Acacia Lodge

37/39 Torrington Park, London N12 9TB
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1.2 24 Reviews
  • Acacia Lodge, London
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Care Provided by Acacia Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Torrington Homes Ltd
  • Person in charge
  • Telmo Machaso (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Acacia Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,275

  • Our fees vary according to the level of care we provide for our clients.
    We do include in our standard fees the following services:
    Person-centred care (Individual Care), Hairdresser, Chiropodist, Doctors, Dentist, Optician, District Nurse, Church Minister, Activities, Events, Entertainers, 3 Meals a day, Morning and afternoon tea and coffee and drinks and snacks throughout.
  • (these prices are only a guideline, please contact Acacia Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at most times in the day. Please contact the Manager / Senior staff member on duty to organise a visit.


  • Parking

  • A private parking bay at the front of the building


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Acacia Lodge Reviews (24)

Total of 24, showing 1-20
1.2

Acacia Lodge has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years. Over all time Acacia Lodge has 24 reviews.

Overall Experience

  • 14
  • 9
  • 0
  • 0
  • 1

Date Published

24
0
0
1
23

Review from Paul C (Brother of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Please do not let your loved ones suffer here.
Minus 10 outside no central heating.
The manager just wants the ££££.
Bad move if you do.
Get promised a room, doesn’t materialise.
Complain they laugh at you.
If you want to know more please contact Social Services.

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Review from Janet M (Sister of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to express my gratitude for the great support and assistance provided to my sister since she became a resident. All staff are always smiling and very supportive. We are so grateful for the great service the entire team always provide. My sister is much happier since she joined you. The management
and staff are very good. My sister's confidence and well-being have improved immensely since she joined, and the food and facilities are great. Thank You again. Five-star rating.

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Review from H C (Granddaughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Acacia Lodge now for over 18 months. In the past year, there have been vast improvements; the communication between myself and the manager has been great, allowing me to keep in touch during Covid through video calls, sending me regular updates on her health and well-being,
pictures, and videos of activities. Overall I have no negative comments. I am very happy with her care and wellbeing. Any health issues are addressed immediately and I’m always informed.

Reply from Kat Pringsheim, Marketing and Design at Acacia Lodge

Dear Helen, thank you for your lovely review. It so good to hear that both you and your grandmother are so happy. We are glad you have noticed the further improvements as we have been working hard to provide a great service for our residents. Kat, Marketing/Design, Acacia Lodge.


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Review from Malcolm W (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia is very well run and the carers are, well, caring. They are patient and engage with my mother, get her out amongst the others and encourage her. She has 3 meals a day and is well enough nourished to visibly maintain her weight. She shows no signs of dehydration. Her bed is comfortable and safe.
Her room has French windows although the garden is small. The decor is tidy and clean, not shabby, not beautiful rather is functional. I don’t think my mother really notices such things. The boss is available and I visit regularly, Covid secure.

Reply from Kat Pringsheim, Marketing and Design at Acacia Lodge

Thank you for your lovely review. It is so good to hear that you find our carers caring. Also that your mother is well nourished with her 3 meals a day. Thank you, it's important to keep the decor updated, clean, and aesthetically attractive so residents really enjoy the room.
Kat, Marketing Co-ordinator/Designer, Acacia Lodge.


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Review from S A (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at the care home and the care she receives is exceptional. I receive regular updates from the managers regarding my mum's care and activities that are taking place at the care home. This was really reassuring for the family, especially during the pandemic. I am happy my mother has
such great carers looking after her.

Reply from Kat Pringsheim, Marketing and Design at Acacia Lodge

Thank you so much for your wonderful review. We are pleased to hear you have regular updates about your mum's care and activities. This is so important and appears to have given you peace of mind that she is being well looked after. Your mother is doing well and we look forward to staying in touch. Kat Pringsheim, Marketing Manager.


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Review from L D (Son of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Acacia Lodge for over 2 years when I could go and see her just after the travel ban was lifted. She was happy and in good health as I had always seen her in the home. I found Acacia Lodge an outstanding place of residence for my mother who could not take care of herself
but was so well looked after that I never doubted I could not have made a better choice. The place has always been extremely clean too, all staff are extremely helpful and kind. Just what one expects an ideal care place should be.

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Review from Sobia A (Daughter-in-law of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care Acacia home is providing for our mother. Whenever I have visited, I have always found my mother in law happy and well presented. She is looked after very well and she is very content to be there. All the staff members are very helpful and kind. Whenever you call
they always find the time to speak to you. The management team has been wonderful and provides excellent care and looks after the needs of all the patients.

Reply from kat pringsheim, Marketing director at Acacia Lodge

Dear Sobia, Acacia Lodge are so pleased to hear how happy you are with the care provided for your mother. Its must feel comforting to know she is well looked after. Our management team have made some big improvements recently.
Thank you so much.


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Review from Duncan T (Regular Volunteer) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acacia Lodge is a very well run care home with strong leadership and extremely committed staff. There is a noticeable improvement since the new manager took a position in April. There is a very comfortable atmosphere and the residents always appear happy.

Reply from kat pringsheim, Marketing director at Acacia Lodge

Thank you for your kind review. We are glad to hear that you have noticed the improvements in the home.
Kat
Marketing Manager


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Review from Johnson A (Regular Volunteer) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both their services, procedures and processes are exceptional. Their staffs are diligent and are always focused, security-wise they are well secured, with a lot of PPE in place to protect. both the staff and residents from the on-going crisis caused by COVID-19.

Reply from kat pringsheim, Marketing director at Acacia Lodge

What a pleasure to receive your review. The management and staff have been working hard to make sure the home is running smoothly and residents are happy. Thank you so much.
Kat
Marketing Manager


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Review from J K (Daughter of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Acacia Lodge for a long time and has become much less anxious and more settled over time. The staff and management are fantastic and they are doing an amazing job. I'm really happy we found Acacia Lodge. Mum feels at home and her structured routine helps to enhance her daily life and
bring out her best.

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Review from G O (Sister of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Acacia Lodge is a pleasant place to live, well decorated and tidy, with good, wholesome and attractive food. The residents are well cared for on a one to one basis with kind and understanding staff and have plenty of activities to stimulate. Friends and family are kept in contact with the staff and
social workers and informed of any activities in which they can participate (such as parties). There is a garden area and outings in the summer.

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Review from Valerie P (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Acacia Lodge to be a welcoming, homely, clean and extremely well managed residential home. My mother moved into Acacia Lodge early October, has made many new friends and has never looked back. All the staff and especially the carers are highly experienced, motivated and professional people
resulting in my mother being very well cared for and made safe.
It is very difficult to find a good care home so I consider I have been very lucky to secure a place for my mother in such a professional, warm, caring and secure environment where nothing is too much trouble for any member of staff. I would highly recommend Acacia Lodge to any person looking to place their loved one in care. This residential home really does make a difference to peoples lives.

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Review from Margaret C (Daughter of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is well looked after, always clean and always treated with dignity. Carers are always around to help and one carer also speaks his language which helps him a lot and he is happier being around them.
I would like to take him out one afternoon for lunch or a church service which would also make Mum
happy.
He has been here for about a year now, he is very settled and happy.
He is happy to stay and feels this is now his home.

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Review from Mariama (Daughter of Resident) published on 3 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were able to assess my mother's needs and establish a plan of care that met her needs, which I was allowed to review as well when she moved into Acacia Lodge. When her needs changed this was updated and I was fully informed at all times. I liked that I was able to continue to participate in her
care and also bring her home cooked food as well.


It was a difficult decision moving her into residential care, but the care and attention given by all the staff helped immensely as the staff are approachable and friendly and have a good understanding of the special needs of the residents. The staff also cared for my mother until her death and I cannot fault the effort staff made to ensure that her care needs were met with regards to working with district nursing services and the GP, and also how they delivered the palliative and then end of life care with dignity and compassion and for that I cannot thank them enough.


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Review from Sophia C (Granddaughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are always polite and do their best to look after the residents. They are very patient and understanding of each person's needs, especially how to interact with certain individuals who may need a little extra time/care.

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Review from Pardis G (Relative of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here since 2011 and I am very happy with the care my mother receives and hope to continue.

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Review from G B (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Acacia Lodge for 3 1/2 years. I am very satisfied with the standard of care she receives and have found all staff friendly and helpful.

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Review from Helena K (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the care my father receives at Acacia Lodge. The staff are lovely and understand how to manage him, his health is as good as it possibly can be. Importantly he is comfortable and happy.

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Review from A K (Son of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for taking such good care of dad. The staff and management at Acacia Lodge have been amazing. You all do a great public service and society owes you a massive debt. I know dad, in his last months, received excellent care and he passed in dignity and I'm very grateful for that.

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Review from Lena R (Wife of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, fresh and the home is very nice. Very good, very hygienic, the residents are well looked after. The manager is number 1, she is cheerful, bubbly and welcoming. The staff are great, you can't complain.

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Current Review Score: 1.2 (1.167)

Overview of Review Score

The Review Score of 1.2 (1.167) out of 10 for Acacia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.167 for Acacia Lodge is calculated as follows: ( (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 12 Ratings = 1.167

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Acacia Lodge is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 0 Positive Reviews ÷ 6.4 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Acacia Lodge

What types of Care is Acacia Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acacia Lodge provide?

Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Acacia Lodge have?

There are 26 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Acacia Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acacia Lodge to the centre of London?

7.9 mile(s) as the crow flies, distance by road may be significantly further.