Torkington House

Creswick Road, Acton, London W3 9HF
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9.6 59 Reviews
  • Torkington House, London
Torkington House is a converted Edwardian home that offers quality care for older people.

Situated in a peaceful tree-lined road in Acton, West London, Torkington House is accessible to public transport and local facilities.

As part of the home’s commitment to best practice, Torkington House staff receive training in every aspect of the care of older people.

The home offers spacious en-suite bedrooms, which residents can personalise with their own items.

All residents’ views influence how the care home is run. As well as regular residents' meetings, a relatives and friends committee offers further new ideas on improving residents’ lifestyles.

Organised activities are only one aspect of residents' wishes and at Torkington House professionals work hard to provide further meaningful and spontaneous activities and trips out.

The care home's chefs cater for each and every one as an individual. All food is freshly made.

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Care Provided by Torkington House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Margaret Siriwardena (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Torkington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,599 – £1,916
    • RESPITE Self-Funded Residential Care £1,599 – £1,916

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Torkington House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any time


  • Parking

  • Parking facility available


Torkington House Reviews (59)

Total of 59, showing 41-59
9.6

Torkington House has a Review Score of 9.6 (9.636) out of 10, based on 14 reviews in the last 2 years. Over all time Torkington House has 59 reviews.

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Review from E B (Daughter of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a happy, caring home where all the staff are ready to speak to you and all willing and full of expertise.

Reply from Margaret Siriwardena, Home Manager at Torkington House

Thank you very much for your review. The management and staff are very pleased to have received such positive feedback. Your kind comments will boost staff morale and will encourage staff to continually maintain and deliver a high standard of care.


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Review from David P (Husband of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff and management enough for all their kind care towards my dear wife, with love and appreciation. Perfect home. Very content.

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Review from Lynne M (Daughter of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Torkington House since January 2014. She now has acute dementia and is unable to do anything for herself, relying entirely on staff to clothe, wash and feed her. My sister and/or I visit my mum every week, at different times, and we are very happy with the care and attention
which my mum receives, and the kindness with which it is provided. The manager of the care home leads very much by example, and the home itself is clean and comfortable. Perhaps unusually in the sector, it does not smell of urine - a vital criterion for us choosing Torkington in the first place! The management have been fully supportive throughout my mum’s stay in making sure that she receives appropriate medical and other attention, and as a result, my mum now has a super comfortable wheelchair which enables her to sit out during the day, rather than be confined to her bed. Crucially, Greensleeves, who runs the home, is a charity so any surplus is invested back into their homes.

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Review from Mavis G (Sister of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has recently died, aged 91, having spent almost 10 years in Torkington House. It is a well run home with a fantastic management team.
My sister was well looked after with love and care by all the staff. Residents friends and family are all made welcome at any time - you can join your relative
for meals if you wish and the food is superb.
The garden is lovely and sitting out in the summer is very pleasant.
Our family were confident she was in safe hands and if you need a care home for your relative look no further.

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Review from Elizabeth R (Daughter of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very pleasant care home. Residents feel it is their home and are well looked after. There is a lovely garden.

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Review from Kal O (Friend of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Torkington look after the residents extremely well and promote a homely atmosphere. The residents’ individuality is considered and the staff are very approachable.

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Review from Caroline C (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Torkington House are warm and caring and understand the value of laughter in life. It has a wonderful garden full of flowers which residents are encouraged to use whenever possible. I am welcome to visit at any time, with no fixed hours for visiting. The only thing I would like to see is
a few more exercise options available. Overall, my mother is very happy here and I am glad we made this choice.

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Review from Jen M (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are caring, friendly, patient, helpful and conscientious. They are on the ball as regards my mum’s medical needs and appointments and all aspects of her care. They are supportive to residents and their family members. The care home is quite small and there is a low turnover
of staff so residents know the staff well and vice versa. There are lots of activities offered to residents. The manager and her senior team are friendly, approachable, informative and extremely competent.

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Review from Natasha V (Daughter of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I came to view the home around 5 months ago and loved it! Our father has been going there regularly and he is happy again. I would not hesitate in recommending this home to others.

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Review from Sandra T (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Torkington House for 16 months. The care has always been of the highest quality and in the last six months improvements throughout the home have been made. I am always welcomed day or night. The staff are friendly and efficient. Any issues have been dealt with promptly and with
empathy. My mother has Alzheimer's and I visit at least twice a week. She is happy and well cared for. This is an amazing home.

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Review from Larry B (Son of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring to my father. The care home kept well and homely and gardens.
Good variety of food on the menu.
Extra touches done around the home, special days, St Patrick's day, St Davids Day, Easter, Christmas and residents birthdays when special cakes are made.
These little touches
go along way. I am a regular visitor to the home to visit my father and I notice this. 100%

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Review from Mary G (Daughter of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding manager at Torkington House means the care home is run with compassion, dedication, humour, an understanding of the needs and of the individual character of each resident, and every member of staff is welcoming, kind, caring, and never harsh. Any concerns are always listened to and dealt
with immediately with sensible solutions.


Visitors are welcomed, and there is never a problem taking my mother out, even at short notice, which is marvellous. The beautifully kept garden is a source of great joy for residents, and a splendid summer party was organised there, with delicious food, good music, grandchildren in evidence, and the local MP drawing the raffle, (all residents got a prize). We have another invitation for a Christmas party already, showing the manager's wish for the residents to feel part of the community.


My 97-year-old, previously independent living, mother has made the transition with ease, and the care she receives has given us all huge peace of mind.


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Review from Sarah Q (Daughter of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Torkington House is a well run and 'homely' residential facility. It is led by a fantastic manager and senior team who are focused on meeting the needs of the residents. The team is supported by many longstanding and committed care staff.


My mum generally feels well cared for and looked after;

residents and their relatives are consulted on matters to do with the home; relatives can visit/drop in at almost any time and requests are accommodated. On the rare occasion when I have raised issues with the home, these matters have been resolved in a sensitive and constructive way.


The home works hard to engage residents in activities, even the quiet ones like my mum! There are also a number of joyful well organised and well attended annual events for residents, family and friends.
My mum has been at Torkington for almost 10 years and I would not hesitate to recommend it to others.


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Review from Sue M (Wife of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with Alzheimer's disease aged 64 years in 2011. I first visited Torkington House three years ago, feeling apprehensive and saddened at the prospect of arranging day care for him, but I was received with such kindness by the home manager, who was able to answer all my questions
and put my mind at ease. He has now been attending the day care service three or four times a week for the past three years, where he is always made to feel most welcome and the excellent care he receives is given in such a kind and respectful way by all members of the staff. He is currently in respite care which has enabled me to have a much-needed break from being a full-time carer in the knowledge that he is safe and being so very well cared for. I hope to be able to continue to care for my husband at home but Torkington House will most certainly be my choice of residential care home should I need to consider full-time residential care for him in the future.

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Review from Colin L (Son of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Torkington House on a self-funding basis for over 3 years. The care and service she has received has been truly excellent. If any issues have arisen, the communication has been timely and professional at all times. I genuinely believe that Torkington House is one of
the best care homes in the UK. I would not want to select any individual for exceptional care/service as all the staff are very caring which is a credit to their training and the Management at Torkington. Finally, Torkington House should be used as an example to other care homes to show how the elderly can be properly cared for in terms of their dignity and general well being.

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Review from Diana H (Cousin of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy that my Cousin is in Torkington House. She has quite severe dementia, and the nursing care is superb. All the nurses as far as I know have been very kind and attentive to her and she always looks well cared for and respectable.

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Review from John B (Cousin of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin appears to be very happy staying at the care home.
She does find the temperature of the room to be too high at times, and is unable to control the heating due to an old and broken heater.
My cousin is a somewhat untidy and messy person, but I feel that better cleaning of her room, particularly
to dusting and carpet cleaning is required.

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Review from Sharon (Niece of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my aunt went to the care home I have been extremely pleased. It is very clean, well run and with lots going on. The staff from the manager down are all very warm and friendly and very professional.

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Review from Philip W (Son of Resident) published on 19 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived for the last three years of her life, and those years were happy and safe. Torkington transformed her situation as she was not eating properly and was rather isolated in sheltered accommodation. We were very lucky to find this care home as it has such a good, caring environment. Many
staff had been working there for many years. The Manager is the key to the success of the home as she is such a warm personality and residents' faces light up in conversation with her. At the same time she ensures that all aspects of the home are efficiently run. Catering is excellent and innovative at times. Friends and relatives are welcome to visit at any time and join in meals if they like. There are regular activities run by the Activities Coordinator, who again is excellent in this role. The Senior Carer keeps a close eye on all the resident's medical needs. Its such a great team and all staff meet the high standards.
Before and after my mother died, everyone at Torkington was most caring and considerate and helped me and my family come to terms with our loss. Indeed, it was clearly their loss as well. I cannot recommend the home highly enough, it is just about the right size for a home that can treat everyone as individuals and maintain their dignity and autonomy as much as possible.

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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Torkington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Torkington House is calculated as follows: ( (120 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 162 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Torkington House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (5)

Margaret

Margaret Siriwardena

Job Title: Manager

My name is Margaret Siriwardena and I am the manager at Torkington House. My philosophy is one that embraces holistic care. I pride myself in leading a care team that delivers care that is person-centered and where residents are treated with dignity, respect and culturally sensitive care is provided to residents, family and friends.
I am committed to providing every resident with a safe, homely and warm environment at Torkington House. Our residents are the most important people on our premises and we are dependent on them. I take a close personal interest and an active involvement in every aspect of daily life at Torkington House creating a working environment which will attract, motivate and develop my team. I believe in having an open, honest and fair approach in everything I do. I have instigated various changes to the home which gives a feeling of homeliness for visitors and residents alike providing a home from home environment.


Sandeep

Sandeep

Job Title: Deputy Manager

Joined: 2012

Prior to becoming a Deputy Manager, I worked at Torkington House as a Senior Carer. I feel privileged to work at such highly reputable care home. Whilst studying Leadership management, I progressed to a role of Deputy Manager. The support and advice I was given by Home Manager gave me
the confidence to boost my skills.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2018

I feel privileged to support and reassure both residents and their families with their journey when joining the Torkington House community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Esperanza

Esperanza

Job Title: Care Supervisor

Joined: 2017

I really enjoy my Care Supervisor role and I am putting my degree in
Nutrition and Dietetics, QCF Level 3 qualification and hospital setting
experience to good use. I thrive in the warm atmosphere at Torkington House where everybody is being treated as a family and where there is a culture of providing high standards of care to the residents.


Marie

Marie

Job Title: Activities Coordinator

Joined: 2012

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include singing, swimming, travel and socialising.