive feedback encourages the staff to always go that extra mile. - Sandeep Rajendran-


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Review from Agnes Q (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a former resident at Torkington House having been cared for there for a number of years. Due to her age and ongoing medical condition unfortunately she passed away in February. During my mother's time there I can say without any hesitation whatsoever that the care, warmth and dignity with
which she was treated was evident throughout. Whilst I have always had nothing but the utmost praise for the staff, during my mother's last few months and as her needs became more acute, I really cannot find the words to express the gratitude I feel for the kindness, consideration and patience she was shown until the very end. It is obviously hard to see loved ones deteriorate and even harder still to lose a parent, however, the staff at Torkington helped to ease the burden from my family in ways that are incalculable. The very high standard of care is clearly set by Torkington's wonderful Manager, who is supported by equally wonderful management and staff teams.

Reply from Sandya Rodrigo, Administrator at Torkington House

Thank you very much Agnes. This means a lot to the Management and staff team at Torkington. Really appreciate.


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Review from Ava K (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for over two years. She has been treated excellently with an outstanding level of care. I feel very reassured that she is in safe hands with carers who genuinely care about her. The care home is very close to my house, which means I'm able to visit her often. Every
time I've visited, I've seen how all the staff deliver exceptional care regardless of what shift they're working on. They have never failed to impress me with how conscientious and kind they are to the residents. It gives me great comfort to know that when I'm not there; my mother is well looked after.

Reply from Sandya Rodrigo, Administrator at Torkington House

Dear Ava,
Thank you very much for lovely comments and submitting a review for us. It's such a pleasure to look after your mum at Torkington House, get to know you and your family.
Your support and help are always appreciated by our team at Torkington.


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Review from Mike A (Husband of Resident) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Full marks to the team at Torkington for their dedication and hard work during these, the most difficult of times. Caring for very vulnerable people is always difficult and is especially so, during the current Covid-19 pandemic. The team at Torkington have responded with their usual mix of compassion
and professionalism, and I'm confident that they are doing everything in their power to keep all residents safe and well until this crisis passes.

Reply from Sandya Rodrigo, Administrator at Torkington House

Thank you very much Mike. Your support and appreciation encourage all of us to provide the very best care for all of our residents in the home. It's a pleasure to look after your wife. We are really proud of the trust and faith you have kept in our staff at Torkington House.


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Review from Patrick W (Son of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Torkington House for about a month. I am extremely happy with the care she receives. All the staff there are tremendous. They are kind and attentive.

Reply from Margaret Siriwardena, Home Manager at Torkington House

Thank you very much for your kind words. We will share your review with our staff who will be delighted to hear how much their work is being appreciated.


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Review from Tony K (Son of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Torkington House in April following a fall at home and a spell in hospital. He was quite feeble and not in good health when he arrived but within a few weeks, he had improved markedly. This is down to the superb care and kindness of the staff under the supervision of the excellent
manager and her team. While Dad is not exactly happy to be in a care home - he lived independently at home until he was nearly 101 years old - he knows that he is in a safe and secure environment with all his needs taken care of. Myself and my brother have no doubt that Dad couldn't be in a better place.

Reply from Margaret Siriwardena, Home Manager at Torkington House

Thank you very much Tony for your kind positive review on carehome.co.uk.
We really appreciate it. This means a lot to us to reflect the service we provide to our service users. We will continue to provide good care for your Dad at Torkington House.


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Review from Christine H (Niece of Resident) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle spent a very happy eight months at Torkington House.
I would not hesitate to recommend this care home to anyone and consider that we have been very fortunate to become part of the Torkington family. During the final months of my uncle's life, their compassion and kindness to both of us was
astounding.
We need more people like them!

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Review from E W (Niece of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family would like it recorded that we are very happy with the care our Uncle received. He wasn't always happy but he was secure, cared for and loved to the end.

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Review from Marie K (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Torkington House Care Home for the past ten weeks. During this time the care afforded to her has been exceptional, the staff are so attentive and her every wish is catered for.
The accommodation is excellent, clean and warm with a very modern en-suite bathroom. Now
that summer is fast approaching the garden is so very inviting ideal for exercise and enjoying the fresh air.
Every day there is an entertainment programme. The catering is of a very high standard with varied menus.
On the few occasions that my mother has required minor medical treatment the response has been rapid, far quicker than if she has been in her own home. As for security second to none, it is so good to know that she is safe and sound at all times. Thank you Torkington House.

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Review from Barrie K (Son-in-law of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident at Torkington House Care Home and I am astounded by the excellent treatment she is receiving, certainly five stars, as good as any five-star hotel. The staff are so caring and attentive to her every wish.
There is always something going on to keep the residents occupied
and now that summer is approaching the garden is going to be so inviting. The catering is of a very high standard, the menus are very appetising. A few times she has needed minor medical treatment and this was attended straight away, far quicker than if she had been in her own home. It is so comforting to know that she is in such safe and secure surroundings. Well done Torkington House.

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Review from Lucy W (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home continues to provide excellent care for my mother. The staff are attuned to her individual needs. The home is always welcoming to family and friends visiting. There is always plenty to do for the residents and yet it is homely and relaxed too. My mother feels secure and happy there and likes
to share a laugh and a joke with the staff.

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Review from Bob S (Friend of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly impressed every time I visit my friend. The staff are simply outstanding, cheerful, patient, professional and truly caring and the food is plentiful and exceptionally good.

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Review from Paul B (Brother of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I first spoke to Torkington House, I was put totally at ease. The response to my brother's needs was immediate, thoughtful and caring. A staff member came out to the hospital the afternoon I had inspected the home in the morning, to discuss directly with my brother his needs. For the
2 weeks my brother was in for convalescent care after injuries sustained in a road accident, the staff were brilliant in their support for him and for taking care of the follow-up appointments for hospital and surgery.

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Review from V P (Daughter of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Torkington House Care Home in July 2018. Before this, she had been attending Torkington as a day resident about once a week. This was an excellent service - not only for mum, but her family bringing and collecting her were made to feel so welcome. Mum started to get a feel for the
place and always looked forward to her visit and was clearly happy at the end of each visit. From this, she started to really want to move in there. This in itself, speaks volumes for the homely feel and welcoming atmosphere. All the family and mum were absolutely delighted when a place became available. It was without question the best care home we visited. Now, mum has lived there for 3 months I can continue to vouch for the warmth and care provided. The staff provide care to the residents with warmth and respect. The style of the building and rooms in it make it feel very homely. The gardens are beautiful and so accessible and the residents are fully encouraged to use it. This is an excellent home.

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Review from S T (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has severe dementia. Her needs are met with empathy. The home is a welcoming place for both visitors and relatives. It is clean, beautiful gardens, has many activities for everyone to join in. The staff are friendly and although always busy, efficient and kind.

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Review from A Q (Relative of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff at Torkington House are what make it such an excellent home. The care, support and warmth that they show residents and their families is truly second to none. I have long thought that Torkington House deserves greater recognition for the wonderful work that it does. I was delighted
to see that the manager won an award for Manager of the Year in 2018.

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Review from Justin W (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Torkington house for around five months. We feel extremely lucky that a vacancy came up when my Mum's dementia and Parkinson's led to her being told she needed 24-hour care. The home is very peaceful, very well run and run by caring, well trained and happy staff. There
is a real sense of community of a safe place and it being Mum's home. Mum likes the chef and the food and loves the gardens ad her room. We would recommend the home to anyone.

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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Torkington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Torkington House is calculated as follows: ( (120 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 162 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Torkington House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (5)

Margaret

Margaret Siriwardena

Job Title: Manager

My name is Margaret Siriwardena and I am the manager at Torkington House. My philosophy is one that embraces holistic care. I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity, respect and culturally sensitive care is provided to residents, family and friends.
I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do. I have instigated various changes to the home which gives a feeling of homeliness for visitors and residents alike providing a home from home environment.


Sandeep

Sandeep

Job Title: Deputy Manager

Joined: 2012

Prior to becoming a Deputy Manager, I worked at Torkington House as a Senior Carer. I feel privileged to work at such highly reputable care home. Whilst studying Leadership management, I progressed to a role of Deputy Manager. The support and advice I was given by Home Manager gave me
the confidence to boost my skills.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2018

I feel privileged to support and reassure both residents and their families with their journey when joining the Torkington House community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Esperanza

Esperanza

Job Title: Care Supervisor

Joined: 2017

I really enjoy my Care Supervisor role and I am putting my degree in
Nutrition and Dietetics, QCF Level 3 qualification and hospital setting
experience to good use. I thrive in the warm atmosphere at Torkington House where everybody is being treated as a family and where there is a culture of providing high standards of care to the residents.


Marie

Marie

Job Title: Activities Coordinator

Joined: 2012

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include singing, swimming, travel and socialising.